The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, 55100, Malaysia | 5 star hotel
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This 5 star hotel, located on 199 Jalan Bukit Bintang, Kuala Lumpur, is near Pavilion Mall, Bintang Walk, Royal Palace, and Jalan Petaling.
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    Historical Traveler Reviews The Westin Kuala Lumpur

    Fantastic - I could have lived there


    My partner and I stayed for 2 nights in May and treated ourselves to one of the Executive Suites... when we arrived at the hotel I was quite impressed it was in a fantastic location and the lobby was very smart, we were taken upstairs to the Executive checkin whihc was very efficent and the staff were helpful, booking our taxi for the return transfer the the airport. When we arrived at our room I was speechless, I have stayed in quite in a few hotels over the years but this took my breath away, we had views across the city a fantastic bathroom, dining table and surround sound TV/Music system. The room was on the corner of the hotel and almost wrapped around so where ever we were the views were breathtaking.

    The only improvement that could be made was that Breakfast in the Exec lounge was disappointing I would recommend eating in one of the other restaurants in the hotel.

    Modern Grandiose Hotel


    Spent two nights at the Westin KL.The rooms were well appointed, smart and comfortable.The Bathroom was nice however the wash bowl is very low for a westerner so keep that in mind. The pool area was nice but a bit dull,not much happening there,although I did not expect Jamaica at the pool.

    The Lobby is beautiful and has a quick access to elevators,however the elevators do not work without a KEY and the key does not work all the time.

    So you are stuck sometimes for a few minutes going nowhere.

    I would stay at this Hotel again for its location and the rooms gave me great nights of splendid slumber.


    Nice business/pleasure hotel in Golden Triangle


    I don't agree with the negative reviews on this page. I recently stayed at the Westin for two days in March and really enjoyed the experience. The hotel may be geared more towards the business traveler, but I found the hotel staff to be very accomodating, the room to be comfortable with all the newest finishes (heavenly bed, casual contemporary furnishings, granite bathroom, large tub, glass enclosed shower), wonderful views (old town or twin towers), a nice sized pool, great fitness center and sauna. I'd recommend this hotel to anyone wanting to stay amidst the shopping mecca of Bintang Walk.

    Excellent - A classy hotel


    After reading previous reviews of this hotel we were very apprehensive about staying there. Our fears couldn't have been more unfounded. The staff and the service were excellent - we never had to open the door once when entering the hotel as the friendly door staff were always on hand and, on arrival, our feet never touched the ground as we were whisked away to the 33rd floor to check in. Our bags arrived in the room at the same time as we did!! We stayed in an executive room which was beautiful - clean, well equipped and the bed was of course exceptional.

    The concierge was a little abrupt at first but when I explained I hadn't understood a single word she had said and asked her to repeat it, she did.

    The overall standards in the hotel are very very good and I would definitely agree to it's 5 star rating. The breakfast and pre-dinner drinks/snacks in the executive club lounge well exceeded expectations for quality and variety. The view of course of the twin towers was an added bonus.

    The location couldn't be better - a short walk to restaurants, bars, shops and the Mono-rail - I don't think you could find a better located hotel. There is a HUGE building site opposite, but it is well hidden behind hoardings, and the hotel is well insulated so we never heard any noise at all.

    I cannot comment on any of the restaurants as we didn't eat in the hotel, but the bar "Q-BA" was a find in itself - it is so well hidden away that you wouldn't know it was there - we felt we had found the lost city and again it was excellent.

    The only 2 complaints - we booked our room well in advance and requested a Twin Towers view. We didn't get one and I suspect this was because a large group of corporate guests were staying at the same time. The second being the location of our room - it was opposite the executive club kitchen so it was very noisy early in the morning with rattling crockery etc

    OK - New and need some work


    Great location...being a new hotel, expected wringles but I read most of the reviews and agree in principle. The heavenely bed is to die for - simply fantastic like all Westin BUT I was awken after midnight as the toilet was running and disturbing the guests downstairs. The toilet is way from the room & bed and not my fault is was running - after all it was a KOHLER toilet fixtures. Very inconvenient and the repair man came and disturbed me: Since the other guest was up, MOVE THEM!!

