Excellent experience!

I was initially put off staying at the Gresham Hyde Park Hotel based on several of the reviews I had read on this web site. I have to say that our experience at this hotel was nothing less than excellent. The staff was very attentive. The hotel was clean and welcoming. The room we had was what we expected, clean, just the right size and everything in the room was in good working order. All in all a fantastic experience.

Not bad but not the greatest

We only stayed one night here using the BA promotion. I'd stay there again, but I'd consider other places too. Pretty average overall - clean, friendly, a bit small. Highly recommended area of London for a quiet, accessible, safe, reasonably-priced visit.

A Great Place to Stay!!!

Spent 7 nights at the Gresham Hyde Park 2-8 April. This hotel is located 10 minutes from Oxford Street; 4 minutes from Hyde Park & Kensington Gardens and 10 minutes from the famous Notting Hill area. It is mid way between Lancaster Gate & Queensway Tube stations. I highly recommend this hotel to first time visitors. The rooms are clean & comfortable. We stayed on the 1st floor. Heated towel racks; wonderful bathroom facilities; hair dryer, iron, trouser press, tea/coffee making equipment. Staff were extremely helpful and very professional. The continental breakfast was exceptional with lots of items to chose from. This is a first rate hotel. I hope I have the opportunity to return!

Great Hotel- Great People

Just got back from staying at The Gresham/Hyde Park. The rooms were small, by American standards, but everything worked and it was well kept by the housekeeping staff. We stayed on the sixth floor and it was VERY quiet. The entire staff were professional, friendly and helpful and we were delighted with our choice of hotels. I would not recommend the restaurant, however, The Mitre Pub two blocks to the east and half a block north has superb, traditional English fare and is far cheaper.

The Lancaster Gate tube stop is close and convenient and buses or taxis are incredibly available in this area. The Gresham is a great choice for a London visit.

I love this hotel

This is a wonderful hotel in the hotel district of London right off Kensington Gardens. The rooms are just right (Americans need to adjust their expectations in Europe) and superbly appointed. Have stayed here twice as it is the only London hotel, that we have wanted to return to.

The staff are very accomodating and they have a cracking English breakfast. Everything is very clean and you might want to check out the cool bathrooms near the Gym on the first floor (just a little surprise).

Liked the decor

The Hotel was nice and clean and we were welcomed on arrival.

The staff needed training in the dining room as they did not know how to serve meals.

Continental breakfast was abysmal and the first morning we were not even asked if we would like tea, coffee or toast. I waited 20 minutes for Muesli and it did not arrive. The second morning it was better as the manager was around.

Evening meal salmon was burnt to a cinder and there were no potatoes.

Ordered fruit juice and they only had squash. Complained about the meal and no one came to apologise but the next morning we spoke to the manager and he dealt with it fine.

Staff need a lot more training. Thground floor was very cold and draughty and the bedrooms need double glazing as there is outside noise every night, all night.

The Hotel has a lot of potential but many teething problems

Very disappointed!

We were very disappointed with this 4 star rated hotel. The lobby was impressive on first entrance. We had a room on the first floor, and could easily hear our neighbours. The pics on the web were deceiving, the furniture in the room is old and tired, the carpets worn and the drywall is peeling in the hallway. The cleaning staff are inadequate, there were stains on the walls and our shower wasn't working! Smoke from the main lobby filters in through the ventilation system, so it doesn't matter if you are a non-smoker. The staff at the front were reasonable but did not compensate for a hotel that should have been rated a 3 or 2 star.

Great Service

This hotel had a great, quiet location. Our room was larger than expected (you have to understand the size of European hotel rooms, they are much smaller compared to US standards!) The staff was always very accomodating to us and even went out of their way to make sure that we had what we needed. We were able to hear the guy in the next room talking on the phone, but other than that it was quiet the entire time.

Pack your earplugs if you stay here

We stayed at this hotel for two nights with the BA promotion. It was actually better than I expected appearance wise. My husband and son shared a room with two singles on the same floor with my daughter and myself. We shared a double bed which was pretty comfortable. The room was very small but clean and nicely decorated. The problem was we could here other guests in their rooms coughing or talking. Then in the middle of the night the upstairs guests showered. The pipes sounded like loud sirens going off for 10 minutes. I was kept wake for an hour until they finally went to bed. We moved on to another hotel in London for the next four nights.

Charming but needs attention

We stayed at the Gresham Hyde Park. It is covenient to Kensington Palace and Hyde Park and an Underground Station. It was a charming hotel but our room's thermostat, mini-refrigerator and in-room safe were broken. We felt fortunate to have gotten a king-size room that we didn't ask to be moved. The hotel itself is extremely cute. Also, once you find your way around, there are some good restaurants about 2-3 blocks away. There is also a Greek Restaurant right near the hotel that was pretty good. If you're looking for charm and value, this is a good place to stay (provided everything is working).