Prince of Wales
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Business Services
TravelPod Member ReviewsPrince of Wales Niagara-on-the-Lake
Although we were quite satisfied with the hotel, it felt overpriced. The location is ideal ... at the corner of Queen and King ... and everything was well-appointed. Service was excellent. But it seemed much more expensive than other places we've stayed in town without being quantitatively better. Next time, I think I will stay at another hotel nearby and just come to the Lounge of the Prince of Wales for drinks after a show.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Prince of Wales Niagara-on-the-Lake
We stayed here whilst we got married in NOTL, and held our reception within the Prince of Wales. The whole holiday was magical. We found all the staff, from housekeeping to front desk to spa, courteous, efficient and warm. In particular Michelle Miller and Paul Jack -who helped plan our wedding - were impeccable - thorough, committed and a delight to work with. All the staff ensured our Big Day was perfect, and indeed the personal touches throughout our stay were remarkable - from helping us choose our suite (balcony, jacuzzi, four poster bed, sitting room) to pressing our clothes, surprising us with champagne and regularly delivering slices of our wedding cake to our room! The food was lovely, the decor beautiful, the spa sublime, and the attention to detail superlative. What an amazing hotel - we hope to return for our 10 year anniversary!
Our suite at the Prince of Wales was magnificent. Hot tub, fireplace, heated towels, 4 poster bed...the service was absolutely first class. Breakfast of free range eggs with smoked salmon & hollandaise sauce was devine. We did the 9 course wine pairing meal at the Queen's Landing. Each course was a signature work of art from the chef...albeit expensive $165.00 per person...a once in a livetime experience. For a special occasion, they covered the table with rose petals All the cutlery & dishes are changed in between each course....took 3 1/2 hours to dine. On Sunday we did the brunch at Pillar & Post which was very good although $65.00 plus gratuities. We went to the spa at the Pillar & Post because we wanted the package of dead sea salt scrub, algae wrap & massage but should have had our spa treatments at the Prince of Wales. I was disappointed that there was no private waiting room at the Pillar & Post & while you sat waiting on a metal chair in a public waiting room, people walked around checking out the facilities. The staff wore shorts & didn't impress me as appearing professional At least the Prince of Wales had a private waiting room with an assortment of teas & apples. If you like Victorian, you must stay at the Prince of Wales. I found that Queen's Landing or Pillar & Post were lacking class & charm & could not compare to Prince of Wales.
THE BEST !
If you're coming for a night forget it! You'll need two or three to enjoy the full extent of the Town, The Cuisine, the Wineries and the Theatre that is offered here.
It's as though the planets have a alligned and they have done so in the area with it's charming rooms, exceptional design and award winning cuisine.
At just over a couple of hundred dollars a night this was cheap given the value of the accommodation. Well done!
Absolutely gorgeous room! First we booked for a spa treatment etc and we were taken to a room that was "attached" to the main hotel, the room was a basement room and we were not happy with it so my fiance asked for another room and we were given the BEST room in the hotel! It was the one on the corner that overlooks the main street. Second in decor only to the Royal York in Toronto (and I've stayed in many hotels from my modelling career). The spa was very nice, the staff were all very professional and curteous. Overall I had a great time. The restaurant was not the greatest, however the meal at the Pillar and Post (an affiliate of the Prince's) has a wonderful filet dinner on the menu) That was great!!! Don't forget to take a carriage ride! (if it is warm enough of course!!)
Impressive advertising claims and the hotel and service are good but not great. The gourmet restaurant ain't...expensive, indifferent service, food only fair.
