The Ritz-Carlton, Kuala Lumpur

Address: 168 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, 55100, Malaysia | 5 star hotel
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This 5 star hotel, located on 168 Jalan Imbi, Kuala Lumpur, is near Pavilion Mall, Bintang Walk, Royal Palace, and Jalan Petaling.
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    Historical Traveler Reviews The Ritz-Carlton, Kuala Lumpur

    Avoid at all costs


    Management awful. Rooms pokey. Booked and paid for 2 adults and 2 children with ages specified so clear number of beds required. On arrival discovered only 1 double bed in room. Management abrupt. Eventually provided 2 further beds but INSISTED on charging for these beds. Refused to compromise /resolve concerns.

    Over and above that general pool tatty and no shallow end so unsuitable for young children.

    Breakfasts poor.

    Service unacceptable generally.

    The worst hotel we have ever stayed in in Asia and the worst 5 star ever stayed in. Does not deserve its rating.

    Fantastic Hotel


    We stayed at the Ritz-Carlton in June, and I still cannot believe the wonderful service we received. The staff are incredible, we have never experienced such professional service before, and we are very well travelled. The room was large and very comfortable, the bathroom great, and breakfast very good.

    I really could not fault this hotel, and highly recommend you try it on your next trip to KL.

    Quite disappointing for a Ritz Carlton


    Check-in was smooth and friendly. One front desk clerck escort us into the room.

    We found a dead cockroach behind TV set and try to call houskeeping but the telephone did not work. The bell boy arrived to deliver our luggages and we informed him: he just took it off with his hand without apologize!

    Then we found one hair clip beside the bed. The snackers Pringles were out of date by 15 days and one sanitary bag was empty!

    But the worse part was the breakfast: quite limited choice of food, no egg counter; need to "disturb" waiter to ake order. When we could ask one of them to take order (they were so busy due to lack of manning and supervision), he wrote down the order on his hand and said there was no more bacon and potatoes for us (9:50am)! Coffee and tea is not served promptly and I had to serve by myself on the work station. Service was really poor and seems disorganized. Staff does not look professional at all and does not match with the Ritz Carlton values.

    Turn down service came at 10:00pm when we were already in bed!

    Concierge is very helpful and gave us good suggestions. I would sa the front desk/concierge were fine but housekeeping and food and beverage need a lot of improvement to meet Ritz Carlton standards.

    Anyway, hotel has good location, I really enjoyed the shoping mall (Starhill) and must try the wild "safari" washroom next to the Shook! restaurant.



    The room was not ready on arrival at 4.30pm, which was tiresome after a long flight. Having booked a suite, I was not disappointed in the size of the accommodation (a large bedroom and a cosy living room attached to it, where breakfast was served) but everything was rather tired looking and generally a bit drab. Neither bedside lamp worked, nor did the TV in the bedroom (not that I minded - the one in the living room worked fine). The curtains were stained, and looked like they had not been cleaned in a long while.

    Around 10pm, just before wanting to go to bed, all the electricity went off! Lights, A/C, the whole lot. I had to dash around the corridor in my bathrobe trying to find someone to help (of course my telephone wasn't working, even if I could have seen to press the buttons). After about an hour of investigation by electricians, it turned out that a wired on one of the bedside lamps was touching its casing. Thankfully this caused the circuit breaker to trip, rather than giving anyone an electric shock!

    The location of the hotel is good - very close to all the amenities of Bukit Bintang - although the immediate vicinity of the hotel is just one big building site. Very muddy when it rained.

    On the plus side, staff were very friendly and attentive and always did their best to help out with the problems. The room rate included free laundry, and I certainly took advantage of this: one of the problems in travelling from city to city can be the cost and/or hassle of getting laundry done, so it counted well on that score.

    Overall, I would say that my experience was acceptable, but I was disappointed because I expected more (whether rightly or wrongly) from the Ritz-Carlton name. I have stayed in the Shangri-La before, which I would say was better, and I will certainly try somewhere other than the Ritz-Carlton on my next visit to KL.

