The Westin Colonnade Coral Gables
How has this hotel rated in the past?
Historical Traveler Reviews The Westin Colonnade Coral Gables
Average but not Above
We had booked our stay off of their own website for a King size bedroom and when we arrived around 10:00 PM they said they were all out of King bedrooms. It didn't matter that I had paid more for the King bedroom or that my credit card was supposed to hold the room...we ended up sharing a small double bed that took me back in time. After getting a very poor night's rest they did upgrade us to a "suite" the next day that had a King bed...of course this was now a smoking room that reeked of smoke!
If they HAD gotten our room correct, which apparently is too much to expect from them, then I would have rated the hotel average at best. The rooms were a bit older and nothing fancy, the lobby area was nice but how much time do you spend there? The biggest thing they have going for them is their location is great, only a block off Miracle Mile. This is in Coral Gables of course so don't book this looking for a beach hotel. We ordered breakfast in our room and got hit with a $4 delivery charge on top of a 20% service charge that ended up being about a 35% tip...then they wanted more!
I wouldn't pay more than $75/night for this hotel...we paid $160 so I feel like I was taken advantage of.
Nice hotel, but I wouldn't pay full price
My husband and I booked this hotel on Priceline for $90 a night. Upon arrival we were pleasantly surprised that the hotel was very nice. It has an odd layout, but the hotel is quite pretty. We drove from Atlanta and arrived at 11:00 pm, and it took them a very long time to check us in. I was getting annoyed after having to wait 20 minutes to get a room, however they upgraded us to the Presidential Suite from a regular room, so the wait was worth it. The suite was 2 levels and huge. The only complaint that I have is the cleanliness. It wasn't filthy or gross, but it also wasn't spotless. There were a few dust bunnies on the floor and the downstairs toilet wasn't very clean. However, the upstairs bathroom was spotless. I peeked in to other rooms when the maids were cleaning them, and they looked nice. I think this hotel was a nice hotel for about $100 a night, even if we had stayed in a regular room, but I would have been disappointed if we had paid the $180 regular price that they were charging on their website for the days we visited. Also, if you are on a budget, keep in mind that they charge $15 a day for parking.
I think it's silly to blame the hotel for not being "conveniently located" to Miami Beach. It actually is a very easy drive. It took us about 10 minutes to get downtown, and 20 to get to South Beach - and this was with us missing a few turns. Anyone who takes the time to look at a map will realize that Coral Gables is a Miami suburb and is not extremely close to Miami Beach. My husband and I enjoyed Coral Gables. It was a very pretty area with quite a few shops and restaurants. We ate breakfast each morning at the Einstein Bagles right across the street, and for a nice dinner I highly recommend Ortanique on the Mile, which is a very short walk from the hotel.
Loved the Omni
Let me start out by saying that the Omni hotel chain is fantastic! They really bend over backwards to make you feel welcome and do whatever they can to make you stay more comfortable. That being said this Omni is great! Beautiful hotel, clean, relaxed atmosphere. The staff is so helpful. The concierge directed us to this great seafood restaurant that was phenomenal. He even called the restaurant to let them know that he was sending us over there and to be on the lookout for us. The staff at the bar in the hotel was so friendly as well. They made us feel like we were regulars. Great location too! Lots of good restaurants nearby. Some really cute shops too, although there were a lot of bridal shops. Stay at the Omni and you won't be disappointed.
Dreadful location, dirty rooms, poor facilities
Stayed at the Omni Colonnade for a weekend in mid-September. From start to finish, the hotel was a disaster. Far from being "conveniently" located as promised by the staff, it was a $60 cab ride to Miami Beach. The promised shopping and restaurants around the hotel were not particularly great, and many of them were closed on Sundays. The room, a bi-level suite, was dirty (hair on the stairs, among other things), poorly furnished, and very hot upstairs while cold downstairs. The regular rooms appeared a bit nicer but were still not brilliant. The service was very poor, with unprofessional front desk staff and lousy 'concierges' (who doubled as bellhops). The general manager was helpful enough at first, refunding the room charges, but then reneged on a promise to deliver a complimentary weekend stay at any Omni, instead sending a certificate for his hotel. I am a preferred member of two other hotel programs and will be sure to stick to those hotels in the future instead of Omni Hotels, thanks to my dreadful experience at the Omni Colonnade.
Coral Gables at its best.....
We were surprised to read the other reviews on trip advisor considering our previous experiences at this particular hotel. We have stayed at the Omni over six times in the last two years totalling more than 30 days. We have never experienced anything other than excellent service by all staff especially the reception staff (Jay in particular). The rooms are of a good size and the pool is excellent, we would suggest Valet parking rather that using the garage as the cost difference is minimal and the valet parking is excellent. We had previously stayed in the Ritz Carlton at Key Biscayne which was so disappointing and over priced. We found the Omni by accident and decided to try it out. We would not consider staying anywhere else in Miami due to the quality and location of this hotel. We suggest joinging the Omni Select program as this gives the added bonus of complimentary morning orange juice, coffee & newspaper.
Stayed at the Coral Gables Omni in Nov. 2003.
The carpet was old & dirty. Housekeeping didn't clean up the dead bug that was there when I arrived -- and from its condition was probably there long before my arrival.
There was a used condom wrapper on the floor at the head of the bed
that remained through my entire stay.
