Mokara Hotel and Spa
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Historical Traveler Reviews Mokara Hotel and Spa San Antonio
Great service at the Watermark Hotel and Spa
The Watermark deserves their 5 star rating as we enjoyed the fabulous meals, personalized guest services, and massage with Brian and Julie. My husband and I highly recommend this new and well furnished hotel with a rooftop pool overlooking the city. The beds are so comfortable that I plan to call to find out the manufacturer. We think that the spa is as good as any we have experienced in our years traveling the world. Their signature lemon and green tea products are definitely "must take home" buy! Try a room with a balcony facing the Riverwalk.
A failed trip to the spa
When booking the appointment the staff was fantastic, so I discounted the review above.
Unfortunately, my appointment was also lost. The explanation I received upon arrival was that several therapists were out sick, and so the appointment couldn't take place at the scheduled time.
To be fair, they did reschedule it for a later time that day, but no one called to tell me this, and the new time conflicted with the meeting I'm in town for.
The final straw though was when the receptionist told me she may have to charge me for half of the appointment for 'cancelling' that later time they had chosen.
Too bad - it's beautiful inside and I was really looking forward to it!
I planned a weekend getaway for my girlfriend and I, and decided to stay at the Watermark hotel & Spa. At first there was a little bit of a problem with transporation, to and from the airport, but the hotel quickly arranged for transporation, and fixed that problem, from the moment of arrival at the front doors, we were greeted very professionaly, and taken care of all weekend long. My girlfriend simply loved the hotel, the massages were outstanding, the staff was extremly nice, and very professional at all times, all of our needs were taken care of in a timely mannor. When we left, we both agreed to return to the Water Mark every year to reunite our love for each other. I would highly recommend this hotel to everyone and anyone.
The Watermark is all about service
We stayed from August 19 - 22, 2004. The front of the hotel directly faces the Riverwalk and is across the bridge from the La Mansion. This is a perfect location.
This hotel is all about service and attention to detail. From the time we entered we were addressed by our names and we were consistently asked if we wanted anything. I became sick one day and they inquired several times if there was anything they could do.
We were taken up to our room for the check in process and given a tour of the room. When we arrived in the room we had champagne, chocolate covered strawberries, a mixture of dried fruit and nuts, and bottled water waiting. They do not stock the mini bar is by request.
The room was decorated in creams and golds very understated elegance with matlesse coverlets on the bed that were removed each night and taken out for turndown service. Also during turndown they would freshen the room bring clean towels, ice, and have soft music playing.
The water pressure in both the shower and seperate jazzuci tub was powerful and hot water was on demand. It is a spacious bathroom done in marble.
The odd thing we noticed was you never saw housekeeping or anyone for that matter doing any cleaning. This place is spotless, but you never saw a person doing anything.
We have stayed in beautiful hotels, but we have never been treated so special as we were in this hotel; it is like you are their only guest.
I highly recommend this hotel. We stayed on the seventh floor with balcony view of the city for 249.00 per night. If you smoke you defentily want a balcony because this is a non smoking hotel and we found that much of San Antonio was non smoking so slipping out on the balcony was great.
Be careful when getting rates quoted
I am a travel agent in Cincinnati. I called The Watermark Hotel "direct" line and ask for in-house reservation. I was asking for rates and for any specials for my clients who were coming in for their Anniversary. I called my client with the different package options. He chose one. I called the hotel back and even talked to the same reservationist I had spoken to 1/2 hour prior. I was given a rate $100.00 more than quoted. When I ask why I was told "Oh that's the price at La Mansion our sister property" I explained that I hadn't ask or "called" La Mansion - I was then told it was my confussion. I did talk with The Watermark direct and was offered other rates but with less aminities.
My client did not stay at the hotel.
My husband and I were scouting a hotel at which to hold a strategic planning weekend for 25 of our employees. Having never been to San Antonio before we were advised that some of the hotels on the riverwalk were noisy at night and opted for this new Spa/Hotel at the less heavily traffled area. To our disappointment we were given the tiniest hotel room I have ever stayed in, with a brick wall wall view. We literally had to 'maneuver' our way around the tiny bedroom area. The bath area was very nice. However, two days in a row, when we returned from our dayoutings we came back to a hotel room that hadn't been cleanned! C'mon -- you don't earn 5 stars with that lack of service, no matter how great your other ammenities may be. We complained at the front desk the second day and waited in the lobby for an hour while they arranged to have it cleanned. We stayed the next 3 days in another area hotel (less new, but clean and spacious) and received wonderful service. We booked our company's strategic planning rooms there instead.
