Absolutely fabulous!!

Stayed one night at The Savoy last weekend, having found an extremely cheap internet rate at £139 we were expecting a room overlooking the bins or similar. However, on check in, we asked whether we'd be able to see the Eye from our room, and were immediatley upgraded at no extra charge to a river view suite ( £545 on the tariff board!). The room was huge and beautifully art deco style, with a massive marble bathroom and dressing room.. we had a direct view of the Eye and Big Ben which was simply breathtaking, especially at night. The staff were all fantastic, the breakfast was superb and the whole Savoy experience just made our weekend perfect. Even got my trainers cleaned by leaving them outside our door, though passed on the opportunity to arrange a private helicopter/jet!!!We would definitely stay again, although we'd be lucky to pull off such an amazing upgrade again I reckon, still, it's worth a try, if you don't ask you don't get!! The Savoy far exceeded our already high expectations for luxury and service and we'd highly recommend it to anyone.

Great Hotel

This was a wonderful 6 night visit at the Savoy Hotel. I stayed in a King Superior Corner Room. The bed was so comfortable. The bathroom huge, clean, modern and had lots of marble. The staff is a bit stand offish, but pleasant non the less. The location of this hotel is perfect and near to the undergrounds, covent garden and leicester square. I would definately recommend this hotel and stay there again myself. Once I find a hotel I like, I usually visit it time after time.

What a terrible experience!!

I've been to London many, many times, stayed in many different hotels and this was the worse . And it was the one I was expecting to be the best! The room was tired, with stains on the bedcover, the bathroom was old and the shower had a hole from which the water ran out. It seemed I was in some 2 star hotel. Service was terrible. It was the first time I wanted to get out of London quickly. If anyone is considering staying there think twice. Spend your money in the Dorchester, the Ritz, or even in some good 3 star hotel like the Bonnington.

The best hotel in london

I called and spoke to a wonderful person named kelly in reservations I was able to get a deal on a corner room overlooking the river best view in london having stayed at the ritz i was over welmed by the savoy the ritz has no view and no spa. Eat in the river resturant next door is know other place like it.

A disappointing room

The Savoy has always been my favourite hotel ever since spending our wedding night in a fabulous river-view suite. Return visits have been equally delightful. Our last visit, in celebration of my husband's birthday, was a great let-down. Service and food were excellent, but the room - described as a "superior" king - had no view (I appreciate that with the room rate we had and a full hotel this was not altogether unexpected) and was not up to expectations. The decor was very corporate in style (this was one of the modern rooms in the new wing and not as pretty or as romantic as we had hoped). The "king-sized bed" consisted of twin beds pushed together, each side having its own individual duvet rather than the sheets and blankets we would have expected. This room was not "superior" - unless this is Savoy-speak for a basic room.

Great Service

I stayed at the Savoy in February, 2003. We had a standard king room and it was quite nice. The room was large and clean, the bathroom was large, the tub was huge and the shower was fabulous. Service was very good. The halls are a little run down but the lobby area is very nice.

My daughter procliamed the hot chocolate in the restaurant to be the best she'd ever had. Staff delivered several kiddie videos for her to watch without our even asking.

The Savoy was GREAT!

We stayed at The Savoy for a week in mid-September. We both thought it was fantastic. We stayed in a standard room which was wonderful. The room was very clean and decorated nicely. The best thing was the bathroom!! It was huge and the tub was absolutely the best and built for two!! The location of the Savoy could not be better, so close to everything. It made it really easy to tour London. The bar in the hotel is open late, so when the pubs close at 11:00 you can head back to the hotel for a night cap. I highly recommend this hotel.

Amazing, worth every penny

We stayed at The Savoy on the last night of our trip through Europe, and it was truly a luxurious and wonderful way to end our vacation.

Everything was immaculate, from our large gorgeous room and bathroom to the reception and restaurant. The hotel is perfectly located on the Strand near all the shows and very close to the Covent Garden tube stop. If you're willing to spend the money for a truly 4 star experience, I would definitely recommend this hotel.

Fabulous art deco chic

Stayed at the Savoy in Oct 03, and the service was superb. The room was very pretty in it's own severe art deco way, but had a huge bathroom, and was very cosy. Lovely old fashioned quirks like curved doors. Had to turn the fax machine off though as the flashing is a bit annoying at 2 in the morning.

If there is one quibble it is that the room service is very expensive (7 pounds for a cup of tea???) and so are the restaurants. But the Strand is right by you for cheap food and drink 24hours a day, so it isn't a major concern.

The American bar is a great London bar, and the service was faultless.

An excellent hotel if you can splash out for it.

Worst Hotel Experience Ever!

It doesn't get much worse than this for a five star hotel! Firstly, the room we booked was just a standard king size room. It was disappointingly run down, as is most of the hotel. Carpet was stained, and the furniture very worn. Then, we found the toilet was badly blocked and nearly flooded every time we flushed it. We arrived at 10pm so we decided to lodge the problem in the morning, as we were desperately tired having travelled all day. However, upon pulling back the sheet to get into bed, I discovered a black mark (like a shoe print) on the sheet. I called housekeeping and asked them to replace the sheet. They did. I mentioned the toilet but said we wanted to deal with it in the morning. In the morning, I went to the shower (the bathrooms by the way are so small that you cannot get more than one person in at a time) and grabbed a towel to dry myself. To my horror, there was dried blood spots on the towel (very clearly blood). They hadn't replaced the towel obviously, and you can imagine my disgust.

This on top of the toilet on top of the sheet was enough to blow my cool. I demanded the management come up (with my hair in a towel still I was so furious!) and they offered to change our room and upgrade. We moved rooms, and during the transition (which they assured us would be smooth and would not require us to do a thing) the housekeeping then threw all our brand new magazines out (we had them in a stack, about 15, Architectural Digest, Fortune, Vogue, Tatler, Country Life to name a few, clearly not rubbish). They did give us a complimentary breakfast and a bottle of champagne but the whole experience was so awful, that no amount of grovelling from them could make me return. I would not recommend going there if you are at all clean and hygenically minded (imagine if it was my in-a-hurry partner with his mind occupied that had grabbed that towel - the health risks are enormous)!