I left a day early (even though it was prepaid through Hotwire) and
left a guest [negative] evalutation form.
I never heard a word from them.
Previous visits had been acceptable. The staff is very friendly & the
location can't be beat. I'll stay again but complain at the beginning
instead of the end of my stay.
Wonderful experience at the Omni
We stayed at the Omni Colonnade for ten days during Christmas and New Year. Prior to arriving at the Colannade we had a good feeling about the hotel and the location. However, we were very pleased with our stay at the hotel. The staff were consistently pleasant, helpful, and highly professional. Our room was well maintained, bright and very comfortable. We enjoyed the outdoor pool and hot tub. Coral Gables is a splendid area with a variety of restaurants and interesting stores. We highly recommend the Colonnade and look forward to returning in the near future.Moira and Steve Hudson
Ok, but too pricey for what you get
Omni Collonade is impressive looking, if you get impressed by big atriums, expensive looking stairways and so forth. But when you get to the room, it is pretty ordinary. Nice, fairly new furnishings it appears, and clean, but at these prices you expect more. You certainly expect them to not mess up your booking (I booked two queen beds, got one king.....they said that a group had stayed but we found literally no one anywhere in the hotel, the pool and fitness areas were deserted, where are all these people?). You would like for them to charge less for the self parking in the garage than the valet (well, gee they do but it is only $1 less so that hardly makes a frugal person warm inside for foregoing the valet). Prices for room service will make you seize up. The bottle of Fiji water that they get a ton for is a buck at the Publix five minutes away. Of course this is on the "Miracle Mile", so you expect it to be pricey, but if you look around there are some great places on the beach that will be easier on your wallet.
Enjoyed every minute
After booking my room at the Omni, I looked for reviews on Tripadvisor.com. There was just one unfavorable review which had me concerned. Apparently, there is a new manager operating the hotel since that review was writtine and I can say that I did not experience any of the problems described by the other reviewer. The room was clean and comfortable. The staff was almost invisible but everything was in order when I returned to the room. Great location with shopping and restaurants located nearby. An enjoyable stay.
No attention to quality or detail
We stayed at the Omni Colonnade in Coral Gables in Aug. 2003. Prior to check in we were quite excited to stay at what we thought would be quite an upscale hotel. Where to begin. Upon arrival we drove into the parking garage to discover that they did not grant in and out privileges despite the $15+ per day parking fee. Moreover, the garage elevators did not work and we did not relish the though of carrying luggage down flights of stairs. The valet suggested we park on the street for free until the next morning (this was Sunday). Good call since we saved on one night's valet charge.
Entering the lobby we noticed how ornate it was, lots of marble and old world feel. We were still excited at this point. The front desk staff at check in (and throughout our stay) was very friendly and professional.
The problems began though with Room #1. Opening the door we were welcomed with a scent of air akin to opening a crypt that had been sealed shut for about 720 years. Wow, the stench of mold was sickening.
The air conditioning vent was caked with black mold both in the vent and on the wallpaper around it. The controls were very confusing and at most we could only coax a paltry amount of cold air from it. Not good in hot and humid South Florida. The toilet was backed up and would not flush well. After thinking about it for a few minutes and realizing the hazard that airborne mold can pose health risks (and thinking, my god, this is an Omni?) I trotted back down to the front desk. Again, the young man at the front desk was very accomodating and offered to move us to a "terrace room" that had double french doors and, surprise, a small terrace. How marvelous we thought, now we're going to get on the right track! Room #2. We opened the door to room two and excitement crept back for a moment. Oh no. The bathroom floor was covered with an assortment of black hairs: in the tub, on the floor, counter. The ice bucket had old water, and yes, more hair, in it. Gross. Out on the terrace we were greeted by at least three dozen cigarette butts and old, wet and rotting cigarette packages. Only one of the french doors opened (stuck in place). The carpet was stained and beginning to bubble up due to age. Furniture looked worn. One of the pillows had what appeared to be an old blood stain on it. Poor old toilet didn't want to flush here either. The coffee maker was coated with dust. And to top it off, our friend the black mold was all around the A/C vent. Little cold air out of this one either.
"This room is disgusting," I had to be honest with the front desk when I called them. The asst. manager moved us up to the Executive Suite but asked us first to wait until she could have housekeeping review the room. Room #3. Finally we opened the door and were welcomed into a clean and odor-free room. The suite was very large and comfortable. The bed was turned down and fresh ice was already in the bucket. Could everything be fine at last? Well, almost. The toilet chain broke and after fixing it myself, the thing just wouldn't flush well either. The TV remove didn't work well and the reception was poor. But this room was otherwise very pleasant. The next day we returned our "suite" and discovered that housekeeping had visited but failed to clean the coffee maker and replenish with more coffee. The ice bucket, once clean and full of fresh ice, was reduced to a messy wet bag -- not replaced.
I suppose I could encapsulate our experience here by saying it was a "messy wet bag" but that wouldn't be entirely fair. I am critical in my description of the Omni only because of what the chain hold themselves out to be. The staff was friendly was there was precious little detail paid to the quality and maintenance of the rooms. I would not recommend this hotel to anyone until Omni Colonnade management puts themselves into the shoes of a guest and improves the overall experience for the guest.
TripAdvisor Reviews The Westin Colonnade Coral Gables
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