The Ritz-Carlton, Kuala Lumpur
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Well both myself and Ruth arrived safe and sound into KL on Sunday! We had decided to pamper ourselves by booking into the Ritz hotel and amazingly we managed to get upgraded to a suite on our arrival! The bathroom was the size of a regular hotel room! We were pretty wrecked after travelling so on the first night we just got dinner near the hotel …
... fruits along the way in the blazing heat, failing to fend off the bloodthirsty mosquitoes. I spent some quality time in the afternoon learning the strategies for success in congkak before cleaning up for the Malaysian cooking class. Thankfully the end result was tasty as it's the only food for dinner.
Finally, back to KL in yet ...
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... passed. There I was surprised to find the host greeted me by name ... I soon found out why ... I was the ONLY one staying in the entire hostel. Crazy. Despite the hostel being passable I decided to exit asap and moved to another cheap and cheerful place nearer jonker street. I went for a wander then had the impulsive decision to dye my hair with interesting results .... Then I headed out to meet one of my friends Alex's friend Henry and his other Deaf friends. We met at ...
... could see the Sultan Abdul Samad Building giving a middle eastern feel in its mixed style, a blend of Victorian, Moorish and Moghul architecture. The original rain trees that stand here also make it hard to believe your in a Malaysian city! We scouted out the colonial buildings also in this era, giving yet more diversity to the city. Thursday 23rd January The next day we shunned our free 'breakfast' and headed into the heart of little India, accidentally stumbling on ...
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Historical Traveler Reviews The Ritz-Carlton, Kuala Lumpur
Avoid at all costs
Management awful. Rooms pokey. Booked and paid for 2 adults and 2 children with ages specified so clear number of beds required. On arrival discovered only 1 double bed in room. Management abrupt. Eventually provided 2 further beds but INSISTED on charging for these beds. Refused to compromise /resolve concerns.
Over and above that general pool tatty and no shallow end so unsuitable for young children.
Service unacceptable generally.
The worst hotel we have ever stayed in in Asia and the worst 5 star ever stayed in. Does not deserve its rating.
We stayed at the Ritz-Carlton in June, and I still cannot believe the wonderful service we received. The staff are incredible, we have never experienced such professional service before, and we are very well travelled. The room was large and very comfortable, the bathroom great, and breakfast very good.
I really could not fault this hotel, and highly recommend you try it on your next trip to KL.
Check-in was smooth and friendly. One front desk clerck escort us into the room.
The room was not ready on arrival at 4.30pm, which was tiresome after a long flight. Having booked a suite, I was not disappointed in the size of the accommodation (a large bedroom and a cosy living room attached to it, where breakfast was served) but everything was rather tired looking and generally a bit drab. Neither bedside lamp worked, nor did the TV in the bedroom (not that I minded - the one in the living room worked fine). The curtains were stained, and looked like they had not been cleaned in a long while.
For a city hotel our room was a decent size compared to other top KL hotels and extreemly comfortable at that. Butler sevice included, and laundry. as well as all the extra snacks and drinks in the club lounge. amazing -- all included in the price. Our room 905 had a view of Petronis towers as well as being on the same level as the club lounge - I can recommend this room as a lot of the vistas look out onto the carparks below. Would I stay here again if I came to Kuala Lumpur, a definate yes, and we did walk into the Oriental Mandarin which is far too vast and impersonal to offer the standard of service you get at the Ritz. Take note of the reviewer from Guildford, my brother, who has travelled the world and has been in the hotel and catering trade for years he recommended this hotel to us.
Five Star Service
This hotel may not be to everybody's taste in terms of style and location
but its service/food is second to none.
Having just spent four nights recently(returned 8 April) I was more than
satisfied with all aspects of this establishment.
The 'Residences' next door is nearly complete and the paint job on the
outside of the hotel now finished.
The new Spa Village is also now open although not used during my stay.
Give this hotel a try and see for yourselves.
Me and my wife stayed at The Ritz for 4 night February 2005. We booked the room via the official website. We went for the spa-ration-package. It included one hour massage and butler drawn bath. The location of the hotel is not as good as Marriot, Regent, but you The Ritz is connected to The Marriott so it will take you a 2 minute walk in a hallway before you are at Bukit Bintang. When we arrived at 1300 the room wasn't ready. We had to wait for one hour but they upgraded us to a suite 80 square meters. The room was fantastic. Classic furniture and quite good maintained.Our personal butler was great. She made sure our stay was perfect. The great thing about this hotel is the exellent service, the complimentary laundry and the acsess to the lounge. All rooms get acsess and you can order beer, wine, drinks all day for free. They even serve canapes and cookies. The only drawback is the fasade. It is not so nice and there is some construction work outside (They are building the Ritz Carlton residence). Last year we stayed 5 nights at The Regent and the Ritz was much better. This is not the prettiest hotel I have stayed in but definitely the best value for money. Be sure to visit the restaurant Shook in the cellar of Mariott. Very good food but a bit pricey. The spa fascilities in the hotel is not good, but i guess you don't come to KL to do spa.
Excellent rooms and service
Excellent hotel with very large rooms and butler service for all rooms.
Bathrooms are huge even in standard rooms (much larger than at the Mandarin Oriental where I also spent 2 nights).
Butler served breakfast is also standard in all rooms and has a very large breakfast selection to choose from.
Laundry service (not express service) is also very efficient and included in the standard rate.
All in all, you get an excellent room, butler served breakfast and laundry at the same price as the Mandarin (well it was when I booked through Expedia).
Would definitely go back and would thoroughly recommend to all.
Stayed for two nights towards the end of 2004, making it my third time at the Ritz, my hotel of choice whenever I am in KL. This boutique hotel, though not extensive in its amenities more than makes up for this shortcoming with its impeccable service. For the rate (around RM400) you can indulge yourself with services like a butler, meal presentations, scrumptious breakfasts, usage of its well mentained spa, so much so that you begin to wonder if the hotel records a profit.In addition,what is commendable and admirable is that the hotel places a premium on upkeep, so areas like hotel corridors, rooms emnate a pleasant & fresh smell-(from personal experience very few 5 star hotels in KL can match the Ritz in this). The Ritz is also an oasis of peace, tranqulity and perhaps civility in the midst of the hustle & bustle of KL, in which delectable jazz would resonate in its lobby in the evenings. ( No huge, tasteless, tacky & impersonal lobby filled with screaming kids & crass tour groups that are a feature of many KL 5 star establishments). The only grouse you might want to cavil at is that due to some construction work next door, the poolside could get a tad dusty & noisy at times.
Choose another 5-star instead
The Ritz Carlton likes to point out that the hotel was on the Conde Nast Traveler Gold List, but we were at a loss to see why. The hotel is in serious need of an update -- it just seems "tired" and a little dreary relative to most 5-star hotels in Asia. It is not in the same class with the Mandarin Oriental in Kuala Lumpur -- the Mandarin costs a bit more but is well worth it. It has more luxurious rooms, a more convenient location and a fantastic view (ask for the Petronas towers side).