The Westin Bonaventure Hotel & Suites
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Historical Traveler Reviews The Westin Bonaventure Hotel & Suites Los Angeles
I stayed here for one night on 19 August 2003. It is a fantastic property with a wonderful lobby filled with flowers, fountains, and a wonderful design. Yes, the rooms are small. Everyone was extremely polite and helped in every way possible. The concierge extended my checkout time to late in the day because of an 8 PM flight back to Las Vegas. I'm glad I was booked before I read some of the poor reviews here, or I possibly would have stayed elsewhere and that would have been a shame! I am looking forward to going back and this time bringing my wife so she can enjoy first hand and not through photos!
Don't stay here
I am a business travel and always stay at Starwood hotels. I needed to stay in downtown LA so booked a room at this Westin even though I don't like the confusing/dark lobby and the old rooms. I checked in late and wanted to take a shower - no hot water. I called the front desk and she said that she would send someone up within 10 minutes. After 20 minutes, I called her back to see what was going on. She said she'd check and call me right back - didn't hear from her or anyone for the rest of the night. cold shower. In the morning, I called at 8am to get my car from the valet (mandatory valet parking here), I arrived downstairs at 8:15am hoping my car would be there. My car came at 8:35am. Anyway, I was not too happy. I came back to work a few days later and my coworker told me he found a cockroach in his hotel room there!
After the negative reviews and not having been there for many years, I was hesitant... but the outstanding service won me over during my trip.
All of the employees were curtious and helpful. I'd recommend upgrading to a suite. The beds are luxurious and the views are great above the 30th floor as suggested.
The shops are a bit quiet these days, but that's expected... the hotel definitely has what it needs to keep you comfortable.
I'd definitely go back.
Best Los Angeles Hotel
When staying at the Bonaventure I recommend getting a room above the 30th floor as the city views are fantastic. Great views from the outdoor elevators too. The room service is first class as are the people there. The downside is that the location is 3 blocks from the nearest subway station but I enjoyed the walk to and from.
Not very special
I stayed four nights at this hotel. I booked through Hotwire and the front desk clerk made a point of reminding me that I got a discount rate. When I went to the room he had assigned me it was old, smelled musty and needed serious renovation. I went back to the front desk, slipped the clerk a $20 and he upgraded me to a suite for my entire stay. I highly recommend doing this.
The suite was nice, if not luxurious. The furniture seemed a little cheap, but the Heavenly bed and shower were excellent.
The hotel/mall area is fairly depressing, with outdated fountains and fake topiaries, a few sad, empty shops and restaurants, and a ridiculously outdated and underfunded "gym" that consisted of 6 weight machines and two or three old treadmills.
For the money ($66 a night), the suite was worth it. If you can afford $100 a night, book the 4 and a half star hotel through hotwire, which will most likely be the Checkers, an older, more elegant, more luxurious hotel just a few blocks away. If you do choose the Bonaventure, don't be afraid to grease a few palms and ask for a suite.
This place truley is not worth it!!!!
My wife and I arrived at 1 am in th morning. The front desk staff was rude... the room they put me in was not big enough for 2 people...nothing like in the pictures they post. come on ORANGE wallpaper in the rooms...HELP!!! I had to fight with the manager there at 2 AM in the morning to get a heavenly bed but no heavenly shower or refrigerator as I asked for. The shops they say they have are no longer there. PARKING IS $22 a day.(OUCH) ok i know alot of people say dont stay here or judge for yourself...but please take it from me I was just there and its not worth a penny. If I hadn't booked it through hotwire and already paid for it I would have left. Any questions email me at email@example.com
Excellent choice for a Conference
A wonderful experience for a five day Federal govt conference. Friendly and professional staff. Wonderful food for the conference break out sessions, breakfasts, and reception. Hotel apparently has an outstanding pastry chef! Plenty of staff for the functions, and plenty of food, not like some "frugal" conference plans that serve 400 portions for an estimated 500 attendees. Wonderful view of the Financial District from the room. The food for sale by the vendors leave something to be desired, however, there are many choices in other hotels or the office complexes nearby. If the hotel gym is too small, a large YMCA is only one block away.
Stay at one of LA's brightest jewels!
Took my girlfriend here for two nights and we both loved it. To my suprise it was a very reasonably priced hotel. The views were great, espcially at night, the service was always fast and friendly. The bed was one of the most comfortable i've ever slept in with high quality comfortable sheets and the rooms include Starbucks coffee, weekday newspapers, and various other goodies. Theres plenty to do in the hotel itself, the lobby consists of 4 or 5 floors of various shops, a bar and food courts where you can actually get a reasonable price on some food and some nice waterworks. The 35th floor is a high class high priced restaurant and right below on the 34th is a revolving lounge. The glass elevators provide for great views as well.A few complaints...the revolving lounge's drinks are expensive and bland, but most people go for the view and a nice atmosphere. I'd still recommend it. Parking is $22 overnight and the one way streets of LA are hard to navigate. All in all this was by far the nicest places I have ever stayed, highly recommend. Also a great romantic getaway.
Stayed here for part of my honeymoon, and had a great stay. the views from the towers are great, and there are plenty of stores right in the hotel, even room service was fast at 1:30 in the morning. The service was superb and the location is great too, right next to the highway.
You know, you can't always go by what other people say about something; you have to draw your own conclusion. As for the person that wrote "Avoid Like The Plague", I don't know where on earth you stayed but it could not have been the Westin Bonaventure Hotel in downtown Los Angeles (???). My room, the view, California sunshine coming through the crisp white floor-to-ceiling sheers, the crisp white linens on the "heavenly bed", the clean and fresh bath facility (Oh, and I didn't have a Suite either) were NOTHING AT ALL like the "Avoid Like The Plague" person wrote. From check in 'til the time I left, the entire staff (from reservationists, room service and the nice bartenders in the lounge area) were all nice :-) and this was my first time ever in California. I especially want to thank Ruth in Reservations at the Westin Bonaventure because this young lady was very nice and professional.
I will definitely be back and thanks for the warm hospitality.
TripAdvisor Reviews The Westin Bonaventure Hotel & Suites Los Angeles
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