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TravelPod Member ReviewsWestin Annapolis
Placed at the top of the town it was ideal.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Westin Annapolis
Westin Superb Service
Got this $274 nightly hotel for $79 on Hotwire. The service was exemplary, with staff actually jogging over to open doors ahead of you and inquire if they could be of assistance. The beds were superbly comfortable. The hotel itself fits well into upscale Annapolis, and is a comfortable (15 minute) walk to the water.
Lobby service was awful - not the westin standard
I live in the local area and I had some friends stay there for Labor Day weekend. At the end of the day we went back to the Westin to enjoy the nice bar in the lobby. Such a shame because the bartender was awful. I sent a glass of wine back the first time, he then wouldn't open a new bottle and pushed me to something else that was also terrible. I cannot believe that a hotel of this caliber would hire a bartender who would keep old half bottles of wine and then push them to his customers. Not to mention he insulted me in saying that I had been drinking all day and didn't know what good wine should taste like. I laughed off his comment however, it was extremely rude. I didn't drink the second wine and I regret that it was paid for by my friends. The bartender also refused to serve my friend a cup of coffee and she had to go through the restaurant next door to get it. The restaurant was more than happy to help us out and their service was more than adequate. I wish I would have asked this bartender his name because he needs a serious lesson in hospitality. This hotel also had such a sad depressing feel for a holiday weekend. They had lifetime movie network on TV and would not change it to something, anything more upbeat. This new hotel could be a fantastic community asset however they need to train their staff properly on customer service. The Annapolis Westin hotel is a far cry from the Westin standards and is just taking advantage of being one of the few large hotels in the local area.
Could be better
Lobby - beautiful, but a lack of sitting space
Valet - green, but nice - very convenient shuttle service that takes you into downtown, and picks you up.
Front Desk - staff ranges from a very polite and helpful (the tall, thin young man) to rude and lacking knowledge. Check in was relatively easy, though
Concierge desk - I never once saw it staffed
Rooms - coffeemaker had been used and not cleaned. Otherwise was beautiful.
Area - still being developed, with a Morton's steakhouse coming in the lobby.
Overall, I think it is an average property that will become above average over the next 2 months if the management pays attention to the details.
Send Help Quick!
I feel the same as the last reviewer. The staff needs training.
Valet parking damaged my car. The mini-fridge smelled like there was a dead mouse in it. I kept getting wake-up calls when not requested - and they were very early.
A report was written up immediately for the car,thanks to Dan.
They did have the nerve to charge me for the parking but I did tell them to remove those charges.
As for the smell, someone sprayed and that did not help. After explaining my problem to several people and waiting several hours I finally sent the big guns down to the desk - my husband.
Thank goodness for James, a bellman. He was the ONLY ONE who seemed to know who, what, where and when. He moved us to another room and he was the only one to apologize for everything.
It is a nice new hotel but I think the rooms are quite small.
Maybe, just maybe, I would try it again in a few years.
Stayed at the Westin for one night and was extremely satisfied with the stay. The hotel is brand new (still construction on the ground floor) and everything is in immaculate condition. I disagree with the other posters that called the staff inept - While they are definitely still learning their way, we found everyone very willing to help and if they didn't know the answer, they found someone else that did. The rooms are beautifully furnished with the heavenly bed and a LCD flat screen - I again disagree with the other post which said they had to pay to watch an O's game - The TV came with MASN (the channel which broadcasts the O's) as well as many other channels (a few of which were even in HD).
We were able to walk to the restaurants in "downtown" Annapolis as the hotel is only a 15 minute walk from the center of town.
I would definitely stay at the Westin again if my travels take me to Annapolis.
PS: They are in the process of building a Morton's steakhouse in the lobby - You can't go wrong with that!
Westin -has potential
I love Tripadvisor and am never one to write letters, but it's our turn to return the favor.
