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Historical Traveler Reviews The Setai Miami Beach
This beautiful hotel is an unbelievable experience. The hotel has really thought about details and has put a tremendous amount into making sure travellers have the best. The Dux bed was phenomenal and a welcome and different touch. The rooms were larger than average and luxurious and comfortable. We would love to stay there again!
The Most wonderfull experience at The Setai Hotel - L.A.
I check in on November 1 till November 7; the hotel cover my spectation; rooms are super cool and comfortible; my rate was $950 at night; the staff very educated and they meet me since i get in to the hotel until i check out. Service at Room Service was excellent, very polite staff; i do really love during dinner time; the lady ordertaker was always calling me by my last name and recomending me food and wine; wich make me feel like a Superman; Jeje yeah; and guys are so friendly; well Pool and Beach was great but i never seen any pool and beach manager around; i ask several times for the manager and never was on it. Restaurant great; but Food too little; Front desk forgot couple of time my wake up calls by well i was on vacation THANKS GOD; Thanks all for you service.
Beautiful rooms, great service...but what's with the daytrippers?
Spent three nights over Columbus Day weekend and had a fantastic time. Anybody that has stayed at Amanresorts will see Adrian Zecha's impeccable touch throughout the public spaces and especially in the rooms. Our ocean view suite was large and beautifully appointed. Thoughtful touches such as a flower arrangement created from our favorite blooms (calla lilies) made the welcome experience extraordinary, as did the in-room check-in.
The only surprise was how far removed the hotel was from the beach. When we had visited sobe last year we saw the Setai being completed and had mistakenly thought that the striking glass condo tower was the hotel....it's not. But no worries, the view of the ocean was a bit remote but certainly didn't diminish our experience, although I'm not sure ocean-view is really worth any premium over city view.
The pools were beautifully laid out and the chaise lounges were extremely comfortable. The cold towels and evian spritzers reminded us of the usual aman touch. But service at the pool lounges, although friendly, was not always immediately available. Likewise at the beach, one overwhelmed waiter attempted to service all guests which resulted in longish waits for drinks. At the beach there are several large, circular, papasans available which turned out to be the most comfortable beach lounges we've ever lounged in....grab one! Oh, and there is an excellent bartender at the beach bar (Rob) that made the perfect mojito.
The restaurant was a bit disappointing. A somewhat awkward blend of brick-oven pizza, Indian fare, and the predictable pan-asian fusion. Didn't work particularly well but the service was fine and the crowd was a feast for people-watching. The bar and outdoor lounge (arrayed around a large reflecting pool) were packed and quite the scene. The spa was excellent and the 90 minute Balinese couples massage was phenomenal,
But there was one thing that annoyed us at the hotel...daytrippers. Not sure what the hotel's policy is regarding day-passes but the beach and the pool seemed half full with people that were not guests of the hotel. Not to sound like a snob, but the last thing I wanted to hear is a gaggle of women from the Midwest alternately planning or reliving their nighttime escapades between quick runs back to their hotel (presumably the Days Inn next door).
Overall, the Setai offers a wonderful experience with beautiful rooms, thoughtful staff (the concierge desk was extremely friendly and helpful), an excellent pool area and relaxing spa. A calming, soothing experience for stressed out refugees from the northeast. Go there now.
Uber Luxurious Experience
I checked into the hotel last weekend and did not want to check out. The hotel is a masterpiece of design with contemporary asian themes throughout. The rooms are huge with a large soaking tub in the middle of each and a rain shower off to the side of the bathroom area. Checking into the hotel is a breeze. A hotel staff person meets you at the door and immediately takes you to your room without the hassle of having to wait in any line. The food at all of the hotel restaurants is amazing. In particular, I recommend having dinner at the main dinning room where indian, thai and other aisan delicacies will tempt your tastebuds. Definitely have dessert! I have stayed at many other hotels in Miami and the Setai is definitely in a different league. I can't wait to return!!
Beyond satisfied with the Setai!
The Setai is definitely a must-stay for anyone seeking luxury and tranquility. Our room was large (I think it was about 900 square feet) and equipped with a bedside bathtub and plasma tv. The bath was drawn and topped with rose petals upon arrival, which was a nice touch.
The 3 pools were never overcrowded and the service was friendly and efficient without being pushy. And, in case you think there is any reason to leave the property, think again. With the poolside gym, day spa and three restaurants, there just wasn't any reason to venture out of the hotel. Plus, given my experience with other hotels in South Beach, I know any other hotel would be disappointing now that I have had the Setai experience.
Terrible Expperience and for The $$ shameful
I took advantage of the summer special $750 rate. For that "special deal" I received surly service a room with 4 towels, poor room service and general lack of service....surly.... "I am so cool attitude" from the staff...what a totally absurd over hyped crock....Complaints to the management went unanswered....to its defense the style is very nice but overall a total disappoinment, especially the management who couldn't care less....never again...save yur money and go to the Four Seasons or even the National...
Fantastic mind-blowing resort!
Just got back from a brilliant 5 day stay at the Setai and what can we say? It was magical! The decor was fantastic, our rooms were unbelievable, and the service was top-notch. We loved the tub in the room, which the staff filled with flowers for us without us asking.
We had high expectations of the Setai as we're huge Amanjunkies and we knew this is a side project of the founder of the Amanresorts. Though technically not an Aman, there were many similarities...you can just feel it in the design, the size and shape of the bathrooms, the views, all the little details.