Watermark delivers 5 Star service
The Watermark Resort and Spa is truly worthy of its 5-star rating.
Pulling up to the curb to check in you're greeted by professional bell-staff and valets. As you walk into the lobby and check in, the smell of new leather and beautifully handcrafted mahogany hardwood floors wafts over you. Then you're greeted by their Concierge, who then will escort you to your room/rooms. Very Professional. Your luggage is put on a bellcart and ushered into the hotel through a side entrance-very nice and unobtrusive.
The rooms are a bit over 500" and quite luxurious. We stayed in room 772 on the seventh floor. Trust me, I've stayed at numerous hotels varying from average to excellent and this is...well...Excellent! The bathroom is in a word-huge. There's a beautiful jacuzzi tub and separate walk-in shower completed in marble. Vanity marble counter and a separate toilet w/telephone complete this masterpiece. Lighting is capped off by dimmer switches which leaves it to you to set the mood or feel. Twice daily maid service and nightly turn down is a nice touch as well.
The 12 foot ceilings added a nice touch and all furnishings were top notch..Our room enjoyed a private veranda overlooking the San Antonio Riverwalk. Also, the Spa is definitely the best in San Antonio. We (my wife and I) enjoyed different massages and these were some of the best we've encountered. I also spoke with several people at checkout who lived in SA and we all concurred...the Watermark is by far the tip of the spear.
To top it off, the Fitness Club, Heated Outdoor Pool and giant jacuzzi are on the roof-top. While working out, stretching with their complimentary Pilates class or relaxing by their pool, you have an unfettered view of the surrounding city. Their fitness club has state-of-the-art Life Fitness equipment. Treadmills and Cross Country walkers all have flatscreen monitors attached to the front of the machine, complete with a corded headset. You can change the channel and watch/listen to what you desire while exercising! Top notch!
The Watermark truly deserves its 5 star rating. Every call to the concierge or any request was met by a staff member at your door within 5 minutes.
7 x 24 room service is a nice touch. Remarkable in this day and age!
In a word, Fabulous! Go and spoil yourself!!
Pleasantly Surprised at the beautiful Watermark Hotel
I normally stay at the Westin in San Antonio but it was sold out - so I stayed at the Watermark and was pleasantly surprised. The rooms are spacious and more luxurious. The bathrooms are large and I loved the Jacuzzi tub and separate shower. The sheets are comparable to the Westin and I actually slept better here because unlike the Westin I did not hear other guest or noise from the street. The employees were always attentive and pleasant. I always received my wake up calls on time. The gym was always open when I needed it to be and each machine has its own flat screen TV and earphones so I could watch whatever I wanted to. The pool area is very relaxing after work and the location on the river is also better if you want to be nearer to the most popular shops and restaurants. My only complaint is the cost of the food. The delivery charge for room service is $5.00 alone and the portions are tiny. I had a small latte in the top floor caf? in a little bitty Styrofoam cup at it was $5.12. In addition, it tasted horrible. You can walk to the nearby Starbucks and get much better coffee and I never thought I would say this about Starbucks more value for your money. All and all I enjoyed my stay and will probably stay here again on my next trip to San Antonio.
