The Regent Kuala Lumpur

When the hotel website said that they were located in the vicinity of 3000 shops, BOY, they were not kidding !!

Christmas specials were on everywhere and it was absolute shopping mayhem. I was on a short trip from singapore with my husband and child, and there was lots to do for everybody. We wanted to give the traditional singaporean christmas hoohah a miss and try out the KL flavor, it was a good decision.

Close by to the hotel is times square, they have a very large entertainment facility for kids, expansive and resonable too.

The hotel itself was very comfortable, the staff were quite friendly and inviting. Their room service kids menu was thankfully large.

All in all, a very good stay - kudos to the hotel, will definitely go back.

I've stayed at the Regent Hotel in KL about 8 times over the last 6 years and this last trip was probably my last stay. There was nothing terribly wrong with the hotel -- but nothing was extremely right either. I was never greeted by name, the toilet in my room did not flush properly, the remote bedside lighting panel controlled lights -- but not as designed (had to press the "desk light" button to command the night light and vice versa). I was so disappointed in my stay that I almost cancelled an adjoining stay at the Regent Singapore. I'm glad I didn't as the Regent Singapore had fantastic service (and is still managed by Four Seasons).

On checkout from the Regent Kuala Lumpur, I asked if management of the hotel had changed. This property used to be managed by Four Seasons. "Yes," the desk clerk replied, "just at the beginning of December. But nothing has really changed." My what a difference one month and a management team make.

Car service excellent from the airport and for sightseeing around town, Driver very pleasant and knowledgeable.

Air conditioning did not work in the Junior Suite, Maintenance personnel came and said the filter was so dirty that no air could get through it. Removed filter and 3 hours later room was cool enough. Don't they have a regular maintenance program?

Left a wake up call for the next moring. No call was ever made, so woke up late and had to rush around. Breakfast in the Club Lounge is pretty pathetic. And laundry arrived late.

Front desk and management not helpful - just excuses.

All in all a pretty good 3 star hotel.

The Regent KL was the top hotel in KL in the 90s, but unfortunately it is abit outdated now. The architecture is unique and dramatic but it feels tired inside.

LOCATION: Aside from KLCC (Mandarin Oriental), the Regent is perfectly situated at Bukit Bintang where numerous luxury and bargain shopping centers, restaurants, clubs, etc are within walking distance as part of the "Bintang Walk".

DESIGN: Some parts of the hotel are hip and trendy (e.g OGGI's restaurant); others are older style. The lobby has a small 3 storey atrium bathed with natural sunlight with an unattractive combination of jade pattern marble floor and white carrara walls. It just doesn't give any big impact.

SERVICE: Polite, warm and accommodating. I requested a tour to the Presidential Suites and was accompanied by a personnel from the Club floor who kindly introduced me to each room on the suite. Other Club floor staffs are very polite and helpful. Nonetheless, the porter and front office staffs screwed up on my check-out. As I hired their limousine to the Airport upon checking out, I waited for my luggage for almost an hour! Apparently they got mixed up with the luggage from other rooms and was puzzled to find my luggages back to the room, which they recklessly found the wrong room. Luckily my habit of arriving 3 hours earlier to airport saved me.

ROOMS: Okay, they may look good in the 90s but not for these days. They are certainly out of their league in comparison to the Westin, Mandarin and the Hilton. Ritz is always ritz (classical); Hilton & Westin is fresh, contemporary and ultra-hip; Mandarin is elegant, but Regent is sadly tired although comfortable.

The bathroom was particularly a let down as it was only retiled, but all the old fittings still intact, esp the very low small bath tub.

Nonetheless, what stand out most was the alcove sitting area with corner glass window where you can step out more to observe the view.

Make sure to book room on the rear side facing the pool and obstructed view of Petronas Towers as they are the best, like my room (1224), and other room ended with 24 possibly.

RECREATION: The free from pool is one of the more attractive one in KL with dense landscaping and secluded corners covered by landscape which are perfect for a romantic gathering by the pool. But it clearly needs some upgrade or at least re-tiling.

The Mandarin Oriental's pool is probably the best one with its edgeless side directly fronting the expansive KLCC park and should u feel the boredom, glancing at the view can fill up some time.

FOOD: Did not try any of the hotel's eatery as there is so much on offer on the surrounding. Nonetheless, there is a café by the pool with an alfresco dining are which could be nice.

OVERALL, was very disappointed with the room and the general feel of the hotel. It showed its age and in serious need of top-to-bottom refurbishment like what have been done at the Regent Singapore. Very good location, and really really like the alcove window. Ask for room on 1224 side for best view.

They won a prize for best service and the best club level. They´ve earned it! It was the last hotel after 3 months of travelling non stop in Europe and Asia and it was fantastic! The room is spacious, with an amazing view of the Petronas, the bed is extremelly comfortable, the shower has the massage thing (and the water pressure is GREAT) and the club level is the way to go: AMAZING breakfast, snacks and full bar all day long!!!The club lounge has 3 floors, with offices to check email looking at the petronas. Their view is hard to beat! Same as the view from the bedroom. The staff is very friendly and eager to help. First class hotel.

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The Regent has been my preferred KL hotel for more than 10 years. Great location on Bukit Bintang. Very near to shopping malls, eating places, nice restaurants. Staying on the club floor (fl 18 or 19) is recommeneded. You can enjoy breakfast buffet in the club. Free flow drinks; beers, soft-drinks, hard liquers, also available in the club. Free daily laundry up to 5 pieces also included. Room is nice and always makes me feel at home. This will continue to be my preferred hotel in KL!!

stayed for 2 nights in march. had lovely time. the hotel staff is fantastic and service was unbeatable. the hotel itself is rather nice but do not really expect to stay at the Four Seasons - it is a level down. the brkf was good but nothing special. spa facilities are good but not the best. the rooms are nice but they do not have separate shower and bath tube - it is a bit dated, yet the bed is very comfortable. location is great. overall it is a nice hotel but no wows

This is a great hotel! It is well sited for shopping, eating and sight seeing. The staff are so helpful, polite and friendly that it was a nasty shock to come back home to England. We stayed on the club floor and the room was very large with a lovely marble bathroom. The bed was enormous and exceedingly comfortable and you got a personal butler (how could you ever live without one??!).

The club is an excellent idea, as you can get breakfast there, drinks and nibbles in the evening, plus they have a small library and internet facility.

I stayed her for new years eve last year and had a wonderful time. I had to stay on their Club floor , as all other rooms were full. Glad that happened!! Free bar on the top of the hotel was a great idea on new years eve!! Right in the middle of everything and the balcony was a great place to be when watching new year fireworks!!

Club floor was great and worth the extra money!!