The Westin Atlanta Airport
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
Photos of The Westin Atlanta Airport
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Historical Traveler Reviews The Westin Atlanta Airport
Best hotel at the airport
Good hotel, very friendly and helpful staff. My room was clean and with all the amenities a business traveller needs.
If you need to be close to the airport this is the place to be.
Decent, But Don't pay More Than $100
Solid 3 star hotel. The rooms are decent - the beds are great, the in-room desk was very convenient for doing work in the room (with a great/comfortable desk chair), the parking was convenient ($6/day), there was a convenient Starbucks in the lobby and the bath/shower had two shower heads (great water pressure). There were multiple negatives though - 1) the bathroom was quite small; 2) the facilities such as the gym/pool were quite old and run-down; 3) the air conditioning in the room was awful (I was sweating all night even when the AC was on high); 4) the staff at check-in and check-out were nice but the desk was understaffed both at check-in and check-out and the staff was unbelievably slow (there was only one check-out clerk at 10AM and it must have taken 20 minutes to leave; when you are rushing to a meeting, that is very annoying); and 5) the elevators were extremely slow. Having stayed at the Hilton, Marriott, Westin, Holiday Inn and Renaissance at Atlanta Airport, this is probably the best of the Atlanta Airport hotels, but only because of the beds; I would likely choose to stay at another Atlanta Airport hotel if the rate were significantly lower.
Westin Atlanta Airport was okay
I stayed here in January 2004. I liked the shuttle from the airport to the hotel. I wish all of the hotels in the area had that.
The room was small, but comfortable. I did not eat here so I cannot speak for the food. The staff at the front desk was average, not overly friendly or outgoing. Overall my stay here was fine.
I just came back from a one night stay at the Westin while on business. I have been traveling a lot recently and have noticed a huge decline in customer service skills. I was thrilled to see great customer service is still around when I checked into the Westin. The girls behind the front desk greeted me with a smile instead of the usual "what do you what" glare I've been getting. When I entered my room I noticed the light in the bathroom needed to be changed. As I passed by the front desk on my way to my seminar I let them know about it and they called maintenance right then. When I returned to my room 2 hours later, it had been done...AMAZING! I know that's the way it should be....but you know how it goes. I ate lunch and dinner at Palio's (their restaurant) and the food was good, nothing outstanding, a little on the pricey side. My waitress at lunch was outstanding...very friendly and attentive. The hotel is nice. The free shuttle to/from the airport was very helpful. The rooms and bathrooms are small but still just fine for the money. I would definitely stay there again if the opportunity arises.
My credit card was charged for a room which had been pre-paid through an online travel site. The desk clerk assured me that this would not happen and asked me to self address an envelope and a corrected statement would be mailed. I never received a corrected statement, and my credit card was charged for the pre-paid room. Hotel management did not respond to my voice messsage.
Just and OK hotel
This Hotel is older. The staff was very nice and helpful. The outdoor pool is absolutely disgusting! It has not been cleaned in a long time!!! The loungechairs also are very unclean on the backsides. They appear to have greenish mold on them. Our room was just ok. The bed was nice but small. The room was clean just small and older.
We stayed here before departing for our vacation and had a great stay.
When we first arrived we asked for a non smoking king room, but when we got to the room it smelled like an ashtray. We then called the front desk and they appologized and gave us a new room on the corner. This room was huge compaired to the previous and was very nice. The service was wonderful at the hotel along with the prompt service of the shuttle that runs back and forth to the airport. If given the chance, we will stay here again.
Stayed last weekend for Pioneer Bowl Game. Great Staff very friendly and helpful. I have stayed at other area hotels but this was by far the most enjoyable stay I have had. Not sure what the other reviewers experienced but all of my friends there that weekend said they would go back to The Westin. Food was excellent
Overpriced and Understaffed
I stayed here the day after Christmas. The desk staff was borderline rude at check in. The room was adequate, at best, with a rundown appearance. One of the lamps did not work. The hotel is a poor choice for business travel, with exorbitant charges for local calls, 800 number access, and parking. At checkout, my room rate was overstated and there were bogus minibar charges. On the plus side, the room service food was delicious and promptly delivered, and the in-room coffee is provided by Starbucks. I would not stay here again.
I stayed at the Westin Atlanta Airport this past weekend. I was looking forward to the stay because I have found Westin's to be very nice. This hotel is only average, however. The "heavenly" bed is great marketing, but if you've ever experienced fine linens, etc. the "heavenly" bed is merely an average bed. fine for motel, but certainly not 4 or 5 star.
The hotel employees provided average service. No one stood out. The health club is a joke and the sauna is still broken.
My biggest complaint concerns the removal of my dinner room service tray. Although I called for removal twice, it didn't disappear till lunchtime the next day.
Otherwise, this is a very ordinary hotel. The only thing that would bring me back is if I had business there.
TripAdvisor Reviews The Westin Atlanta Airport
Travel Blogs from Atlanta
... were filming the angry pointing man). Hurricane in Cancun had delayed the flight but we were going to get free food and blankets. Fine by me! We boarded the plane, I waved goodbye to my friends - the grumpy Brit who had begun to roll his eyes every time the extremely talkative American (more talkative than me. That's a thing) started talking. The flight was turbulent which to me, was added fun. Less so for the people sat beside me who would gasp each time the plane dropped. A flight ...
... back. When we got back to the hotel we found out that, apparently, there was a rooftop party by the pool that we missed. But I am actually kind of glad we did, we heard people were getting silly and the pool got all dirty and stuff... I'm glad I was lost in the park instead. We went up to Zev's room to watch funny movies and hang out for awhile until it was bedtime.
The last day was so sad... We all had to say our goodbyes and split up across the ...
... Siri directions was wrong again! I told Erik to turn her off before I threw it out the window...lol! Tomorrow we go see the Bears play the Falcons. I am excited because I have never seen a NFL game. Should be exciting :-) Monday we will continue our exploring of back roads in the south! Until ...
... good mates, distance and time don't mean jack! It was nice driving back to the hotel in Ron's jeep with the top down feeling the cool breeze. Woke up at silly o'clock. Guess I'm still on UK time. But it was nice having a smoke on the balcony watching the sun come up. My sadness about leaving London had gone...cheers Ron, you always know how to make me feel ...
... soaking in all the goodness we could from the setting, we relocated to a sandwich shop in Sandy Springs where they gave me a quick tutorial on the lay of the land and some city culture before they dropped me back off at the hotel. My time with Rachel and Krin was the best way to spend the first few hours in a new place and they succeeded in making me significantly excited about spending substantially more time in Atlanta in the near ...