The Westerwood Hotel & Golf Resort - A QHotel
How has this hotel rated in the past?
- Adjoining Rooms
- Free High-Speed Internet
- Swimming pool
- Room service
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Historical Traveler Reviews The Westerwood Hotel & Golf Resort - A QHotel Cumbernauld
Wanted to just get back home
I was excited to spend a night at the 4 star hotel with my toddler, who I thought would enjoy the leisure facilities especially the swimming pool. My hubby was looking forward to having a go at golf. So off we went during the Easter weekend. We managed to have a good time using the swimming, spa facilities.
But dinner time was awful. We had a starter and then an hour passed by, when we came to know that they had forgotten our table! Coz the girl came up to ask what dish we were waiting for! With my toddler getting restless we just wanted to quickly get over the dinner.
The next day at around 9.20 am we requested for our breakfast to be sent to the room. They said it would take 40 minutes, but guys it took exactly one hour 50 minutes for the bfast to arrive! And that too the girl had forgotten to bring toast. We had asked for fruit other than grapefruit and what we got was 2 bowls of grapefruit!
I was so tired with the whole experience of waiting and waiting that I wished we hadn't come here for the night.
Stayed here overnight on 17th Feb.
Had a lovely relaxing time. Rooms were to a very high standard, staff were pleasant & helpful and our meals were excellent.
Spent a few hours enjoying the leisure facilities too.
(There was some building work going on around the hotel but this never caused any disruptions at all -so don't let this put you off.)
Would certainly stay here again!
Still waiting for the Starter...
Just returned from a 2 night stay in 'The Westerwood'. We were sent a special offer which allowed us to stay, at this so called 4 star hotel, for £200 in a deluxe room for two nights including dinner. Not a bad deal we thought, so off we went...
The deluxe room, is not what i would class as deluxe. The decor is very tired and could do with updating, although there is more than enough space for a family.
The hotel is going through a substantial refurbishment, and by enlarge the hotel kept the disruption down to a minimum.
My main gripe is the service. It's the little things that you would expect a 4 start hotel to take in their stride. Dinner lasted 3 hours, thats an average of 1 hour a course. Nice and relaxed ?? yes, but i was ready to eat my wife's left foot. Not only did the food take an eternity, but i got the distict impression that the waiter ran out to the nearest off licence to purchase the wine we ordered!!!
Despite all this when the food and wine arrived it was very nice.
They delivered the wrong Newspaper, and even after taking the paper back to reception. I received the same paper the next day - but i had'nt even ordered a paper for the second day.
As a nice romantic gesture i arranged to have breakfast in bed, which was very pleasant. What was'nt pleasant was the phone call i received at 730am on the second morning, room service were standing outside the room with our breakfast. You've guessed it...we never ordered breakfast for the second morning.
Get these little things sorted and the Hotel would be quite nice.
What i can recommend is an Indian Restaurant in Stirling. As the service was so bad on the first night we decided to eat outside of the hotel. Striling is 10 minutes up the road, and this gem of a restaurant is called 'RANAS' and is exceptional - nevermind the so-called 4 star hotel, get yourself to this 5 star Punjabi style Indian Restaurant.
The Westerwood - good location, nice golf course - all let down by the service.
Martin - Northumberland
The warmest welcome, an absolute must
I have stayed in the Westerwood three times now and feel compelled to write this review for the following resons......
I stay away from home regularly and as a lone woman traveller it can be a very intimidating experience, not so at the Westerwood. The warmest welcome is waiting as you step through the door. At this point i must mention the Concierge who is the friendliest most helpful chap he is a real asset to the reception set up he always has a kind a cheerful word ansdseems to be there at all times.
I have travelled up to the Westerwood in the most horrendous weather and in the dark on a three hour drive, the first time i got myself lost and found myself in the middle of nowhere, no petrol stations or pubs or people to ask for directions due to the lateness of my arrival. I was pretty scared and in my panic rang the Westerwood, the young lady on reception at 11.30 at night sensed my fear, stayed on my phone(hands free) and talked me right to the hotel doors and was actually there waiting for me as i pulled up. The lovely warming sight of a beautiful log fire through the glass doors really made feel like i wanted to be in there and i have felt like that everytime ive stayed.
