Lancaster London

Address: Lancaster Terrace, London, England, W2 2TY, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Lancaster Gate area of London, is near Kensington Gardens, Leadenhall Market, Hyde Park Stables, and Serpentine Gallery.
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    TravelPod Member ReviewsLancaster London

    Reviewed by dmyn

    Time will tell

    Reviewed Sep 26, 2013
    by (4 reviews) Keizer , United States Flag of United States

    Expensive, needs some renovation

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Lancaster London

    Rude, noisy - avoid this place


    Room was comfortable but noisy, and no fresh air ventilation. Noisy internally - could hear people speaking in next room, doors banging all night, staff cleaning in the morning. Upon checkout, the duty manager reconciling a billing error for fixed-price internet access (GBP15 per day) was the rudest man I've met. Raised his voice, embarrassed me & other guests. The check-in staff were friendly but terrified of him. Additionally, there are renovations happening on the restaurant and I ate breakfast to the sound of drills operating. I'll avoid this hotel at all costs. It was dreadful.

    Royal Lancaster is Great!!!


    ...came back from our weeklong London trip last weekend and stayed at Royal Lancaster Hotel. Although not impressive from the outside, the interior of this hotel is a different story! It is elegantly furnished and decorated.

    Continental breakfast is included in our package and I had better breakfasts. Towards the end of our stay, my husband and I decided to just eat our breakfast somewhere else, even though we have to pay for it! The food at the Thai Restaurant is superb (although a bit pricey). My only complaint is that they claimed to be an authentic Thai restaurant yet they don't have my favorite dessert of sticky rice and mango!

    The room where we stayed is always kept nice, neat and clean (though we only got the shampoo, soap, and bath lotion). The only problem is that the tub sometimes takes too long to drain and we always end up standing in about 3 inches of water whenever we take a shower!

    The staff are very polite and friendly, especially one of the guys in the concierge (I forgot his name but he said he's originally from Italy).

    We also love the fact that this hotel is just around the corner from Lancaster Gate tube station. We can get around anywhere easily.

    I wouldn't mind going staying in this hotel again when we go back to London (and we will definitely go back).

    Don't stay here


    Don't stay here if your goals are site seeing in London and good value. I have visited England many times and in my opinion this hotel is pretentious, over priced, and not well run for the most part. Last year I stayed at the Marriott in Trafalgar Square which is a far better hotel in a far better location and a much better value. The Royal Lancaster is well situated only if you want to spend your time looking at Hyde park and touring Paddington Station. For any other attractions it's a tube or taxi ride. While I agree that this hotel is nicely appointed it does have problems. Everything in the hotel is very expensive, i.e., room service, restaurants, 2 GBP surcharge for each calling card call, etc. During our visit, there was a tour group of several buses staying at the hotel. The staff was obviously unable to handle the volume. There was a consistently long wait to speak with the Concierge who was charmingly condesending but more fluff than help. Upon our 1 am arrival, the hotel informed us that they were terribly sorry but they had overbooked. Meaning that even though we had pre-paid for a room they sold it to someone else. They sent us to a Ramada. It was time consuming and inconvenient dealing with the logistics of checking in and out and moving back and forth but my real disappointment is that we didn't just stay at the Ramada which had a much better breakfast, more helpful staff and didn't add a surcharge on my phone calls. My advice is to stay closer to the attractions of London so that every time you leave the hotel it's not a time consuming excursion. With so many London hotels to choose from, there is no reason to stay at the Royal Lancaster.

    Loved this hotel!


    My boyfriend and I stayed at this hotel from 3/18-3/28/04.

    Rate: We paid $140 (dollars, not pounds) a night through British Airways vacations (they require at least 1 person in the party to be flying on a British Airways flight to get their "vacation" rates. The rate included continental breakfast each morning (pastries, juices, coffe/tea).

    Hotel amenities: The lobby is beautifully decorated, marble everywhere. There are 6 elevators/lifts - all were in good working condition - never waited long for one. There is a small gift store in the lobby, and a concierge desk. There was 1 restaurant, you could eat the buffet or order a la carte. Breakfast was served in several different rooms during our stay which got a bit confusing, but all you had to do was ask to get clarification. Eating breakfast at the hotel really saved a lot of money and time.

    Room: More than I ever could have expected! We were given a room on the 17th floor. We booked an "average" room, not a suite. It was the size of an American hotel room. From our room you could see Hyde Park, and parts of downtown including the London Eye and Big Ben. Several mornings we saw riders on their horses coming out of the stables and making their way over to Hyde Park. There were 2 big windows in our room which (easily) opened fully if you wanted some fresh air. We had a "king size" bed, which was actually two double beds pushed together, but the bedding was for a king - you truly wouldn't notice the 2 unless you were looking for it. There was a night stand on either side of the bed, a small coffee table w/2 chairs, a floor lamp, and a desk w/chair. The desk had an American electric outlet - which we used for our laptop. The hotel offers internet service for a fee which we used once or twice. There was also a large dresser with a 13" TV on top. The bathroom was wonderful - it had a bathtub/shower combo in which the bathtub was large enough for 2 people to bathe (not a jetted tub though). There was a toilet and a bidet, a heated towel rack, telephone, and volume control for the TV so you could listen to the TV while in the bathroom. I never heard any outside noise from other guests while we stayed at this hotel. The room was clean when we arrived, house keeping came promptly every day and re-stocked the towels, soaps, shampoos, conditioners, and lotion.

