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TravelPod Member ReviewsSagamore Miami Beach
Historical Traveler Reviews Sagamore Miami Beach
I had booked my reservation and then read the reviews of the Sagamore, which had me more than a little frightened. There were enough mixed reviews to make me change my mind. However, I decided to give them a chance and kept my reservation. I am sooooo glad that I did that, the staff was so friendly, the room and view was spectacular, and any requests were handled promptly. The Sagamore would definetly be one of my choice hotels for another South Beach stay. The other mixed reviewers might just need to give it another shot....I have no idea what staff they dealt with, but Yaniv and crew keep up the great work!!!!!!!!!
Amongst the BIG and TALL there stood the SAGAMORE
I was a little bit nervous about staying at the Sagamore for two reasons:
1. Many of the reviews on trip advisor were mixed, and
2. The Sagamore website was scarce when it came to pictures and definitive descriptions.
My experience was great. The manager on call (Uneev) was amazing, the pool area and actual pool were too small, but hands down the Sagamore had the best beach chairs on the beach (better than their neighbors National, Delano and Ritz-Carlton) it must have been the individual canopies above each chair that won me over.
The Sagamore is very sexy, clean, and modern. If you are looking for chandeliers, robust colors and antique furniture you are in the wrong place. I would definitely stay there again.
A Gem in South Beach!
I spent a week at the Sagamore arriving June 23. After reading all of the bad reviews on customer service I was ready for anything. What a surprise was waiting for me at this hotel. A beautiful large room with new fixtures in the bathroom including a jacuzzi tub. Two larger screen TVs, one in the sitting area and one in the bedroom. The small kitchen was perfect, and included a dishwasher. Perfect for families. Just call when you arrive and tell them what dishes you need and they will be delivered immediately. The pool was breathtaking and the staff could not have been more helpful. The beach was also wonderful and the chairs and staff comparable to the more expensive Ritz next door. The maids were adorable and always willing to help. The halls are lit with votive candles for a romantic ambiance. The hotel could not be in a better location...right next door to the Ritz-Carlton with the National, Delano and Shore Club to the left of the hotel. I have very fond memories of my stay at the Sagamore. You do not find hotels like this in South Beach.
Love the Sagamore!
A great hotel. Large Suites with Kitchens. Great Air conditioing. Beautiful Infiniti Pool overlooking beach and sculpture garden. Very low key compared to some of the other South Beach hotels we have stayed at. Although many other reviewers found the staff snooty, we did not. We found them to be helpful and accomodating. If you shop carefully, you can also get very low online rates even at peak times. I just made a reservation to go back in April. Our favorite hotel in South Beach!
Good value for the discount rate we paid
We enjoyed our stay at the Sagamore and think it was worth the $180 we paid for a weekday night stay (on a third-party travel site), but might feel differently at a higher price. Suites were large and well furnished (although floors and furniture were a little rough around the edges), atmosphere was cool. Door and pool staff were very friendly and helpful. Mixed reviews for the front desk staff - some were very polite and others were not (wake up call we requested did not arrive). Pool area is beautiful and very relaxing. Hotel is well located.
Great Rooms; Terrible Service
What does US$550 buy you these days? A great room - clearly - with an ocean view, nice terrace, large living room with desk/kitchen table, jacuzzi bath, nice linens and even a kitchen suite (no pots, pans, or even plates, though -- let's not get crazy!)
What it doesn't get you is anything that could remotely be described as service.
First, the check-in: the hosts have a knack for displaying total disinterest / lack of warmth. This may be the "art" concept of the hotel (everyone knows artists are cold and impersonal) but it doesn't start things off well.
Second, the room service. If you miss the early rounds, look to have it complete sometime around 3pm or 4pm. You'll have tile floors, but they won't be washed. If you're sufficiently a sucker to purchase from the mini-bar, the purchases won't be replaced. Just accept all that. (if you happen to need something replenished, look to make between four and five phone calls before the item actually is replaced)
Third, looking for help. Try dialing "Concierge" at 1:30pm, you'll get the front desk. Try calling "Housekeeping", you'll get the front desk.
Refer back to the first point about the helpfulness of the front desk.
Fourth, the service at the pool area. Now, I know that life is like high school, and the cool kids will always get the better treatment, but nothing is more aggravating than the ingratiating way that servers will fall over themselves for people with self-proclaimed notoriety (oo! an artist!) while ignoring the rest of us who are dropping only a meagre $550 a night. Annoyed, we left to go to a bar that would serve us.
That said, the guys on the beach bringing the chairs were very helpful, as was the 15 year old bellhop.
Overall, the hotel is very nice and if you don't mind dropping the coin, you can get a very nice room. But until management is all fired or until they wake up and see the terrible service their hotel is providing, their slogan on their website "where art and design meets five star service" will be nothing more than a slogan.
Next time, I'll see if one of its competitors is interested in my US$2200 for a four-day weekend.
Umm...they don't have a restaurant, it was dirty, unhappy staff
We have all heard the saying, "don't judge a book by it's cover", well the Sagamore is a perfect example. The place looks great, however when you stay there....There were flies on the dishes we ordered from room service (a truck in the alley - seriously!) which sat in the hall for the entire week. The staff weren't so much rude as just plain old unhappy; I assume the owners do not treat them well. The lighting in the room was terrible.
Do not fall into the trap of hype and shinny brochures, do not stay here! Stay at Shore Club, Delano, or the new Ritz next door (soon to open and it looks nice).
A Rip-Off-NOT a 5 star!!!!
Dirty floors, mold in the shower, a bare light bulb over the sink, cheap and tacky furnishings are what we found at the Sagamore. Yet, unbelievably, it is being touted as a 5 star hotel! The staff were unprofessional and indifferent. Don't waste your money!
Loved it so much I stayed there twice
My girlfriends and I were planning a post-bar exam getaway and I was in charge of the hotel. You could definitely call me thorough. I researched this thing to death, and at the last minute I stumbled across the Sagamore. Their website immediately impressed me, and for $159 for a suite we decided to go for it. When we arrived, we were pleased, to say the least. The Sagamore is just beautiful and modern, but in an intimate sort of way. The lobby is so cool, with gorgeous sculptures, photographs and artwork, along with lots of fresh flowers (pots of orchids). Our room was simply awesome. It is two big rooms - a bedroom with a soft comforter and a SONY WEGA TV, and a big living room with a sofabed. There is also a kitchen with a refrigerator (fully-stocked with expensive mini-bar items) with plenty of room for bottled water and such that you can buy across the street at Walgreens. The location is terrific - just a short walk to Lincoln Road - a pedestrian area with about 100 restaurants and some trendy shops. Only about 10 blocks to the official Art Deco district. [Do the Art Deco audio-tape walking tour]. Last week my husband and I found ourselves stuck in Florida because of the snowstorm and we decided to drive to Miami. Without a second thought I drove straight to the Sagamore. I am one of those germ-phobes who just generally dislikes hotel stays. However, this place felt very clean to me. In addition, it is spacious and comfortable. Not to mention being right on the beach, with the cushy-beach chairs and free umbrellas. My second time around they charged me $190/night. Still a good deal. All in all, I highly recommend the Sagamore.
Style, Art, Class and Comfort
I came across this hotel on the internet and fell in love. I never dreamed it would be even better in person. The staff is one of the best around and the rooms are just as nice. My experience at the Sagamore was nothing but pleasurable. We were able to check in early and check out late at no additional charge. A true gem in a city that is full of outstanding hotels. I wish more hotels were like The Sagamore.
TripAdvisor Reviews Sagamore Miami Beach
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