The Ritz-Carlton, Kuala Lumpur

168 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, 55100, Malaysia | 5 star hotel
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Travel Blogs from Kuala Lumpur

First stop!

A travel blog entry by sarahot83

Well both myself and Ruth arrived safe and sound into KL on Sunday! We had decided to pamper ourselves by booking into the Ritz hotel and amazingly we managed to get upgraded to a suite on our arrival! The bathroom was the size of a regular hotel room! We were pretty wrecked after travelling so on the first night we just got dinner near the hotel …

KL part two in Style

A travel blog entry by thielinasia


We are back in KL for Liz's last days ---BOO! We checked into the the Ritz and did the city the proper way. We went for an amazing lunch, lounged by the pool and took in the sites from the Skye Bar at the Traders Hotel.

Kuala Lumpur -Home of the other famous twin towers

A travel blog entry by soshedid


... I hit Singapore) so I let dad do his sky scraper walks on his own and I chilled for a bit.

I'm lucky dad did his research on this city as I had no idea of what we were going to see when he took me out to Batu Caves. It's a beautiful Hindu temple with huge (and I mean huge) sculptures of Hanuman (the Monkey God) and Lord Murugan (the God of war, victory, wisdom and love). We climbed up a number of stairs to the temple in the cave where we ...

Malaysia: Simply Asia

A travel blog entry by amyclaridge23


... person you never really have to grow up and its never too late to travel. After they left we went out for juice in bags and some crazy ice shaving redbean sweetcorn noodle concoction and more chats about the life, universe and everything. The girl (I told her my life story and I don't even remember her name, how bad is that? Standard Amy.) walked me back (oh no wait it was Anya) and we parted ways, classically intense two hour travel friendships :) lovely. The next day ...

Six hour stopover

A travel blog entry by bechilton


Now comes the next fun part.....waiting at the airport for six hours before our flight to Kathmandu. Already felt right at home after seeing a Burger King! Haha. Going to the loo just now was an interesting experience.....there was a hose thing in the stall, no loo paper and the darn toilet flushed while I was still on it! Awesome. Sitting on couches at the moment in front of a ...

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This 5 star hotel, located on 168 Jalan Imbi, Kuala Lumpur, is near Pavilion Mall, Bintang Walk, Royal Palace, and Jalan Petaling.
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    Historical Traveler Reviews The Ritz-Carlton, Kuala Lumpur

    Avoid at all costs


    Management awful. Rooms pokey. Booked and paid for 2 adults and 2 children with ages specified so clear number of beds required. On arrival discovered only 1 double bed in room. Management abrupt. Eventually provided 2 further beds but INSISTED on charging for these beds. Refused to compromise /resolve concerns.

    Over and above that general pool tatty and no shallow end so unsuitable for young children.

    Breakfasts poor.

    Service unacceptable generally.

    The worst hotel we have ever stayed in in Asia and the worst 5 star ever stayed in. Does not deserve its rating.

    Fantastic Hotel


    We stayed at the Ritz-Carlton in June, and I still cannot believe the wonderful service we received. The staff are incredible, we have never experienced such professional service before, and we are very well travelled. The room was large and very comfortable, the bathroom great, and breakfast very good.

    I really could not fault this hotel, and highly recommend you try it on your next trip to KL.

    Quite disappointing for a Ritz Carlton


    Check-in was smooth and friendly. One front desk clerck escort us into the room.



    The room was not ready on arrival at 4.30pm, which was tiresome after a long flight. Having booked a suite, I was not disappointed in the size of the accommodation (a large bedroom and a cosy living room attached to it, where breakfast was served) but everything was rather tired looking and generally a bit drab. Neither bedside lamp worked, nor did the TV in the bedroom (not that I minded - the one in the living room worked fine). The curtains were stained, and looked like they had not been cleaned in a long while.

