Richmond Hill Hotel
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Historical Traveler Reviews Richmond Hill Hotel
Don't stay in rooms overlooking kitchen
We have stayed at this hotel twice now. The more recent time, we were placed in a room located above the kitchen. By the time we had gotten used to the noise from the kitchen, the heat was unbearable and we had to change rooms.
On the other hand, the rooms are well presented with a filling breakfast menu and the hotel is in a great location for easy access to the River, Richmond Park and Richmond town centre, with the facilities at the nearby gym available for your use.
I did not enjoy my stay at the Richmond Hill Hotel, and at times I found myself exasperated by the lack of care and attention given by the Front Desk and maintainance staff. My room was extremely small with a filthy window that looked out into a back yard. The shower in my room was broken and completely useless. I asked several times for this to be fixed and nothing was done by anybody from reception (although they had assured my not to worry!). Eventually, I had to shower and change in a relative's room. The receptionist even had the front to suggest I dressed for my appointment in the gym locker-room where some showers were located. Later in the day my shower was fixed - too late by then. There was no apology offered at all. The bar staff were rude, and I was subject to a patronising lecture simply because I brought the wrong guest card to the bar. I was not impressed at all.
Booked into this hotel by my employer for a short course. A much extended hotel that, along with the leisure centre sit in a relatively small site on Richmond Hill. The Leisure Centre is not solely for the use of residents and much of the car limited parking is taken by non-residents visiting the Leisure Centre. Having squeezed the car into the last available sparking spot I tried to check-in. A problem with the check-in system meant that the staff at reception were under some pressure even at 10:00am but despite this they were very curtious and helpful.
My room (488) and bathroom were both quite small but nicely decorated with a view of the Thames to the front of the hotel, and room for 2 comfortable armchairs and a small table. The bed was pretty soft.
Lunch was buffet style and good but not outstanding, dinner was served at table and of a similar standard. Waiting staff did not all appear to have English as thier first language but were friendly, helpful and efficient. Overall not the best hotel in the world but better than I expected.
A lovely hotel
Six of us stayed overnight for a birthday celebration at this hotel. We ate in the hotel restaurant and the meal was lovely, waiting staff were really friendly and couldn't do enough for us, the restaurant supervisor Chrissie even went to the trouble of putting up a "happy Birthday" banner and decorating the table, having complimented the chef (Lee) he came out to personally thank us! never had service like that in a hotel before!!
The rooms were modest but very clean and nicely decorated. The hotel is "old style" but this fits in with the town itself. It was close to the town, about 5 minutes walk to shops, clubs, bars and 15 minutes walk from Richmond station. Would definately stay again.
Avoid if possible
The hotel is not near any transportation at all - it's a 15-20 minute walk to get into Richmond proper, and the reverse journey is uphill. No air-con, but you're lucky to find anywhere in London that has that. Room was on the small side. Going by the noise, major refurbishment was going on in the room next to mine for a large period of time during the day, but I'm assuming that was a one-off - plus I guess most people wouldn't be in their room during the day anyway. No iron and ironing board in the room itself, but there was an ironing room on the floor. Main advantage was that it's close to a great viewing point over Richmond Park. The room was also clean and in good condition.
I stayed here simply because of a friend's wedding in the hotel next door. 2 of the nights I stayed were at a discount (£65 per night) because of the wedding, but the 3rd was full price - £110. Given the above comments, £110 represents poor value for money. I would not recommend staying here unless you can get a good discount and you have some event in the immediate vicinity to attend.
Stayed for a weekend at the Richmond Hill Hotel for £45/room for a mini double room. At that rate I was quite happy with the place. Great location, plenty of parking, staff pleasant, room was fine. The room and bed were small but as we were warned and the price reflected that, we were happy enough. There was a noisy wedding going on on one night but we couldn't hear it in our room. The floorboards creaked and I felt a little sorry for those below us. Not the place for a romantic getaway maybe but a perfectly reasonable hotel at the price we paid.
Terrible, for many reasons...
Bedroom: Appalling. Possibly the oldest, lumpiest bed I ever splet in, with Pillows at least 15yrs old in a tiny, tiny bedroom that smelled liked an old deckchair and a view of the Carpark (noisey from early morning to late as the Leisure Centre Members/Visitors avail of carpark). Hotel is obviously a classic Wedding Hotel, with reception/entertainment in full flow until 2am. The noise unbearable.
Location: This hotel is a good 10-15min walk up hill (obviously) from Richmond shopping area, so without transport it's exhausting. Because the name of Hotel leads you to believe that you might have a view from the Hill, there aren't any from the Hotel or from the Hotel grounds.
Facilities: The pool/leisure centre is accessible only through the Car Park, not via Hotel. With that, public visitors and members make for a noisy/busy hotel carpark that surrounds hotel front & back - on some occasions a battleground as I watched in amazement over breakfast drivers screaming at each other as 3 cars became gridlocked directly infront of hotel restaurant window.
Restaurant: Waiting staff: pidgeon English and kurt in manner to the point of being rude. Breakfast is Buffet Style, plentiful but average.
My experience wasn't good. It was so awful, I booked into the Radisson in Stanstead the following night and made up for lost sleep/exhaustion for exactly the same price in this luxury Hotel - even if it was just an Airport hotel. Richmond Hill totally ruined a long planned w/end to a 30th Birthday (by the way, I'm not an OAP but in my early 30's, am well travelled and expect value for money). There are many other hotels/B&B's to choose from, take my advice, let this be your last choice.
Fair value for London suburbs
We stayed at this hotel because we were attending a wedding reception, and were offered a discounted rate. At the price we paid, and taking into account the high prices of hotel rooms in and around London, it was good value. The Richmond Hill Hotel has plainly seen a long succession of added building over the years. As a consequence the geography is a little bewildering, but perhaps more seriously, the site is so over-developed that there is nowhere near enough parking. The fabric is a little tired and the rooms rather small; there is no air-conditioning. The beds were moderately comfortable. The staff were prompt and helpful. The food was good, although not gourmet class. The setting, on Richmond Hill, is quite attractive and some rooms might just have views over the River Thames (ours didn't). However, it isn't particularly convenient for public transport into London.
In summary then, no major failings, but not a lot to enthuse about either.
A very expensive cupboard
I recently spend two nights at the Richmond Hill Hotel with a colleague. At best our rooms could be described as a very expensive cupboard - no wardrobe or drawers, just a bed and chair! Perhaps the management should take my colleague's suggestion on board that being able to fit a bed into a room does not qualify it as a bedroom.
After a great deal of trouble and hostility from the reception staff, we were moved to alternative rooms but still not the double rooms we had booked and paid for.
This is not really the standard I would expected from this hotel after having stayed in the sister hotel (The Richmond Gate) which was excellent.
On a more positive note, can I add that the resturant was of the highest standard both for food and service.
Lovely venue for a w/e break
My boyfriend surprised me with a Valentines w/e away here. It's a lovely hotel with a great restaurant, friendly staff and good leisure facilities (pool, gym). We had a fantastic 3 course meal in the restaurant then enjoyed a few drinks in the bar. A bit of refurbishment maybe needed in places e.g. corridors, but minor. Great location and lots to see and do in the area as well as central london only 20-30 mins away by train/tube.
TripAdvisor Reviews Richmond Hill Hotel
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