Hotel Lighter Quay Auckland

Address: 21 Viaduct Harbour Avenue, Lighter Quay, Auckland, North Island, 1010, New Zealand | Hotel
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This hotel, located on 21 Viaduct Harbour Avenue, Lighter Quay, Auckland, is near Sky Tower, Auckland Maritime Museum, AJ Hackett Bungy, and Karangahape Road (K Road).
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Historical Traveler Reviews Hotel Lighter Quay Auckland

Genau, was man von einem Westin erwarten würde!


Fantastisches Hotel, wie es die Westins immer sind. Das Personal war freundlich und hilfsbereit. In jeder Hinsicht professionell. Schöne Atmosphäre. Kann es nur wärmstens empfehlen ....

Great Westin foundations..but with opening jitters!


I am writing this review out at the airport as I prepare to head back to Sydney from my one week stay in Auckland at the newly opened Westin Lighter Quay. Overall this hotel definitely lives up to the strong Westin brand, with luxurious fittings, funky restaurants and bars, with a very unique position right over (and quite literally on) Auckland Harbour. That being said they are still definitely going through some early stage jitters and that showed throughout the week. Let me go through the 'goods' and the 'bads' for you:


- Great location right down on a quiet quay on Auckland Harbour. Very well located for tourists as well as business visitors. Although they promote themselves as being on the water, only one side of the rectangular shaped hotel actually has water views (take note when booking!)

- Brand new = brand new amenities/facilities and all the other bells and whistles that come along with a brand new property. Very cool center atrium with a rock pool and waterfall with lots of glass, dark marble and accent lighting. Almost bordering on 'W' feel.

- Very friendly and helpful staff. Despite what I might say below, the staff are great and very courteous and always made themselves available!

- Great Starwood Member floor(s). I stayed in Room 611 which is the top floor, on the back corner (water side)..great all round although a little noisy if partygoers spill out of the bar below.

- Spa: Very nice..small and simple but friendly staff and very nice ambiance. Good value for money too!


- Despite a super luxurious and modern bathroom complete with deep soaker tub and rainshower shower..there was no amenities/soap tray or holder in the shower! Basically you had to put all your things on the floor, which included scraping off your soap every morning after it had dried to the shower floor overnight..huge oversight?

- A/C controls for such a modern hotel look like they were thrown in at the last minute. Basic dial fan controls with no actual temperature indications whatsoever. I had to rely on my little travel clock, which had temperature readout to figure out if the a/c unit even worked!

- Inconsistent Housekeeping. I stayed for 6 nights, and only received an actual 'turn down service' on the first night. Not a big deal but it meant I didn't receive complimentary water nor a breakfast card for my door.

- As per above, the Service Express/Room Service folks were quite forgetful. Out of the 6-7 times I had food delivered, I'd say 70% of the time something was missing. From minor things such as a spoon, all the way up to part of my meal (and everything in between.) Again, more frustrating then annoying but something that stood out all the same.

As mentioned originally I am confident that a lot of the service 'cons' above are simply the result of growing pains and no doubt will be ironed out over the coming months. The hardware issues such as the shower and a/c scenarios are more annoying though. That reminded me that the great looking Plasma TV had an annoying flicker that despite staff being notified failed to get fixed during my entire stay. Nothing like watching a movie while the background strobes constantly!

All things considered I expect to find myself in Auckland on business more and more in the future, and despite the few issues above, I will more likely then not stay at the Westin. This despite the impressive Hilton (actually ON the water) being across the street from my office. I guess something impressed me! :)

Ausgefallen, aber schön


Das Westin Auckland Leighter Quay ist ein brandneues Hotel in Aucklands Viaduct Stadtviertel, wo Hi-Tech-Firmen wie Sun, Microsoft, Vodafone und viele andere ihre Niederlassungen haben. Es ist etwa 10 Gehminuten von Aucklands Stadtzentrum entfernt und 5 Minuten von den Restaurants am Hafen. Das Hotel hat alle erstklassigen Qualitäten, die man von einem Westin erwarten würde - ein bequemes Bett, herausragendes Personal und eine schöne Umgebung.

Da es neu gebaut wurde, ist der Stil modern und das Dekor wird von Brauntönen dominiert. Wenn etwas mit dem Hotel nicht stimmt, dann ist es, dass dem Stil scheinbar mehr Bedeutung zugemessen wurde als der Substanz, und dem Hotel fehlt die klassische Eleganz des Westins in Melbourne. Zum Beispiel die Badezimmer sind sehr trendig, aber in der Duschkabine gibt es keine Ablage, der Duschkopf neigt sich unter dem Wasserdruck nach unten und am Waschbecken hat man nicht genügend Platz, um Zahnbürsten oder andern Krimskrams abzulegen.

Dieses Problem scheint sich im ganzen Hotel fortzusetzen - selbst bis zum Restaurant unten, dessen Dekor und Speisekarte aufgesetzt wirken. Aber abgesehen davon, dass dieses Hotel ein paar Macken hat, ist das Westin Auckland ein sehr schönes Hotel. Äußerst empfehlenswert.