The rooms are warm comfortable, clean and most have a beautiful view across the golf course and the hills beyond.
The lounge area is warm cosy and comfortable yet stylish and the dining room is lovely.
The food is very good and the leisure facilities very good, i love to eat in the clubhouse bar which is undergoing a refurbishment at the moment i look forward to my revisit to see the outcome of the ongoing work. Despite this going on the hotel remains completely undisrupted.
The only negative i have to say about this hotel is the breakfast could be slightly better, that said its fine its just not quite as good as one of my other favourites who put on fresh homemade smoothies, freshly squeezed orange juice and make divine poached eggs so its only a little grumble.
This place is a little haven, the staff are lovely and helpful you simply must try it.
A place to relax and unwind
As a party of 4 persons we were looking for a hotel in the Glasgow area. Due to Rolling Stones Concert, Glasgow was fully booked but we managed to obtain rooms here. Some things are meant to be. This hotel is wonderful. It is located right next to a golf course, so plenty of space to walk along its paths and relax. The food is very much up market, smaller portions of extremely high quality. So good, we did not go into Glasgow the second day but ate there again - however, it is at a price - 3 course meal for 4 with wine etc £125. Sometimes you have to spoil yourself. Reception very clean and staff ever so helpful - thanks Maria. Bedroom, bigger than expected and at our request, we had a room overlooking the golf course area - very quiet indeed. First class bathroom, large bath and separate power shower. Usual tea/coffee facilities, biscuits, chocolates left on pillows for you and bottles of mineral water.
Lounge area, loads of soft furnishings with 3 huge sofas around a log effect fire - very relaxing in the evening.
Before you book, trawl the internet or ring them direct. We picked up an offer that gave B,B&EM for the first night, for an extra £5 per person. Well worth it believe me.
Area - 20 minutes or so from Glasgow city. Having seen the location of the other major hotels, I know where we will be staying next time - out in the quiet area of Cumbermauld. Would we go there again, very much so. Only mistake made, forgot to take gym/swim wear. Very good facilities on site.
Perfectly acceptable for an overnight stay
The Westerwood is perfectly acceptable for an overnight stay and convenient for a quick run into Glasgow. 64 pounds for bed and breakfast was OK as the room was nice with nice fittings and modern lighting, a good view of the golf course and a pleasant walking path,the meal was good and the staff attentive, it was busy with bus parties and other parties, so maybe some other time might have been better as the breakfast was chaotic and children everywhere, but I would stay here again if I could,nt get into the city centre.
Major building work underway
As major building work is being undertaken perhaps its not the best time to stay at this hotel.
On arrival you are directed by signs to the rear of the hotel as the building work has necessitated the closure of the front of the hotel area. You enter through the swimming pool area and eventually get to reception after a long and winding trip via the club area.
A wedding reception was in progress and as you can imagine this area was noisy and service in the club eatery was almost non existent as the bar was having to serve the wedding guests. The food on offer was basic and although not expensive a 4 star hotel should be serving much better fare. Breakfast was another non event with many of the items on the menu being unavailable.
I booked using Laterooms and was informed that payment was required in full at time of booking and was non refundable. I agreed to this and gave my credit card details to allow payment in full to be made. On checking out I was told that payment had not been received by the hotel and they wanted another imprint of my card to charge me again. Fortunately I had with me the downloaded paperwork stating payment was required before my booking could be accepted. The receptionist photocopied the paperwork and said she would see the manager when he came in as she was still not satasfied that payment had been made. I suggested she phone the booking agent but she was not prepared to do this.
I do not know yet who was at fault regarding the payment issue but I do know that this is no four star hotel in my view. It probably suits conferences and wedding receptions or possibly travelling reps. but it is not a hotel to use for a holiday break.
Always a pleasant place to stay
I stay regularly at the Westerwood on business, usually just staying one night and find it to be a great place to stay. All the rooms I have stayed in have been very comfortable. I normally go for a swim, sauna and jacuzzi, which is great after a busy day travelling, then working. The restaurant is good, but if you want something a little quicker and cheaper the bar meals are more than adequate and well served. Room service is also fine. The hotel is in a lovely area with good views and a golf course, which seems quite popular. Staff are always friendly and I have always felt very much at home there.
