The Ritz-Carlton, Kuala Lumpur
Travel Blogs from Kuala Lumpur
We are back in KL for Liz's last days ---BOO! We checked into the the Ritz and did the city the proper way. We went for an amazing lunch, lounged by the pool and took in the sites from the Skye Bar at the Traders Hotel.
... like to steal) climbing most of the way with you.
We also ventured into the Dark Caves which stretch over 2km of complete darkness, luckily we had torches to try and spot the poisonous centipedes and spiders.I was obviously a complete man throughout and not scared in the slightest...
... Lumper was the Petronas towers; twin towers joined by a viewing deck called the sky walk. Unfortunately we were too late to get tickets for the sky walk. Apparently, avid travellers start queuing at 8am to secure tickets or book online in advance. Nonetheless, it was still interesting to see the beautiful architecture and design of the buildings. Next we made a visit to the KL tower, similar to the Petronas towers in the sense that you can go up to a viewing platform. However, for ...
... to eat. There are lots of day tours advertised around town and in the hostel, and we figured this would be the easiest way to see the Tea Plantations, so we shopped around for a deal. Mr Ray, who would soon become our tour guide, sold us within the first few minutes of speaking with him. What a comedian! We're in for a treat tomorrow! He had the cheapest deal of 40RM ($16) for a day of touring the area. We're excited about tomorrow, just had a nice dinner with great company. ...
... ourselves silly. We tried lots of types of Roti which is basically bread, but they make it by flinging the dough around like a pancake and then frying it in different ways. They all came with curry sauces and yoghurty dips to dunk in. It was just delicious!! So so tasty and yummy I can't even tell you.
Lastly, we got to try the sweet one, which is kind of like an absolutely enormous crispy pancake. We watched the guy stretch ...
How has this hotel rated in the past?
Historical Traveler Reviews The Ritz-Carlton, Kuala Lumpur
Avoid at all costs
Management awful. Rooms pokey. Booked and paid for 2 adults and 2 children with ages specified so clear number of beds required. On arrival discovered only 1 double bed in room. Management abrupt. Eventually provided 2 further beds but INSISTED on charging for these beds. Refused to compromise /resolve concerns.
Over and above that general pool tatty and no shallow end so unsuitable for young children.
Service unacceptable generally.
The worst hotel we have ever stayed in in Asia and the worst 5 star ever stayed in. Does not deserve its rating.
We stayed at the Ritz-Carlton in June, and I still cannot believe the wonderful service we received. The staff are incredible, we have never experienced such professional service before, and we are very well travelled. The room was large and very comfortable, the bathroom great, and breakfast very good.
I really could not fault this hotel, and highly recommend you try it on your next trip to KL.
Check-in was smooth and friendly. One front desk clerck escort us into the room.
The room was not ready on arrival at 4.30pm, which was tiresome after a long flight. Having booked a suite, I was not disappointed in the size of the accommodation (a large bedroom and a cosy living room attached to it, where breakfast was served) but everything was rather tired looking and generally a bit drab. Neither bedside lamp worked, nor did the TV in the bedroom (not that I minded - the one in the living room worked fine). The curtains were stained, and looked like they had not been cleaned in a long while.
For a city hotel our room was a decent size compared to other top KL hotels and extreemly comfortable at that. Butler sevice included, and laundry. as well as all the extra snacks and drinks in the club lounge. amazing -- all included in the price. Our room 905 had a view of Petronis towers as well as being on the same level as the club lounge - I can recommend this room as a lot of the vistas look out onto the carparks below. Would I stay here again if I came to Kuala Lumpur, a definate yes, and we did walk into the Oriental Mandarin which is far too vast and impersonal to offer the standard of service you get at the Ritz. Take note of the reviewer from Guildford, my brother, who has travelled the world and has been in the hotel and catering trade for years he recommended this hotel to us.
Five Star Service
This hotel may not be to everybody's taste in terms of style and location
but its service/food is second to none.
Having just spent four nights recently(returned 8 April) I was more than
satisfied with all aspects of this establishment.
The 'Residences' next door is nearly complete and the paint job on the
outside of the hotel now finished.
The new Spa Village is also now open although not used during my stay.
Give this hotel a try and see for yourselves.
Me and my wife stayed at The Ritz for 4 night February 2005. We booked the room via the official website. We went for the spa-ration-package. It included one hour massage and butler drawn bath. The location of the hotel is not as good as Marriot, Regent, but you The Ritz is connected to The Marriott so it will take you a 2 minute walk in a hallway before you are at Bukit Bintang. When we arrived at 1300 the room wasn't ready. We had to wait for one hour but they upgraded us to a suite 80 square meters. The room was fantastic. Classic furniture and quite good maintained.Our personal butler was great. She made sure our stay was perfect. The great thing about this hotel is the exellent service, the complimentary laundry and the acsess to the lounge. All rooms get acsess and you can order beer, wine, drinks all day for free. They even serve canapes and cookies. The only drawback is the fasade. It is not so nice and there is some construction work outside (They are building the Ritz Carlton residence). Last year we stayed 5 nights at The Regent and the Ritz was much better. This is not the prettiest hotel I have stayed in but definitely the best value for money. Be sure to visit the restaurant Shook in the cellar of Mariott. Very good food but a bit pricey. The spa fascilities in the hotel is not good, but i guess you don't come to KL to do spa.
Excellent rooms and service
Excellent hotel with very large rooms and butler service for all rooms.
Bathrooms are huge even in standard rooms (much larger than at the Mandarin Oriental where I also spent 2 nights).
Butler served breakfast is also standard in all rooms and has a very large breakfast selection to choose from.
Laundry service (not express service) is also very efficient and included in the standard rate.
All in all, you get an excellent room, butler served breakfast and laundry at the same price as the Mandarin (well it was when I booked through Expedia).
Would definitely go back and would thoroughly recommend to all.
Stayed for two nights towards the end of 2004, making it my third time at the Ritz, my hotel of choice whenever I am in KL. This boutique hotel, though not extensive in its amenities more than makes up for this shortcoming with its impeccable service. For the rate (around RM400) you can indulge yourself with services like a butler, meal presentations, scrumptious breakfasts, usage of its well mentained spa, so much so that you begin to wonder if the hotel records a profit.In addition,what is commendable and admirable is that the hotel places a premium on upkeep, so areas like hotel corridors, rooms emnate a pleasant & fresh smell-(from personal experience very few 5 star hotels in KL can match the Ritz in this). The Ritz is also an oasis of peace, tranqulity and perhaps civility in the midst of the hustle & bustle of KL, in which delectable jazz would resonate in its lobby in the evenings. ( No huge, tasteless, tacky & impersonal lobby filled with screaming kids & crass tour groups that are a feature of many KL 5 star establishments). The only grouse you might want to cavil at is that due to some construction work next door, the poolside could get a tad dusty & noisy at times.
Choose another 5-star instead
The Ritz Carlton likes to point out that the hotel was on the Conde Nast Traveler Gold List, but we were at a loss to see why. The hotel is in serious need of an update -- it just seems "tired" and a little dreary relative to most 5-star hotels in Asia. It is not in the same class with the Mandarin Oriental in Kuala Lumpur -- the Mandarin costs a bit more but is well worth it. It has more luxurious rooms, a more convenient location and a fantastic view (ask for the Petronas towers side).