One King West Hotel & Residence
How has this hotel rated in the past?
- Room service
- Wheelchair accessibility
- Fitness/Health center
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Historical Traveler Reviews One King West Hotel & Residence Toronto
Attentive Service, Lots of Potential
I spent 2 nights at the Suites with my girlfriend for New Years. The hotel is open to the public but is still under construction in various areas. Aside from aesthetically, the construction was of no bother.
We booked a Superior Room which consisted of a King bed, sitting area, study desk, an oversized bathtub, and all kitchen essentials. The television and DVD player were state of the art and the Sony CD/radio alarm clock was a nice touch. The room was clean and roomy suiting all our needs.
A nice added touch was the complimentary chauffeur service consisting of 2-3 drivers and 5-8 classic cars (including RRs and Cadillacs). Valet was always willing to drive us wherever we wished within the city limits.
The hotel restaurant is small but quaint and the menu selection is decent and reasonably priced. Room service was available but unfortunaley I was kept on hold for so long that I did not end up ordering it.
The Suites are located in Toronto's financial district, which can be quiet outside of M-F,9-5 but entertainment is a short taxi ride away.
I would definitely stay at the Suites again especially for $149/night including breakfast buffet and transportation.
Great Service-rooms need more attention to detail
The service here was exceptional - from the driver who took us to our restaurant, to the people who served us breakfast. Always friendly, courteous and willing to help. We were quite impressed by the service.
The room was great but there were some details that got missed. The bathroom door looked like it had only been primed, there were dings on the cupboards and the duvet was not your typical big and fluffy hotel duvet. Temperature varied in the room but I suspect that was because we were in the old part of the building with old windows.
I would definitely go back and stay. Let's hope the details are still being worked on.
The rooms are nice but the service is appauling! Everyone from the Front Desk, to the room attendants to the door person were unfriendly, unwelcoming and rude.
This hotel is new but management must take a good look at the way they staff, or perhaps what they're doing to make these men and women feel so unimpressed and unwilling to treat the guests hospitably. The setting is gorgeous, but I wont be back until service and staffing is vastly improved!
A birth, an engagement and then a wedding
The suites have very comfortable beds with doonas, not those sticky stiff bedcovers most hotels expect you to sleep under. The decor is pleasant and the room equipment well planned and generous. We booked into a suite for 3 nights and planned to hold our wedding there. However when the hotel staff found out we had come all the way from Australia with our neice to be married in their hotel they told the owner manager who very generously organised for us to have a beautiful room for our ceremony, the old directors' boardroom (the old part of the hotel including the foyer is a old bank which they have almost finished renovating). The staff set up the room for us with chairs table music equipment complimentary champagne etc and were very excited for us. This seemed to be just one example of a hands on owner manager who cares about his place and is working hard to make it the best for customers. He was very understated working quietly beside the staff on the front desk, We were told that the hotel had recently almost had a birth, then they had had a successful engagement (not the same couple) and they were happy to have a wedding there - so were we. We recommend the hotel, and if you have any problems just tell the staff - they take it seriously and will fix things up. We'll be staying there next time we are in Toronto, Kath and Elaine (and neice Erin).
Still under construction
I stayed at the Suites at 1 King West for four nights. I booked a special rate of C$199 per night for a "superior" suite. I requested an upper floor and was put on the 22nd floor, which is high-ish, but still less than halfway up the 51 storey building. I was on the King Street end of the building with a view up and down King Street and had a bit of a lake view on the east side but my view directly north across the street was of the CGI sign at the top of the building across the street. The room also seemed to be a good bit smaller than the "over 500 square feet" that is supposed to be in a superior suite. I suppose I could have requested a move to another room, but I did not. The room had very nice furniture, but the fit and finish of the cabinetry was not so great and the design of the room was not particularly sensible.
The bathroom had lots of wasted space and was a bit chilly as the exhaust fan is strong but blows out cold air. I liked the honed marble surfaces though. Water pressure was good and there was plenty of hot water.
As a previous reviewer mentioned, the refrigerator is very noisy. I think it has something to do with the freezer compartment which when I opened it was caked in ice. If you are a light sleeper this is likely to be a problem for you. The suite does not have a real kitchen as I had expected, but it include a microwave oven, a mini-fridge, dishwasher drawer, and compact front loading washer and dryer which I did not use but looked to be of good quality.
The bed was very comfortable as was the sofa. There is a an electronic safe in the room that is big enough to hold a small to moderate sized laptop.
One of my biggest problems with the room was the completely non-sensical location of the high speed internet connection. There was a 4 foot or so Ethernet cable connected under the headboard of the bed. This is OK if you plan to work in bed, but if you want to use the internet while sitting at the desk like a normal person you are out of luck. There is a lamp on the desk with a network jack that is also coupled to the telephone. But when I plugged my network cable into it I got no connection. I called the front desk to ask about this problem and they said they would try and get me a longer cable, but they never did. I can't believe I am the first person to complain to them about this issue. Luckily I was in T.O. more for pleasure than work, but if you are there on business and need a network connection beware. There is wireless in the lobby, but not in the rooms. The hotel's business center is not yet constructed.
I noticed that several of the floors are not even carpeted yet when the elevator stopped to let people on or off. There is still a lot of construction activity going on, but I did not have any sort of construction noise.
