A Hidden Gem!

Nestled in the best of the UES, a greatfind!

Pets are welcomed...

We stayedfor 4 weeks during relocation, and the staff was great!

take advantage of the amazing roof deck!

Great Room Service from the best breakfast restaurant in the city-Sarahbeth's

Parking isfair

Bring your PC - there is one in the lounge but too many users!

Cozy and Charming

The Wales is a thoughtful small hotel. Actually, any hotel that has Mozart piped through the halls is a gem, in my view! Our room, while quite small, was comfortable, nicely furnished, and quiet. I appreciated having ample copies of The New York Times each morning. Breakfast was sufficient...the hotel location for museum going is excellent.

Hotel personnel were friendly and helpful and went to some lengths to try and advise us on use of the NY subway system. Definitely a place to return to.

Carol L

Charming Hotel

We were plesently surprised by the Wales Hotel! The rooms are as small as any NYC hotel, but they are charming! Very clean and extremely comfortable beds with great bedding, towels...etc. The staff was extremely nice and very professional. Location is good for museums and activities on the Upper East Side. If you are there on a weekend, take advantage of Sarabeth's for brunch and avoid the wait by calling ahead and telling them you are a hotel guest. While we really enjoyed our stay, I don't think it is worth some of the rates I have seen advertised......the staff definitely negotiates.

Good, but .....

This is a nicely refurbished hotel, maintaining much of its early 20th century charm, clean, some really nice touches in the rooms, and perfect if you're after a cosy place to stay, away from the bustle of Midtown.

But ... select your room carefully. Standard rooms are small. Our first room was interior-facing, somewhat dark and claustrophobic, with the double bed pushed right against the wall on one side to make enough space. Even worse the room was right on top of one of the hotel's aircon units, akin to trying to sleep next to a light aircraft taking off. Owners, please do something more permanent about this - it should just not happen in a 4* hotel.

We finally got moved (after a rude 7:30am awakening from the aircon), to an exterior facing standard room on the 9th floor. Still small, but what a huge difference. Airy, light, comfortable - perfect! We had been told previously that all the standard rooms were interior-facing, but this is nonsense. Definitely worth asking for an exterior room if at all possible, or splash out for a suite.

Horrible service - mediocre rooms - bumped guest

This hotel over-booked and then had the audacity to invite us to stay at an objectively worse property a 30 minute cab ride away. After a year of fruitlessly but graciously trying to get reimbursement (yes, they did NOT reverse our prepayment) or at least a written apology and a complimentary future stay, I have resolved to give up on the exorbitantly high price I paid and instead save as many people as possible a similar headache. In an attempt to resolve this issue, the hotel has gone through several managers but--despite some nice rhetoric--noone has DONE anything helpful. The service here is absolutely horrid and the rooms are dingy and small. Save yourself and look elsewhere.

Marvelous holiday visit

Marvelous holiday visit at Wales first weekend December. Better rate ( $259 vs. $300) arranged by our travel agent. Very attractive small room, but good sized closet and storage . Huge old bathtub/ hand shower, well maintained plumbing, nice ammenities. Breakfast was $12 each (extra) in lovely sitting room with a harpist, but worth every penny for the serenity it provided. Great shopping, museuming , eating area - ten minute walk to subway. Top notch staff who were Minnesota nice!

Loved the Wales!

My family and I had a wonderful time in this charming boutique hotel with its newly renovated lobby and splendid European breakfast buffet.

The service was outstanding & the staff was personable and friendly!

Carnegie Hill is such a pleasant location to stay with children...we were so close to several museaums, unique shops & Central Park. We loved our spacious corner suite facing Madison Ave. We will certainly return the next time we return to Manhattan!

Very Pleasant!

I booked this hotel online, and I got every pennies worth. It is a fabulous hotel, with very cozy rooms, and the staff was very friendly. I thought this was a really nice New York City experience. When I went back to the hotel after a long day of shopping, I felt like I was home and very comfortable. Overall, I would recommend this place to people, because it is worth the price.

Fabulous place

The service was great; so courteous, kind, and very quick to deliver any of my request. For instance, I asked for extra towels in the morning and literally two minutes later the maid was knocking on my door and handing me towels. I don't even get that kind of service at the Plaza. I will definitely stay there again.

$375 a night for a closet?????

I just found this website but would like to comment on a stay in December 2001. We had a special price of $275 a night supposedly a $100 discount off the regular rate. What we got for $275 was a small closet overlooking a small air

shaft. This closet did not have a closet to hang clothes in---only a small space behind a stationery mirror that could only be accessed by a tall left-handed person. The bathroom was almost as large as the room, but looked vintage 1920. The hairdryer did not work. The toiletries were nice, however. The room was clean, and the bed very comfortable, but $275 for this. There was supposed to be a

complimentary continental breakfast, but we were told it had been discontinued. Might it have been available if we were paying full price? I was apprensive about the location 4 blocks below the beginning of Harlem, but the neighborhood was very pleasant. In summary, the Wales is decent and respectable, but very much overpriced.