Thank goodness for location

Westbury was a big let down, fantastic location but very average rooms and neither friendly or unfriendly staff(not intrested seems appropriate).

Would not return to this hotel which is a shame because I loved the location and Loved London.

Perfect location and lovely Hotel

We visited London Jan 2005 for the london Boat show at Canary Wharf. The Hotel was a true 4* plus and was in a perfect location for Oxford St, Regents ST and the tube, with a choice of three tube stations within 5 minutes walk. All the theatres were accesible within a ten minute tube ride.

The hotel reception staff were professional and friendly, I had no complaints at all, the food was very expensive, but I knew that before we went and ate at one of the many restaurants and bars nearby.

For shopaholics the location is superb, five minutes walk to the centre of Oxford St, or ten minutes to Buckingham Palace.

A highly recommended Hotel, we booked online with last minute and paid £100 per night for a superior King, the rack rate is £285 plus Vat and breakfast.

Absolutely terrible

Worst service I have ever seen in the whole world..

Firstly, they make you wait in the lobby for over 3 hours (although by then your room should already have been ready, it is not,) Then they offer you a second room, one that is in no comparision with the one you reserved..Reason: If you have paid in advance then they already see you as a guarantee, while there are new guests pouring in they offer them your room, i.e. they sell it off although you've booked it..All this happens and you have no say while you are told to wait in the freezing cold lobby..(i.e.also note the run- down, dusty furniture..nothing like the advertisements..) They don't even offer you a drink for the wait, let alone apologise..

Secondly, the rooms: extremely run down, windows broken( lets in all the noise from the traffic on Bond Street,) All throughout the night, no quiet; the air conditioner was also broken/ unbearable sound, technician arrived at 1;00 am could not fix it, again another room was assigned of lessser value on a lower floor, not facing the street..again no apologies..

Thirdly, although booked "English Breakfast" in advance, the staff did not believe, so we were told to wait out in the lobby while everything was checked with the front desk,again no apologies;then every morning the waiter/waitress asked "English Breakfast ?" replied"Yes" made you sign a slip stating

with a certain amount,although this amount had already been pre-paid.. Another thing was that the staff were watching your every move, no privacy during breakfast, extremely annoying..

Not to mention, that the front desk and concierge are extremely rude. It's as if your providing service for them, and them not for you, so you have to be the one who is being polite, etc.

Take my advice, there are far too many hotels out there in London, that measure up to quality and professionalism..This is definately not the one!

A classy choice in a great London locale

This is a first-class hotel (somewhere between four and five stars) in a great London location. It's just off Old Bond Stgreet, near all the great shops, the Burlington Arcade and more.

Poshy lobby, excellent rooms, great breakfast buffeet and a hotel restaurant that serves a pretty decent meal for what is a good price for London. Everything about the hotel is first-class.

The #8 bus, which literally crosses Londeon from East to West and back is a short walk from the hotel. The Green Park underground station on the Picadilly Line is a 10-minute walk. Regent Street is two blocks away, Oxford Street and Picadilly not much further.

We got the hotel through a British Airways Holiday deal so I am not sure what you'd pay walking in off the street. My sense is that you are getting a four-and-a-half start hotel for a three-star price. Check it out before you book elsewhere.

Should be in the top 10

I had not visited London in 30 yrs. until our recent visit 14-18 Oct 2004. I spent weeks searching for a 4 to 5 star hotel at a price that I thought was palatable. Having found the Westbury as our final choice it is without regret that we chose this hotel. The hotel was impeccable in both service and cleanliness. The staff was without exception pleasant and helpful. Our room, a double was roomy and well furnished. Bed turned down at night and even a towel warmer and robes. Having traveled and lived in Europe for over 20 years this hotel was by far one that should be in the top 10 in popularity. The rate of $178(albeit from another web site) including a full buffet breakfast, was without a doubt unmatched. The location could not be better and definitely the palce to be to access the sights and shopping without the noise of a big city. I will be a repeat guest for sure.

Great location, not so great rooms

stayed here in march 2004. location is wonderful, service was pleasant but sloppy & not helpful! they will smile & nod & tell you that they will take care of your request, but will do nothing. amenities were pretty good--molton brown toiletries. had problems with the room and the tiny gym--our first room was tiny but cozy, unfortunately the a/c did not work very well if at all. my husband broke the soap dish in the wc & they considerately moved us to a different room which was much much bigger and had wonderful working a/c, but wasnt as clean & telly did not work--ugh! and housekeeping kept taking away our hospitality tray and not replacing it. tiny gym was overheated, despite several calls requesting the heat be turned down (it was at least 85 degrees in there!) nothing was done. they try to pass themselves off as a top notch establishment but the service, facilites, and rooms fall a bit short. ok, but i would try else where before i come back. and bkfst at hotel was a rip-off if its not included with your room rate. paid $178/nite through brit airways. do not pay more, but definitely pay less if you can find better rate.

Fabulous location, great service

We stayed in this hotel for two nights during a weekend in London. Having lived in London for 12 years before moving to Hong Kong, I can say that the location is unbeatable. You have access to the Piccadilly, Jubillee, Victoria, and Central lines within a few minutes walk. Most of the time, you don't even need the tube because the restaurants in Soho/Mayfair, theatres in the West End, shopping on Bond and Oxford Streets are all within walking distance, amazing considering most Londoners spend half their lives on the tube. The room was a little on the small side as typical in London. The decor was traditional British. The service was fantastic. Call for extra towels or toiletries or attention to the air-con and someone turns up at your door within 2 min. I left my diamond earrings in the bathroom one day and called up the concierge (Mr. Simm). He said that he would see to the matter personally and duly collected them from my room and promptly put them in the safe until I returned to the hotel later that afternoon to collect them. The staff was attentive, professional, and courteous. The only problem we had with the hotel, unfortunately this is a big one, is that the bed was just not firm, unlike what one would expect from a quality hotel. This was terribly disappointing and I would caution those with sensitive backs to consider this before making a booking.

Great London hotel

You will go a long way to find a hotel in London with better attention to detail. Everything about this place is top-notch. Real luxury!

Luxurious

We stayed here for 4 nights on a package deal we won at auction and really enjoyed it. We stayed in a junior suite which was absolutely huge; enormous by London standards. The location is also great, right in the heart of Mayfair. The staff were courteous and helpful, although we will agree with the other review that the breakfast staff were surly. Luckily room service was part of the package, so breakfast in our room was a real treat. We also had the best meal we have ever eaten in London at the hotel restaurant.

This place would normally be way out of our price range, but with the deal we got it wasn't much more than what you would pay at a mid range hotel, and the Westbury definitely is not mid range. We would rank it among the nicest hotels we have ever stayed at, and look forward to returning someday.

Poor value for money

Room average - but service poor. Surly in dining room for breakfast - and inefficient at front desk. Checkout involved lengthy wait and errors on bill. Left expensive shoe shine kit in hotel room which was not returned. Better hotels at this pricepoint.