Historical Traveler Reviews of The Regency Hotel Dublin
Pleasantly Supprised
from Fisherman'swife
Last week we stayed in the Regency our first night in Ireland to meet up with our children who were coming in the following day. There was a minor issue due to a problem with the website which does not let you buy two rooms at a time. The staff were pleasant and patient and we figured it out. We were also given a complimentary cup of coffee to help me with my jet lag. Yes, the facility is a bit worn but in a comfy way. I prefer the character to a Holiday Inn. All in all, we were pleasantly surprised.
Great choice
from A TripAdvisor Member
We just came back from a 5-day-stay at the Regency in Dublin. We were surprised to find this hotel to be of excellent standard and offering top notch service.
The staff on all levels were very friendly and cooperative, the room in perfect shape. We enjoyed a very quiet room with a spacious bathroom. Exploring Dublin and its surroundings was a joy after the hotel's fabulous breakfast buffet. Distance to the airport is short (€1.50 by bus heading downtown, about € 10 by cab), yet no departing or arriving aircraft could be heard or seen from the hotel. The nearest bus stop is just a minute away, and the bus to the city center (O'Connell St.) takes just about 12 minutes and runs you another €1.50. Dinner at the Italian restaurant next door to the hotel was excellent, too.
We hope that the Regency manages to keep up its high level of service, maintenance, friendliness, and hospitality. We would definitely stay there again.
Stay Away
from fairisfair
I live beside this hotel. It is a kip and always was.I went for a drink with my wife last week and saw a barman swipe a cigarette from a tourists hand and put it out on the palm of his own hand!!! No explanation just sheer rudeness. The Skylon hotel 200 metres is top class compared to this old fashioned,crumbling dive! This hotel was also a subject of watering down spirits in its bar and was in court!!
Read the owner's response
Owner's Reponse
I would like to respond to the last response that was posted for The Regency Hotel. Personally I find that it is unacceptable that someone that lives close to the hotel and has not stayed in the hotel can give his overall opinion on the property. he has branded the hotel "a kip and always was"but yet the hotel is graded by the Irish Tourist board,The AA and The RAC who all have all rated the property as three star. In the Official hotel guide the property has a first class rating. If there were shortcomings then organisations could reflect this in their publications. Finally in reference to watering down alcohol, There was member of staff dismissed for this, however because the licence is issued to the hotel the licence holder is prosocuted. We are over forty years in this business and would not have survived if this was a practice that we engaged in. We have many very happy customers coming to this hotel and one ill judged comment is neither fair nor correct.
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Had a nice stay
from 7dust
We stayed there for 3 nights, 18-21.08.2004.
The hotel is not that near the airport as the name would suggest, though it's not far away (but in my opinion the distance to the center is less than to the airport).
The room was pretty big with big windows which made the room very bright.
Bathroom was clean, breakfast was ok. The receptionist was a bit distracted but at least helpful.
It might not be the best choice if you're in Dublin for sightseeing (you need to go the center of the city by bus or taxi through the crowded streets) but if you're there you should not be disappointed.
I've read the other reviews and I wonder if we've been to the same hotel. I don't know, maybe the hotel staff was reading it too? But how would they manage to enlarge the rooms? :) Or maybe something that is small for some are big for me? One thing is for sure - the TV was standing just in front of me and the remote was working :). And we didn't use taxis, cause buses are pretty frequent.
Maybe it was because we paid a lot more than 55 Euro as the other reviewrs...?
Overall - nice hotel in a great city.
Avoid this Hotel!
from A TripAdvisor Member
The only good thing about my stay at the Regency Hotel was the relatively cheap room rate of 55 Euro which included breakfast. The member of staff at check-in was visibly flustered and not quite as welcoming as one might hope. Granted it was busy, but still. I had booked online and rang ahead of time to make sure my reservation was ok, and I was assured that it was. Surprise surprise, when I came to check in they had lost my reservation. However they gave me a room for the same rate, no questions asked.
The room was strange. It looked more like a small room in a B&B rather than a hotel. The TV was located at a neck-breaking angle high up on a shelf to the left of the bed.. basically there was no comfortable way of watching TV. The remote didn't work. Their idea of 'satellite tv' consisted of all o 4-5 channels (not even the regular Irish channels!).
The heating was BLASTING all the time with no way to adjust it.. I had to keep the window open the entire time.
The general decor of the room was really bad. Just a jumble of weird colors that totally clashed. Very 1980s.
The bathroom was clean and nice, I must admit.
The bed was HORRIBLE. I was in a single room so it was a single bed (yeah, what hotel has single beds anymore??). The mattress was extremely uncomfortable and I could feel the springs digging into my back. The blankets were thin (but were not needed as the heat level in the room was way high already).
I could hear everything going on in the next room, in addition to the water whenever they turned it on.
To top things off, I ordered a taxi for the next morning because I had to be at an exam (mind you, I hadn't slept much the night before due to the heat, awful bed and noise from the next room). I waited 15 mins past the appointed taxi time to no avail. I was merely told that it was very busy that morning and that there would be delays due to traffic (hello?? what's new! you're in Dublin! you must've known that ahead of time...). I ended up ditching the hotel and WALKING to my exam which was a brisk 20 min walk, but I wasn't going to give the hotel another chance. There were also 3 or so other people waiting for taxis and they were also delayed.. it was pure chaos and the staff were just flustered and didn't cope very well I thought.
In short, there's not a CHANCE I would stay at the 'Regency' hotel again. The website is EXTREMELY misleading. You're led to believe it's some nice, modern, upscale hotel.. when in fact it's a crumbling relic that I urge you all to stay away from.
Ehh...
from A TripAdvisor Member
For our final night in Ireland - -I wish we'd stayed somewhere else. The Regency has the look of a hotel that was fantastic at one time but has been unable to stay up to standards --
It's a very large hotel and the rooms are nice enough also the pub is festive. It's also very convenient to the airport. However, the staff wasn't the greatest -- and breakfast was more like a cattle call. Also, skip Seasons restaurant unless you really like Applebee's.
I thought it wasn't worth the price, for the money I would have stayed in the city or at the Great southern at the airport..
Makes you wanna go home
from A TripAdvisor Member
Ordered a room with two double beds but only got a double and a single. The room smelt of smoke. Breakfast was greasy and staff were unable to cope.
Good value for money
from david3595
Regency hotel has changed for the better since my last stay some 2 years ago, friendly staff everywhere, reception, bar and cleaners included, bar food was excellent, breakfast was a buffet, it was average, the usual queues if you hit the busy time, rooms were a good size and cleaned each day, nice residents lounge, though whilst trying to read my paper over a pint there seemed to be a private businesss meet on the go and i felt I was intruding. A 10 euro taxi ride from O'Connell Street, entertainment in the hotel was available but not for me, if you get a rate of 99 euro for room and breakfast take it, otherwise get another hotel in the city. There is a free carpark but note it is not secure, bus stop outside the hotel, buy a 5 journey handypack, much better value and it works on the airport link.
Relaxing
from timmypuscat
had a wonderful time,the staff were extremley helpful and the bedroom were clean and a nice size. we were grateful that we were not centrally located because we like our sleep! but it was that far so teh taxi didn't cost a bomb neither!