Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, Nevada, 89595, United States | 4 star hotel
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This 4 star hotel, located on 2500 East Second Street, Reno, is near National Automobile Museum, Rail City Casino, D Bar M Western Store, and Celebration Wedding Chapel.
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    Historical Traveler Reviews Grand Sierra Resort and Casino Reno

    Some Problems


    My husband and I and our children stayed one night in a room on the 21st floor. I had to stand in line for 45 mins to check-in. The room was one of the newly remodeled. The first thing we noticed was a large spot on the ceiling from some sort of water damage, we called down to the front desk and a few minutes later a maintenance worker came to our room to inspect the ceiling, she told us she didn't know how the damage got there but it should be fine and left. I would expect that a newly remodeled room would not have water damage, but nothing further was done about it. Also the lighting is very dark, like they are trying to hide something. The bathroom was nice, but it only had a shower, no tub. We liked the restaurants and the entertainment choices that are offered. The casino is very nice. The resort is still under renovation, so I can only hope things will get better. We might try again when everything is done.

    Quiet stay at the Summit


    Recently stayed at the Summit for the first time while attending a conference held there. I've stayed here several times before when the hotel was the Hilton, and was quite surprised at the changes. From the moment you walk into the lobby, you are greeted by a fairly dark (mostly brown/black and beige colors)and subdued atmosphere, with contemporary furniture/ leather couches/ chrome tables. The check-in line was quite long, but went fairly quickly.

    Service was prompt and pleasant throughout our entire stay, from room service, housecleaning to the restaurant staff.

    The hallways to the rooms are indeed VERY dark as described by other reviewers. Our room on the 24th floor was comfortable and just as described on their website, with exception of the bedroom tv not being a plasma tv, and it too was very dark inside. The only lighting (3 lamps/a desk light and several mood lights) is definitely insufficient. Black walls and cabinets made it worse. Even during the day, with the curtains open, we kept the lights on for comfort.

    The bed was very comfortable with plenty of pillows. However, as previously reviewed - the pillows are huge and very firm. We requested and rec'd feather pillows that helped. The room was nicely insulated, keeping out all other noise.

    The bathroom was great, with exception again of it being so dark, despite 3 different light settings. The shower was large and nicely tiled with great water pressure. I must say though, for such an upscale room, the toiletries were nothing special (2 soaps, 1 lotion and 1 shampoo w/ conditioner).

    Room service was prompt, with excellent salads and reasonably priced. Starbucks downstairs was convenient in a rush, but typical with any Starbucks - overpriced. The cafe's coffee next door is just as good. Had lunch at Johnny Rockets just for something different. It was ok and fairly quick. You do get some of the smoke from the casino area though. Breakfast and lunch at the Sierra cafe, was also good and service was quick. Dined at Charlie Palmer Steakhouse (pls.see my review under restaurants).

    All in all, it was a great stay. I would definitely recommend the Summit over the old Grand Sierra rooms (Floor 1 - 16). The hotel is fairly self contained, considering it is about 5 miles from other hotels and restaurants. And surprisingly nice, it just doesn't seem like it is a casino hotel.

    Beautiful aristic room


    We stayed for only one night before an early flight, I wish I would have had a chance to experience more of this hotel.

    From the moment you walk into the room, you notice the overall artistic look. I have been to more luxurious hotels, but I've never had a room that had such an integrated designer feel. The feeling is that of your rich uncle's guest quarters that were done by an interior deigner.

    The beds were VERY comfortable, we did have the flat-screen TV, the bathroom had a huge tiled shower with heavy glass doors, a large stack of (almost) bath-sheets, (not those small hotel towels), and even a nice rug to step out of the shower onto. It was apaprent that they paid alot of attention to detail.

    The hotel seems to be in good repair, with many on-site services like theater, bowling alley, and a shopping mall.

    On the negative side, and this is slight, the room had many different mood lights and lighting accents, which was very pretty and artistic but not really bright enough. Even the coridoors had lots of "mood lighting", which is a polite way to say that they were fairly dark. Finally, like many Reno hotels, it's walking distance to absolutely nothing (but only 5 minutes drive from he airport).

    BEWARE - not all rooms are finished!


