The Towers of the Waldorf Astoria
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Historical Traveler Reviews The Towers of the Waldorf Astoria New York City
We stayed two nights with Hilton Honors Points. We did receive a room upgrade as promissed. The rooms were large and very nice.
My problem was more with the helps attitudes.
The bellman met us at the room and showed us none of the features or ware anything was or how it worked. ( the fax/ copier didn't)
The bathroom was very nice except the finish on the older style sink was peeling badly and so was the wallpaper covering some of the wall switch cover plates.
The attitude of the people at the front desk including the bell captian was almost " I'd rather be doing something else!!!!!!!
The Waldorf managerial staff should take the short walk over to the Ritz Carlton at Central Park to see how guests should be treated.
I notified the Waldorf months ahead that one of the days we were staying at their hotel was my birthday.
At the Ritz I informed them that my wife and I were celebrating an early birthday for her / late anniversary for us.
They had a nice bottle of champagne in our room along with several types of chocolate covered strawberries for us.
Each night the Ritz turned down our bed and left a chocolate on the pillow.
In my opinion the Waldorf is a very elegant hotel but one that definitely needs and attitude check on a regualr basis by customers.
Do they dare leave custome comment cards in the rooms????
Shortly, I will be emailing the Waldorf with most of the above.
You can't fix something if you don't know its' broke!
The Waldorf Towers has seen better days....
We recently spent (3) nights at the once stunning Waldorf Towers and it saddens me to report what a disappointment it was. A landmark in the heart of mid-town Manhattan, the Waldorf is perfectly situated for a stay in the city. The main hotel is enormous but the towers have a private entrance and elevators, making it feel more like a small luxury hotel. Our deluxe suite was extremely spacious, with very high ceilings and a living room that reminded me of a grand ballroom. The architecture is beautiful, and it's decoration had an old world european feeling, but I couldn't help noticing how poorly maintained it was. The paint was chipping, wallpaper peeling, and it wasn't clean. Upon arrival, I had to call housekeeping to wash the visible dirt from the marble floors, and fingerprints that covered the bathroom mirrors. I would highly recommend that room service be avoided at the hotel. The quality of the food and poor service doesn't come close to the exorbitant price you will be charged for it. After 4 calls and a 3 hour wait, our dinner table was removed after midnight by a very unpleasant staff member...and I was finally able to go to bed. I can only say that this lovely old hotel is overdue for a facelift, and a management that will pay closer attention to the quality of service and maintenance that it deserves.
Not Bad for 3 star hotel...
Stayed in a 1 bedroom 'luxury' suite at the Towers for 6 nights. While the suite was huge, the furnishings were shoddy and shabby, and seemed straight out of a thrift store; a flimsy brass and glass TV stand, cheap 1" metal blinds, threadbare sofas, a shower curtain barely thicker than saran-wrap, stained tub, etc. Service was atrocious; the concierge was only occasionally on duty, and usually surrounded by a large crowd when he/she made their infrequent appearances. The desk staff were useless wrt restaurant recommendations, etc., when the concierge wasn't there; they just pulled out a 3 year old Zagats guide and handed it over... The lounge was also horrendous; standing-room only crowds at breakfast and cocktail hour, and the staff was only concerned with being sure people signed in; no interest in clearing tables or assisting guests in any way. The food in the lounge was mediocre at best (laughable compared to the club floor at the Ritz Carlton), and no complimentary drinks. No wonder the price the price was so much less than other 'luxury' hotels; it simply isn't a luxury hotel anymore! If you go in expecting a 3 star experience, hopefully they will live up to your expectations!
At Christmas time in New York there is no better place to stay than the Waldorf.
The towers were a much more luxurious stay than in the regular Waldorf. We booked two rooms in the towers at the same price, but the rooms were worlds apart. One definitely had the feel of a suite with a sitting area, faux fireplace and triple the square feet, however it lacked the view, of our smaller room. Both were extremely pleasant, the beds were incredibly comfortable and the service was above average. Our concierge Ricardo was the best, he was so helpful in arranging transportation, dinner reservations and entry to some great nightclubs. Will definitely stay again.
