The Westin Kuala Lumpur
How has this hotel rated in the past?
- Shuttle bus service
- Drycleaning onsite
- Meeting rooms/conference facilities
- Minbar in room
- Laundry facilities (self serve)
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Historical Traveler Reviews The Westin Kuala Lumpur
Fantastic - I could have lived there
My partner and I stayed for 2 nights in May and treated ourselves to one of the Executive Suites... when we arrived at the hotel I was quite impressed it was in a fantastic location and the lobby was very smart, we were taken upstairs to the Executive checkin whihc was very efficent and the staff were helpful, booking our taxi for the return transfer the the airport. When we arrived at our room I was speechless, I have stayed in quite in a few hotels over the years but this took my breath away, we had views across the city a fantastic bathroom, dining table and surround sound TV/Music system. The room was on the corner of the hotel and almost wrapped around so where ever we were the views were breathtaking.
The only improvement that could be made was that Breakfast in the Exec lounge was disappointing I would recommend eating in one of the other restaurants in the hotel.
Modern Grandiose Hotel
Spent two nights at the Westin KL.The rooms were well appointed, smart and comfortable.The Bathroom was nice however the wash bowl is very low for a westerner so keep that in mind. The pool area was nice but a bit dull,not much happening there,although I did not expect Jamaica at the pool.
The Lobby is beautiful and has a quick access to elevators,however the elevators do not work without a KEY and the key does not work all the time.
So you are stuck sometimes for a few minutes going nowhere.
I would stay at this Hotel again for its location and the rooms gave me great nights of splendid slumber.
BEWARE OF MASSIVE CONSTRUCTION SITE BANG IN FRONT OF THE HOTEL.
Nice business/pleasure hotel in Golden Triangle
I don't agree with the negative reviews on this page. I recently stayed at the Westin for two days in March and really enjoyed the experience. The hotel may be geared more towards the business traveler, but I found the hotel staff to be very accomodating, the room to be comfortable with all the newest finishes (heavenly bed, casual contemporary furnishings, granite bathroom, large tub, glass enclosed shower), wonderful views (old town or twin towers), a nice sized pool, great fitness center and sauna. I'd recommend this hotel to anyone wanting to stay amidst the shopping mecca of Bintang Walk.
Excellent - A classy hotel
After reading previous reviews of this hotel we were very apprehensive about staying there. Our fears couldn't have been more unfounded. The staff and the service were excellent - we never had to open the door once when entering the hotel as the friendly door staff were always on hand and, on arrival, our feet never touched the ground as we were whisked away to the 33rd floor to check in. Our bags arrived in the room at the same time as we did!! We stayed in an executive room which was beautiful - clean, well equipped and the bed was of course exceptional.
The concierge was a little abrupt at first but when I explained I hadn't understood a single word she had said and asked her to repeat it, she did.
The overall standards in the hotel are very very good and I would definitely agree to it's 5 star rating. The breakfast and pre-dinner drinks/snacks in the executive club lounge well exceeded expectations for quality and variety. The view of course of the twin towers was an added bonus.
The location couldn't be better - a short walk to restaurants, bars, shops and the Mono-rail - I don't think you could find a better located hotel. There is a HUGE building site opposite, but it is well hidden behind hoardings, and the hotel is well insulated so we never heard any noise at all.
I cannot comment on any of the restaurants as we didn't eat in the hotel, but the bar "Q-BA" was a find in itself - it is so well hidden away that you wouldn't know it was there - we felt we had found the lost city and again it was excellent.
The only 2 complaints - we booked our room well in advance and requested a Twin Towers view. We didn't get one and I suspect this was because a large group of corporate guests were staying at the same time. The second being the location of our room - it was opposite the executive club kitchen so it was very noisy early in the morning with rattling crockery etc
OK - New and need some work
Great location...being a new hotel, expected wringles but I read most of the reviews and agree in principle. The heavenely bed is to die for - simply fantastic like all Westin BUT I was awken after midnight as the toilet was running and disturbing the guests downstairs. The toilet is way from the room & bed and not my fault is was running - after all it was a KOHLER toilet fixtures. Very inconvenient and the repair man came and disturbed me: Since the other guest was up, MOVE THEM!!
True reviews: front desk could use some work in being friendly, acknowledging people (especially SPF GOLD guests) and explain where is breakfast, elevators but OK once you talk to them. Concierge is not very helpful....
Great view, lousy service and rooms
The owner used very cheap material . The finishing in this hotel is terrible unlike what you would expect from any Westin or any 5 star hotel chain. Rooms are small and have paper thin walls. Big noisy construction site nearby working 24 hrs...looks like it is going to go on for a long time...(we stayed there on jan 6 /05 for 2 nights).
Our 3 rooms were not cleaned until 9 pm even though we have called them early in the morning and have switched on the make up room sign. The supervisor came and thought what is the big deal!...we had to wait in the lobby until they finished. Service is not so great. In the morning ,we tried to order in room breakfast from the a la carte menu around 10:30 am , they told us they were out of breakfast items! we have never heard this before in a 5 star hotel!