Lobby is disorienting -check-in desks tucked behind large chunks of walls. We literally had to walk up and down the hallways to figure out which desk to go to to check-in. Surprised that the lobby wasn't more appealing -layout left alot to be desired.
The rooms are very nice -very typical Westin rooms. Only complaint with the rooms were the towels were not yet washed -still had the factory smell and were not absorbant. Love the idea of never-been-used towels, but they must be washed before the first use.
The area around the hotel is not developed yet so be prepared to eat at the hotel (breakfast was $60 for 4 -although pricey the food was pretty good) or drive to a restaurant. Starbucks around the corner is still under construction (we were very disappointed by this especially since the hotel restaurant waitress served a to go cup of coffee in a Starbucks cup that I really think was the hotels own budget coffee. The restaurant coffee really lacked.
I agree with the other review about being nickle and dimed. We were disappointed to get the complex parking fee schedule -I would have been much more satisfied with the $10 day fee if they let you come and go as you please. Everytime you leave you incur additional expense. The Westin's website is not specific on the parking rates (the front desk wasn't sure either).
If the swimming pool is important to you, verify the times it is open. It was only open from 6am to 9am and then again for a brief period at night. This was useless for us and a big disappointment -the pool was one of the reasons we were willing to pay the higher price for the rooms here. They may as well not have a pool.
I thought the check-in staff were very friendly. This hotel needs a few more months or more to figure things out. All in all I think it has potential, but I would recommend staying a little closer to town for now.
Wonder why the Westin hasn't posted photos of the rooms, etc. It was a leap of faith for us to make reservations based on a cartoon picture on the website.
Hotel is beautiful. Service is terrible
I realize this hotel is brand new, so I expected some "kinks" needing to be worked out. The room was luxurious, clean... great! I was in the area for a well-attended (>5,500 runners) 10 mile race (a top 10 rated by Runners World mag) so I expected the hotel to be aware of it. They were the closest to the event - 0.6 miles. I called the week prior to verify we'd be able to get shuttle service to-from the event (they said yes).
When we arrived, we were brushed off by the valet because a wedding was being hosted in the hotel this particular weekend. He attended to other presumably wedding vehicles first. Eventually we found someone to take our car and we asked the valet about the shuttle, just to sure up our plans. We were told that no, we would not be taken to the stadium. They came up with many excuses... first come first serve (but we were first!), they have a wedding at the hotel, we only travel to the waterfront, etc... So, as a result we needed to retrieve my car from valet 3 different times for a 1-night stay. Is that efficient? Actually, the last time I dropped it off for valet, they forgot to park it and it was sitting there with keys on the dash for an hour. Did I mention the guest handbook says the shuttle transports guests anywhere in a 3-mile radius???
The valets were terrible, but also 99% (the concierge was friendly) of the other hotel employees we spoke with reacted as though every question or request was a huge inconvenience for them. I'm even talking about just checking in or checking out or getting a drink at the bar. It wasn't just us; we witnessed it occurring toward other guests. I'm not at all surprised there are other service-oriented complaints on this website. Hopefully someone in management will see these reviews and make some changes. Otherwise it was a beautiful hotel.
Nice hotel, but service lacking
We booked this hotel on hotwire and were pleasantly surprised to see that we would be staying in a brand new hotel. The hotel itself was lovely. The indoor pool was small but the gym was good. What let the hotel down was it's staff. Most of them were absolutely useless. On our first day our room wasn't serviced and we had to complain twice. It took nearly two hours to be sorted, until 7:40pm! Whenever we made a request, we always had to ask at least twice, and usually didn't get what we wanted as the housekeeping staff didn't speak English (or at least the ones we dealt with didn't). The only person who seemed to be knowledgable and helpful was a guest service/door person .
Nickles and Dimed
The hotel is beautiful. Apparently they raised their rates to take advantage of patrons for the Plebe weekend on August 10th and 11th. It was the last hotel with available reservations and I had to go to offer encouragement to my son at the Naval Academy, so I submitted to the doubled rates. I paid $278.00 per night for the room including tax and fees for a very nice room.