    True reviews: front desk could use some work in being friendly, acknowledging people (especially SPF GOLD guests) and explain where is breakfast, elevators but OK once you talk to them. Concierge is not very helpful....

    Great view, lousy service and rooms


    The owner used very cheap material . The finishing in this hotel is terrible unlike what you would expect from any Westin or any 5 star hotel chain. Rooms are small and have paper thin walls. Big noisy construction site nearby working 24 hrs...looks like it is going to go on for a long time...(we stayed there on jan 6 /05 for 2 nights).

    Our 3 rooms were not cleaned until 9 pm even though we have called them early in the morning and have switched on the make up room sign. The supervisor came and thought what is the big deal!...we had to wait in the lobby until they finished. Service is not so great. In the morning ,we tried to order in room breakfast from the a la carte menu around 10:30 am , they told us they were out of breakfast items! we have never heard this before in a 5 star hotel!

    2 or 3 stars is more than enough for this hotel...

    we were glad to leave and we would definetly never go back there again.

    Loved the heavenly bed


    I spent 4 nights at the Westin KL. I absolutely loved the bed and the room decor was very tasteful. Well done. The coffee was quite delicious and loved the coffee plunger that was provided. Thank you for the bottled water, came in handy during my shopping excursions.

    I was not impressed with my room being cleaned in the afternoon when I most needed to lie down and chill out after my jaunt at the shopping centre. The cleaner seemed like a new employee, she looked stressed, poor thing.

    My room had an adjoing door and I could hear children screaming and adults talking. That was annoying to say the least.

    On the day of my checkout, the receptionist was on auto pilot. I told her I was paying my bill in cash but she ignored me and wanted to see my credit card. I thought she was just going to view it but well, she swiped it in the blink of an eye. I repeated my request again to pay by cash and she finally work up from her stupor and cancelled my credit payment.

    Overall, I loved my stay at the Westin KL and would love to stay there again. The staff were friendly, especially the tall Indian chap (with the ridiculous costume) who worked mainly at the entrance/exit. He was


    I was so taken with the Heavenly bed, I was stoked and couldn't stop telling it to anyone who would listen.

    Well done!


    Nice and New hotel


    I stayed in the Westin for a week over X'mas 2004. Stayed in a guest room for 3 nights and then the Executive Apartments for 3 nights.

    Overall, the Executive Apartment is Excellent while the guest room is only above average.

    The Executive Apartment is spaceous and decorated in a modern style. It is well equipped and is very comfortable. If you can get a good deal, it costs around the same as staying in a 5-star hotel in KL but the quality is that of staying in a 5-star suite.

    On the other hand, the Guest Room is nice but can only be rated as 4.5 stars. Everything are just not as luxurious and comfortable when compared to hotels like the Mandarin Oriental or the Shangri-la. The rooms are new but lacks the fine touch and thoughtful service. Not value for money.

    Generally the staff are not rude but one cannot say they are attentive.

    Some but not all restaurant staff or conceirge could be rather pretentious, something not common in Malaysia. Again, I am using hotels like Mandarin Oriental as benchmark and I find that the Westin is not providing the high quality, attentive and pleasant service of a truly 5 star hotel.

    All in all, Westin is recommended if you can stay in the Executive Apartments for the cost of staying in a 5-star hotel room. Otherwise, its not exactly good value.



    I stayed at this hotel for 12 days in November, 2004.

    I had booked a hotel limousine to pick me up at the airport. Upon arrival I was met by a Westin member of staff who led me out to the waiting e class mercedes. It was indeed a smooth transfer following a long flight from the UK.

    On arrival at the hotel I was greeted at the entrance by four members of staff and ushered immeditaely to my room where I was checked in and shown all the room facilities.

    The room, on the 28th floor, had a fantastic view of the Petronas Twin Towers.

    Please be aware that there is a big cleared site in front of the hotel - no doubt there will be quite a lot of buiding work taking place there very soon.

    The room was very well equipped. Everything very new and functional. I found the chaise long very comfortable and ideal for lying on whilst watching a movie or admiring the Twin Tower view - which was best at night.

    I ordered room service on two occassions and the meal arrived within 20 mins. Excellent and very good value for money.

    I dined at the Splash Bar buffet and found the service excellent.

