Pleasant to look at, but horrible to stay.

Got a great rate on the net and were really pleased when we walked into the reception. Very pleasant, although a little smoky. Thats when the fun began. Receptionist rude and very unhelpful. We arrived well after check in time and she told us without explanation and apology that we could not check in unitl later....go for a walk! We said we weren't happy with this after a long flight and after a bit of a fuss, she found us a room. Very small and hot but very pretty. Breakfast fine but again staff very rude and unattentive. On the second day they tried to kick us out of our room, even though we had a booking and thankfully a receipt to stay another night. Everything is a real effort in this place, which is a shame as it is a great location and lovely hotel for the price. Possibly the worst service I have had in a long time. The place would be so much nicer with some smiley faces. Filled the feedback sheet in from the room and left it with the manager, but she didn't seem so concerned. They say bad attitude starts from the top....You can do better!

Just OK

We stayed in the Regency Hotel for four nights, the end of March 2004.

Tiny room. Dark. Down long corridors. Very bland atmosphere. No charm.

Dining room in basement--dark. Breakfast ok--fresh fruit available.

Good coffee. Maybe its just the exchange rate, but this hotel is NOT worth $200 a night. If any other guests were loud it would be hell because the walls are paper thin--we could hear our neighbors brushing their teeth. The TV was 20 years old and tiny. Good thing we didn't want to watch it...

A Great Stay in a Great Samll Hotel

We visited this hotel during a recent Exhibition in London and what a surprise! The staff were very welcoming and friendly, the hotel was in excellent condition. Rooms clean and good facilities. The Conference Rooms were all of a very high standard. The Breakfast was the best I have ever had the pleasure of being served in any London Hotel. I have many Conferences and Events which we place in London and I will certainly use this Hotel with the greatest of pleasure. Many thanks to James who took the time out of a busy day to show us the excellent facilities on offer. Well Done. From all at UK Corporate Solutions

Great place to stay

Stayed at the Regency Queen's Gate in Feb. 2004. Very nice. Staff extremely friendly and helpful. Good neighborhood with good restaurants. Only a few blocks from the S. Kensington tube station. Room was small, but very clean. Bath has a tub. This room required walking up and down a few steps to get to the elevator, so let the hotel know if you need a room on a floor with an elevator stop. Not much closet space for those who need to hang up a lot of clothes. We didn't have a problem with this. I would definitely stay here again!

Clean and great location but small room

My wife and my parents stayed here in December 2003. Location is in a fantastic SAFE neighborhood and is a 5 minute walk to the South Kensington tube. Neighborhood has lots of little restaurants, bars, cafes, and a grocery. This was my third trip to London and I love South Kensington.

Hotel lobby is very clean and spacious. Rooms are VERY small and slightly outdated but very clean and quiet.

Our rate included continental breakfast which was very good. A bit more than rolls and coffee (included fruit, yogurt, cereal, cheese, and ham) but you have to pay extra if you want eggs and sausage. Overall - hotel is safe, great location, quiet, and clean. Room is small but get out and see London - you can spend time indoors when you get back home!

A Pleasant Surprise

Friendly, helpful and efficient sums us what we found at the Regency.

What a refreshing contrast to the churlish staff that you find in many London hotels. The rooms are a bit small and the décor could use some updating, but they were clean and the ones in the back were quiet. The public spaces were inviting and well kept. Location is great -- only a few short blocks to the South Ken tube station and on the C1 bus route.

Plenty of relatively inexpensive places to eat close by on Old Brompton Road. While a little pricey at the rack rate, a search of discount sites will produce a much more reasonable figure.

Great staff

fantastic staff, the other London hotels should take note. This hotel knows how to treat their clients. Good food, great ambieince, superb bar. Loved it

Mediocre at best

It was fine, except for the extremely smoky lobby. Watch out for the phone system too. Their computer system wouldn't accept our international calling card that worked throughout the rest of Europe.

Management wasn't nice about it either.

Fantastic London Break at Regency Hotel, London

What a fabulous hotel! My partner and I booked this wonderful hotel for a weekend break. The hotel is very lavishly furnished, comfortable and the staff most attentive. The price was very reasonable, we found it on a reservations web called london-discount-hotel.com, nice helpful people. Certainly be using them and the hotel when we plan a visit to London again.

Great

I just returned from a trip where I stayed at the Regency. This is the first hotel I stayed at in London that I liked (and I've visited London a lot). The rooms were clean and nicely decorated. The staff (particularly the porters) was very helpful and nice. I ordered breakfast from room service one morning and it was also very good. The only negative is that the rooms are small (mine was about 8 x 10), but that's true of most hotels in London. The location is great -- about 2 blocks from the South Kensington tube station (so close to restaurants, museums, etc.) I did not visit their exercise room, so I can't rate it.