The Ritz-Carlton, Georgetown
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Historical Traveler Reviews The Ritz-Carlton, Georgetown Washington DC
Try to get a call back
Last year for Christmas I thought I would buy a bunch of friends a night of Mixology. This was a program they offered that let you step behind the bar at the Ritz and they would teach you how to make drinks. I saw it online and called to ask if I could buy this for my friends. I thought what a great idea and a lot of fun for only $50+ a person. I called ahead and was told I had to come in and order them. When I entered the Ritz at this location for the first time I was greeted by a very nice door man. I walked in and could not find the front desk person. I realized that the front desk looks more like a concierge but there was nothing telling where the front desk was. I waited 20 minutes for assistance as the front desk person (1) only person working in the lobby would ask me to step over after she had helped out her last person she had finished checking out. This is where I realized that the front desk and concierge are one in the same in this location.
While I sat there she kept answered the phone while I waited patiently. When she asked how she could help me I inquired about the gift certificates and where I could get them from. I was told that I could only get them from 1 person and she was not there at this time. She then answered more phone calls and then walked away for a few minutes trying to find the contact information for this person.
When I did call back during the Food and Beverage Managers office hours she took great care of me and told me that she would charge my card and have all the gift cards ready in 2 days. I thought that maybe my first visit that they were short staffed. I came back into the Ritz 2 days later to pick up the gift cards and the same thing happened with the front desk person who kept answering phones and she was the only one there at the time. This time there was no door man. I think this Ritz is very understaffed in this location. I have stayed at Many Ritz's and the service always stands out. I think this is why I was so shocked
After I handed my friends these gift cards we all thought it would be fun to go together to this after the holiday. We called up to book and they told us the next available date would be April. We were kind of disappointed but we thought that it must be a lot of fun and they must have a lot of people doing this great idea. Well, April came along and one of my friends broke her nose so we called to change the date and they told us the next date available would be August. We took it. Just a few weeks ago I got a call saying that Ritz was canceling this program and that we needed to call this guy who is the Food and Beverage Manager to see what else we can use this gift cards for. I have now called 3x's with no call back from their Food and Beverage Manager. This follows in step with all the terrible service I have had at this location. I have not stayed here nor would I recommend it to any. If you think you are staying at a Ritz, you may get better service at 1 or 2 star hotel instead.
I am still waiting on that call back!
Excellent Choice in Georgetown
My family and I stayed at this property Aug 21-23. I loved the history of the building (on which there is a display case on the main level), the decor, and the staff were top notch. The location was great-one block from the main drag in Georgetown and one block in the other direction is the river. We drove to the national Mall area without any problems within 15 minutes. Plenty of shopping and dining nearby and within walking distance to GWU and Georgetown University. We had one issue with our in-room DVD player (our personal CD got stuck inside). We were kept well-informed of the situation (three notes from the front desk and engineering staff) and it was resolved within 24 hours. My favorite staff were the hostess in the restaurant at breakfast (Claudia, I think) and the doorman (George if I recall). They treated my children, 6 & 4, and I nicely considering most of their guests were probably business travelers. A small hotel, with about 80 rooms, at 95 percent capacity, we felt like we were among a small number of guests. I would definitely recommend this hotel and would love to come back again.
(My husband stayed at the Four Seasons down the street the following week and says Ritz Carlton was a great value, but if you can afford the price tag of the Four Seasons, it's worth it.)
My husband and I have visited many of the hotels that top the Conde Naste and Travel & Leisure rating lists. After staying at the Ritz Georgetown, it is now at the top of our own list. We were welcomed by an extremely helpful staff, upgraded to a suite, and impressed with the hotel's history, design and decor. Although it was difficult to get motivated to leave the comfortable bed with Frette linens, we were glad we did once we took the first bite of our delicious breakfast. From the boutique-like feel to the great Georgetown location, everything at the Ritz was superb. Unlike many others, this hotel definitely lives up to its 5 star rating.