    Join the comfort zone


    For a city hotel our room was a decent size compared to other top KL hotels and extreemly comfortable at that. Butler sevice included, and laundry. as well as all the extra snacks and drinks in the club lounge. amazing -- all included in the price. Our room 905 had a view of Petronis towers as well as being on the same level as the club lounge - I can recommend this room as a lot of the vistas look out onto the carparks below. Would I stay here again if I came to Kuala Lumpur, a definate yes, and we did walk into the Oriental Mandarin which is far too vast and impersonal to offer the standard of service you get at the Ritz. Take note of the reviewer from Guildford, my brother, who has travelled the world and has been in the hotel and catering trade for years he recommended this hotel to us.

    Five Star Service


    This hotel may not be to everybody's taste in terms of style and location

    but its service/food is second to none.

    Having just spent four nights recently(returned 8 April) I was more than

    satisfied with all aspects of this establishment.

    The 'Residences' next door is nearly complete and the paint job on the

    outside of the hotel now finished.

    The new Spa Village is also now open although not used during my stay.

    Give this hotel a try and see for yourselves.

    Great value


    Me and my wife stayed at The Ritz for 4 night February 2005. We booked the room via the official website. We went for the spa-ration-package. It included one hour massage and butler drawn bath. The location of the hotel is not as good as Marriot, Regent, but you The Ritz is connected to The Marriott so it will take you a 2 minute walk in a hallway before you are at Bukit Bintang. When we arrived at 1300 the room wasn't ready. We had to wait for one hour but they upgraded us to a suite 80 square meters. The room was fantastic. Classic furniture and quite good maintained.Our personal butler was great. She made sure our stay was perfect. The great thing about this hotel is the exellent service, the complimentary laundry and the acsess to the lounge. All rooms get acsess and you can order beer, wine, drinks all day for free. They even serve canapes and cookies. The only drawback is the fasade. It is not so nice and there is some construction work outside (They are building the Ritz Carlton residence). Last year we stayed 5 nights at The Regent and the Ritz was much better. This is not the prettiest hotel I have stayed in but definitely the best value for money. Be sure to visit the restaurant Shook in the cellar of Mariott. Very good food but a bit pricey. The spa fascilities in the hotel is not good, but i guess you don't come to KL to do spa.

    Excellent rooms and service


    Excellent hotel with very large rooms and butler service for all rooms.

    Bathrooms are huge even in standard rooms (much larger than at the Mandarin Oriental where I also spent 2 nights).

    Butler served breakfast is also standard in all rooms and has a very large breakfast selection to choose from.

    Laundry service (not express service) is also very efficient and included in the standard rate.

    All in all, you get an excellent room, butler served breakfast and laundry at the same price as the Mandarin (well it was when I booked through Expedia).

    Would definitely go back and would thoroughly recommend to all.



    Stayed for two nights towards the end of 2004, making it my third time at the Ritz, my hotel of choice whenever I am in KL. This boutique hotel, though not extensive in its amenities more than makes up for this shortcoming with its impeccable service. For the rate (around RM400) you can indulge yourself with services like a butler, meal presentations, scrumptious breakfasts, usage of its well mentained spa, so much so that you begin to wonder if the hotel records a profit.In addition,what is commendable and admirable is that the hotel places a premium on upkeep, so areas like hotel corridors, rooms emnate a pleasant & fresh smell-(from personal experience very few 5 star hotels in KL can match the Ritz in this). The Ritz is also an oasis of peace, tranqulity and perhaps civility in the midst of the hustle & bustle of KL, in which delectable jazz would resonate in its lobby in the evenings. ( No huge, tasteless, tacky & impersonal lobby filled with screaming kids & crass tour groups that are a feature of many KL 5 star establishments). The only grouse you might want to cavil at is that due to some construction work next door, the poolside could get a tad dusty & noisy at times.

    Stay at the Ritz for peace of mind and you will find yourself heading there again on your next trip to KL.

    Choose another 5-star instead


    The Ritz Carlton likes to point out that the hotel was on the Conde Nast Traveler Gold List, but we were at a loss to see why. The hotel is in serious need of an update -- it just seems "tired" and a little dreary relative to most 5-star hotels in Asia. It is not in the same class with the Mandarin Oriental in Kuala Lumpur -- the Mandarin costs a bit more but is well worth it. It has more luxurious rooms, a more convenient location and a fantastic view (ask for the Petronas towers side).

    TripAdvisor Reviews The Ritz-Carlton, Kuala Lumpur

    4.50 of 5 stars Outstanding

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