The Westin Las Vegas Hotel, Casino & Spa
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Historical Traveler Reviews The Westin Las Vegas Hotel, Casino & Spa
A BIG thank you
My self and my brother stayed here from the 12 - 17 Jan 2004, The staff were excellent and friendly and the rooms were top class. I would like to say a big thank you to Jesse for his help and understanding of my use of pay phones, Will the bar tender who kept me company most of the night while at the bar, and last but not least Joan the cocktail waitress who was always there with a smile, Joan Jimmy sends his love.
over all I would recommend this hotel to anyone visiting Vegas and I will definatly be back. Thank you for a lovely stay.
Threatens Westin's good name
I have stayed at numerous Westin properties over the years, and have universally found them professionally run. Not the Westin Casuarina.
The hotel facility itself seems up to Westin's standards. The room was tastefully decorated and comfortable -- just as one expects at a Westin. The staff were universally polite and seemed to be trying hard.
They had to, because it is clear that this hotel has some significant management and systems problems. Over the course of a wekk's stay, something went wrong at least once a day. The problems ran the gamut; I'll list them in rough order:
Day 1: No toilet paper; no hot water in sink. Day 2: Coffee pot broken (new coffee maker later brought to room, but not plugged in); room service order botched. Day 3: A roll-away bed mysteriously appears midday, not to be removed until a third call. Bathrobe missing, never to be replaced. Day 4: No wake-up call as scheduled (this is because the phone is broken); no regular coffee for coffee maker. Day 5: Room service order botched not once, not twice, but three times; staff says charge will be removed from bill. Day 6: Package shipped to me signed for and promptly lost; no record of previously arranged late check-out.
Day 7: On checkout, Day 5 room service charge had not been removed; Day 6 lost package located (they had it all along).
Individually, none of these problems would have been notable.
Collectively, they added up to a comedy of errors that reflects poorly on Westin. I'll stay at Starwood properties again, but I'll never again stay at the Westin Casuarina.
Not really "Maxim in disguise"
To compare the Westin to the Venetian is pretty unfair. 650 sq feet vs (maybe) 350, on the strip vs. off. These hotels cater to different customers, as well. A business traveler who might otherwise stay in the Marriott Suites or Residence Inn (which we have stayed in) and who also desires a closer to the Strip location, yet still small and quiet, would probably appreciate this hotel as an option. We stayed November 6th, 2003 (opening day) and although you could certainly tell it was opening day, we couldn't now complain about the hotel at all after how we were taken care of there. After 3 nights at the Westin, we went to the Venetian for two more nights. (As an aside, the Venetian was looking a bit more run down than in Nov 2002 when we last stayed there). The Westin is very close to the strip (5 min walk), it has the Heavenly Beds, the casino and restaurant are fine, and actually we look forward to returning to this hotel on our annual fall trip. We did have problems with the hotel due to the very soft opening, which problems have since been resolved (the restaurant, fitness center, Starbucks are now open, and they were not during our stay) but to the Westin's credit (and my motto that you catch more flies with honey than vinegar), we received certificates for two nights free valid until 12/31/04.
I stayed at the Westin in Las Vegas early this January. I found the staff to be friendly and helpful, although they could not find my twice confirmed reservation (thru the Starwood website), they made up for it by giving us a very nice room on a top floor. The heavenly bath and bed were, well, heavenly after hiking in the mountains during the day, and around town in the evenings. It was great to retreat to a quiet hotel a couple blocks off the center strip. The room was super quiet and comfortable. Although the elevator stopped at every floor, the staff said they were aware of the problem and working on it. The staff of the casino were willing to help those like me who do not gamble often, but enjoy learning new games. I found this hotel to be up to Westin standards, or at least working hard to get there.
Shakedown Cruise still in progress
We chose the Westin in Dec. 2003 based on it's 4-star rating, proximity to the strip (it is an easy walk) and of course the intro $48 rate. I really really really wanted to like the hotel but found (like other reviews) they opened too soon. We heard hammering on floors above; found filthy carpet in the hall at our door; discovered metal shavings in our room; elevators that stopped on every floor, keycards did not work well; only decaf coffee in our amenity kit. Overly critical?
Perhaps, but repeatedly running to the front desk trying to fix things shouldn't have to happen at a Westin.There are pluses: The bed truly is a breakthrough for a hotel chain, as is the bathroom situation. Very tasteful. And the shower is fab.****Don't be scared away by this review. It is a nice hotel...just still on it's maiden voyage.
I'd stay here again!