The location was fantastic too and we loved the Beach Club and the pools. I read the previous two reviews and I feel like I must warn other readers that they are almost definitely fake. Written on the same date, from the same city, with the same number of positive votes, and the same negative comments, it definitely sounds like it's written by the "competition", most likely a manager at the Shore Club. Phones and coffee maker not working, no bath towels...please. This was the anti-thesis of our stay.
One other tip is you can get a MUCH better rate if you book through Expedia like we did...about 50% off. Easiest way to do this is to click on "QuickCheck" here on Tripadvisor.com. We got our room for less than $500 which is on par to other "hot" Miami resorts, but the Setai is the HOTTEST!
Would definitely stay there again the next time we're again on that side of the Atlantic!
If you are going to have a reputation like this hotel does, you have to deliver something. There was nothing "wrong" with our stay, but they are promising like the moon and delivering a 60 watt lightbulb.
We've been to Hawaii twice and go to Mexico and the Caribbean a fair amount, so given the reputation of this place (and the prices) we expected a lot, so we tried it out paying the "special" rate of $750 for a 1 br pov that we found online. That's like half the rate in the brochure that a friend mailed us from Miami (she walked in but couldn't see a room).
We were disappointed and just are writing so if you are thinking of coming you won't be surprised. This isn't a tear on the place, just the idea that at these rates you are expecting something really incredible and I can think of dozens of places that have given more style and more bang for the buck at wildly lower prices.
I should add that a honeymoon couple we saw (you know 25 and never been anywhere) were totally impressed. So it depends on your personal experience. We're in our 30's so we have a lot to compare it to and know it's not "all that."
Rooms are comfortable. Very expensive everything, but you don't spend that much time in them and you don't feel like you're somewhere tropical.
They are very dark and square, with wood slat blinds and brown and black and grey everything. Not breezy and beachy and dramatic. It felt like winter. Also low, low ceilings and some empty spaces on walls.
We had a pov, but you could only see it from the terrace, not from the windows. The windows faced up the street - mostly rooftops. Maybe it would have been different on a lower floor.
There isn't anything "special" about it. It feels like "oh, okay, whatever," not "wow!" I mean we have walked into resorts and just fallen over being impressed. It felt very ordinary, but they obviously spent a huge amount of money. It didn't feel cheap, just no wow.
My wife thought they would have beds and cabanas at the pool, but they just had lounges, some that were flat and didn't raise up and then these wicker Pier One looking circles. You had to wait for them to set it up for you. Both days when we went to the beach for sunset they told us it was 'closed' but there was like 3 hours left of daylight. Weird for a beach resort.
Also the pools were too hot to swim in- like over 90 degrees. It must have been 90 degrees outside.
We were comparing this to some places we'd been in Mexico or Hawaii that were about the same size but thought this felt more unpersonal. They want you to think this is some sort of "Asian serene" experience but it really isn't like that. It feels like a condo (which is half it) and not a hotel.
The staff is hit and miss. Some are nice, but others are like they are doing you a favor. People weren't always there to give you a towel or get you things. We thought we were going to have like a personal servant at those rates, but it was just like anywhere else. They don't even pass around fruit like they do at the Ritz-Carlton.
Saw the gym, but didn't work out. Kinda small.
My wife liked her spa treatment.
None of the restaurants were open- (but they didn't tell us that until we checked in). The manager was nice and apologetic, but come on. We had to go out, even for breakfast because they don't open the Pool Bar when it rains and it was raining at least two of the mornings we woke up and we didn't like the room service choices.
My wife hated the rough sheets. They really were like sandpaper, but we slept fine.
I would tell anyone thinking of booking this hotel to look around for a great, great deal and also maybe see what you get for your money....$750 and you don't even get breakfast or parking included.
They also nickel and dime you on the mini bar. I think they had like $8 chocolates or something. They definitely charge a buck for calls, really weird at this level of hotel.
I just think you can do a lot better for less. It was not special. I would say your price cut off for this hotel should be $400. Anything more you're gonna feel like we did: desiappointed. Next time, we'll go back to the Shore Club.
Anything but a luxury
If you are planning to find a luxury hotel for your stay in South Beach, Florida, I would advise against The Setai Hotel.
My recent stay there was a complete disappointment. At $1000 a night, I recieved poor service and, an at times incompetent and quite rude staff.
The phone never worked, the bathtub drain was broken, and the wake-up call services was terrible (as they could not follow simple instructions). I never had a morning paper and more than once was given incorrect information from the concierge and front desk. The coffee machine did not work and I never even had bath towles. This and many more incidents prompted me to contact the manager who then told me that I could leave. So I did. Even then, as they were to pull my car around, they managed to tell me my car keys had been lost.
I wrote to The Setai and have heard no response. I would stronlgy urge you look elsewhere for that "luxury" experience in Miami.
Stayed in a two bedroom condominium. Very Asian influenced attentive and friendly staff. Excellent rooms with flat screen TV's in every room, awesome bathrooms (great products and linens). Chic decor in hardwood and black granites. Views of South Beach area superb from full height glass windows. Kitchens have capuccino machines and all mod-cons, all best brand products. Well stocked fridge complete with hangover cures! The beds are incredible. Huge jacuzzi baths with lots of room for two. Hotel/restaurant/bar not yet open. Beach bar very cool with great staff. Three connected swimming pools. Best location in South Beach. Was there on a Thursday night (Red room, Nobu, Mint all jamming).
Stay at The Setai. The best place in Miami, no doubt. Looking forward to the hotel opening.
TripAdvisor Reviews The Setai Miami Beach
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