The Westin Memphis Beale Street
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Historical Traveler Reviews The Westin Memphis Beale Street
Modern Luxury in Memphis
I arrived in Memphis with reservations at the Hampton Inn and Suites (I would have normally stayed at the Peabody, but based on Trip Advisor comments and ratings I chose the Hampton). I checked into the Hampton Inn and Suites and realized it wasn't the hotel for me. The Hampton Inn and Suites is a nice, clean hotel but there's no bell man (you have to handle your own luggage), no hotel restaurant, and the rooms are rather small and homey.
I noticed the Westin on my way to the Hampton. I was not aware that there was a Westin in Memphis! So in less than 1 hour I checked out of the Hampton Inn and Suites and checked into the Westin; and never looked back.
If you are the traveler who would ordinarily stay at the Peabody, you should stay at the Westin instead.
The Westin is brand new. Less than 4 months old. I had two rooms at the hotel. Each room had a large 38" flat-panel LG 1080i Hi-Definition television (among the channels: HBO HD, all the ESPNs, Discovery HD, Universal HD, and the HDs for ABC, NBC, CBS, etc. etc.), a desk with plenty of accessible outlets for the laptop, and use of Westin's WiFi network (upon turning your laptop on, your laptop automatically detects it). The bathrooms are large with a glass shower (consisting of 2 shower heads) and a separate bathtub on the other side of the bathroom. The bathrooms have plenty of counter space. The rooms are large enough, clean and I think represent the best the Westin has to offer. The Heavenly Bed is truly heavenly.
The hotel restaurant is awesome; large portions and good service. The Westin is located near everything. It is literally right across the street from FedEx Forum and the Memphis Grizzlies offices, a half-block from Beale Street, and about 2 blocks from the AutoZone (baseball) Park.
Having walked through the Peabody, I can say that the Peabody is the Peabody; an older hotel with luxury renovations. The Westin, however, is clearly the new standard of modern luxury in Memphis.
I am surprised to see any negative reviews on this hotel; during my stay there were no blue armbands (you simply used your room key in the elevator to access your room floor).
"Not terribly impressed; OK but not great."
We went to Memphis just for a weekend getaway as my husband had never been. I picked the Westin when we were forced to change our travel dates and my first choice was booked. I talked to the folks at Hotels.com to find out why the Westin wasn't rated. Upon learning it was brand new, I figured, "It's a Westin. What could go wrong?" Especially at $200 per night.
1. Location Plus: If you want to be very close Beale St., knock yourself out. It's across the street from the Gibson Guitar factory, Sun studios and the FedEx forum and one block from Beale, short walk to the trolley on Main.
2. Location Minus. NOISE! We were on the ninth floor and it was so quite --- until we got back from dinner, looked out the window and saw a band setting up for a party on the roof of Sun Studios. HUGE speakers were perhaps 150 yards from our window. I called the front desk and were told that it would not only be audible, but would go on until perhaps 2am. They moved us to the fifth floor (after we waited an hour for a bellman and finally called again.) Now we could see the FedEx Forum, which was OK, but from 2 blocks away we could hear every word of every song some DJ was playing. The bellman honestly admitted that a room away from the noise didn't exist. He suggested that they had earplugs available. By that time, we were done in so we decided to adapt. If I were managing the Westin Beale Street I would IMMEDIATELY go out and get sound machines to offer guests with noise issues. At least that might help.
Next day, on the trolley, we realized we would have been better off to go up Main towards the convention center and pick the Marriott or something away from Beale. It's just a trolley ride away. (for a $3.50 ticket, you can get on and off all day.)
3. Staff PLUS: Very friendly. Eager to please. The concierge (Joan) was very helpful as I had no tour book. We especially liked her restaurant suggestions (dinner at Felicia Suzanne's - pricey but absolutely outstanding in every way!) But every time we called, asked a question or encountered a staff member, everyone smiled, greeted us pleasantly if only to say hello, and to accommodate us. No Minuses.
4. Room Plus:
-- Small but well appointed. No plastic, real glasses and ice bucket, etc. Nice TV. Comfortable chair with ottoman, (but, as usual, only one!) Nice big closet, plenty of hangars. Safe. Good coffee in room. Noticed accommodation for computer hookups for internet access, although we didn't use.
-- Clean as a whistle and absolutely smoke free (hotel has only been open since April, but both rooms were spotless!) King beds were quite comfortable. They allow you to tell housekeeping if you wish to reuse towels to save water, but the notice for this is on a table in the room, rather than in the bathroom - odd. I didn't see it until we were packing up for home.
-- Thermostat was nice and responsive. The fan was pretty quiet, but helped a little bit with the noise.
--Pillows were smashing - not too hard; not too skimpy! Actual king-sized pillows on a king-sized bed. Very nice touch. Regular size were also there. They had the very complicated bedding that is all the style now, but we were quite comfy and the second night, absent the noise, slept well.
--The bathroom has both a shower stall and a tub and is otherwise well appointed. Towels large, fluffy and plentiful. Love the smell of the toiletries provided. Great hair drier.
-- The clock numbers didn't light. Small thing, but in a strange room in the middle of the night, being able to see the clock is a good thing.
5. Room Minus: A few.
-- Noise. The room doors close with a quite loud noise and there is no way to mitigate it.
-- We returned from sightseeing at 3pm to find our room was not made up. This was disappointing. When I called I was advised they "had been busy." This sort of excuse always makes me annoyed. I want to retort that "I should hope so! Why aren't you prepared to handle 'busy'?" I didn't say that. They sent a maid.
--In the first room we were in, the water temp indicator on the shower was backwords. Cold was hot; hot was cold. And the double shower heads were pointed in two different directions but so high up, we couldn't reach to adjust either direction or water pressure. This was NOT a problem in the second room.