Just returned from Las Vegas having stayed at the Westin and another new hotel...THEhotel at Mandalay Bay. We (hubby and I) have previously stayed at the Venetian, Bellagio, Bally's, Mirage, Treasure Island, Caesars Palace, Monte Carlo, Flamingo and the #&*% Sahara.
Unlike some of the other posters, we enjoyed our stay at the Westin.
The rooms are small compared to other rooms in Las Vegas but they are well appointed and fine for 2 people.
The bathroom is nice with a large vanity with shelving underneath for your toiletries. The shower features the Westin's signature 'Heavenly' bath with 2 shower heads.
The Westin's signature 'Heavenly' beds are the best we've experienced, IMO, in Las Vegas ... very comfortable. I fell asleep in no time.
The room comes equipped with a minisafe, minibar, coffee maker featuring Starbucks coffee and other free amenities on request such as a minifridge, makeup mirror, fan, humidifier, robes, slippers, and much more.
We were concerned about noise after reading some of the other posts but we thought the rooms were very quiet. We heard no construction going on...maybe it's because we were on a lower floor. We were very pleased.
The casino is small but very personable. I enjoyed playing here. The dealers are very friendly and I thought the slots were looser here ...
or maybe I was just lucky!One of the features of the hotel that I liked was the use of a gym for free! Most of the other hotels charge $20 - $30 dollars a day for the use of their gyms. The equipment was new and nice. I needed this after indulging in the Bellagio buffet!
Again, I enjoyed my stay and would stay here again in a heartbeat. This hotel is a welcome change from the impersonal mega-resorts. The price ($48/night) can't be beat for the quality you receive. I suspect this price will go up once they are fully opened but I would definitely consider staying here.
We went for a night on the town as locals to burn a few starwood points. The Room was clean, but we were missing most of our lightbulbs!
When we called for maintenance to replace them we found that our thermostat was also malfunctioning and could not be adjusted.
Maintenance was efficient and courteous, but could not fix the thermostat. The casino was nothing spectacular, but tastefully designed. (a pleasant change from a gaudy Maxim) All staff were very friendly, and accomodating. You could hear some construction noise, if you are planning on staying here before the hotel is completed (6 more months?) beware, but they seem to stop by around 7pm. We were very surprised to find David Brenner performing there, but heard nothing but poor reviews and avoided the show. Overall, pretty average for what one expects from a Westin property.
A Great Deal
Stayed at the Westin from Friday 12/5 to Sunday 12/7, for the phenomenal rate of $48/night booked on their website. I suspect that this is the highest quality Strip or near-Strip room available for that price on a weekend. All the amenities you'd expect from a Westin, including high-speed Internet, separate tub & shower, etc. No problems with construction noise (apparently they are still getting the top floors ready for guests). Very good service throughout the hotel. The casino games are poor, but with so many good options a short stroll away (Bally's is across the street, Barbary Coast, Paris, Caesars, Flamingo and more within a 5 minute walk) there's no need to gamble here if you don't want to. Would definitely stay here again.
Maxim in disguise
it is simple you pay you stay you have a nightmare. besides it really is just the old maxim [which was horrible] but this is worse please never stay here!!!
Soft opening very disappointing
We stayed at the "new" Westin on November 11th during their soft opening, and they should have never opened. It really is the old Maxim with a new paint job and a few other new, nicer amenities (like the nice bathrooms, but not as nice as those at the Venetian, for a comparison). The pool and spa were not ready, which we were not told prior to check-in, the entrance way from the parking lot leaked, and construction noise woke us up early. Since only four of the 17 floors were ready, I guess the construction will go on disturbing guests for some time.
The Heavenly Bed was nice, however, but not good enough to make up for the other deficiencies. I stayed at the Westin because I am a member of Starwood, but really felt that for the dollar, I could have done a lot better at most any other hotel on the strip. (Also, if you eat at the Silver Peak Grille, the Breakfast Buffet is decent; It even offers smoked salmon for the $12 price. However, don't bother ordering the "Prime New York Steak," which might have been a leftover from when the old Maxim's closed more than two years ago. Overcooked and tough as leather.
Their rack rate is about $159, but it should be heavily discounted. I had a room once at the LV Hilton for $39 (weekday) that provided a superior stay to the one I had at the Westin Casuarina. Until the hotel is "fully" restored, let the buyer beware. Even then, there are a lot of better options for the price that Westin in seeking.
Finally, usually, when a guest has such an unsatisfactory stay, the front desk will offer some adjustment of the billing. At the Westin, all I got was a "I'm sorry and we hope to see you again." As the old saying goes, "fool me once, shame on you, fool me twice, shame on me." My mama didn't raise me to be a fool.
TripAdvisor Reviews The Westin Las Vegas Hotel, Casino & Spa
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