Long way to go before it's 5 stars
The new Watermark claims to be the first 5 star hotel in San Antonio, but it has a ways to go. To be fair, I've only stayed in a few 5 star hotels but I've averaged probably 100 nites a year in various 3-4 star hotels across the country.We took advantage of an introductory rate and stayed for two nights in its first two weeks of opening.The facilities are beautifully decorated and the location can't be beat.Rooms They gave us a Riverwalk view which supposedly is a $350/nt room. We had an introductory rate of $199 and that felt like the right price. I would have been incredibly disappointed if I had paid $350 for this room. It was very nice, but not quite 5 star material. The rooms were comfortable, beautifully decorated but a bit small. The high ceilings kept it from feeling cramped. The bathroom was awesome with a decent size jacuzzi tub, great double vanity and nice shower (though the temperature control didn't work quite right). One nice touch was a CD player with a relaxation CD left in it.It was definitely missing the little things that a 5 star hotel should have. The towels were rough and smelled of metal. They also didn't absorb water. I didn't like the pillows. We had to stuff some towels in the pillows in order to get any neck support. The robes were nice but the pockets were sewn shut. There were no fresh flowers or stationery. The refrigerator didn't work. Again, not huge things but you expect more from a 5 star hotel.Spa The luxurious spa is located on the second floor which seems like a poor choice my massage was interrupted by car honks and street noise. But the facilities are very nice for a downtown spa. The spa services are priced about 20% higher than other spas but it could be attributed to being located downtown right on the Riverwalk. $90 for a 50 minute massage seemed steep but not entirely unexpected.Get there at least an hour before your treatment so you can enjoy the jacuzzi, sauna, steam room, and showers. (The steam room wasn't working when we were there.) While you wait for your massage, they will offer you a heated, scented neck wrap (great touch) and an individual CD player.I was the only guest in the male side and was a little surprised that the attendant wasn't waiting on me hand and foot. I had to get my own water which isn't a big deal, but not what you expect at a 5 star hotel.Workout facilities The workout facilities are the nicest I've ever seen at a hotel. The equipment is state of the art with most treadmills and exercise bikes having their own built-in TV screen and headphones.They have great cardio equipment and weight machines, but the free weight choices are somewhat limited.There is an impressive choice of yoga classes offered as well.The first time I used it the attendant was great. He explained all of the equipment, got me a towel and refreshed my drink during my workout. The second time I used it, the attendant read a magazine a1nd didn't interact with me at all.There is no additional charge for the facilities or classes.Restaurant (Pesca on the River) The restaurant is down on the Riverwalk. It, too, had just opened and will hopefully improve with time. They have a great seafood selection and the highlight was the oyster bar. My snapper was unimpressive, but my wife's fish served in a banana curry sauce was one of the best fish dinners either of us has ever had. Their wine selection was adequate and had a good selection of moderately priced wine. We wanted dessert, but surprisingly nothing on their dessert menu appealed to us.It was priced at about what you would expect. I think we spent about $80 without wine for two appetizers and two entrees. Not crazy expensive but not a great deal either.The service though was atrocious. Our waiter had just started that day. I overheard him telling another customer that he had just come from waiting tables at Le Peep, which is a breakfast place a step above a Denny's or Shoney's. Why they would recruit from there I have no idea. The waiter hadn't tried a single dish or bottle of wine so he could make no recommendations. He forgot several things that we ordered and we had to remind him more than once. He rightly comped one of our sides and thought that this should make us happy. He also awkwardly shook our hands at the end of the meal (trying to be our buddy before we left a tip?) which I found to be sort of creepy.Security We had a scary thing happen to us while staying there. I can't provide details because there's an ongoing investigation. But the issue is that an employee of the hotel provided our name and room number to an individual without our consent. Our privacy was severely violated and our security was threatened. The hotel management did not seem to be too concerned about this issue and did not do anything to pursue the matter internally.Service This is where these guys need to take some lessons from the Ritz and other 5 star hotels. The service we received was worse than your average Sheraton. The fire alarm went off 4 times while we were there (no fire). The turn down service didn't come back when we asked them to and so we had to wait up for them to finish their job. We asked housekeeping to service our room while we were out for lunch and they didn't. Our refrigerator didn't work and they were less than responsive in getting it fixed. I mentioned the lousy restaurant service and the scary security incident which they didn't seem to care about.A lot of these problems can be attributed to a new hotel. But they have more than just a few kinks to work out.I don't think we will try them again at $250 - $350 a night. I would be willing to give them another shot in about 6 months if they price the rooms at $200 - $250. Maybe their weekend rates will be more reasonable.Tips: - I think you can stay at the Watermark's sister hotel (La Mansion) right across the river for much less and use the Watermark's spa and workout facilities. I don't know what the additional charges are. - If you don't want to pay the $25 a night parking fee, there's a $6 a night city parking garage (very safe) one block away. - Skip Pesca and go to Biga on the Banks - the best restaurant in San Antonio Pros: Location, spa, workout facilities, bathrooms Cons: Service, road noise on lower floors, price/value, security
Not all that
I had an appointment at the Spa which they made me wait 2 days for....and when I arrived they did not have my appointment. If you can't make an appointment correctly....you're not in business, right????
TripAdvisor Reviews Mokara Hotel and Spa San Antonio
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