6. Restaurant: we only used for breakfast. It was cold - the room; not the food. Service was good first morning; only OK second. Menu is strange. It is apparently assumed that everyone eating is going to immediately go out and fell trees or lay brick or something. Complete breakfasts were all 3-egg this and 3-egg that. We ordered ala carte and were shocked by overpriced HUGE portions intended for one! The potatoes could have fed 4 people. The sausage could easily have fed two. Too, too much. They would do well to tone it down. One-person sized portions as more reasonable prices. The next morning we knew better how to order, but it was disappointing to not be able to just get human-sized portions of what we wanted, instead of having to make do -- at high prices.
7. Misc: Parking is EXPENsive! $15 to self park. $21 to let the valet do it. And you'll pay for a full day on the day you leave. But is was prompt and the young valets really hustled - with a smile!
We had a good if not great experience at the Westin.
Worth Every Dollar Spent
My family had a great experience at the Westin Memphis Beale Street. The staff was very professional. My kids enjoyed the flat screen televisions and I enjoyed the Starbuck's coffee maker in my room.
The Daily Grill was fantastic - the food was good, fresh, and the porportions were huge. I know others that have stayed at the Westin and their experiences were good as well.
It's unfortunate that positive reviews are the ones that are often left untold.
I am staying at the Westin in two weeks and it is my hotel of choice.
Ist jede Mark wert
Unsere Familie hatte einen tollen Aufenthalt im The Westin Memphis Beale Street. Die Angestellten waren professionell. Den Kindern hat der Flachbildschirm auf dem Zimmer gefallen, mir hat gefallen, dass es eine Starbucks Kaffeemaschine auf dem Zimmer gab.
Der Daily Grill war fantastisch, das Essen war gut, frisch und die Portionen waren riesig. Ich weiß von anderen Reisenden, die auch hier waren und eine sehr gute Erfahrung hatten. Schade, dass diejenigen mit positiven Erfahrungen nicht mehr Bewertungen schreiben.
Ich komme in zwei Wochen wieder ins Westin, ist mein Lieblingshotel.
Not worth it!
This hotel only opened up about a month ago and it still has lots of problems to work out! First off, I called for a wake-up call on two mornings and it never came. I was very grateful that I had set the alarm on my cell phone as a back-up. Second, the rate that I booked the hotel at was not honored. Third, there is a rooftop patio across the street. When I say that it was LOUD, that may be an understatement. I am a person who usually doesn't complain to a hotel, but the noise coming from across the street was so bad that I couldn't sleep. When I called to ask how long this would be going on, they said until about 3 or 4am and that there was nothing they could do about it. This was on a Sunday night! Lastly, my toilet was running for a full 24 hours. I thought the maid would hear it and send someone to fix it, but that was not the case. Overall, the hotel is nice enough, but definitely not worth the money that it costs to stay there. I would take your money elsewhere until they work out the kinks!
Stil und Eleganz
Dieses niegelnagelneue Hotel war sagenhaft. Der Service war ausgezeichnet, das Zimmer war nicht klein und war im Stil eines W Hotels gehalten. War hier mit einem 10jährigen Kind und zur der Zeit als wir hier waren, war es in Memphis voll. Wir haben das Peabody gesehen und die Enten sind klasse. Ich muss dem vorherigen Reisenden widersprechen und ich bin pingelig. Es war super. Und wir zahlten nur 200 Dollar pro Nacht, was für ein Schnäppchen.
Style and class
the brand new hotel was amazing.the service was excellent the room was not small had the style of a w hotel. my ten year old and i were there during avery busy time, memphis in may.wehad no writ bands .we have stayed at the peabody and think the ducks have the best accomodations. sorry to the previous traveler ,but i,m a picky l.a. b??????? and it was great.oh only paid 200. per night .what a deal
Elegante e di classe
Un hotel nuovissimo davvero incredibile. Il servizio era eccellente, la camera non era piccola ed era in tipico stile Westin. Con mio figlio di dieci anni siamo stati qua a maggio che è un periodo molto affollato a Memphis. Non avevamo nessun segno di riconoscimento legato al polso. Siamo stati al Peabody e penso che le anatre avessero le sistemazioni migliori. Mi spiace per l'autore della recensione precedente, ma sono un tipo esigente di L.A. È stato fantastico. Ho pagato soltanto 200 dollari a notte, un vero affare.
Not Worth the money!
Please spend you money in another downtown hotel. I have only stayed in downtown Memphis a few times, but the Westin was the worst. Due to a booking problem with the Peabody, I was forced to find another hotel for the Beale Street Music Festival. The Westin had just opened for business and had rooms available.
I understand they had only been open for a month so I will not dwell on the start-up type issues.
1) Room cost was $420 per night for(2) queen beds.
2) The room was smaller that any <$100 per night romm I have ever stayed in.
3) The Valet damaged my brothers truck (~$3000 Damage) and did not report it. Only found out when loading truck upon checkout.
4) Made guests wear arm bands for identification. Had to keep the same arm band for 3days! Hard to look classy and go out to a nice dinner with a bright blue arma band on.
5) Maid service only made the beds daily. Did not empty trash.
6) Room was rushed to completion. Construction flaws were everywhere. Grout no cleaned from tiles. Drywall mud on shower. Paint dripped on walls.
There are several other minor issues that caused my stay at the Memphis Westin to be unsatifactory. I could have overlooked many of these issues if I would have not been paying over $400 per night. Hopefully they will have many of these issues fixed in time, but they will never be able to fix the tiny room sizes.
TripAdvisor Reviews The Westin Memphis Beale Street
Travel Blogs from Memphis
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