My husband, baby and I stayed at the Ritz Carlton Georgetown for one night. We started out the night before in the Sofitel, but weren't happy with the Sofitel's location and price (a fine hotel, but I expected more at $299/night). For a mere additional $66 ($365), we got so much more at the Ritz. The neighborhood was so much more interesting with streets lined with shops and restaurants, and the hotel was amazing! We were upgraded to an Executive Suite since we booked through the American Express Platinum Travel Service. When you first enter the suite, you walk down a long hallway that leads to the first bathroom -- bright, airy, and inviting (never thought I would describe a bathroom as inviting!), with a glass shower. It would have been a pleasure to use it, but I ended up only using the master bath. More on that later. At the end of the hallway, you take a left, walk down another long hallway and then enter a large and elegantly decorated living room. The decor is definitely modern -- no old-fashioned Ritz furniture -- with a slightly Asian feel to it. The living room included a large desk with two chairs, a sideboard table, a long sofa, a smaller upholstered chair, a long coffee table, and the usual armoire with TV, CD/DVD player, and Bose speakers. The TV system was a slight disappointment since we couldn't hear sounds in the treble range and couldn't figure out a way to fix it. The baby ended up watching Finding Nemo without half the dialogue (Nemo's father and Ellen DeGeneres' character speak mostly in treble), although he was pretty content just watching the animated fish. From the living room, you enter the bedroom through French doors with frosted glass windows. The bedroom was serene and lovely, with a king-sized bed with lots of fat down pillows and fluffy down comforter. The baby loved playing on it. There was another TV in the bedroom, as well as a low cushioned bench at the foot of the bed (great for a diaper changing station), a console table, and another upholstered chair and ottoman. Off the bedroom is a dressing area with a closet and three-way mirror, and then the master bath. The master bath was probably 12' x 15' and had two sinks, a deep soaking tub, a huge glass shower the size of a walk-in closet, and a larger than usual W.C. There were amenities galore and my husband got one of the best shoe shines he's ever had (free overnight service). All the lamps in the suite had adjustable dimmers, which I thought was a nice touch. The staff were all unfailingly polite and helpful (not sure how the reviewer below could have complained about the staff), and no one seemed bothered by the baby as in some hotels. In fact, when we first entered the hotel, my baby was handed a rubber duckie with the Ritz logo on it. All in all, a great place to stay. The only down side (besides the defective sound system on the TV) was being charged $7 for two unpeeled, uncut, completely untouched and unaltered bananas at breakfast. Our rate included free Continental breakfast which meant the usual pastries and fruit. I asked them to throw in a couple bananas for the baby, and was completely shocked by the $7 charge. Since breakfast was free, I didn't make a fuss about it, but $7! The bananas weren't even that great, and the baby ended up having only a couple bites! Enought about bananas, though. We still had a great stay -- just don't order any bananas if you stay there!
La creme de la creme
I've had the privilege of being hosted at both Ritz Carltons in Boston, both in New York, and all four in the D.C. area. The Ritz Carlton Georgetown is definitely my favorite. This is not your typical Ritz Carlton.
From the moment I was received at my car, the staff made me feel right at home. The lobby is very inviting, intimate, and cozy with soft lighting, comfortable, contemporary furniture and a warm fireplace. Also in the lobby is a historic display of rags to riches showing how the hotel was transformed from a garbage incinerator into a boutique luxury hotel. I was very intrigued by the artwork which consisted of anthing from murals made of paper bags to acrylic paint on aluminum. Very interesting.
My room was on the 1st floor overlooking South Street, which was not the greatest of views, but I don't spend much time looking out the window anyway. It was a spacious room with an oversized marble bathroom that had a seperate tub and shower. The feather bed with egyptian cotton linen was very comfortable, like all the Ritz Carlton's I've been to. Since I don't have good luck with alarm clocks, the wake up call was much appreciated. Being a musician, the Bose dvd system was a very nice addition. I swear there's a sub woofer in that room somewhere!
The food...oh the food...In my opinion the food at this hotel is second to none. It was described as American with Italian influence. All I know is that those were the best crab cakes I've ever tasted. End of story.
Location, location. The Georgetown Ritz Carlton is located in the heart of Georgetown in between K and M streets. In my opinion it's location is even better than that of the Fourseasons. Georgetown is one of my favorite places in the US. Within walking distance of the hotel, you'll find anything from Upscale shopping to open-air markets. Definitely make time for a Strawberry Shake at Johnny Rocket's.
Connected to the hotel is an awesome Leow's movie theatre, complete with captain chairs. Take my advice, take in a movie Leow's style.
Oh, I almost forgot! There was a fitness center available 24 hrs a day with complimentary fruit and bottled water. And the Spa...I was totaly blown away by the fragrance. I didn't know candles could smell that good. After a long day of touring D.C. I would definitely recommend a relaxing message in their spa.
The Ritz Carlton Georgetown, the only place I'll be staying in D.C. from now on.
A great hotel with great service
I thoroughly enjoyed my stay in this hotel. The staff were attentive and the facilities excellent; I plan to return and this time hope to use more of the facilities.
I would also recommend the restaurant - a great place to din.e
Couldn't get picture on Fox News but Al-Jazeera came in fine, as well as Saudi Arabia TV. Soft rap music(?) played at dinner in Fahrenheit restaurant, quite unpleasant. Overall food was good. Most employees were courteous however a very small segment apparently resent Americans as evidenced through overt inattention, and in one case outlandish behavior. Definitely cannot recommend this hotel, felt unsafe due to a singular negative interaction with an employee (not to be believed), first in 32 years of business travel. Not your typical Ritz Carlton.
Your choice, you decide.
Not great, but close
I stayed for three nights last weekend and found the staff both friendly and helpful for the most part. The concierge who took my reservation for dinner, however, failed twice to follow-up with a confirmation, as promised. Also, a pervasive smell of smoke in the lobby from a large fireplace was quite annoying, a problem that is apparently attempting to be corrected. It's a shame that dispite its location virtually on the banks of the Potomac River, very few rooms have river views, as they are saved for the new Ritz-Carlton condos, which are part of the complex.
Adore the Ritz Georgetown
Its the most unique Hotel in DC, offers a trendy, cool bar and restaurant and is the place to be. I liked my stay there
Having just returned from the new Ritz Carlton, Georgetown. I have to commend the staff for their excellent service. Service of that calliber makes a stay more enjoyable. First Class hotel, highly recommened.S. K.
TripAdvisor Reviews The Ritz-Carlton, Georgetown Washington DC
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