    Location: Excellent!! I guess you would say it's in the west-central part of town. Hotel sits right on top of the Lancaster Gate tube station (red/central line). As you exit the tube, look up, and you can't miss the hotel as it's about 20 stories tall. The hotel is right accross the street from Hyde Park, beautiful Italian fountains and part of the Princess Diana Memorial Walk are 2-3 min walk from the hotel. There are dry cleaners, markets, restaurants, internet cafes, pubs, etc. within a 5-10 min walk of the hotel. We used the "Village Shop" a lot to buy snacks and sodas (saved $ this way). It's a small but well stocked conveince store a 1 min walk (I'm serious!) from the hotel that stayed open late. They had all sorts of odds and ends. Best of all, this hotel is a simple, no more than 10 min walk from Paddington tube station. Paddington is also a train station, linking you to trains that will take you to other parts of England and surrounding countries. This station is the only station in London that serves the Heathrow Express train. So, if you fly into Heathrow, take a 15 min ride on the Heathrow Express to Paddington station (your only option), you are then a 10 min walk from the Royal Lancaster. Can't beat that for a city the size of London. If you enjoy walking, Harrods and Kensington Palace are both about a 15-20 min walk through Hyde Park from the hotel.

    I can't say enough great things about this hotel. I would absolutely recommend staying there, and if I go back, I'll be there. It had all the comforts of an American hotel room for a great price.

    Fabulous weekend...


    My friend and I stayed at the Royal Lancaster in July 2003 and March 2004. On both occasions we had a suite which was fabulous. One large living area with two sofas, coffee table, TV, dining table, mini bar and desk with seperate bedroom and marble bathroom. All stocked extremely well and replenished each morning. We had a great panoramic view of London including the london eye(which looked great lit up at night). We had breakfast in our room each morning at no extra charge and was bought up at the time requested and they literally bring you anything on the menu, full breakfast, toast, pastries, fruit salad, beverages, cereal!!! The staff were all very helpful, especially the two girls on reception(both called Marta), one who remembered me from our previous stay 7 months previous. the concierge and porters always had a welcoming smile and greeted us (as with all guests!!). I did find the drinks in the bar very expensive, but withing easy reach of leicester square and china town and about a 5 min walk away from a few pubs and restaurants. Overall, I cant fault the hotel, restaurant,location or superb customer service. I'll be happy to answer any queries if you want to email me.

    Nice place


    We stayed at this hotel on March 2004. It is placed just on the top of Lancaster Gate (central line) and there are some pubs close to the hotel. Staff was very polite and helped us about anything. Breakfast is not huge, but enough for the price, and the rooms were not big (as most of London hotels) but they are clean. We reccomend the pub "The Mitre", a very nice pub very close to the hotel.

    Very good hotel


    Recently returned from a stay at the Royal Lancaster and would stay again. Staff very helpful, room on the small side, but good views of Hyde Park. Rooms have hair dryers, safes, TV. Very clean. Large lobby area with doorman. Conceirge desk in center of the lobby. Hotel is on the A2 Bus line from Heathrow which stops outside and practically sits on top of tube station Lancaster Gate, so is in a great location on the central line. Pubs nearby and a couple of other restaurants and a little store like a 7/11.

    Great Hotel


    We had a lovely stay in this hotel, the man on reception wasnt exactly the smiley type but the hotel itself was great. Our room was very nice and clean and had everything we needed for our weekend stay. With a fabulous location, just across the road from Hyde Park and the tube station, we will stay there again.



    This hotel is situated very well, its right next to an underground station at the heart of London, between Paddington and the West End.

    Nice hotel, a bit stuffy though and the restaraunts need to be looked after. The food is a bit dirty and I wouldn't eat there. Nevertheless, the rooms are clean and its a convenient stay.

    Terrific Location


    We stayed in the least expensive room choice and admittedly the room was small for the two of us & the cost at 195 pounds was not inexpensive but the hotel was clean, quiet- a Bon Jovi concert in Hyde Park was not even heard- and comfortable. The location-literally across the street from Hyde Park, around the corner from some great local restaurants and pubs, beside the tube entrance and within walking distance of Harrods through the park-all made it ideal for us. If you are an equestrian you are also just beside the Hyde Park stables and we saw lots of kids & adults riding through the park. The staff was helpful-checking us in at 7:30 am instead of 2:00 pm after we flew all night and getting us great tickets to see Chicago. Enjoy!

    TripAdvisor Reviews Lancaster London

    4.00 of 5 stars Excellent

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