The Ritz-Carlton Lodge, Reynolds Plantation
How has this hotel rated in the past?
Historical Traveler Reviews The Ritz-Carlton Lodge, Reynolds Plantation Greensboro
Perfect...... Just Perfect
We stayed at this resort in April of 04 for a Birthday Bash with about 16 friends..I thought the resort was beautiful, the staff was extremly friendly and polite. The spa is wonderful! I would go back next week if I could afford to. Now for the down side...They make mistakes on some times at the Spa..which make people show up late...and there were several overcharges on some of our bills..They corrected the overcharges so no problem there, and for the mistakes on the spa times, they game us free spa products...So overall a few mistakes but easily corrected and the place is really magical...loved it!
Mother's Day Weekend
My daughter flew in Saturday morning and left Sunday afternoon for a Mother's Day weekend. I thought it would be nice to get out of the city and visit a spa nearby and choose the Ritz at Lake Reynolds thinking that it would be a wonderful visit for us. On making the reservations, I specifically requested an early check in and late check out so that we could maximize our time at the spa in conjunction with her flight times. We booked spa services for Saturday pm and Sunday am.
On arrival we were given a room without a verandah. The room was nice, but we had been promised a verandah. On calling the front desk, they told me that they were fully booked and because of my early check in could not move me. Okay.......disappointing, but understandable.
Before heading to the infinity pool, I called the Spa to doublecheck our massage appts for late afternoon, and was told that both were booked for 6pm. Close......mine was for 5:45 so by the time I got on the table, I missed 15 minutes of my massage. And my price was not adjusted, nor was there any apology for the receptionists' error. Okay.......once again, oops, but I decided to overlook that.
I had asked for dinner reservations on check in and was told they were totally booked. We planned on eating at the pool restaurant, but due to thunderstorms opted for room service. We ordered at 8:14 and were told it would be 40-45 minutes. At 9pm, they called to clarify our order and promised it would be in our room in 10-15 minutes. It arrived at 9:45. Not only was it 45 minutes late, there was not bread, no butter or sour cream for the potato, and they had dropped a shirmp coctail on the floor outside our door. A call to request the butter/sc took another 15 minutes to get. Food was lukewarm when delivered. All in all a $100 (no wine/drinks) meal disaster. They did credit me for the shrimp that was not delivered. Hmmmmm, perhaps the earlier snafus were just a warm up?
Sunday morning before heading to the spa, I decided we better double check the late check out. Sure enough, my daughter was told that because the hotel was full they would be unable to grant us a late checkout. So, another phone call to the front desk to explain that when we had made the reservations we had been promised a late check out, and, consequently, had made spa appointments for around the normal check out time. After a 5 minute hold, they came back and said they were sorry for the misunderstanding. Guess they didn't want to miss out on the spa revenue?????
Finally, on check out I requested a bill to review. Sure enough, I was charged the full price of the Spa Package which included 2 massages, 2 breakfasts, and valet parking. You guessed it. I was charged extra for massages, and the breakfasts. All in all, overcharges of approximately $264. Luckily, they did catch the shrimp cocktail. Another call to the front desk....sigh.
This was my first stay at a Ritz property and I have to say it was very disappointing. Seems like everything entailed at least one phone call and sometimes more. In spite of my being very pleasant about these problems, it was a constant tug of war and rarely was an apology extended for their errors.
I must say that the spa services and property were superb, and the spa personnel we encountered were excellent. Also, the property is beautiful albeit a bit isolated from any other restaurants or shopping.
All in all the weekend was not worth the premium paid to stay at the Ritz.
Visit with caution......and double check everything.
Needs some work
It is a beautiful property -- no question about that. But they need some work. Some of the problems we encountered:
1) For my birthday, my wife had requested balloons and a gift for the room. They weren't there. There was champagne for another couple. So right off the bat, she was disappointed (so was I).
2) I only brought jeans and asked the snooty concierge if I could wear jeans at the restaurant at the golf club (I think called Linger Longers). "Absolutely not," she said. We were upset about that and went over anyhow to see. Everybody eating there had jeans on.
3) Our room was next to the stairwell and when on the patio could see, on the outside of the stairwell, huge spider webs, mold and other dirt. The filth took away from the atmosphere on the patio.
