The Westin Atlanta Airport
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Historical Traveler Reviews The Westin Atlanta Airport
Best hotel at the airport
Good hotel, very friendly and helpful staff. My room was clean and with all the amenities a business traveller needs.
If you need to be close to the airport this is the place to be.
Decent, But Don't pay More Than $100
Solid 3 star hotel. The rooms are decent - the beds are great, the in-room desk was very convenient for doing work in the room (with a great/comfortable desk chair), the parking was convenient ($6/day), there was a convenient Starbucks in the lobby and the bath/shower had two shower heads (great water pressure). There were multiple negatives though - 1) the bathroom was quite small; 2) the facilities such as the gym/pool were quite old and run-down; 3) the air conditioning in the room was awful (I was sweating all night even when the AC was on high); 4) the staff at check-in and check-out were nice but the desk was understaffed both at check-in and check-out and the staff was unbelievably slow (there was only one check-out clerk at 10AM and it must have taken 20 minutes to leave; when you are rushing to a meeting, that is very annoying); and 5) the elevators were extremely slow. Having stayed at the Hilton, Marriott, Westin, Holiday Inn and Renaissance at Atlanta Airport, this is probably the best of the Atlanta Airport hotels, but only because of the beds; I would likely choose to stay at another Atlanta Airport hotel if the rate were significantly lower.
Westin Atlanta Airport was okay
I stayed here in January 2004. I liked the shuttle from the airport to the hotel. I wish all of the hotels in the area had that.
The room was small, but comfortable. I did not eat here so I cannot speak for the food. The staff at the front desk was average, not overly friendly or outgoing. Overall my stay here was fine.
I just came back from a one night stay at the Westin while on business. I have been traveling a lot recently and have noticed a huge decline in customer service skills. I was thrilled to see great customer service is still around when I checked into the Westin. The girls behind the front desk greeted me with a smile instead of the usual "what do you what" glare I've been getting. When I entered my room I noticed the light in the bathroom needed to be changed. As I passed by the front desk on my way to my seminar I let them know about it and they called maintenance right then. When I returned to my room 2 hours later, it had been done...AMAZING! I know that's the way it should be....but you know how it goes. I ate lunch and dinner at Palio's (their restaurant) and the food was good, nothing outstanding, a little on the pricey side. My waitress at lunch was outstanding...very friendly and attentive. The hotel is nice. The free shuttle to/from the airport was very helpful. The rooms and bathrooms are small but still just fine for the money. I would definitely stay there again if the opportunity arises.
My credit card was charged for a room which had been pre-paid through an online travel site. The desk clerk assured me that this would not happen and asked me to self address an envelope and a corrected statement would be mailed. I never received a corrected statement, and my credit card was charged for the pre-paid room. Hotel management did not respond to my voice messsage.
Just and OK hotel
This Hotel is older. The staff was very nice and helpful. The outdoor pool is absolutely disgusting! It has not been cleaned in a long time!!! The loungechairs also are very unclean on the backsides. They appear to have greenish mold on them. Our room was just ok. The bed was nice but small. The room was clean just small and older.
We stayed here before departing for our vacation and had a great stay.
When we first arrived we asked for a non smoking king room, but when we got to the room it smelled like an ashtray. We then called the front desk and they appologized and gave us a new room on the corner. This room was huge compaired to the previous and was very nice. The service was wonderful at the hotel along with the prompt service of the shuttle that runs back and forth to the airport. If given the chance, we will stay here again.
Stayed last weekend for Pioneer Bowl Game. Great Staff very friendly and helpful. I have stayed at other area hotels but this was by far the most enjoyable stay I have had. Not sure what the other reviewers experienced but all of my friends there that weekend said they would go back to The Westin. Food was excellent
Overpriced and Understaffed
I stayed here the day after Christmas. The desk staff was borderline rude at check in. The room was adequate, at best, with a rundown appearance. One of the lamps did not work. The hotel is a poor choice for business travel, with exorbitant charges for local calls, 800 number access, and parking. At checkout, my room rate was overstated and there were bogus minibar charges. On the plus side, the room service food was delicious and promptly delivered, and the in-room coffee is provided by Starbucks. I would not stay here again.
I stayed at the Westin Atlanta Airport this past weekend. I was looking forward to the stay because I have found Westin's to be very nice. This hotel is only average, however. The "heavenly" bed is great marketing, but if you've ever experienced fine linens, etc. the "heavenly" bed is merely an average bed. fine for motel, but certainly not 4 or 5 star.
The hotel employees provided average service. No one stood out. The health club is a joke and the sauna is still broken.
My biggest complaint concerns the removal of my dinner room service tray. Although I called for removal twice, it didn't disappear till lunchtime the next day.
Otherwise, this is a very ordinary hotel. The only thing that would bring me back is if I had business there.
TripAdvisor Reviews The Westin Atlanta Airport
Travel Blogs from Atlanta
Day 8 back on the road
We made it to Calvary Chapel Chattanooga's 11AM service and met Kevin and his sister Julie and scratched our heads a bit with pushing the Emotional Aide Dog scam at church. It somehow didn't seem like a good idea. It wasn't roasting out but it seemed like it might get a bit too hot to leave Ricky in the car so Julie, in an act of supreme kindness, offered to take care of Ricky while we went to church.
We decided to ...
... strange. And the mall was massive. Before going in we ate at Johnny rockets. We had a really lovely burger and it was a traditional American fast food style bar. When we saw the movie I have never seen such a fancy screen in my life. The chairs were like red leather sofas and the seats really reclined. The movie, guardians of the galaxy was really funny. We would defo see it ...
... me cry. I was really in the right mood for the rest of the day. It was also great. The. The fault of the secret formula which was next. It gave us the history of coke and tempted us with a massive vault with the secret of coke. Next we went through the mile stones of refreshment which gave us a better idea of the history behind coke. We saw the olympic flames and pin up coke pics which was really great. We got a look at the bottle works which showed how it was all bottled up. ...
... attendants even took Elyse for about 15 minutes to show her around the plane. It was an excellent start to our trip!
We used Hilton points to stay at the Embassy Suites near the airport and it took us about an hour and a half after we landed to finally make it there. During checkin, I asked about the crib we requested and they stated ...
... what he's trying to mouth to me either! Finally, I just had to shout a little louder to him that I had carried my handgun in there out of its case. By this time. I'm looking at the confused look on his face, the TSA people trying to figure out what to do, and I can't stop laughing! I'm still standing behind the gate agent, a little annoyed that I'm still there, but there's no way I'm getting on that plane. Geez, my money was in there! ...