Great people, great hotel.
It is rare I write about any hotel or go to the bother of praising staff but I was so impressed with the efficiency and professionalism of the staff at the Westerwood I feel I must make the effort on this occasion.
During my stay, one of the events managers slipped a note under my door to say she had heard a baby crying and as a mother herself understood I may need some help. This was a breath of fresh air, to me as although I did not need assistance it was comforting to know that staff were willing to help without being asked and anticipated my needs.
I travel to Cumbernauld every 6 weeks or so and was looking for a quality hotel with helpful staff which I seem to have found. On my next visit staff did not disappoint and I can honestly say from reception, concierge, room service, housekeeping and restaurant they have throughout been exceptional making me feel very at home.
I will certainly be recommending this place to all my friends and colleagues.
New Year package blues
Having previously had a pleasant one night summer stay at this hotel, we were impressed enough to want to choose it for our New Year break at New year 2005 into 2006.
The accommodation was good although we opted to pay extra for a suite, so it needed to be good. Plenty of space, and a separate adjoining room with its own TV for our 9 year old daughter. Decor does need freshened up though.
The food was, overall, poor for this sort of event (and not cheap at £750.00 for the three night break).
Night one, dinner was the best. Good food well served in the dining room. Night two, Hogmany, was dire. it was a buffet, supposed to start at 6.30pm. Most people were seated by 6.30ish and nothing was happening. Then armies of kitchen staff appeared, carrying trays of hot food through the dining area which was awash with young children. Surely a health and safety issue here never mind the disorganisation of it. It was about 7.30 before anyone got any food. The staff responsible for organising tables to go up to the buffet in some sort of order hadn't a clue. There was no rhyme nor reason to it. People were clearly getting tetchy wondering why their table hadn't been called up to the buffet. The food itself, a mish mash from different cultures was just adequate. The deserts were laid out on a table close to the bar area where customers not attending the buffet were happily smoking all over the deserts.
The Chef responsible for overseeing the dishing up of the food was clearly not pleased. It was very obvious that he was having a Gordon Ramsey night in his exchanges with other staff. Not quite what one is looking for in a company full of children and people supposedly out to enjoy themselves on Hogmany.
Night 3, New Year's day, was yet another buffet although this time it was certainly well organised.The food was also marginally better than on Hogmany. However I think the Hotel took the cheap option by having two buffets out of three meals.This was not impressive at all.
Then there was the entertainment package.
Night 1, a young guy playing the piano in the lounge. Ok. Pleasant enough.
Night 2 was a disco and a Piper. The Piper came in mid-evening. Why you might ask? Why not at the Bells? The reason was that the Piper was required at the Bells for the much more important Dinner going on elsewhere in the Hotel, clearly more important than the family buffet.
The disco by the way was manned by a grim looking chain smoking character. His disco broke down towards the end of the evening.
However, night 3 was the real star turn. A disco run by a young lady, and, a Fancy Dress competition run by said young lady. A handful of folk got dressed up and were thoroughly patronised by this young woman. Her question to the rest of us in the audience was "Have youz chose yet"? For those of you not familiar with this language, she was asking us if we'd chosen the winner of the fancy dress competition. My nine year old daughter has not stopped laughing at this yet. Later, when no one was dancing to the truly awful music selection, she asked us " what ur youz waitin fur? Why ur youz no up dancin?" Someone in the audience replied " We're waiting for you to play some decent music". Even the youngsters in the hotel soon drifted off from this apology for a disco.
Once again it looked as if this hotel had gone for very cheap, second rate entertainment options.
I won't even make any comment about the treasure hunt organised during the day on day 1. Suffice to say it was a wonder no one was injured in the stampede.It is clear that the Westerwood Hotel does not have anyone on the staff capable of organising such an event.
Finally, I have to say my family were very disappointed with the poor quality of this holiday package. We certainly would not book for such an event at this hotel again. Pity, for in other respects, it is a pleasant enough hotel in a splendid location.
TripAdvisor Reviews The Westerwood Hotel & Golf Resort - A QHotel Cumbernauld
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