2 or 3 stars is more than enough for this hotel...
we were glad to leave and we would definetly never go back there again.
Loved the heavenly bed
I spent 4 nights at the Westin KL. I absolutely loved the bed and the room decor was very tasteful. Well done. The coffee was quite delicious and loved the coffee plunger that was provided. Thank you for the bottled water, came in handy during my shopping excursions.
I was not impressed with my room being cleaned in the afternoon when I most needed to lie down and chill out after my jaunt at the shopping centre. The cleaner seemed like a new employee, she looked stressed, poor thing.
My room had an adjoing door and I could hear children screaming and adults talking. That was annoying to say the least.
On the day of my checkout, the receptionist was on auto pilot. I told her I was paying my bill in cash but she ignored me and wanted to see my credit card. I thought she was just going to view it but well, she swiped it in the blink of an eye. I repeated my request again to pay by cash and she finally work up from her stupor and cancelled my credit payment.
Overall, I loved my stay at the Westin KL and would love to stay there again. The staff were friendly, especially the tall Indian chap (with the ridiculous costume) who worked mainly at the entrance/exit. He was
I was so taken with the Heavenly bed, I was stoked and couldn't stop telling it to anyone who would listen.
Nice and New hotel
I stayed in the Westin for a week over X'mas 2004. Stayed in a guest room for 3 nights and then the Executive Apartments for 3 nights.
Overall, the Executive Apartment is Excellent while the guest room is only above average.
The Executive Apartment is spaceous and decorated in a modern style. It is well equipped and is very comfortable. If you can get a good deal, it costs around the same as staying in a 5-star hotel in KL but the quality is that of staying in a 5-star suite.
On the other hand, the Guest Room is nice but can only be rated as 4.5 stars. Everything are just not as luxurious and comfortable when compared to hotels like the Mandarin Oriental or the Shangri-la. The rooms are new but lacks the fine touch and thoughtful service. Not value for money.
Generally the staff are not rude but one cannot say they are attentive.
Some but not all restaurant staff or conceirge could be rather pretentious, something not common in Malaysia. Again, I am using hotels like Mandarin Oriental as benchmark and I find that the Westin is not providing the high quality, attentive and pleasant service of a truly 5 star hotel.
All in all, Westin is recommended if you can stay in the Executive Apartments for the cost of staying in a 5-star hotel room. Otherwise, its not exactly good value.
I stayed at this hotel for 12 days in November, 2004.
I had booked a hotel limousine to pick me up at the airport. Upon arrival I was met by a Westin member of staff who led me out to the waiting e class mercedes. It was indeed a smooth transfer following a long flight from the UK.
On arrival at the hotel I was greeted at the entrance by four members of staff and ushered immeditaely to my room where I was checked in and shown all the room facilities.
The room, on the 28th floor, had a fantastic view of the Petronas Twin Towers.
Please be aware that there is a big cleared site in front of the hotel - no doubt there will be quite a lot of buiding work taking place there very soon.
The room was very well equipped. Everything very new and functional. I found the chaise long very comfortable and ideal for lying on whilst watching a movie or admiring the Twin Tower view - which was best at night.
I ordered room service on two occassions and the meal arrived within 20 mins. Excellent and very good value for money.
I dined at the Splash Bar buffet and found the service excellent.
I found the staff at the concierge excellent also and efficient. They responded to my queries with great enthusiasm. Customer services contacted me, on more than one occassion, during my stay to check that everything was ok.
My only complaint, I guess, would be that when a bulb in my bathroom fused it took 18 hours to be changed. They were very apologetic when I complained.
Please be aware, that like a lot of hotels, the telephone charges for international calls are sky high.
I finished off my holiday with the limousine transfer back to the airport - very efficient and smooth again - a treat well worth the cost!
I have no hesitation in recommending this hotel. For the price its a steal. Go for it.
A tremendous stay.
I stayed at the brand new Westin during a week's visit to Kuala Lumpur in February 2004. I had booked a standard room (at a special introductory rate, very reasonable at about £44 per night) via the hotel website. I arrived and was immediately and warmly greeted by the excellent, friendly front desk staff. I was informed that I had been upgraded - I was expecting maybe a larger room but I was delighted to find I was upgraded to an "Executive Residence", basically a luxury apartment! It was extremely comfortable, clean, spacious, modern and tastefully furnished. I had my own kitchen, living room, dining area, office etc! This contributed to very enjoyable stay in KL. The staff (at the front desk, concierge, business centre, pool, housekeeping, room service) were all first class, often young Malaysians who were impeccably well mannered and in posession of outstanding customer skills. The hotel itself is excellent by both decoration and location - right on Jalan Bukit Bintang in the middle of the Golden Triangle, plenty of restaurants, bars and shops nearby, and also a monorail stop at the end of the block. I would not hesitate to stay at this hotel again and would highly recommend it.
TripAdvisor Reviews The Westin Kuala Lumpur
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