    Join the comfort zone


    For a city hotel our room was a decent size compared to other top KL hotels and extreemly comfortable at that. Butler sevice included, and laundry. as well as all the extra snacks and drinks in the club lounge. amazing -- all included in the price. Our room 905 had a view of Petronis towers as well as being on the same level as the club lounge - I can recommend this room as a lot of the vistas look out onto the carparks below. Would I stay here again if I came to Kuala Lumpur, a definate yes, and we did walk into the Oriental Mandarin which is far too vast and impersonal to offer the standard of service you get at the Ritz. Take note of the reviewer from Guildford, my brother, who has travelled the world and has been in the hotel and catering trade for years he recommended this hotel to us.

    Five Star Service


    This hotel may not be to everybody's taste in terms of style and location

    but its service/food is second to none.

    Having just spent four nights recently(returned 8 April) I was more than

    satisfied with all aspects of this establishment.

    The 'Residences' next door is nearly complete and the paint job on the

    outside of the hotel now finished.

    The new Spa Village is also now open although not used during my stay.

    Give this hotel a try and see for yourselves.

    Great value


    Me and my wife stayed at The Ritz for 4 night February 2005. We booked the room via the official website. We went for the spa-ration-package. It included one hour massage and butler drawn bath. The location of the hotel is not as good as Marriot, Regent, but you The Ritz is connected to The Marriott so it will take you a 2 minute walk in a hallway before you are at Bukit Bintang. When we arrived at 1300 the room wasn't ready. We had to wait for one hour but they upgraded us to a suite 80 square meters. The room was fantastic. Classic furniture and quite good maintained.Our personal butler was great. She made sure our stay was perfect. The great thing about this hotel is the exellent service, the complimentary laundry and the acsess to the lounge. All rooms get acsess and you can order beer, wine, drinks all day for free. They even serve canapes and cookies. The only drawback is the fasade. It is not so nice and there is some construction work outside (They are building the Ritz Carlton residence). Last year we stayed 5 nights at The Regent and the Ritz was much better. This is not the prettiest hotel I have stayed in but definitely the best value for money. Be sure to visit the restaurant Shook in the cellar of Mariott. Very good food but a bit pricey. The spa fascilities in the hotel is not good, but i guess you don't come to KL to do spa.

    Excellent rooms and service


    Excellent hotel with very large rooms and butler service for all rooms.

    Bathrooms are huge even in standard rooms (much larger than at the Mandarin Oriental where I also spent 2 nights).

    Butler served breakfast is also standard in all rooms and has a very large breakfast selection to choose from.

    Laundry service (not express service) is also very efficient and included in the standard rate.

    All in all, you get an excellent room, butler served breakfast and laundry at the same price as the Mandarin (well it was when I booked through Expedia).

    Would definitely go back and would thoroughly recommend to all.



    Stayed for two nights towards the end of 2004, making it my third time at the Ritz, my hotel of choice whenever I am in KL. This boutique hotel, though not extensive in its amenities more than makes up for this shortcoming with its impeccable service. For the rate (around RM400) you can indulge yourself with services like a butler, meal presentations, scrumptious breakfasts, usage of its well mentained spa, so much so that you begin to wonder if the hotel records a profit.In addition,what is commendable and admirable is that the hotel places a premium on upkeep, so areas like hotel corridors, rooms emnate a pleasant & fresh smell-(from personal experience very few 5 star hotels in KL can match the Ritz in this). The Ritz is also an oasis of peace, tranqulity and perhaps civility in the midst of the hustle & bustle of KL, in which delectable jazz would resonate in its lobby in the evenings. ( No huge, tasteless, tacky & impersonal lobby filled with screaming kids & crass tour groups that are a feature of many KL 5 star establishments). The only grouse you might want to cavil at is that due to some construction work next door, the poolside could get a tad dusty & noisy at times.

    Choose another 5-star instead


    The Ritz Carlton likes to point out that the hotel was on the Conde Nast Traveler Gold List, but we were at a loss to see why. The hotel is in serious need of an update -- it just seems "tired" and a little dreary relative to most 5-star hotels in Asia. It is not in the same class with the Mandarin Oriental in Kuala Lumpur -- the Mandarin costs a bit more but is well worth it. It has more luxurious rooms, a more convenient location and a fantastic view (ask for the Petronas towers side).

    TripAdvisor Reviews The Ritz-Carlton, Kuala Lumpur

    4.50 of 5 stars Outstanding