The Westin Columbus
How has this hotel rated in the past?
- Room service
- Breakfast Available
- Refrigerator in room
- Conference facilities
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Historical Traveler Reviews The Westin Columbus
Nice Old Historic Hotel With Many of the Downfalls of Older Hotels
The Columbus Westin is a very nice, old hotel with many of the charming aspects you'd expect- located in the heart of Columbus within walking distance from many of the areas key attractions. The lobby area was very nice, and retains much of the look and feel of the original architecture. One of the signs on the building implied that it was originally the Columbus Opera House.
If you are particular about the type of hotel you stay in you should be aware of the following:
1) the walls are thin. You will hear most of what's going on in the rooms around you because the walls are not insulated very well.
2) The rooms were not built with King beds in mind. Our entertainment center was less than 2 feet from the foot of the bed.
3) No hot water. The hot water heater on our floor did not work (or it was used up by the time I went to take a shower....either way cold shower!)
I would not recommend the hotel restaurant, The Theatre Cafe, which was poorly staffed, and the food arrived cold even though there were only three other tables full in the warehouse.
So-So Experience - nice staff
I stayed at the Westin Columbus on 2 separate nights over the holidays. The first night was on my way out west and I chose the hotel because of their pet policy. I booked the first night a week ahead of time and received a king room for $99. I decided to wait on booking the second night as I was unsure exactly which day I would be returning. The exit off I-70 for the hotel was closed and I had to call to be guided in - which a staff member did with aplomb. The valets got my pup and me all unloaded, informed me about a park half a block away for the pup, took the car and we proceeded to checkin. Yes, the parking is $20, but it was late and being from Boston, where over night parking can run $50 or more, I didn't complain. The room was quite small and it was apparent that this particular room had not been cleaned well at all. There were several tell-tale signs of the previous occupant: left over soap in the shower, hair in the tub and an unscrubbed toilet. However it was 11:00pm and I had been driving for 14 hours and was exhausted. I ordered a salad from room service and it arrived promptly altho it was light on the greens and heavy on the bacon. I went to bed to be awakened by what I believe were flea bites. My dog is treated for this, but I am not! My bill was under the door and I proceeded on my trip.
For my return trip I called the day before and a standard room was now $150. I mentioned that my previous rate was $99 to no avail. Its hard to find hotels in the midwest that accept pets and I was without an internet connection to search for another. I arrived at 9:30pm and again was assisted by very gracious valets. This room, while on the same floor was 'much' bigger, flea-free and very clean. Ordered a burger from room service and again it arrived promptly. The bed in this room however, needed its mattress flipped - high use on the one side had made it lopsided. The next morning, there was no bill under the door for express checkout and I had misplaced my valet receipt but the valet remembered me and my dog and returned the car right away.
While I wouldn't call this a 4-star hotel - it needs refurbishment, pet rooms need to be exterminated on a regular basis and a good top-to-bottom cleaning would certainly help - the staff are quite helpful and very polite.
Great staff, lousy facility
The staff tried mightily to overcome the fact that this is a tired, old, wornout building greatly in need of rennovation (which, after sharing my comments about our stay with the General Manager, he said was planned for 2007). The lights dim when you use the blowdryer, the bathrooms are tiny with no ventilation (heat/air/fan) at all, overall the rooms are quite small though well appointed, the so-called workout facility had the oldest functioning equipment I have seen recently, and the $20/night for parking is a rip off. The hotel does not own the parking lot and said there was nothing they could do about it. YOU can - drop your bags and park within a block of the place. The Heavenly Beds and Westin's try-hard attitude saved our one-night stay. But I doubt we will be back.
This is a four-star hotel?
This "historic" hotel in the City Center of Columbus, Ohio, is looking a bit dated. While the check-in desk boasts an impressive array of AAA "four-diamond" awards, including one for 2006, my impression was that the hotel's facilities were extremely shabby, especially for a Westin. I had to change rooms, as the first room smelled terrible and almost every fixture in the bathroom was (quite literally) falling out of the wall. The only positive thing about the experience was that the hotel's staff was tremendous. Everyone was very friendly and very helpful. They deserve four or five stars for service, but the facility itself is one star at best. It certainly is not up to Westin's standards, and the Heavenly Beds at this hotel are at least a couple of years past their prime.
I liked the Westin Columbus a lot. I stayed one night on business. I did notice a chemical/cleaning product smell when I walked in, but that didn't bother me. The bed and shower were heavenly, as expected. One great surprise was the room service breakfast. I got the all american breakfast and it was AWESOME. I am used to mediocre room service and this was anything but. It was fast, hot, and delicious. Not greasy at all.
I ate dinner down the street at Elevator, which was very good. I recommend that. The hotel has coupons- just ask at the front desk.
Loved the Westin/Great Southern
I have stayed at this hotel a number of times, most recently last week. It is one of my favorites, and I have never had a bad experience here. I do not know what the critics are complaining about, the service is excellent, the rooms, although small (it is an old hotel) are comfortable, and, because we were repeats we received a small goodie basket on arrival. The hotel is within walking distance of all government offices in Columbus, and a short walk from German Village. To work the heating/air conditioning, you simply adjust the thermostat.