There was also some trouble with the elevators. I arrived back at the hotel late one evening when it was very windy and found that the draft down the shafts was so great that the elevator doors would not close. The front desk attendant had to push the doors shut in order for the elevators to work. That didn't exactly instill much confidence especially in a building so tall. There is also an elevator attendant who sits in one elevator riding up and down all day from about 8 AM to 5 PM pushing the buttons for guests. I can't imagine a more boring or unnecessary job.
The included continental breakfast was fine. And the rate also includes free local calls and 15 minutes of free long distance anywhere in North America each day.
The staff was unfailingly polite and friendly. But there are much better values around downtown. For $200/night I guess I was expecting something exceptional. They will have a hard time filling this hotel at the higher "normal" rates. I expect that the promo rates will be necessary to keep guests coming. Next time I am in town I will likely stay somewhere else unless I could get a rate closer to $100/night.
I travelled here twice for business/vacation and had the opportunity to stay at the Suites both times.
The first time I stayed for a week during the Toronto Int'l Film fest. My standard suite was excellent and clean. The service staff were friendly and fixed any problems I had. Any mistake or inconvenience I had was quickly fixed. When there was no hot water for an afternoon( City problem) they promptly sent me bottles of water to my suite. The beds were impeccibly clean (brand new) and comfortable. They allow free long distance calling for 10 minutes a day and unlimited internet access. Because it was under construction, I had a better rate....Advice: Don't book through expedia...I saved 70$/night by calling the hotel directly... (199/night)....
The second time i was there I had a deluxe suite facing the atrium. It was a larger area with a couch however I did not like it so they immediately sent someone up to move me to another room. This room was AMAZING. It had dark hardwood floors with a big screen TV, Table and writing area. The only problem was that my TV did not work and the view was very limited. They did send someone in two times to fix my tv however it did not work and I didnt really mind.
The second day they called me and promptly moved me from the 9th floor to the 25th floor with an amazing view of the city. This room had a separate bedroom and living room with a slightly larger square footage. Spectacular!
I highly reccomend the suites at 1 king west. It is steps away from the main subway line and Eaton Center as well as the Financial District. The staff is very friendly and helpful. AND when problems occur they did not hesitate to fix them and compensate me for the inconvenience....
We recently stayed at the Suites At 1 King West on Sept. 8. 2005. We arrived later in the evening...about 10 pm and were immediately welcomed by the valet. We then walked into the lobby and were greeted immediately by the front desk. Upon arriving, we realized that the property was still under construction...we thought it was much further along then it actually was. The 24 hour room service was not 24 hours yet and the tower rooms (to my knowledge) were not ready...only floors up to 11.
Normally, I would be disappointed, however, the staff made our visit a memorable one. The entire staff (not just 1 person) were very friendly, genuine, quick to handle requests, and helpful. I travel quite a bit and always to "nicer" hotels and the staff at King 1 is one of the best I have encountered.
I needed to work the following morning and early afternoon and thought the wireless internet or business center would be available after checking out. But, the business center was noisy with the construction and the wireless was not available in the lobby. So, after I called downstairs to figure out what to do, I received a call back immediately from the staff informing me that we could have the room...pretty much until we needed it. (high speed was in the room) Now, keep in mind that this was during the film festival, so I am sure they were pretty much sold out and allowing us to stay in the room past 3pm...was extremely thoughtful. We also requested a different room after we checked in to a room with an atrium view. They got back to us right away and switched us to a city view room.
Although we did net get to experience much within the hotel (breakfast, room service, etc.)...everything we did experience was 5 star. I know this property, once finished, will be amazing and we are planning on returning next summer. And, if I had to go to Toronto for business next week, I would stay there again.
Oh...almost forgot to mention that the beds & linens are great! Very comfortable.
Great but Warning - not yet finished!!!
This hotel is going to be great when it's done, but it's not finished yet, something that would have been good to know when I booked! Neither expedia or the hotel's own website mentioned that construction is ongoing and there are still builders etc wondering around and building materials about the place. It's not noisy because of that, but the gym, pool and dominion club aren't yet open, which was disappointing as I only paid the high room rate due to the expectation of these facilities. The room itself was furnished really well although standard hotel size, and the bed is lovely and very comfortable. The shelf in our bathroom was faulty, resulting in a broken perfume bottle (which they reimbursed us for upon request) and this was not rectified despite reassurances it would be fixed on the same day. The staff were great, but room service food was absolutely terrible. Location great for Eaton Centre and financial district but I would probably stay closer to Bloor St next time.
Overall, this is potentially a great hotel but beware opening niggles!
Best hotel in Toronto
Amazing suites with great views and incredible service. Beds are comfortable and amazing staff with great food and great location. I'm DEFINETELY COMING BACK. It also has a private social,business club and vault for its guests to use in the near future. They will definetely be seeing me again
I stayed for only two nights at the Suites At 1 King West and what a great impression it made. The contemporary look was so welcoming and comforting. It was like my own sanctuary. The kitchen/eating area was well design. I had everything I needed only a foot away. I was so amazed that the laundry machine and the dryer didn't make a sound. I had to admit it was hilarious trying to get the laundry machine up and running but we succeeded. Gorgeous bathroom I might add! And lets not forget the King Size bed. Talk about taking my breath away. That must have been the best sleep I've had in awhile. The bed was extremely comfortable you just don't want to get up. Last but not least, the room service. They were very polite and friendly and provided good service. For the record, I would definitely stay at the Suites again.
TripAdvisor Reviews One King West Hotel & Residence Toronto
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