Beware of unhelpful staff

We stayed at the Sylvia last year and had a terrible experience because of unhelpful staff and poor management. We lost the key to our safety deposit box and were willing to pay the fee ($100.) to cover this, but the situation was handled terribly by the manager (much lying and bullying on his part), and we would never go back. Also we had booked three months in advance to get a room with a view on an upper floor and were put on the second floor with the view blocked by trees.

Love the Sylvia

Do you want to stay in a sterile tower? Or do you want to be in the heart of history? Do you want to be in a concrete jungle? Or do you want to be on the threshold of nature? English Bay is across the street, and Stanley Park is a block away. And because Vancouver is a 'walking city' you can get from there to Gastown in about 20 minutes. What's your hotel room for? To povide a bed, a shower, and maybe, breakfast. Then, you're gone. The staff have always been kind, considerate, and attentive. And i will always go back. In fact, the last time I was there, i took a trip on a tour bus to aclimate myself with the city, and as we came out of Stanley Park, i asked the driver if he could let me out at The Sylvia. As I was getting off the bus, I heard the driver saying, "This is the most intelligent woman in Canada".

Very nice and welcoming

i stay here alot and i can always count on the sevias to be graet the staff work tougheter whith great entoseasim. the rooms are very clean and cozy thank you

The Sylvia

Beware of the lack of service provided by the staff and management at this hotel. Although the building and scenery are beautiful, they are not interested in providing kind, helpful service to their guests.I had clothes stolen from my room, by the staff, and the management have done nothing to help.

Nice Value & Location

Considering the price and location, this is a great option. Our "small" queen room was actually quite sizeable, with nice big windows (missing view was expected) and thick curtains. All was clean w/ plump pillows. If you nit-pick over things like missing curtain pull rods, holes in the wall left behind by removed fixtures, or having to dig hallway doors open with your fingers due to a lack of a handle this might not be for you. But we could handle it. The bar had a view, relaxed feel and reasonable prices. The desk staff was pleasant enough. And the location was more than pleasant - though a bit away from the main tourist action (a plus for many), well served by Denman St, Stanley Park and English Bay. Definitely recommend.

Welcoming

I've stayed at the Silvia on numerous occasions and have found it always to be very welcoming. From the congenial staff (some with lovely Brittish accents) to the very clean rooms, not to mention one of the best locations in Vancouver just steps away from shopping and the natural beauty of Stanley Park. The Sylvia is my first choice when i am visiting in Vancouver. To me, it is "old" Vancouver, at it's kindly down to earth best!

Great value!

A superb location and a fine shabby/chic ambiance.excellent service from the staff. highly recommended for being a good value.

Lovely

Stayed at the Sylvia for the second time and loved it. The hotel is comfortable older building and has an upgraded resturant. We had the grilled salmon which was delicious.

The nicest part of the Sylvia's location is the access to a quaint neighbourhood that exsisits around English Bay. I enjoyed many an early morning walk with a cappicino in hand walking the sea wall at English Bay.

Good beer and food at the sylvia

The rooms are clean and comfortable albeit smaller than the N. American norm. However, this is more than made up by the hotel's excellent location and value-for-money rates. All public rooms have a pleasant ambience. The food is of a high standard no matter in which location it was taken. Of special note was the fillet of sea bass. Also, all staff encountered were friendly and helpful. As a beer aficionado I would especially recommend the Tree Amber ale.

The Sylvia

My husband and I stayed at the Sylvia during the summer. While it is not fancy, it is clean and comfortable, and cheap!!! The best of all was the location. It was close to great restaurants, around the corner from Stanley Park, and across the street from English Bay. I wouldn't at any other place.