4) Room service took AN HOUR to deliver a pot of coffee. That's all we ordered. We were told because it was only a pot of coffee, it would be only 10 or 15 minutes until we got it. After an hour, I complained, and they said it would be free. Well, it was on the bill at check out. We told front desk about this, and they said it would be taken off. We said ok and drove off. Just to be sure, we turned around and got a revised receipt. It still had the coffee on there. It took about 30 minutes to get the coffee off the bill!
Nice property, but it needs some work!
Relaxation and quiet
We stayed just one night on Saturday, May 1, 2004. The hotel allowed us an early check-in (12:00 NOON) and late check out (3:00PM). Very nice hotel and a welcome relief from the crowded Atlanta highways, restaurants and competing recreational facilities. If you want nightlife, crowds, a lake full of boats, busy restaurants and waiting lines, DON'T go to this resort. The Ritz at Reynolds is all about solitude, pampering, very good food (excellent brunch), great spa and fitness facilities, great outdoor pool and very good indoor lap pool, quiet elegance, cozy bed....I think you get the idea. I don't think I'll vacation anywhere else in the Atlanta area now, not Callaway Gardens, not Lake Lanier (yuck!), forget North GA mountains...I've found Nirvana 1 hour 15 minutes from Atlanta. Complaints - sporting activities on Lake Oconee are pretty limited from the hotel (no marina). But adjacent Reynolds Plantation has a small marina that rents Pontoon boats - you have to go 45 minutes to Millegeville for access to skiing boats and jet skis. The staff bends over backwards to make you feel at home. We felt a little out of place at first - we aren't normally the type to splurge on a Ritz - all the attention, fancy accomodations and furnishings can be a bit overwhelming. But that all disappeared thanks to the genuine helpfulness of the staff. As a side note: the drive out I-20 East around Conyers is a possible quagmire. Don't understand really why anyone would live in Conyers - and the traffic situation there only confirms my beliefs. If you are tempted to get off the highway to, say, have a quick meal at the Conyers Cracker Barrell...don't, it won't be quick, assuming you ever get to the restaurant and can find a parking space.
The Ritz-Carlton Reynolds Plantation is one of the most beautiful and peaceful places I have ever stayed. Its location on Lake Oconee is quiet and peaceful, yet there are also a multitude of activities to keep one busy. From golf, to boating, to the spa, there is something for everyone. Gaby's by the Lake has great food along with the other restaurants on the property. I would recommend this vacation spot to anyone.
Top Notch Golf Resort
Stayed at the Ritz in March. Beautiful resort for golf and water activities. Odd time of year to go for a westcoaster as the rough on the golf courses is dormant and brown, fairways and greens on 3 of the 4 courses are beautiful and green, it reminds me of desert golf.
Everything greens up in late april. Georgia's restaurant was excellent, the staff bent over backwards for me as a single patron. It's a long ways from anything resembling a town.Quiet!!Will be back next year!!!
Having stayed at many Ritz Carlton properties, I was very disappointed with our labor day weekend at Lake Oconee Ritz Carlton. We stayed on the club level which did not offer the same amenities as other properties. The staff was very uncaring and I was actually snapped at for not pushing the correct button on the toaster. Apparently, I was not the only one that couldn't see in the dark corner, because many other guests made the same mistake! We tried ordering room service one night only to repeatedly be put on hold. We finally gave up. The building materials, and general upkeep on the property was poor in my opinion. Our balcony was filthy with dirt & spider webs. My children found oreos on the carpet of the room. For the room rate of the club level, you expect much more. We will never return and will think twice about staying at any sister properties after this treatment.
Unbelievable - simply unbelievable!
Not like any other Ritz, this is a new style Ritz in a lodge style.
This lodge has elegance, class, and 5 star service. I expected to see Lifestyles of the Rich and Famous being filmed here. The service was impecible! The pool was an infinity style pool which looks like it flows directly into the lake. Simply the most elegant, beautiful place I've ever stayed!
A Gem on the Lake!
Stayed over Christmas. It was wonderful. Stellar service, excellent and opulent rooms, delicious food, and a fabulous spa! A little expensive but well worth it! Be warned , though, that it is in a very rural area. There's virtually nothing nearby. It's eat at the resort or drive quite a distance. I prefer weekend or short stays - I would not want to stay a whole week.
TripAdvisor Reviews The Ritz-Carlton Lodge, Reynolds Plantation Greensboro
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