Historic and delightful
I was very surprised after seeing the poor reviews. I love the "Old Southern" the name of the hotel prior to its Westin name. We were there for 3 nights in a large corner room that was very nicely furnished. A difference may have been that our room had a door plate that said "preferred guest" because of membership in Westin's point system. I found the front desk staff to be very friendly. The first night we realized that a light bulb was not working and called the desk. A gentleman was there within 5 minutes to replace it and apologize.
The Worst Westin in the U.S.
I booked a one-night stay in a rush because I had a very early morning meeting in downtown Columbus, and wanted to be near the building. I made the worst mistake ever...assuming that just because it was a downtown Westin, that it would meet my needs. I've been a Starwood / Westin Premier member for 20 years, and this is the worst hotel, nevermind Westin, I've ever stayed in.
When I arrived, there were sufficient bellman and valet attendants. The lobby looked nice and historic. It was downhill from there. I changed rooms twice, until I ran out of patience and time.
EVERYTHING is wrong with this hotel:
Old, dirty, moldy, and dusty. Black dust an inch thick on the radiotor (don't come near this place if you have allergies).
Extremely dark rooms - couldn't see a thing - most rooms faced an inner courtyard so there's no natural light.
Narrow, winding hallways.
Small rooms - room service didn't have anywhere to set my tray down, except on the dirty radiator - yummy.
Old, rusty plumbing.
Scuffed woodwork and ripped wallpaper.
The second room they put me in did not have a security deadbolt - it looked like it had been ripped right out of the wall. I was so tired at that point, that I just moved a heavy chair in front of my door.
Room service food looked and tasted like reheated TV dinner.
I couldn't wait to get up in the morning and get the heck out of dodge. As a female traveler, I didn't feel safe or heatlhy there. The staff was smart enough to fully refund my room charge, but I still had to pay for parking and a terrible dinner.
Whoever thought that this building would be a good fit with the Westin brand, should be fired...AND made to stay at this hotel!
Unfortunately a collegue already set this hotel up for a business trip. Never would have stayed if I had read the reviews. This is the feedback I provided to Westin customer service.
I just spent four nights at the Westin, Columbus, Ohio and felt compelled to provide feedback on my experience. The short story is the hotel does not represent your brand like the other properties I have stayed at. The lobby is beautiful and well maintained. My room was #356. The bed is the bed and that was the highlight of the stay, thanks. The room comfort, the desk chair was very uncomfortable to the point my bottom went numb with in 15 minutes. The room was dimly lit to the point that it was difficult to see to iron my clothes. The iron had build up but did not leave dirt on my clothes. The coffee maker, I admit I am a coffee snob, and I want my first cup before I leave the room, it was filthy, significant build up in the water compartment, filter holder, carafe and burner. I went to a Starbucks to get coffee maker cleaner to use before the next morning, what came out was disgusting. The bathroom was what inspired me to send this. The lights over the sink showed cobwebs and the middle one had a black blob of something on it, I tried to clean it with a cloth and it started coming off. The Shower had a build up of MOLD in it. I realize this is an older property. My first morning I noticed some discoloration on some of the tiles but thought its just the oldness, The second morning either I was more aware or I just looked harder, but thinking no way would a Westin have mold I decided to pick up some TILEX mold remover that day just to make sure (I don't often complain). Sure enough after I treated parts of the shower the grout cleared up. So I went after it only to notice on the 3rd morning that the area between the door frame and the shower basin was SOLID mold. At this point I reported it to the front desk (he was the night clerk) he involved a gentleman in a uniform and they told me that they would take care of it and also fix the toilet that wasn't working well. They did offer to move me but for one night I told them cleaning the mold would suffice. Upon return that night I saw that the toilet was working normally and that significant cleaning had taken place, but there was still mold present in the shower. I went ahead and stayed in the room and mentioned again to the clerk when I checked out that the problem still existed. I haven't even told you about the many disinterested employees, the inability to get a paper delivered to my room in the morning, and receiving my neighbor's bill one morning (How did he get $109 rate when our corporate rate is $175 Hmm). I have canceled the stay for next week for myself and working colleague and will be reporting the conditions and lack of serve recovery to our corporate travel connections. Sincerely
Ugh - the reviews are accurate
Arrived at midnight (late flight), no valet to greet me, checked in, friendly front desk, nice lobby (but the fake flowers have got to go). I have gold status with Starwood, no room upgrade (sold out)...
Arrived in dark, damp, smelly little room, the air conditioner was dismantled in the room. I went downstairs...
Got another room, larger, but still smelly. I turned on the AC, a wheezing loud buzz eminated from the machine. I sat at the desk to call the front, turned on the desk lamp and noticed dark spots of blood on the sheets. Yes, blood on the sheets and pillowcases, just several spots - perhaps the maid cut herself while making the bed. I went downstairs...
They made me a dismal turkey sandwich as I sat in the bar waiting for a new room - it was after midnight.
They told me they would comp my room that night.
Third room (they were sold out?) - damp, dark, smelly, the bed is not the usual heavenly bed...it's dressed up like one, but the underlying matress is not what I'm accustomed to. Towels were okay, Starbucks coffee in room is nice...but no cream.
Bar closed earler than advertised, front desk told me they closed at 12:30, not at one. I was told it closed at one...the sign says it closes at one.
Breakfast buffet - cold and greasy.
Lunch - Cold and greasy.
TripAdvisor Reviews The Westin Columbus
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