A big, confused, mobbed, surely this is not a Ritz, Ritz

This is a Ritz? Let's see, the attachment to the mall ensures the lobby is continuously mobbed with people. The rooms are very small and you can hear your neighbors through the walls easily. I have to say the sheets are the softest I ever slept in and the towels were the fluffiest I have ever seen. A big problem came when we sent a pair of shoes out for the complimentary shoe shine. They disappeared. We told four different people about the problem and not one person bothered to apologize for the incident. This was on the first night of our two night stay. The night manager advised she would look into it, but I had to call back three times over five days before they finally advised they found my shoes. At the end of my last conversation, she 'apologized for any inconvenience this may have caused' some Ritz. The metro is very convenient to this hotel, but you should not stay here.

A BIG rip-off!!!

Stayed only one day and had enough. Made reservation 3 weeks in advance and had confirmation in hand when I arrived at 2:55 in afternoon. Was told by front desk they did not have my reservation, but would find me a room. After 27 minutes of fiddeling around, two front desk employees told me no clean rooms were ready and would not be ready until 4:30. I asked what time was check in and they said: 3:00. I was forced to take a small room for $359.00 facing a large office building.

The mattress was soft as a marshmallow, the shower had no pressure and the bathroom exaust fan which ran all the time was like a jet engine. The tv picture was faint with color and I heard the people next door all night.

The restaurant was grossly overpriced, portions very small and at best worth 50% the cost.

When checking out, it took the front desk some 18 minutes to prepare my "one day stay" bill. After the 18 minutes had past, I told the man: "I couldn't waist more time with his lack of knowledge of the workings of the computer and would return in 15 minutes to retrieve the finished bill". When I returned to pick up the finished copy, he started to complete the bill and told me "He stopped working on the bill becuase his break was at that time" and I had to wait another 12 minutes before the bill was finished.

Wonderful

I have had the pleasure of staying at the Pentagon City Ritz. This hotel and the staff set a standard for service. When you hear about the "Ritz Carlton service" you can bet that they are reffering to this staff. The hotel is amazing with great timeless beauty. You can bet when I am in DC, I stay there!

Great location, but

I stayed at the Ritz Oct. 1st - 5th. The location is very convenient, with the Metro on the street level and with the huge Fashion Mall attached. I was very disappointed in the service. Upon check in late Fri. night I requested a coffee machine. I agreed to the $5 charge. I called after a hour and was told one wasn't available. It finally showed up the next afternoon. There was a dirty filter left in it. The front desk people were not very helpful despite their excessive politeness. I received turn down service only twice, this is not a big deal but I expected more from the Ritz and I was sure paying more. Overall the value is just not there. They do not offer airport transportation or coffee in the rooms that most hotels do these days. To be fair the bed was probably the most comfortable one I have ever slept on and the room was spacious and spotless. The gym was very nice with a great locker room.

Excellent Service

Just returned from a week's stay here. From the minute that we checked in to the morning we checked out, all of the hotel staff provided a first class and memorable stay. The location is superb -- it is located next to the Pentagon City Metro stop and also connected to a fantastic indoor mall, probably the best shopping experience in Washington DC area. You know that the rooms will be nice when you stay at Ritz Carlton, but the genuine service you receive here is unequalled.

Super

excellent hotel, my favorite ritz. Service, food, accomodations, all excellent. I love the fact that the metro is right in front of the hotel, and that there is an adjacent shopping mall. I stay here whenever possible!

The Best Holiday Brunch December 21,2003

Yesterday, December 21, my family celebrated the holiday at the Ritz in Pentagon City. It was the best brunch I have experienced. The service was outstanding. The variety of food was fabulous and most delectable.

The brunch was a real kick off for our holiday celebrations. We will return. Lola J. Massey

Best place for using Metro

I took the family for a weekend trip to Washington, DC and had a super time staying at the Ritz and used the Metro to get around without driving and parking in the city. Fantastic hotel with great service located in Pentagon City mall with a food court, shopping, and easy parking with close proximity to the interstate. Walk out the front door and take the escaltor down and you are right at the Metro. Great way to get around when you don't know the city.

Over-rated and Over-priced

My only trip to the States, not impressed with this hotel. I expected better service. It doesn't compare to hotels I've stayed at recently in Singapore and Dubai. The adjacent shopping malls were good but not brilliant. Washington was nice but a bit unkempt compared to historical towns in UK. The hotel's telephone charges were ridiculous and the room rates were too high. Couldn't believe that there were so many apparently high class functions going on here as it seemed like the locals thought it was a prestige place to be as they attended wearing evening gowns and tuxedos. The Irish bar at the back of the adjacent mall was okay although the food was a but dodgy. Ruby Tuesday's food (in the mall) was excellent but service was awful.

Outstanding Service

Great Service! Go see the concierge for all your needs, she made great recommendations on restaurants, night life, arranged a car. As far as the accomdations, they're nic, not as upscale as I expected, it was pretty much on par with Hyatt or Hilton, but can't complain for the price we paid. Staff was just outstanding.