The Westin Atlanta Airport
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Historical Traveler Reviews The Westin Atlanta Airport
Best hotel at the airport
Good hotel, very friendly and helpful staff. My room was clean and with all the amenities a business traveller needs.
If you need to be close to the airport this is the place to be.
Decent, But Don't pay More Than $100
Solid 3 star hotel. The rooms are decent - the beds are great, the in-room desk was very convenient for doing work in the room (with a great/comfortable desk chair), the parking was convenient ($6/day), there was a convenient Starbucks in the lobby and the bath/shower had two shower heads (great water pressure). There were multiple negatives though - 1) the bathroom was quite small; 2) the facilities such as the gym/pool were quite old and run-down; 3) the air conditioning in the room was awful (I was sweating all night even when the AC was on high); 4) the staff at check-in and check-out were nice but the desk was understaffed both at check-in and check-out and the staff was unbelievably slow (there was only one check-out clerk at 10AM and it must have taken 20 minutes to leave; when you are rushing to a meeting, that is very annoying); and 5) the elevators were extremely slow. Having stayed at the Hilton, Marriott, Westin, Holiday Inn and Renaissance at Atlanta Airport, this is probably the best of the Atlanta Airport hotels, but only because of the beds; I would likely choose to stay at another Atlanta Airport hotel if the rate were significantly lower.
Westin Atlanta Airport was okay
I stayed here in January 2004. I liked the shuttle from the airport to the hotel. I wish all of the hotels in the area had that.
The room was small, but comfortable. I did not eat here so I cannot speak for the food. The staff at the front desk was average, not overly friendly or outgoing. Overall my stay here was fine.
I just came back from a one night stay at the Westin while on business. I have been traveling a lot recently and have noticed a huge decline in customer service skills. I was thrilled to see great customer service is still around when I checked into the Westin. The girls behind the front desk greeted me with a smile instead of the usual "what do you what" glare I've been getting. When I entered my room I noticed the light in the bathroom needed to be changed. As I passed by the front desk on my way to my seminar I let them know about it and they called maintenance right then. When I returned to my room 2 hours later, it had been done...AMAZING! I know that's the way it should be....but you know how it goes. I ate lunch and dinner at Palio's (their restaurant) and the food was good, nothing outstanding, a little on the pricey side. My waitress at lunch was outstanding...very friendly and attentive. The hotel is nice. The free shuttle to/from the airport was very helpful. The rooms and bathrooms are small but still just fine for the money. I would definitely stay there again if the opportunity arises.
My credit card was charged for a room which had been pre-paid through an online travel site. The desk clerk assured me that this would not happen and asked me to self address an envelope and a corrected statement would be mailed. I never received a corrected statement, and my credit card was charged for the pre-paid room. Hotel management did not respond to my voice messsage.
Just and OK hotel
This Hotel is older. The staff was very nice and helpful. The outdoor pool is absolutely disgusting! It has not been cleaned in a long time!!! The loungechairs also are very unclean on the backsides. They appear to have greenish mold on them. Our room was just ok. The bed was nice but small. The room was clean just small and older.
We stayed here before departing for our vacation and had a great stay.
When we first arrived we asked for a non smoking king room, but when we got to the room it smelled like an ashtray. We then called the front desk and they appologized and gave us a new room on the corner. This room was huge compaired to the previous and was very nice. The service was wonderful at the hotel along with the prompt service of the shuttle that runs back and forth to the airport. If given the chance, we will stay here again.
Stayed last weekend for Pioneer Bowl Game. Great Staff very friendly and helpful. I have stayed at other area hotels but this was by far the most enjoyable stay I have had. Not sure what the other reviewers experienced but all of my friends there that weekend said they would go back to The Westin. Food was excellent
Overpriced and Understaffed
I stayed here the day after Christmas. The desk staff was borderline rude at check in. The room was adequate, at best, with a rundown appearance. One of the lamps did not work. The hotel is a poor choice for business travel, with exorbitant charges for local calls, 800 number access, and parking. At checkout, my room rate was overstated and there were bogus minibar charges. On the plus side, the room service food was delicious and promptly delivered, and the in-room coffee is provided by Starbucks. I would not stay here again.
I stayed at the Westin Atlanta Airport this past weekend. I was looking forward to the stay because I have found Westin's to be very nice. This hotel is only average, however. The "heavenly" bed is great marketing, but if you've ever experienced fine linens, etc. the "heavenly" bed is merely an average bed. fine for motel, but certainly not 4 or 5 star.
The hotel employees provided average service. No one stood out. The health club is a joke and the sauna is still broken.
My biggest complaint concerns the removal of my dinner room service tray. Although I called for removal twice, it didn't disappear till lunchtime the next day.
Otherwise, this is a very ordinary hotel. The only thing that would bring me back is if I had business there.
TripAdvisor Reviews The Westin Atlanta Airport
Travel Blogs from Atlanta
... desert later in the evening. All in all we could not have asked for friendlier and more accommodating people. During our Northern American travels we have experienced such friendliness and more than any of our previous trips.
Another fun day and ready for the golf at East Lake tomorrow.
PS: Matt was in the gym and bumped into Steve Williams (Adam Scott's caddie) this afternoon.
... car return and it was time for dinner.
We walked 30mins to midtown to a fantastic southern style restaurant called Mary Mac's Tea Rooms which was established in 1945. Great southern food; fried chicken, shrimp and grits, cheese and vegetable soufflé, mac 'n' cheese (but not as you know it). A rather popular restaurant as we understand it.
We look forward to exploring Atlanta tomorrow.
Cheers, the Berrys
... was going well. We quickly bought some American sweets and cherry coke, ran to the smokers' lounge (it weirdly smelt just like an old English pub back in the smoking days...) and made it to boarding just in time (we had a short connection)... And back on the plane for another 6 and a half hours, more movies and more airplane ...
... 30 minutes from the centre of town, which we were all very disappointed about. We were stuck in the suburbs without transport as the bus driver needs time to recover for the next day's drive. A taxi would have cost around $60 to get into the city. There was a target across the road from the hotel, so we all just went there, got some food and just had picnics in our rooms. An early night was had by all.
... she has a day when she's not helping them with a project and one of those was the day after pancake day. For that, I had tested out a recipe I'd first seen on Pinterest, the cooking of bacon and then making pancakes that incorporated the bacon inside ... oh yummy!
On other days when she's not working, we've used the time to take drives around potential neighbourhoods, looking for a little house to rent. More on that story in the next ...