The Ritz-Carlton, Buckhead
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Historical Traveler Reviews The Ritz-Carlton, Buckhead Atlanta
Nice room and hotel - Food made me sick!
I had the Amex rate of $169 and grabbed it. Drove from Cincinnati that day and was wiped out, so ordered room service - chicken breast on bed of rice that gave me stomach cramps all night. Considering this hotel raves about their restaurant reviews, this was not a good experience for me. On two previous trips I tried their very expensive and very gormet restaurant and didn't like it either - the food was just too weird. The bed was wonderful...cramps or not. I didn't get to go this time, but the lobby bar is one of the best I've ever seen - it was full and jumping when I arrived and did want to go do some people watching after dinner but didn't feel well enough after eating it to go.
Must not be related to other Ritz Carltons
Rooms on par with an average motel. Not up to Ritz Carlton standards.
furniture, decor, and smaller than average bathroom. Cracked tiles, uncomfortable mattress, thin walls.
Sunday breakfast buffet(which came with the room), was also very
average and we were put in a small overflow room without charm.
Would never stay here again. Why pay extra for a Ritz Carlton when this
one is equivalent to a Holiday Inn.
Ritz Carlton Buckhead #1
U have stayed at the Ritz Carlton Buckhead twice and they are superior to all hotles in Atlanta to me. The room service, employees, just the whole atmosphere as great. The beds are the most comfortable beds in the world. And I just really like the customer service because some hotels in the ATL dont take care of you like The Ritz do. Thats what makes them number 1 to me!!!!!!!!!
Every detail to the highest standards.
I loved everything about this hotel--each and every staff person I encountered was the soul of hospitality and cordiality. The lobby, restaurant, and bar were elegant and luxurious. My room was beautiful and simple--and the bed was maybe the most comfortable i've ever slept in! Meals were delicious. Bar scene is happening but totally avoidalbe if you're not into it. Even the hallways were lovely--scented with fruit and cinnamon. Can't recommend this placely highly enough.
New year's fun
From the moment my car door was opened, until was gently helped back in for my departure, I had an absolute ball! I was late for an appointment to their hair salon and after the doorman escorted me inside, he also escorted me all the way to the salon... then as I remarked how I'd forgotten a flower bouquet for my wedding (Yes, a New Year's celebration and wedding!!) The florist whose shop is next to the salon came over and as I described my dress, she made the perfect bouquet and dent them to my room. The entire staff met my every request promptly and very courteously, even when I said, never mind you brought the wrong size towel, it was brought within a minute... The 9 course meal was interesting-the chef tried too hard. Some was just icky, most was fabulous, especially dessert. The new year's party was fun, dancing, a famous, fabulous jazz singer, champagne...wweeeeeeeeeee! The only thing was....on New Year's day at breakfast/brunch, there was not a black-eyed pea or green to be seen...they apoligized profusely and promised to have it next year....I had to settle for the brunch buffet...including caviar, woah-as me ;)
Not up to Ritz Carlton Standards
We recently stayed at the Ritz in Buckhead and I was so dissapointed. I had taken clients to visit Atlanta and see a Braves ballgame and knew the Ritz would be the hotel to impress. Boy was I wrong. The check-in counter was so loud you had to shout so the clerk could hear you, the rooms were not at all up to our usual Ritz standards. They were small with a standard bathroom. I host conferences all over the US in Ritz Carltons and this was not at all what I was expecting. Our rooms were not cleaned until after 5 pm (and we were on 3 different floors) and the service just was not at all present. I would not recommend this hotel to anyone and if I were the Ritz, I would definitely look into selling this property.
July 4th weekend
We have been staying at the RC Buckhead for the 4th of July festivities and the Peachtree Road Race for at least six years. We have always enjoyed the Ritz, but I must say that this time was the best ever.
I don't know if they have a new manager or what but the service was unbelievable!
Every year we have stayed there we meet up with friends from Michigan and ask that we be placed on the same floor. They have never been able to do this. This year the lady at the front desk was able to get us with two doors of each other.
Secondly, we needed our car out of valet to meet up with some friends.
I was explaining to a friend that I was not happpy with my husband for not requesting it sooner and that now we would have to wait - when I was overheard by the staff. The gentleman immediately asked if he could get my car. I did not even have my valet ticket with me - so he went to the effort of looking it up, showing me the keys to verify they were the right ones and retrieving my car immediately!
Also, a lot of the rooms have been refurbished. Down comforters and wonderful sheets. Fresh flowers in the rooms and on each floor. Hot coffee in the lobby in the morning (weekdays until 8:00 a.m.) and fruit flavored ice-tea on the afternoons.
Another thing, my husband and I could not agree on USA Today or Atlanta paper in the morning. The front desk said "no problem - we'll just leave both at the door."
They also set out bottled water all over the hotel for the runners the morning of the Peachtree Race.
As I said, we always stayed at the Ritz during the Peachtree Road Race but this time their service was exceptional!!!!
Highly recommend this hotel. We were thoroughly spoiled and they were not snobby at all!!
While for the most part I've found Ritz Carlton to quite nice the RC in Buckhead was disappointing. Not from a service standpoint by any means, the staff was great. Its the physical building. It's very dated and I'm sure in its heyday in the 80's it was quite the place to see and be seen. Tired and dark corridoors. Bathrooms rather small and I was in an executive suite. Food was quite good although I stayed away from the "Afternoon Tea" in the lobby. Lot's of "wanna be's" dishing out attitude. Cheap and flashy clothing. Lot's of E Class Mercedes, Land Rover Discoverys and 5 Series BWM's. All poor man's versions of luxury cars. Many patrons with champagne taste on a beer budget. I suspect they were locals not actually staying at the hotel...just spending the evening away from the trailer park!
The Royal Treatment
From the moment I was greeted by the doorman, I knew I was in for a week of "royal treatment." The entire staff displayed professionalism like I have not experienced in quite some time. The first thing that caught my eye was the beautiful display of art. As I walked through the common areas of the hotel with a hotel representive, I was taken aback by the beautiful lavish decor. The representative showed me where to find the lounge, restaurant, fitness center and meeting area prior to accompanying me to my room. As soon as the door was opened for me, I stepped into another world! I immediately felt like I had stepped into a dream world from the days of old. The room was located on the 22nd floor, and the view was breathtaking. As I turned around, I noticed the small chandelier located just inside the door. It was sparkling with cleanliness. The meeting facilities were spectacular, and the service staff went the extra mile to ensure all the media equipment was fully operational at all times with no flaws or delays in computer operation. By this service being provided, the conference was able to continue without interruption. The entire staff should be commended for their outstanding service. I was treated like royalty!
One of the best hotels in America---
Having stayed at many of the finest hotel in the US, (The Plaza in New York, The Mansion at Turtle Creek, The Ritz Carlton Resort Naples, etc), our most favorite is the Ritz Carlton Buckhead. The service is excellent, the rooms cozy, the location wonderful, and "The Dining Room", one of the best in the US. On past trips, we ran into "Fabio" in the Cafe, and on our last trip in August 2002, ran into Cuba Gooding Jr. on our way to the workout area (which is great as well). We look forward to our twice a year trips to this wonderful place.
C. Burke---Tuscaloosa, AL
TripAdvisor Reviews The Ritz-Carlton, Buckhead Atlanta
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