The Westin Hotel Europa & Regina, Venice
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Minbar in room
- Smoking rooms available
TravelPod Member ReviewsThe Westin Hotel Europa & Regina, Venice
The Westin never fails to impress, and it delivers again. Beds were great and the hotel was beautiful, great location as well.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Westin Hotel Europa & Regina, Venice
Recommend Westin Europa
We stayed at the Westin Europa in Venice for four nights in late November. The hotel is well equipped with large high rooms and the usual Westin comfortable beds, but shows some signs of wear and tear.
Service was excellent, including the dining room which others have complained about, but dining in is expensive. My only complaint - Venice suffers from mosquitos and biting midges, even in November, and the hotel has not got on top of that problem, but made every effort to when the problem was mentioned. Not cheap, but nothing in Venice is, and so pretty good value.
Good Location - Bad Service - Wornout
This hotel has a beautiful lobby and a great location. The superior room we got was big and spacious, as was the bathroom, and the view of the canal was ok. However, the room seems worn out, and it is definitely not a hotel I would put in the same class with the St. Regis in Rome, or the Excelsior in Florence, although its part of the same chain and pitched on par with these truly magnificent hotels. The service is some what indiferent (almost rude), and there is little if any attention to detail (the service maids for example will decide to vacuum (with a rather loud vacuum cleaner) the dining room while guests are having breakfast, while the waiters are loudly talking on their cellphones as they throw plates around preparing for lunch, etc., etc., all the elements that make for a uncomfortable experience). The concierge at this hotel (they have several and they all have an attitude) and are not much help for everything (watch out for the glass factory tour theyll try to arrange for you - you'll waste all day having hard selling Italians trying to sell you everything you never thought you needed made out of glass). The last time we went to Venice, we stayed at the Gritti and had a much more enjoyable stay. I hope this helps.
Awful - Luxury Price - Rude Worthless Service - Worn Accomodations
Absolutely awful service, worn accomodations, not what you expect for a hotel which is included in the "Luxury Collection" - definitely THE worst Westin we have stayed in anwhere. The concierge (s) at this hotel are a joke! They will only recommend restaurants, shops and businesses where they get a "cut"; and they'll try to peddle the Murano Glass Factory tour fairly hard (for a nice commission). STAY AWAY FROM THIS WORTHLESS AND EXPENSIVE HOTEL. The public areas are nice but that's it!!!! Look for other luxury hotels with service and accomodations that are truly world class.
Nice hotel in good location
good location, beautiful lobby but certainly not the level i was hoping for having come from the westin excelsior in florence, which was simply perfect.
the executive room we were upgraded to was large as was the bathroom and closet area, but very outdated. the room looked down on the center courtyard, which was quiet, but we looked only onto roof and other rooms. after having been upgraded to a suite at the florence excelsior overlooking the arno, it was a minor disappointment. however, having said that, the service was very nice. we will probably stay at the gritti palace next time around.
This hotel does not stack up to how it's advertised. The staff at the desk were not polite and we felt very rushed when we were checking in.
The clerk asked for our passports, which is standard. We were expecting them back within a few minutes. When we asked about getting them back he said, "We'll give you them tomorrow." We found that unacceptable, and within two minutes they photocopied what they needed and they were back in our possession. The room was cramped. The rollaway bed was outlandishly priced. We stayed at other Westins in Italy, where the staff made you feel personally welcomed and seemed genuinely happy to have you stay. Not the case in Venice at all.
OK Not Great was expecting better
Stayed at the Europa Regina last November. I arrived here after spending a few days at Westin Excelsior in Florence. Granted my expectations were high coming from such a wonderful hotel. The Lobby, Restaurants and Bar were beautiful. The Rooms were another story though--Mostly plain and outdated--not antique but outdated.
Nice but Pricey
We paid about 450 a night. For this we got a spacious, pretty room overlooking the terrace and the canal. It was nice. However, it was pricey, and I expected more for the money. First, for that much per night, I expect a real king sized bed, not 2 twins pushed together. We were on our honeymoon, and we had to sleep each on our own side, or one of us would end up falling through the crack. Second, nothing was included with our room--i.e. no breakfast. This was a little disappointing, especially since the breakfast buffet costs 50 per person. Also, I found it fitting that the hotel would provide some type of transport service for the guests and their bags, especially since the hotel is not a stone's throw from the waterbus station. But the hotel provided no such serviice, other than call you a watertaxi, which costs 50 - 60. This was a disappointment, as I expected more for the extra money I paid to ensure a better place to stay.
OK, not worth the price
I don't have anything negative to write about the hotel - it was clean, comfortable, large rooms, nice bathroom, friendly staff. However, I expected it to be more luxurious given its 5 star rating and high price. There was no spa, workout facility, pool, etc., that I would expect in a 5 star hotel. I used Starpoints to get the room for free - more than twice as many points needed to get this place free than most other hotels in their system - and I didn't feel like I got the value for the number of points I had to redeem. It listed for 400EUR/night (the reason for using points!) and I wouldn't have paid over 180EUR for it. If you want a huge room it's probably one of the few places in cramped Venice you'll find it though. If size doesn't matter (ha), stay elsewhere and save your money!
Beautiful Hotel with small dumpy room
When entering this hotel, we were expecting beautiful things. The lobby dining rooms and terrace dining on the canal were beautiful, and were what we expected in Venice. When we got to our room, that was another story. The room was plain, and downright dumpy. The marble bathroom was nice, but the room was dark and dull green with an ordinary blue and green trim headboard. Two dark wood nightstands with a couple of cheap lamps on them stood next to the bed. A matching old dresser and an old TV on a dumpy wobbly metal stand were also in the room. Two unremarkable pictures of the Virgin Mary were over the bed in plain wood frames. The atmoshere of the room was that of an old fashioned room you might find at your grandmother's house, if she is about 80. It had dark unremarkable carpet on the floor and a dark dressing room with a curtain across it. There was a Venetian wall sconce on the wall.(The only Venitian looking thing in the room). The room really depressed me, as I had expected more from a 4star hotel. The rooms were supposedly refurbished, but I think they forgot my room in the process. It looks nothing like any room shown on the web for that hotel. It was very dark and dreary and was the worst hotel room I had during my 18 day stay in Italy.
A truly luxurious hotel from the Luxury Collection
What a wonderful hotel The Westin Europa & Regina is. I found this hotel through the Starwood Luxury Collection and got a great deal. Rooms here are usually a minimum of 600 Euro. I managed to book a room for 260 Euro room only, breakfast is expensive around 40 Euro. As it was our 10 wedding anniversary we were given a wonderful room overlooking the Grand Canal. The rooms are beauifully decorated and so clean, a fabulous king size bed with crisp clean white sheets and pillows. Our bathroom was large and marbled floor to ceiling with a bath and shower cube. On the day of our anniversary the hotel surprised us with a bottle of champagne on ice and a box of chocolates (wonderful!) All the staff were very helpful. The resturant has a wonderful terrace overlooking the Grand Canal where you can watch the gondolas gliding by. The location of this hotel is perfect as it is just around the corner from St. Mark's Square and all the shopping and eating you require is minutes away. I could go on forever but I will just say, if you are looking for a romantic weekend or week away in Venice try this hotel, you will not be dissapointed.
TripAdvisor Reviews The Westin Hotel Europa & Regina, Venice
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