West County Hotel
How has this hotel rated in the past?
Historical Traveler Reviews West County Hotel Ennis
I attended a wedding in august in this hotel and all i can say is WOW!!!!
because i was travelling from Mayo to Clare on the day of the wedding I needed to check in early but i hadnt phoned in advance. when i arrived at reception at 11.00 they got staight on to their houskepers who had my room ready in just 15 mins. I was so impressed by everyones attitude and plesent nature.
room was standard enough but very very clean.
didnt eat in hotel only at wedding function and i must say it was fab and again service wonderfull
we will be back
Dirty and stinky
My fiance and myself stayed at this hotel in September 2004 as we were guests at a wedding there. We were glad that we were only staying there one night - because the place is absolutely dreadful.
The lobby area is pleasant enough - but it gives a false impression of what the rest of the hotel is like.
The toilets in the main bar smelled of stale urine and the room we stayed in was filthy. We had requested, and were given, a supposedly non-smoking room but there was a strong smell of stale cigarette smoke in the place. We were unable to be moved to another room as the hotel was full of wedding guests. The net curtains in the room had strange yellow stains on them and the place was just generally unkempt.
The food that was served up at the wedding was also terrible - so dry as to be almost inedible. This was followed the next morning by an equally unimpressive breakfast.
Overall a terrible hotel - charging people to stay somewhere like this is quite ludicrous.
West County thoughts
Stayed with family group of nine. Staff accomodating. Rooms clean and comfy (apart from one brick filled pillow!). Breakfast O.K. - more choice for early diners. Food available did not match everything listed on menu. Did have problem with working the shower; water peculiar colour when gave up and ran a bath. There are notices advising that you boil water before drinking. It's a fair walk into Ennis, especially for young children or older people. Enjoyed our stay!
All the charm of a typical family hotel. Very Very friendly. Rooms small but spotless and well fitted. Loads op food options and a livley bar. Huge mix of customers there while I was there but great atmosphere
The only place open at Xmas.....
This review is rather late, as I only stumbled across this Website via a friend who himself only discovered it today. Please forgive me for writing a review (in August 2005) of a stay I had at the West County, Ennis, in December 2003.
As a regular December visitor to County Clare for foxhunting, etc. I only booked into the West County, Ennis, since there was nothing else available, and my usual preferred B&B on the Kilrush Road was closing for the Xmas holidays (I'd stayed there for two weeks previous to my stay). As I travel alone, I only need to worry about myself.
First lesson of booking into ANY hotel: they've got you by the privates when it's Xmas. The room rate I paid for the three days which constituted the West County's Xmas season came to something like 85 Euro per night. I paid less than this at a classier hotel in Maynooth, Co. Kildare! I still have my hotel bill filed away. The West County's B&B rate which only came into force after I left was only 20 Euro!
At first sight, the hotel looks mighty impressive - the bar is well laid-out, as is the reception area, cafeteria, and even the lift and corridors to the various floors are kept constantly tidy.
Then you get into your room. The electronic key works. So far, so good. They've spent the money well. Then you walk into the bathroom. It's all done in fairly standard hotel style - marble-effect interior, inset lights, etc. The money runs out when you have to use the shower / bath. The shower head was clearly past its best, and the various pipe joints had gone green with age - or was it corrosion? I ran the bath and was a bit peturbed to find that the water on that occasion was not exactly clear.... I have attached photos of what I saw - I hope that these little glitches have been rectified by now.
Xmas lunch / dinner was what you would expect of mass catering. Remember the West County was pretty much the only place open in town, so much so that the hotel hired a doorman to keep undesirables (i.e. non-reisdent guests) out. It was a good try, but I was unlucky enough to notice that, at one point, the Mushroom Stroganoff was being served to another guest. During service, a small amount fell to the floor. I kid you not when I say that I saw it deftly scooped up.... and put back with the rest of the Stroganoff. Fortunately, this was the only time I saw this type of dodgy practice. I made a mental note to avoid the Stroganoff next time round.
I must be grateful for small mercies. The hotel staff tolerated my daily disappearance to my friends' equestrian centre in Doora, in full riding kit, and my returns in the evening covered in mud.
Xmas Day is traditionally spent doing nothing after lunch. Not for me it wasn't. I must've been the only hotel guest who went anywhere that day - it was back up to the stables to help exercise the horses! I had plenty of nervous glances from bemused guests as I stalked out after breakfast, and stalked in (muddy again) before dinner.