However, the refridgerator and console desk were not plugged in, and I hurt my arm squeezing it behind the heavy desk to plug them in. The refridgerator light worked, but the cooling unit in it did not. I notified the desk at 4:30 PM on Friday the 10th, and they promised someone would come fix it within 5 minutes. I left the hotel on Sunday August 12th, no one had ever come to fix it.
The drapes were getting sucked into the air conditioning intake and I had to hold it away using furniture so that the air conditioner would work.
The parking is set up so that you have to use the valet service for $18.00 per day. To park your own vehicle they charge you $5.00 each time you enter the parking garage, and if you leave and return 4 times per day then it costs more than the valet service.
The internet service costs $10.95 per day, as opposed to most local hotels that offer free internet.
The television cable service is set up to charge you for movies and sports. While I was there, the Red Sox vs Orioles game was on local television in the lobby and local restaurants, but to watch ithe game in my room would have cost $6.99.
There were two bottles of water in the room with a sign on them saying that if the bottle were opened a charge of $4.00 would be added to your credit card.
The pool is closed more often than open, I think the open hours were 9 AM to 1 PM, and 4 PM to 9 PM. The pool is only 3.5 feet deep and not big enough to swim with more than a few others without feeling crowded. The hot tub looked appealing, but was crowded with parents and kids.
The gym is very nice, but there is a sign posted advising you that users are limited to 30 minutes in the gym.
Breakfast cost $22.00 for an omelet, home fries, bacon, toast and coffee.
This revue is factual and I did lodge a complaint with the hotel and with hotels.com because I do not believe it's right to nickle and dime patrons when the room is so expensive to begin with. The Westin did reduce the bill somewhat, taking approximately $50.00 off my bill. Hotels.com apologized for the hotel and promised a $50.00 travel voucher which they promised will be mailed to me within 4 weeks.
Very nice hotel, but........
My husband & I traveled to Annapolis for a jazz show at the wonderful Ramshead Tavern on August 11th. It's truly one of the best venues in the DC/MD/VA area. We decided to make it a getaway-from-the-kids night & spent the night at the brand spanking new Westin in the heart of Annapolis. And when I say new, I mean the hotel's only been open 3 weeks. Everything in it smells new. Which can be a good thing or a bad thing depending how sensitive your nose is. Mine is very sensitive, so initially the new carpet, new floor finish, new bedding smells kind of bothered me, but I adjusted.
From the moment we arrived, the level of service was impeccable. From the very eager valet, who we declined ($18 a day for valet parking, $10 to self park), to the wonderful front desk clerk, who was polite, personable & efficient, to the room service server, who was eager, upbeat & accomodating. Westin is obviously trying to take service up a notch and are succeeding very well at this property.
There were a few minor issues. The sheets were hard. This made sleeping a little difficult, even on the "heavenly bed". But as my husband pointed out, the hotel is brand new, so the sheets would be too. Also, the decor is the new sleek, ultra-modern look that hotels are leaning towards now. It's ok, but the colors used made the room seem dark & somewhat small. Also, the hallways got a little noisy towards the evening, but I think a lot of families were in town for Naval Academy activities. You could easily hear people talking in the hallway & doors slamming. Housekeeping was still on our floor around 6:00 pm cleaning rooms, which I thought was rather late. Their talking & going in & out of rooms was somewhat annoying. But they have a job to do, so I lived with it.
The room itself is nice. Flat screen TV, wonderful complementary toiletries, dual shower head, huge robes and Starbucks in-room coffee service.
All-in-all, we had a very nice stay and would probably stay here again, although the spaciousness of the Residence Inn is always tempting. The hotel's proximity to West St.. and the Marine Corp. Stadium, will make it a great choice for anyone traveling to Annapolis. Go soon while it's still new !!!!!!
TripAdvisor Reviews Westin Annapolis
Travel Blogs from Annapolis
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