    We stayed at the Summit on Wed Jan 23rd, 2008 for one night. I reserached hotels in Reno, and was excited to stay in the upgraded Condo/Hotel at the Grand Sierra resort, the pictures looked amazing! Unfortunately, because we arrived a little late (9PM), and went directly downstairs to gamble, I didn't notice that our room did NOT have the flat screen TV promised in the advertising, and NO TV in the bathroom either. This was a HUGE disappointment to me, since we paid extra to stay in this "nice" room, and didn't get what was promised us. At midnight when I called downstairs to tell the front desk that the TV in the bathroom was missing, everyone was completely surprised, and even housekeeping said they would make a report of it! The next morning when we checked out the lady at the front desk said that not all the rooms on the 26th floor have their TV's installed yet!!!!!!!!!!!!!!!!!! Of course, no one bothered to mention that to us the night before when we checked in! When I voiced my disappointment, she checked with the manager and were able to give me a whole whopping 10% off my price. Big deal.

    Another thing about the room we stayed in, there were only two pillows on the bed, that were so huge they hurt my neck, and there was no comforter on the bed, (like in the pictures of the rooms). It was like we got a room that was only half ready for someone.

    We did like the casino, Sports book and Entertainment options. And there is an awesome wine tasting bar there called "Reserve".

    We'd go back there, overall it was nice. Just remember that if you stay here make sure you get a Summit room that is COMPLETED, with flat screen TV's installed.

    Very Nice, Good Value


    We stayed at the The Summit at Grand Sierra Resort & Casino this year for Christmas while skiing in the area around Lake Tahoe. Overall, I was very pleased with our stay and would consider this hotel again if I were planning a trip to Reno. Check in was quick and easy even though we arrived early around 1:30 PM. The line did appear to have grown significantly closer to the traditional check-in time of 3-4PM.

    I would have to say that the best part of the hotel is the rooms themselves. The recently renovated room was very spacious and nicely decorated. Having a large sectional in the room was nice for getting comfortable in the evenings. The king bed had plenty of pillows and provided a good night's sleep. The room also had a large (42"?) flat panel television and another TV in the bathroom. Although some of the thrill of the high-def set was lost due to the poor reception of the hotel's cable. The room also had plenty of storage space in the room, an electronic safe, a mini-refrigerator, microwave, an iron, and an ironing board. The all-marble bathroom included a spacious shower, very nice bath towels, and good quality toiletries. If you like having a bathtub, you might want to look elsewhere because there was not one in our room. Also be aware that the lighting is very dramatic (read dim). Another noticeable feature of the room was the absence of outside noise. Our room was very well insulated which we appreciated.

    The reception area and casino were also quite impressive. We found the service in the casino and bar areas to be friendly and efficient even if the drinks were really light on the liquor. In addition there was a good variety of casino games to keep us occupied in our downtime. The hotel parking is ample. You may need to be prepared for a good hike when the hotel is busy though. If you don't like walking, valet is also available.

    The only restaurant in the hotel that we tried was the buffet. We had breakfast there on two occasions, and found it to be quite good. Service here was also friendly and efficient. We also visited the Starbuck's in the lobby and it is .....well....Starbuck's.

    I would not, however, recommend going downstairs for any reason. The "mall" that they have downstairs just has a strange feel. Kinda like you are in a ghost town or something. Also, the spa is a "pass". It has a very "low rent" feel, and the massages that we received were OK at best. The fitness center would be alright if it were free, but the fact that they try to charge you a fee to use it is almost laughable. So, my best advice is just to stay on the upper levels of this hotel.

    Since we were there in the winter, we did not have the opportunity to try out the pool or any of the other outdoor activities. Maybe next time.

    In summary, I think that you would be quite satisfied if you elected to stay at The Summit at Grand Sierra Resort & Casino. You might also look into the new wing at the Peppermill. We did have the chance to visit this hotel/casino during our trip, and have added it to the list of places to consider if we are in need of lodging in Reno again.

    Really nice room, bad parking


    We booked this ahead of time through tried to cancel our reservation a couple of days ahead of time as it became apparent we would have time to travel farther down the road and were told it was too late. :(

    Still, the room itself was very nice- I double checked my booking receipt to make sure I hadn't accidentally booked a much more expensive room. We were on the 24th floor, I think, and it was gorgeous. Just what the photos show- orchids and dark brown walls, great night view of the city, flat screen tvs in main room and bathroom, which was lovely. The shower was tiled with beautiful thick glass doors that swing in or out. We were very impressed with the room, although the wallpaper did seem to be peeling a bit in one corner. It was a clean room, and that is important to us.

