The Westin Crown Center
Travel Blogs from Kansas City
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How has this hotel rated in the past?
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Historical Traveler Reviews The Westin Crown Center Kansas City
Great location, but watch out the reservation
My husband and I went to Kansas City for the 1st time to watch football game. We picked this hotel because of its great location. The hotel locates in the shopping mall and a walk distance to Union Station. We paid around 10$ for a cab from the hotel to the Plaza. We could have drove, but we were told that it might be difficult to find parking space there. The hotel is also close to the express way, so it's very convenience to drive around the city without being lost. But besides the room charge, we have to pay 10$ each night for the parking. The room was nice and clean. The staffs were helpful too. However, as other people, they didn't have our reservation record when we checked in. (We booked through expedia) I would recommed those who are interested in staying here call them and reconfirm their rooms before arriving.
I knew better than to stay at the Westin......
My wife and I live in KC and on special occasions we have dinner and spend a night out. We have never stayed at the Westin Crown Center due to many bad reviews and the resturant is sub-par for it's prices. We decided to try it anyway as my wife wanted to do some shopping at Crown Center. Let me just say, we still haven't spent a night there nor will we ever. I booked the room aproximately 3 weeks in advance. I was confirmed for a King size bed. non-smoking room. Upon arriving to check-in, I was informed that room I had confirmed wasn't available.
The only room they had to offer me was a two-double bed smoking room. I thought surely there was some alternative. I spoke with the manager of the hotel. I was offered no alternatives. All she could offer was "I'm sorry" we don't have your room. I inquired as to why I wasn't contacted so we could make other arrangements (they had my phone number). This is not their "policy". I wasn't even offered a discounted room at a later date. If you are coming to stay in KC, do yourself a favor and stay on Plaza. My wife and I have stayed at the Raphael on multiple occasions and it is fantastic.
The hotel was great, remodeled, comfortable bed, and very clean. We enjoyed cocktails and the Brasserie, and walked across the street to Union Station. We also enjoyed a superb brunch at Bentons, on the top floor at the Westin. A+++
We stayed at the Crown Center Hotel in September of 2002 while we were attending the NASCAR races. It was just beautiful and so very spacious.
It was a beautiful room with a veiw to die for. The only problem was my friend had problems getting from the garage parking into the Hotel. I am from KC so I new the ropes. I would stay there anytime.
Bad, bad, bad
I used to stay at this facility regularly with my family. The problems started with the restaurant hours of operation. Posted operating hours are 5-11 for dinner. In reallity: pick a time....any time. The restaurant has been closing between 8pm and 9pm regularly now. I was however told that the bar serves food and that I could eat in there. Great idea but my religious views don't allow me in an establishment that serves alchol. When I asked for a restaurant manager I could talk to I was told that there wasn't a restaurant manager available. I insisted on speaking to a RESTAURANT MANAGER and they came up with someone named Sandy who came off like she could care less as food was available at the bar. So why post operating hours if you don't want to be open? If you want to stay in a place that features indifference as an attitude....then stay at the Crown Center!!
Stay Somewhere Else
Yuck is all I can say! They are remodeling, but the room we were given was disgusting! We complained, until they finally gave us an updated room which reeked of smoke. The pool area is a joke. They have it surrounded by ropes, not allowing anyone room to sit or for kids to jump in. We will never stay here again!
OMG! Stay else where!
What a horrid place to stay at! The front drve person wouldn't open the car door for my wife. When I asked for help with the luggage, I was told I had to wait, there was no one to help. When I mentioned a tall guy standing there with glasses, I was told he was waiting on a FOOTBALL team to help them. I later found out the football team had been delayed and HE KNEW IT!
Check in..............oh brother. THere was no one at the front desk, 3 agents were behind the desk. as soon as we walked up, all 3 went in to the back. We stood there for 10 minutes before going to the concierge, a dark haired woman and asked for help. She replied that the front desk people would be right out. When a front desk person finally came out, I asked what the hold up was. Her reply was, "Didn't know any one was out here."
Our room was not what we had asked for. We had asked for a room with a king bed, close to the elevator (my wife has trouble walking) and got a sofa sleeper all the way at the end of the hall. We went back tot he front desk and we were told that they were booked up. I demanded to speak to the hotel manager and was refused. Finally another gentelman came out and up graded us to a club level and free breakfast.
We were expecting a package to arrive via UPS, the person incharge of those, a skinny black woman, could have cared less. NO ONE seemed to have a name tag on.
We checked out early and went to stay at a different hotel in the city. My wife was so upset by the poor service at the Westin, we vowed to never come back. Even Motel 6's treat you better. You get lousy service there, but at least you expect it.
If you're going to stay in KC, stay ANYWHERE but the Westin Crown Center!
The WESTin is the BESTinn
Had a great experience, everyone was very friendly and helpful. Hotel was clean, food was great, hwt more can I say??
Our first night was just terrible. There was a youth conference in the hotel and from the sounds of it, every delegate was in the room beside us. Called down to guest services but the noise didn't stop. That was the only night that was annoying. The service was excellent. Room service gratuities were outrageous. Meals were excellent though. Gift shop staff were rude and didn't help at all. Everything thing was top notch.
What A Terrible Experience
Was unfortunate to arrive when a college group was in the hotel. Roaming groups of drunk youths caroused till the wee hours. Hotel Security seemed unwilling or unable to control the partiers.
Ordered breakfast thru Room Service which was promised in 30 minutes but didn't arrive for 50 minutes and then was overcharged to boot.
Bartender must have been having a bad night my last night there. Was exceedingly rude. So rude in fact that I wrote a note to Westin Corporate which promised a reply from Hotel that never came.
If you like to feel unwelcome and insulted if you have a simple request, then I would recommend the Westin Crown Plaza.
P.S. If you are wondering about the Bartender, I order some food that would take 15 minutes. Asked if he could call me in my room when ready since I could walk to the bar in a one minute. He refused and continued to imply I was too cheap to use Room Service.