The Westin Galleria Dallas
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
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Historical Traveler Reviews The Westin Galleria Dallas
Middle of the Road
This hotel is okay..the beds are very comfortable, but the hotel itself needs a bit of attention. The carpeting and fixtures are a bit outdated. The furniture in the rooms are a bit weathered..but the bathrooms are fine. The work out facility is great, however, in order to use the mini tv's on the workout machines, you have to have your own headset. They don't let you use theirs..you have to buy them for $10 which is really a rip off. The hotel is attached to the Galleria Mall which is really nice, except that the entire mall is undergoing construction, so it can get a bit noisy. The people that work there are very nice..business center is good but a fortune to use. I would stay there again, but not until the construction is completed. The noise starts early and they work all night..so sleeping was a challenge...
A very pleasant stay!!
My wife and I stayed at the Westin Galleria in Dallas for two nights in July 2004. We paid $50 per night through Priceline, which we found to be a remarkable bargain. Based upon our Motel 6 standards, we thought that it was an elegant, luxurious place. We were immediately impressed with the lobby and equally pleased with our room. With easy access to major highways, we were able to travel with ease to various locations around the city during our visit. I would definitely recommend this hotel to anyone visiting Dallas.
Shabby shabby shabby, and a cab ride to exercise?
I had stayed here some years ago, and remembered it as elegant. Ugh. My room was REALLY shabby (frayed wallpaper, stained rugs). The restaurant menu was lousy (except at the pricey and crowded new seafood place, which I did hear was good). I expect more from Starwood/Westin.
But what really steamed me was the idea of having to pay $10 and then drive across the highway to the health club. One of the few things I enjoy about business travel is at least I can roll out of bed and take the elevator to the gym. But not here. I've had dinner with colleagues at the Renaissance, and I'll be staying there next time.
Overpriced and confused hotel employees
I had to work for Spring Break and wanted to take my kids to a fancy hotel over the weekend to make up for it. I asked around, and everyone said that the Westin Galleria in Dallas, Texas was supposed to be real nice. I usually don't spend over a hundred a night at a hotel, and the Westin rate in total with 15% tax came to 180.00 a night, which i didn't mind because I was told it was a luxary hotel. I know they are popular with the plush beds and they are connected to the Galleria where the kids could skate and shop which is nice. And they have a health club, hot tub etc. Which is nice, but I expected the room to be fancy. I was disappointed when i walked into the room. It looked like any other hotel. I felt like I was paying extra for the plush bed, (which by the way, the bed was comfortable) and being connected to the Galleria, because I have stayed at other hotels for half the price which were just as nice. Plus they had a special, advertised thru the internet, for kids twelve and under where they eat free at night, but when I got there I had to go through a few employee's and each time the story was different. I even called to confirm this before we left for Dallas, and at first it was room service at night only from the kids menu, then when I arrived they said, no that kids ate free in the diner, and the diner said, no that is for breakfast and you have to buy an adult meal for every free child meal which didn't bother me, I just wished they would have gotten it right the first time. Like I said, I stayed at other hotels; example: Double Tree, which I thought was just as nice. I promise to do my homework next time before staying in a high priced hotel.
The worst service
I prepaid for a weekend special trip for my wife and me. I called to verify the reservation after having sent a check to pay. They had no record of the check. I called the bank and of course they had already cashed it. Someone eventually found the reservation had not been recorded on the computer. It was in someone's in box in the office.
Promises over the phone was that it was taken care of. When we arrive you know the story...I'm sorry no reservation here. It was eventually found while we waited with all our stuff in the lobby. They eventually promises another weekend free because of the trouble. I wait for a few years after swearing not to stay there and we wanted to give them another try because we love the hotel and location. I call the check on the free stay and of course no record is to be found. Another frustrated person will be staying somewhere else again. This time in town for a week.
Stayed at the Galleria 11/3/2003 for 2 nights. The hotel is located between 2 highways and all the rooms are very loud all night. My first night I stayed on the Starwoods Preferred floor but asked for a new room the next day because I was awake all night with the sounds of highway noises. The next room was on the other side of the hotel but still very loud and the lock on the sliding glass door to the balcony was broken. In the third room I stayed in the sliding glass door had been sealed shut with duct tape! Although tacky (especially for a Westin), it did lower the noise level from the highway. I elected to stay at the Galleria because they advertise that the attached Mall has a health club in it. That health club is closed and one must drive across the highway to get to another health club (the hotel will cover taxi fees if you do not have a car). In retrospect, I should have stayed at the Mansion on Turtle Creek. This hotel is not worth more than the $95/night rate I received. By the way, the rooms on the Starwood Preferred floors are identical to the rooms on the other floors. They are just on a higher floor.
Awesome Health Club
IVe stayed at the WESTIN 3 times. Really top shelf Health Club Access for $10. Hotel is connected to an awesome mall too. STEAM, SAUNA,WHIRLPOOL,WEIGHTS,BASKETBALL, FULL FITNESS CENTER
Tip Top Fitness Center Access!
Great hotel . Access to world class fitness center. Saunas Steams, whirlpools. Excellent !Lots of shopping too !
TripAdvisor Reviews The Westin Galleria Dallas
Travel Blogs from Dallas
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Yesterday, Mama's best friend, Jodie, visited. She ...
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In conclusion, ...