Eccentric but nice


The Westin Auckland Lighter Quay is a brand new hotel in Auckland's Viaduct area where hi-tech companies like Sun, Microsoft, Vodafone and many others have their offices. It's about a 10 minute walk from Auckland's town centre and 5 minutes from the city's waterfront restaurant enclave.

The hotel has all the high quality features you expect from a Westin - comfortable bed, outstanding staff and beautiful surroundings. As it's newly built, contemporary styling and brown-on-brown décor prevail.

If there is anything wrong with this hotel it's that style seems to have been chosen over substance and the property lacks the classical elegance of, say, the Westin in Melbourne. For example the bathrooms are very trendy but the shower stalls have no shelf space, the shower heads drift upward under the water pressure and the vanity units lack enough room to lay out your toothbrushes and other knick-knacks. This certain sense of awkwardness seems to echo throughout the hotel - even down to the restaurant whose décor and menu are somewhat forced.

But apart from the hotel having a few eccentricities, the Westin Auckland is a very nice place to spend some time. Highy recommended.

Un nuovo inizio ad Auckland con politica non fumatori


Ho trascorso due notti in questo nuovo Westin ad Auckland. Ho potuto fare il check-in molto presto, alle 6 di mattina, e mi hanno anche messo in una camera deluxe. Era tutto all'altezza degli alti standard del gruppo Westin: doccia a pioggia, televisore al plasma, vasca, vista del porto. I quadri dell'albergo sono belli e abbastanza originali, con opere di Maori qua e là. Il lounge executive era bello, i drink erano serviti da un personale molto competente. La colazione continentale non aveva proposte calde. L'albergo non è proprio finito e c'è stata un'evacuazione alle 2.30 del mattino - a quanto pare qualcuno ha fatto saltare l'allarme fumando una sigaretta. Il personale ha offerto coperte e accappatoi a tutti gli ospiti infreddoliti (c'erano 6°) in attesa che i vigili del fuoco ci lasciassero rientrare. Per fortuna, l'albergo ha solo sei piani quindi andare giù per le scale non è stato un problema. La seconda notte ci hanno spostato in una junior suite, un po' più grande ma senza vista dell'oceano. Un albergo piuttosto singolare, ma l'Hilton lì vicino sarebbe la mia scelta (se fosse leggermente migliorato) perché è più vicino ai negozi e alla vita notturna.

Proprio quel che uno si aspetta da un Westin


Albergo fantastico come tutti i Westin. Il personale era gentile e disponibile. Efficiente in ogni modo. Atmosfera bellissima. Altamente raccomandato.

Auckland's best weekend


I just spent the weekend at the Westin in Auckland it delivered on all counts. The room was comfortable and well appointed .. only thing missing was a directory of hotel services in the room .. the bathroom lives up to the "heavenly" promise. Service was excellent throughout the hotel .. The executive lounge was a bit small but service and food served were excellent. The most impressive aspect for me was the fact that the buzz of the bar and restaurant made us want to stay in the hotel rather than venture out into the unknown. I absolutely loved restaurant - it looks stunning at night (too hard to explain the decor!) and the food and service are the perfect balance of relaxed yet 5 star ..

Just what you'd expect from a Westin!


Fantastic hotel, as Westins always are. The staff were friendly and helpful. Efficient in every way. Beautiful ambience. Would highly recommend...

Justo lo que se espera de un Westin


Un hotel fantástico, como todos los Westin. El personal era amable y atento. Eficiente en todos los sentidos. Un ambiente precioso. Lo recomendaría encarecidamente...

Fresh start to Auckland with non smoking policy


I had two nights at this new Westin property in Auckland. I received a very early check in of 6am and was immediately ugraded from a superioe to a deluxe room. Typical high standard Westin amenitiesm rain shower, plasma TV, deep bath, view of harbour. The hotel artwork are nice, and quite unique featuring local Maori works of art here and there. The executive lounge was nice, canapes and drinks served by very attentive staff. Breakfast in morning contential with no hot offering.

The hotel is not quite finshed yet and there was a fire evcuation at 2.30am Snday mn, apparantley someone was smoking and set off the alarm!!! The staff handed out blankles and robes to the cold guests (6c) while they waited for the fire brigdade to allow us back in. Fortunately, the hotel is only 6 stories so walk down and up stairs not too bad. Second night asked and was upgraded to a junior suite, which was bigger, but was liken to a goldfish bowl, no ocean view outlook here. Quite a unique hotel, but the nearby Hilton (if slightly upgraded) would be my preferred option as closer to shops and entertainment etc.

TripAdvisor Reviews Hotel Lighter Quay Auckland

4.50 of 5 stars Outstanding

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Traveler Photos Hotel Lighter Quay Auckland

Our Hotel
Auckland, New Zealand
Me in hotel room
Auckland, New Zealand