Westin Grand Vancouver
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Westin not so "Grand"
This should be one of the great boutique hotels in vancouver but misses the mark with the customer service aspect of there business.
I checked in on april 19th and was given a room that was not to my liking, so I kindly asked for another room only to be told that none was available in the type I had reserved. But they could upagrade me for a charge of $100 per night! I went down to the front desk for another reason and while I was waiting this guy walks up with no reservation and is offered a n/c upagrade to the premium level! Was I insulted at the lack of seriousness from my orginial request.
Most hotels that compete in the same class as Westin hotels would have bent over backwards so accommadate me, not the Westin "Grand".
As for the food is was it was terrible for the price they charge, do not waste your money in this restaurant!
Pool and spa were great!
Alot of work needs to be done before they can be called 'Grand"
We loved this hotel! We stayed in late Sept. 2003. I'm a Starwood corporate preferred guest member, so we got an automatic upgrade to a larger room. The rooms are all suites in this hotel. Very spacious and modern decor. LOVE the heavenly bath (2 showerheads with excellent shower pressure) and bed. Floor to ceiling windows in all rooms with beautiful views of the city and Mt. Baker (which is in Washington). The room and bathroom were spic and span clean. We had a couple of problems with the AC not working, but it was very quickly resolved by their attentive staff. The location of the hotel is very central to many downtown attractions. We would defnitely return to this hotel.
Westin May Not Be Grand, But It's Darn Good
I have stayed in almost all of the more upscale hotels in Vancouver.
The Westin has the most comfortable beds. Turndown service is for old frumpy hotels with polyester floral bedspreads with nasty thin blankets underneath. Westin was among the first to wake up and realize that high quality linens and down comforters are what the modern traveler wants.
The rooms are contemporary and comfortable with great views. The outdoor pool and spa are great, the gym is excellent with steam rooms.
The small restaurant is one of the best in the city for any meal. This is a boutique hotel folks, you're not going for an opulent lobby. Do you sleep in the lobby anyway? I highly recommend this hotel.
Got great value for a great rate
We had a girls weekend away recently in Vancouver and got a great rate at the Westin Grand. We found the reviews on this site to be helpful, especially the cautions about the hotel 'nickeling & diming' (and we agree). But if you are careful - it's really not a problem to work it so that there aren't any extra charges on your bill at checkout time.
We also didn't think that any of their packages were a good deal - we did better by booking the hotel separately and then doing what we wanted.
That being said - if you get a great rate - you will get value for your dollar. The hotel is in a very good location and the staff is top-notch and terrific.
We had connecting rooms as this is more convenient (you can just open the connecting door on your side in the morning and if the other party is ready - then the door on their side will be open.) I had a one-bedroom and my friend had a studio.
My living room and bedroom were on the small side (but adequate). Both rooms had a cabinet with doors - behind which were a convection / microwave, small sink, dishwasher, dishes and cutlery. Beside this cabinet was a small mini-bar (with space for some of your own fridge stuff) plus a coffee maker.
The bathrooms were huge. Nice soaker tub and separate large shower stall.
We would stay there again - without hesitation - if we got another good rate.
My boyfriend and I stayed at the Westin Grand for a week in 2001. The hotel was great. I found the staff to be very professional. They made it a point to ensure that our stay was enjoyable. The suites were wonderful, they were huge and included a separate living room with balcony, a small kitchenette area, nice bedroom and the bathroom was out of this world. The separate shower was a very nice touch. We only had a snack in the hotel restaurant (which was good), but I can't fairly rate the food. I will surely return to this hotel.
I stayed at the Westin Grand for 5 nights in June 2003. The web site described this hotel as top notch. Although it was nice, it was not all that is was publicized to be. The lobby was small with not much of a common, comfortable area available. It seemed as if they built this hotel on a parcel of land and squeezed in all the ammenities by building it high. I found that they tried to nickle and dime for newspapers, phone calls, etc. On the positive side, the staff were very friendly and professional and the beds and bathrooms were wonderful.
Unfortunately, this hotel is not one of my favourites as the overall comfort level was just not there and certainly not worth the high ticket price. I would definitely try a different hotel next time. My "hats off" to the staff for their professionalism though.
Westin not the greatest
Just returned from a 3 night stay at the Westin Grand. The room was nothing special and not as it seemed from the Web site. The bedroom and living room were both very small and the kitchen consisted of a refrigerator in a cabinet. We had a reservation for a room with a balcony and it wasn't available so we had to change rooms after the first night. The location was average, not nearly as good as many other hotels. There is very little lobby to speak of and the restaurant looked pretty small. I would not stay at this hotel again unless the deal was incredible. I would suggest checking out the Pan Pacific or Fairmont Waterfront.
We booked a theater package (room, dinner and theater tickets) and had nothing but problems. They had us reserved not for two nights, but for one and one so we got a bill after our first night. Our early check-in room was not ready, the front desk told us to make our own dinner reservations even though the restaurant already had us down, we were charged for our included dinner, and were charged double for our second (package) night. The front desk resolved all the problems, but they shouldn't have occured in the first place. Dinner was wonderful, rooms were adequate, but the hotel problems cast a pall on what was supposed to be a special weekend. We expect better from the Westin.
We stayed at the Westin Grand on Robson Street during the xmas peroid, '02. The hotel was absolutely beautiful, the views were great, and the rooms had a great design, and amazing bed and shower. The only thing that I thought was pretty pathetic was that parking cost at least $10...even if you parked it yourself...and there is a big parking lot next door so it's not like there is limited space...and they charge you a dollar for every local phone call. I thought that that was just nickel and diming people...but other than that it was well worth it!
Love this hotel, I do! This is probably the best hotel I have ever stayed at in Vancouver. From their "hottie" young staff to their Heavenly Beds & Baths, this hotel has got it going! I even saw Britney Spears drive out! The food in their lobby restaurant was amazing & they even had Toblerone bars in the minibar. THe staff pickup on all the details & even the manager's came to the front desk to help at our busy check in. The only beef I had was that they don't do an official turndown at night; the bed was already turned down when we checked in. This is a fabulous 4 diamond hotel at a moderate price! Melanie
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