The Sutton Place Hotel
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Historical Traveler Reviews The Sutton Place Hotel Chicago
I travel to Chicago about once every other month or so. I have stayed at many hotels including the Wyndham, Hyatt Regency, and the Hyatt on Printer's Row. The Sutton Place is unquestionably on another level. The rooms are amazing. Great views with the floor to ceiling windows. The CD/DVD player with the surround sound is great. The beds are fantiastic and the soundproof rooms help to ensure a good nights sleep. The bathrooms, by far and away are the best part. The deep soaking tubs are fabulous. The fresh orchids are a nice touch as well.
The service at the hotel is impeccable, much more personal than any other hotel I have ever stayed at. MY experience with room service was good as well. With the number of great restaurants in Chicago, we have never eaten at the hotel restaurant, so I cannot recommend that. Everyone at the Sutton Place goes well out of their way to ensure a most enjoyable stay. I would definitely recommend this hotel to anyone.
The Sutton Place Hotel: Did Not Meet Our Expectations
My husband and I, who are both in our early thirties, stayed at the Sutton Place Hotel In Chicago from December 30, 2004 to January 3, 2005. I will start by saying that we have very high standards when we travel. Unfortunately, the Sutton Place Hotel did not meet our expectations.
The reason that we selected the Sutton Place Hotel was because "The Connoisseur's Guide to the World's Best Resorts and Great Hotels: The 2004 Collection" rated it as one of the world's best hotels in Chicago. According to the guide, the Peninsula Chicago and InterContinental Chicago were the other two choices in Chicago. We tried to book a room in these hotels as well, but they were completely sold out for New Years.
The Sutton Place Hotel was built in 1988, but renovated in 2003. All I can say is that it did not look refurbished at all. The carpet and walls in the hallways and rooms had rips and stains. The rooms were the main disappointment. The furniture was old and tired looking, as well as just plain tacky. What was with the black leather headboard on the beds? The computer desk and dresser were faded and scratched, while the bed was less-than-average. Supposedly, the rooms had "state-of-the-art" sound systems, but if these were state-of-the-art sound systems, I would hate to see what a "regular" sound system looked like. I had a chance to see the other rooms and suites in the hotel and they were just as bad.
The room service was beyond belief - something out of the Twilight Zone. One evening, I ordered room service and was told that it would arrive in 35 minutes. After an hour, I phoned back asking about the order. The waiter who answered the phone informed me that the cook had not shown up and consequently he (the waiter) had to cook and deliver the food. As I was completely mortified that a waiter was cooking the food, I immediately cancelled the order. This was completely unprofessional and unacceptable.
On the positive side, the hotel - lobby, elevators, hallways, and rooms - was always clean and fresh smelling. The maids were fantastic, as they were constantly cleaning these areas.
The hotel had modern and updated bathrooms with a deep soaking tub and separate glass-enclosed shower.
The service at the door was impeccable and inviting upon our arrival, while the valet parking service was friendly, fast, and efficient.
The location of the hotel was prime. It was within walking distance to the Gold Coast, Magnificent Mile with all the excellent shops such as Louis Vuitton, Gucci, Saks Fifth Avenue, and Neiman Marcus, as well as the outstanding restaurants, jazz and blues clubs, and martini bars.
Overall, the Sutton Place Hotel was not what we expected for a "world best hotel." Whoever reviewed this hotel for the Connoisseur's Guide is sadly mistaken. If you are looking for a true 5-star hotel like the Ritz Carlton or the Four Seasons, I would not recommend the Sutton Place Hotel. But if you are looking for a three-star hotel in a prime location, I would recommend the hotel. If you have any questions about the Sutton Place Hotel, please feel free to email me at firstname.lastname@example.org.
Sutton great location
My husband and I have just returned from a 3 night stay at the Sutton. Its a great location close to great restaurants and bars on Rush. The room was great and the staff excellent I would recommend this hotel to anyone.
IT DOESN'T GET ANY BETTER!!!
My husband and I have stayed at a number of four plus star Chicago hotels recently, all of which have been great to outstanding, but Sutton Place is tops!! We had a corner room with an absolutely breathtaking view. Ask for a lake view it's worth the extra money.
All of the staff was very friendly, they made us feel more than welcome. The location is unbeatable, great restaurants, bars and shopping right outside the door. We were only planning to stay one night, but the room was so wonderful and there was so much to do in the area we just had to stay another night. Excellent!!
Take Bad with Good
First the good:
The location is excellent. This hotel is in easy walking distance of the old school steakhouses, the Gold Coast, and the John Hancock. The value is great. You can't beat the price in that area and still have a reasonably clean hotel with reasonably polite staff. The duality of the neighborhood was striking--a nice, quiet urban neighborhood bordering the hotel on the west and wildly popular urban nightclubs and steakhouses on the east. We liked the fresh orchids in the bathroom.