The West County staff proved most accommodating: they extended my stay (and charged me for it!) when they realised that I'd injured myself after spending St. Stephen's Day out foxhunting and wasn't in any fit state to drive all the way back to Dublin, AND gave me a new room with a larger bath I could sink into to try and relieve the pain (and I was in quite a bit of pain).
In writing this, I should point out that I can put up with little imperfections. As a horseman, I spend very little time within the confines of the hotel. But there are guests who can't put up with imperfections. It is for them that the hotel really needs to improve.
Stay someplace else
We needed a place near Shannon Airport to stay for one night, and made the mistake of checking in here. Desk Reception assigned us to room 113 (that was an omen). The furniture in the room was old, dirty, scratched, stained, and creaky. It looked to be at least 20 or more years old. The bedspread was stained in several places which gave my wife and me a severe case of the creeps. The bed sheets were clean, but the thought of lying in that bed after seeing the stained bedspread was scary. The curtain on the window was dirty and wrinkled as if it has never been ironed. The room carpet was patched which made me wonder what was it that caused the hotel to cut out from it. In brief, this was a pretty gruesome room that the hotel had no right to foist on anyone. I went to desk reception and complained. They were apologetic, but they know damn well that this room is a disgrace, but chose to assign it to us neverthe less. They moved us to a new room which was slightly better, but at least it was clean, better maintained, and had recent (not new!) furnishings. I think the Lynch Hotel chain ought to be ashamed of this place and seriously think about shutting the doors for a few weeks and painting it throughout, replace all carpeting and give it a general overhaul. Pass up this hotel.
Great for Groups
Took a family trip for 3 nights August 2004 - a party of 16 of us including 4 children - we had the package deal which included dinner from a quite varied menu and unlike the other reviews the food was good but the dining area for "package people" was sub-standard, just a group of tables bunched together in a cold room unlike the more atmospheric pay as you go restaurant directly beside it ! The rooms were cleaned daily however on day 2 the fire alarm went off early and when I grabbed my 5 year old to exit -I found the cleaning staff discussing where they were clubbing the night before and were not in the slightest bit helpful if it was a drill or not. We were celebrating my husband's 40th birthday and the bar staff were more than accommodating to a large group - live music every night of the week also was great. Overall, the hotel is fine, nothing spectacular but we got a good deal for mid week. They have a Kids Klub in the mornings and evenings which is full of variety and the leisure center with pool, jacuzzi, spa, steam room and workout area is very well supervised at all times. Walking distance to Ennis town center - don't even try drive - the town is beautiful but tiny roads. Oh yes - did I mention the rain.....
Christmas Day Lunch 20003
We a party of 14, booked Christmas lunch, in the West County hotel, Ennis. The cost was 60 euro a head ,a total rip off.To say our meal was poor would be generous, the service was slow and very disjointed.No wine was included in the price!!When our order for wine was eventually taken,it arrived so late that we brought it home with us. The main meal was dreadful,meat dried out, and the veg resembeled babyfood! Then to cap it all off the staff stood over us so that we felt we had to finished and leave, never to return.
Lunch at the West County Inn Christmas Day
We, party of 8, decided to eat out this Christmas day. Since we were in Ennis, we booked lunch at the West County Inn. We were advised, at the time of booking, that wine was included in the cost. The cost per person was 60 euro, which seemed expensive, but we assumed the food and atmosphere would be great. Boy, were we wrong! The music was loud and not very Christmas like. The turkey and ham were dry, the stuffing was 'like sand', according to my 11-year old, the potatoes were cold. And, the wine was NOT included in the price. Nor were soft drinks included, which added another 5 euro to the already enourmous bill. And just as we were about to dig in, the table next to us decided to light up their after-lunch cigarettes......On our way out, I asked to speak to the hotel manager. I explained that we were unhappy with our meal, but mostly I explained to him that when we booked, we were advised that wine was served with lunch. He said they never include wine with the meal. I explained we'd been told otherwise when I booked. He said, "thats not how we do things".....This was one argument that I wasnt going to win, and besides I had better things to do on Christmas Day. I left a message for the hotel manager to call me, so far, no word. All I can say is this. If the West County Inn expects to stay competitive in Ennis, attention should be paid to the customer. Customer service obviously isnt a priority. Next time, we'll go to the Templegate or the Old Ground, two establishments which hold their customers in high esteem. Thanks!
Way over priced
Was charged 210 Euros for a room for 3 persons. This was definitely not value for money. The room was nothing special, and definitely was not worth anything near the rate they charged. Could get a room in a 5* hotel for less.
TripAdvisor Reviews West County Hotel Ennis
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