    I found the staff at the concierge excellent also and efficient. They responded to my queries with great enthusiasm. Customer services contacted me, on more than one occassion, during my stay to check that everything was ok.

    My only complaint, I guess, would be that when a bulb in my bathroom fused it took 18 hours to be changed. They were very apologetic when I complained.

    Please be aware, that like a lot of hotels, the telephone charges for international calls are sky high.

    I finished off my holiday with the limousine transfer back to the airport - very efficient and smooth again - a treat well worth the cost!

    I have no hesitation in recommending this hotel. For the price its a steal. Go for it.

    A tremendous stay.


    I stayed at the brand new Westin during a week's visit to Kuala Lumpur in February 2004. I had booked a standard room (at a special introductory rate, very reasonable at about 44 per night) via the hotel website. I arrived and was immediately and warmly greeted by the excellent, friendly front desk staff. I was informed that I had been upgraded - I was expecting maybe a larger room but I was delighted to find I was upgraded to an "Executive Residence", basically a luxury apartment! It was extremely comfortable, clean, spacious, modern and tastefully furnished. I had my own kitchen, living room, dining area, office etc! This contributed to very enjoyable stay in KL. The staff (at the front desk, concierge, business centre, pool, housekeeping, room service) were all first class, often young Malaysians who were impeccably well mannered and in posession of outstanding customer skills. The hotel itself is excellent by both decoration and location - right on Jalan Bukit Bintang in the middle of the Golden Triangle, plenty of restaurants, bars and shops nearby, and also a monorail stop at the end of the block. I would not hesitate to stay at this hotel again and would highly recommend it.

    TripAdvisor Reviews The Westin Kuala Lumpur

    4.00 of 5 stars Excellent

    Travel Blogs from Kuala Lumpur

    Rotating, relaxing and rainstorms

    A travel blog entry by mattoria on May 02, 2015

    12 photos

    ... and we sampled the local Irish pub and a very good British restaurant (!). Exhausted and with hacking mountain coughs, that was about all we managed in our first day in Malaysia.

    Spin me round, round....

    As if we weren't dazed and confused enough we opted the next day for a well deserved lie in followed by brunch at the Menara, famed for its 360 degree rotating restaurant with views of the city and the famous Twin Petronas towers. Though the ...

    Asian Drilling & Filling

    A travel blog entry by 0wley on Mar 26, 2015

    1 comment, 9 photos

    ... a cold one, including questionable meats and dodgy tasting spring rolls. Can’t help but be disappointed with this apparent “grand hotel” serving rubbish grub, oh well! One of the nicer parts of lunch was the entertainment, locals putting on a music show for us all using various exotic instruments (no ethnic flutes though). After lunch we headed back out to the city by bus again, making a stop at Chinatown, which after being in 3 Chinese ports felt a little bit ...

    Malaysia - Part 1, Melaka & KL

    A travel blog entry by neilm_83 on Feb 02, 2015

    3 comments, 11 photos

    ......And then we were off to Malaysia! First of our 4 stops was the UNESCO heritage town of Melaka after a relatively short and comfortable bus journey from Singapore and a quick and easy trip through immigration and we arrived. We went tourist mad and hit all the main sights in the the first 2 days. Getting around was a breeze as the sights were all located pretty close to where we were staying. You can walk the entire town its so small so traffic ...

    KL to Singapore

    A travel blog entry by bethany_ on Nov 30, 2014

    2 photos

    ... about 20 people got onto the carriage by the door I was blocking. I had to manoeuvre through everyone as I was being pushed and had no choice but to move. I'm sure I was annoying just about everyone on that carriage. The next stop was ours and I had to calm myself down before I got too claustrophobic in my panic of whether I was going to be able to get off still wondering where the hell Lauren was! Everyone got off in a crowd no one being able to move anything but their feet ...


    A travel blog entry by making-memories on Nov 07, 2014

    1 comment

    ... Bali.
    After a smooth check in and 40minutes in departures we boarded and set off on time.
    A quick flight, no que at KL security and bags within minutes... I must say Asia I am enjoying your Service, thank you!

    Req was catching the train to central Kl so I headed for my taxi.
    In KL airport taxis you purchase your taxi fare coupon in advance of getting the cab, its very efficient and means you don't get ripped off by scamming taxi drivers. So you say to ...

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