Then the average:
With one exception, the staff was polite. The room was of decent size with the expected big city touches (robes, umbrella, CD player, etc.). The conscierges were friendly but did not seem to have as much pull in the city as other four star hotels we've stayed in.
And lastly, the distasteful:
On the first night, we were treated very rudely by the restaurant's hostess and the food was so bad, I could only eat a few bites, even though we'd been travelling all day with no time for meals. For the rest of our stay, when we weren't taking advantage of one of the fine dining establishments Chicago has to offer, we'd simply eat at the nearby Drake or Ritz, where we were treated exceptionally well despite the fact that we weren't staying there.
But worst of all, the sheets were too small for the bed. The first morning, I woke up sleeping on the mattress (YUCK!). I called down and asked for a solution (bigger sheets or two bottom sheeds to cover the bed, etc.). I was assured it would be taken care of. When we got back to the hotel that night, nothing had been done. So I had to take a sheet off the second bed and make up the bed so we'd have enough bottom sheet to cover the mattress--not my idea of a vacation, especially since we were staying there for almost a week.
If it weren't for the sheet deal, I'd recommend that money conscious travelers stay here, make their own attraction and dinner reservations, and eat away from the hotel. However, I still shudder to think of that mattress and for that reason alone, would not recommend this hotel to anyone until they have bottom sheets that fit the beds. For us, we're going to save a few more pennies and stay at the Drake or the Ritz next time. The whole restaurant experience showed us how very much it is worth it to stay where someone values your business.
Impeccable Service and Great Location
I would like to commend all of the staff for the service that I received. Anytime I called for an extra sheet or even a fork to eat food I had brought back from a restaurant with, in less than five minutes there was someone at my door. After a late night I was hungry and had some food left over from eating out earlier and I needed it heated up. For no charge, my steak was heated up for me, brought up on a tray with a glass of water, A1 sauce, silverware and fresh flowers. At three in the morning this was a great asset to my stay.
Although I only stayed two nights, there was a lot that the concierge helped me out with. Reservations for all my meals were set for me at whatever restaurants I wanted, a personal masseuse was sent to my room and charged to my room account, and all of my questions were answered courteously and sufficiently.
My room was very clean and kept up. I had a junior suite in a corner room with little to no outside noise. The DVD/CD player was very convenient and the speakers blasted the provided jazz CD while I soaked in a luxorious bath.
The location was great. There were many dance clubs, sports bars, martini bars, or relaxing jazz venues within a brisk walk. Anytime I needed a cab, there was some waiting at the hotel to take me to my destination. The head valet referred to me by name every time I saw him. All in all, this was a great stay and I will definitely be back.
Let me start out by stating the location of the hotel is marvelous.
Lots of fine restaurants and clubs all within walking distance. After that, there is really nothing good that I can say about the place. The lobby is sparse and cramped, and the room was absolutely overpriced and spartan. Every Holiday Inn and Ramada that I have been at was much better. The cost to park my car was $35.00 a night and I had to wait 50 minutes on check out for them to retrieve it. We were hearded into the already cramped lobby with many other couples, all whose patience were running out for the long delays.
The Whiskey Bar and Grilel was also highly overpriced and the service was simply the worst of any I have ever experienced in that neighborhood. I was really looking forward to a great weekend getaway with my girlfriend, but Sutton Place just put a damper on the whole thing. Our bed....with its leather headboard that looked right out of a 70's porno movie, the cracks in the wall, as well as a climate control that didn't seem to work, really made me laugh more than it made me mad. I highly recommend checking out any other hotel in the area and avoid Sutton Place at all costs.
I have to give it a terrible rating based on the cost and it's minimal features.
The service was excellent. Staff was very knowledgable about surrounding area. Rooms were clean and had a feel of home. Location is close to whatever you want to experience. I will stay this Hotel again.
Great Hotel with Limitations
We chose the hotel because of its location off the Magnificent Mile. It is uniquely situated in a more neighborhood-like setting close to fairly decent restaurants. The service at the door was impeccable and inviting upon our arrival, and each time we came and left the hotel for walking and driving trips. Valet parking service was fast and efficient. The room we had was beautiful. It was fantastic coming back from dinner and a jazz club to find the bed turned down, chocolates on the bed and soft jazz playing from a very good stereo.The limitation is the concierge service. We found it weak, although the people were quite nice. In most places, the concierge staff appears delighted to offer dining and entertainment options and delighted to follow through with obtaining reservations. The coneirge staff here was far more reserved. Would we stay here agin? Absolutely! Just spend more time planning your own outings.
Location, Location, Location & More
My husband and I had wonderful stay at the Sutton Place....great location, fabulous room, great bathrooms...terrific service. Everything you need and want. Would definitely stay here again.
TripAdvisor Reviews The Sutton Place Hotel Chicago
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