    On the negative side, though, we had a heck of a time finding a place to park that was anywhere near the door where we were supposed to enter the hotel. We ended up driving entirely around the (giant) resort, dragging our luggage through rows and rows of cars in the open air parking lot, up a long ramp that is apparently the small road to the door in the daytime, up a set of stairs, through a revolving door, and through part of the casino to get to the elevators to our room. With two small, tired children and in the cold night of winter, this was much less than ideal.

    Once we got inside, though, it is a lovely destination with lots to do if you want to spend some time in a hotel/resort. They have an enormous non-smoking bowling alley, a movie theater, shopping, a Starbucks, and are apparently preparing to build a giant indoor water park, though I didn't see construction anywhere.

    All in all, nice once we got in the room, and worth what we spent all things factored in. There didn't seem to be any breakfast other than a pricy room service or a trip to one of their many restaurants, so we found a nice Sherri's down the road a bit.

    The pool is outside, so we weren't able to take advantage of it this time of year.

    "Great family friendly hotel..."


    My wife and I took our 3 boys (12, 5, 3) to Reno on Dec 29th weekend and my kids loved the hotel. As I do often when planning our family vacation, I research and research the hotel we are going to be staying at. To my surprise, the Summit at Grand Sierra was better than I expected. My wife and I stayed here back in 2000, (Reno Hilton) and since then, a major renovation was done from rooms located on the 17th and upper floors. This is known as the Summit. Rooms from 2nd to the 16th are still from the Hilton days and these rooms need a major renovation soon. We arrived around 2pm, checked in in about 7 minutes tops. Gave a key to my 12 year old so that he can open the room for us and the first words that came out of my kids' mouth were "WOW!" My family said, "daddy did good." I was proud to see my kids enjoy the room. We didn't leave our hotel the entire 2 days we were there... we didn't need to. The bottom floor of the hotel has a gaming area for kids and a 50 lane bowling alley, a $3 movie theatre that was playing (American Gangster, Bee Movie and 2 other movies that I don't remember the title of). Johnny Rockets Hamburgers, Starbucks, Round Table Pizza and TCBY are also in the hotel along with a buffett, a grill cafe and shops. Room service was great also. Only thing we didn't like was the fee ($10) to go to the gym. Having a microwave/fridge in the rooms are always a plus. 2 queen beds, ummm, excuse me, 2 comfortable queen beds, a 50' flat sceen in the room and a 19' flat screen in the bathroom with marble walls/floors and granite counter tops!!! Needless to say, i was in the bathroom longer than I should have been!!! =)

    Anyhow, I recommend this hotel to EVERYONE!

    Not a four star hotel.....


    Let me first say that the rooms at The Summit are beautiful..and there are a lot of wonderful amenities, including a bowling alley, shopping mall and wonderful food at Charlie Palmer's Steakhouse...where the only staff in the entire hotel was four diamond. Right away when we checked in (we were a half an hour early, but thought that we might get lucky). Mary Rose at the front desk was very abrupt and rude...sent us away and told us in no uncertain terms that we were to come back later. We went to eat at the Sierra Cafe and were waited on by Rebecca, who was nice in a vague and distracted sort of way, but to be served sandwiches took almost 1 1/2 hours. The maids mayhap do not know how to read, because the two nights that we stayed and even though we had the Do Not Disturb Sign on the door, barged right on in....which is my number one pet peeve. The mixed drinks were so watered down and expensive that I might have as well been drinking pop. If you decide to drink here, stay with beer and wine...they can't water that down. The bartenders also were rude. I really don't think that I will be back...even though the rooms are gorgeous. For the money, I don't like feeling like so much muck on the bottom of someone's shoe. .

    Really Nice Option in Reno


    We stayed here on a road trip and this was a great stop. We stayed in the Summit area, which means the rooms were all recently remodeled. The beds are great, very comfortable. The room is pretty large, there's a nice flat screen TV, and the bathroom is really large and nicely done, including a walk-in shower with oversized "rain" showerhead.

    There is a lot to do in the actual hotel itself. In addition to the casino, there is a large arcade area for kids (including younger kids), several inexpensive eating options like a pizza place, and a nice movie theatre that shows somewhat current movies for only $3. These features helped make this a family friendly option that still felt upscale.

    Of note: They charge for internet or fitness center use; there is no tub, just a shower; and we had to call to get a hairdryer.

    TripAdvisor Reviews Grand Sierra Resort and Casino Reno

    4.00 of 5 stars Excellent

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