What a way to start a marriage!!
In trying to maintain a few surprises as I planned our honeymoon, I decided upon the Waldorf Towers for our wedding night. What a great decision!! My new bride's jaw simply dropped as we entered the lobby and our suite. The staff was extremely courteous to us, even as we stumbled around in ignorance about what to do in such high-society. (It was the first time that I had ever used a valet service.) We certainly didn't fit in with the rest of the clientele, but everyone treated us with utmost respect. Our suite was gorgeous, with a fantastic view. The bathroom was especially spectacular. I don't know if we'll ever be able to afford staying at the Waldorf Towers again, but it was worth every penny for the first night of our marriage!!
Hit or Miss
In the past year, I have had three opportunities to stay at the Waldorf Towers. My experiences range from barely adequate to outstanding.
The staff is a bit haughty, and if one is not dressed in a manner that exudes money (I wear jeans for the most part, am ethnic and may look out of place there -- but am still an HHonors Diamond VIP) the reception can be a bit chilly.
The basic suite is small, and pricey for what you get, but in the off-chance that you are upgraded, it is like Christmas in Toyland.
The lounge for Towers guests has a pleasant feel, but many people bring their children, and no one seems to mind their pawing the food and making a lot of noise.
The most unfortunate part of my last stay was when a guest across the hall placed his room service tray outside his door at 2:00AM one morning, and it was still there 22 hours later!
None-the-less, there are few places in New York with a comparable feel, and I always wind up returning to the Waldorf-Astoria or the Waldorf Towers.
First off, I want to say that the Towers were absolutley perfect. The location was ideal, close enough to walk everywhere but still out of the hassle of times square. The suite was gigantic, having a bedroom, kitchen with full bar, 2 workstations with fax and phones all over the place. Wonderful bed and full marble bathroom. I have stayed in many different locations in NYC and would be hard pressed to consider anything but the Towers for my next stay. Only complaint if I must have one would be the parking on site for 2 days was 90 dollars. A little pricey but doesnt seem to matter to the clientel who stay here. Private elevators with key card access are a nice touch that gets you checked in very quickly and out of the hassle of the huge lobby.
I booked Waldorf Towers after debating between a suite at the Plaza or the Towers. I was delighted with my decision to stay at the Waldorf Towers. The staff were very polite and extremely friendly and upgraded our room to the ambassador suite free of charge! The room was exquisite, beautifully decorated and spotlessly clean. Myself and my partner had just got engaged that day and the stay at the Waldorf helped to make what was already a great day even better! I would highly recommend this hotel.
Okay, right from the start, the staff was excellent. The rooms were a bit dated, but nice and big(so big, your room has a doorbell). Mind you, my wife and I had a suite. The ambience is superb although there were quite a bit of kids there because there was some kind of dance competition. The views were awesome, in fact we saw the fireworks from our room and I caught it on my digi-cam. Even the limo/taxi folks were polite. I also liked the fact that you had your own private elevator that is different from those who are staying at the waldorf-astoria(non-towers). Beds were the most comfortable I have ever experienced and believe me, my wife and I stayed at hundreds of hotels. All in all, definitely a recommend and use priceline!
Always the best
Our suite in the lower towers, was elegant. The front desk representative, Ivalua, could not have
met the needs of our party and of our handicapped guest more perfectly. The upper floors 35-42 have the most spectacular views. The four private elevators, for Towers' guests only, no longer have the white gloved attendents, but you will still enjoy the other special luxuries of The Towers. When you want privacy, use the the private 50th Street entrance. It is private and secure enough for the President of The United States and other dignitaries! Want to stroll to your suite through New York's grandest art deco lobby, just use the grand Park Avenue Entrance. Don't try to return to your suite on the Park Avenue Elevators or Starlight elevators though; they just service the lower floors of the Waldorf=Astoria, not the Waldorf Towers. As a frequent traveler to New York, we've tried the rest, but keep returning to Waldorf Towers because there realy is no better in our opinion.