Westin Galleria Houston Hotel
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... cowboys). Didn't mean much to us until we got there!!
Once seated, our waiter for the evening came over and explained how the meal was served. Beside each of our glasses was a paper disk - green on one side, red on the other.
We were to help ourselves to the soup, salad and hot food and when we were ready to try the various meats, we were to turn our disk, which was facing red side up, over to the green side. This was ...
... consists of a Turkish appetizer trio, a full cart of salads and other appies made to your selection, warm buns, main course (fish and lemon potatoes for me), cheese and fruit plate, lemon sugar crepes. And more and more wine. Good thing I am wearing stretchy pants. Then I curl up in my full foldout bed with a thick comforter. Bottled water awaits when I open my eyes. And you eat the two course breakfast whenever you are awake enough. I'm now about to start round two ...
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TravelPod Member ReviewsWestin Galleria Houston Hotel
Beautiful rooms and the most comfortable beds!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Westin Galleria Houston Hotel
Actually, I would rate the hotel somewhere between "above average" (4 star) and "excellent" (5 star). I'm basically writing this review because I'm dismayed by some previous reviews.
I just got back from a stay at the Westin Galleria Houston. The hotel is obviously old and the room was nothing special. Check-in was quick and my room was in ok shape, a few stains on the carpet, a freezing a/c, and a well used bathroom. This room could have existed in a Holiday Inn but in a Westin and at $200+ I expected better conditions.
The front desk a staff was efficient at check in but was unhelpful when we asked for a restaurant recommendation.
On the bright side, the 'heavenly bed' helped with my good-nights sleep.
Overall, it was not worth the money and is in need of renovation.
My stay was brief, only one night, but satisfactory. Upon arrival my reservation could not be found (by name or reservation number); however, the employee gave me the same rate and was very concerned about finding me a room away from the noise and traffic of the elevator.
Service upon arrival was excellent: the valet was efficient and the bellhops were quick to help. The lobby was clean and well appointed. So far so good.
I just came back from two weeks spent at the Westin Galleria in Houston. Believe me when I tell you if you are looking for a good business hotel - THIS ISN'T IT. From the lack of customer service, to the lack of decent food, this hotel doesn't even come close to living up to the Westin name.
The rooms are filthy...
We stayed at the Westin Galleria Nov. 20th to 25th with the idea that we would be in the heart of one of Houstons premier shopping malls. Because we know this area well, and we thought the Westin had a good reputation (and it claimed to have completed a $28 Million renovation last year) we booked online. What HUGE disappointment! The room we had (1754) was absolutly FILTHY. The carpets were stained, the windows inside had thousands of hand prints on them so they hadn't been cleaned in ages, the bathroom tiles had mildew and the vent had half an inch of lint and dust on it. The maid informed us that they only vacuumed every other day and sheets were changed only if requested. Don't waste your money here!!
Great for shopping
This hotel is located within the Galleria Shopping Mall. So, if you plan on shopping, this is the best place to stay. The hotel is quite modern, but servces are not that good. Anyway, I highly recommend it and will stay again.
My husband and I stay here several nights a month just to relax. This hotel is conveniently located within the Galleria Mall. You are steps away from great shopping and restaurants, such as The Cheescake Factory, also located within the Galleria. The heavenly beds and showers make every stay relaxing. This hotel provides impeccable housekeeping, excellent room service, and upscale amenities.
Poor check in personel knowledge. Slow and confused with check in procedures.
No fresh air ventalation in rooms. Bathroom vents dirty and clogged. No opening windows or vents.
No food service on holidays, i.e. Easter. Limited food room service after 10:00 p.m.
Charges for DSL internet service $9.95 (Noon-Noon). Should be free like Doubletree, Shariton hotels have. Need to upgrade to Wi-Fi wireless for all floors.
Room service asks for cash at delivery.
Loved the Westin Galleria
We stayed at the Westin Galleria two weeks ago and it was wonderful. The rooms were clean and very big and the staff were extrememly friendly. The hotel has been renovated in the past few months and had a very modern decor. I would definitely recommend this hotel.