Indifferent Service, acceptable food
Had dinner here on a Saturday night in October. I have never had a restaurant seem so indifferent to our group's existence. Took forever to get water; water refills were inconsistent. Very slow to refill our wine glasses also. Food took forever to arrive, with no apologies. When the food FINALLY arrived, my husband asked, "Was there a problem?" Waiter said kitchen was just a bit backed up - the waiter did not apologize for this, just stated it as a fact. I have known restaurants to be slow, but usually, before your food arrives, they will acknowledge the wait & apologize - this guy wouldn't apologize even when subtley contronted with the fact. We thought about ordering desset. After getting dessert menus and another interminable wait, we told the waiter to never mind, we would have ordered, but the service was too slow. Got no response to that - an assurance of better service might have convinced us to order, but he just brought us the bill. We almost always tip 20+%, but here tipped less than 15. Listen to the other reviewers - I don't think this service problem is isolated! The restaurant did not appear overly crowded when we were there (despite claims of a large party in another room), and they should have been expecting to take care of us, as we had a reservation.
I love eating out at nice restaurants, and have never had such a case of indifferent service. Most nice restaurants have good service, and when they are slow, they are proactive about letting you know and making it right. This place couldn't care less, so I can guarantee they won't get my business again.
By the way, the food was fine, but not spectacular - but, in this class of restaurant and for the price, I can get just as good or better food at a place that will treat me right.
Had a Royal time at the Prince
Charming decor, courteous staff and prompt service, all contributed to a wonderful stay at the Prince of Wales. Our dining experience was as enjoyable as the play we attended at the Shaw, a short (2 min.) walk from the hotel. Our waiter was proficient and personable. Prices certainly not outlandish and we were amused to see the pre-teen children at the next table enjoying their favorites - fish and chips, pizza - as their parents, and we, savoured our fine dining We will absolutely return.
The decor of the Prince of Wales Restaurant is charming and sophisticated. The quality of food and service is second rate: at a recent Saturday dinner in the main dining room, the waitress brought the wrong entree to our guest (she knew before she brought it to the table that it was wrong -she said she pressed the wrong button) but she gave our guest the option to take it or to wait until the chef prepared the right entree. In the meantime the rest of our party of 3 was served their meal. Our guest waited about 10 min to get his chosen dinner (ofcourse we were already half way through ours) and was told by the waitress desert was on her. The prime rib dinner with vegetables was luke warm and the meat only acceptable. Our "wine stewart" did not open our 2 bottles of wine at the table but rather at a side table. Close to the end of the meal we served our own wine, because the waitress and the stewart did not, and we discovered a big chip out of the wine bottle, which apparently had come off when it was opened. When we brought it to the attention of the waitress, she took it to the dining room manager who advised her to take it off our bill.
Overall, a very expensive dinner with several disappointments. We passed on the free desert - we'd had enough at that point. We will not return.
Their PR is excellent ~ makes it look fantastic ~~ NOT!!
Our much needed vacation to be spent in the lap of luxury at the Prince of Wales was looked forward to with much anticipation. What we experienced was a MOST rude awakening. Their rooms displayed on their website are NOT what you'll find. Our premium 'suite' (the most expensive and beautiful according to their virtual tour on their site) turned out to be extremely small and cramped. (Yes, I did question it and was assured it was, indeed, a 'premium suite.' Looked like NOTHING on their virtual tour. We had to switch rooms (one 'premium' for another) after our first night as the air conditioner barely worked and when questioned were told the air is set to not really be cool.
Anything less than 78 degrees would have been nice!
Dinner was very disappointing ~~ a limited, uninteresting menu, very expensive and the worst service ever encountered. Our waiter could have cared less that he had guests expecting some slight modicum of service.
Breakfast service was slow (a nice waitress, albeit) and another limited menu ...... $50 (Canadian) for an omelette and Eggs Benedict?????
Two weeks after our stay we were most surprised to find a separate-from-our-checkout bill of several hundred dollars charged to our credit card. After a week the hotel discovered they had applied another guest's stay to OUR credit card!! Less than great attention to detail at the front desk.
To give credit when due, the pool is very beautiful (but couldn't get into the 220 degrees Jacuzzi!) and Joseph, the concierge, was the most delightful, so helpful staff member.
Advice ~~ check out your room FIRST before agreeing to stay and make sure it's what expected as viewed on their deceiving website AND have dinners elsewhere if you want good service and dishes worth the charge.
It's a fantastic, beautiful town and we will return again .... but NOT to the Prince of Wales!!!
I think they have lost it?
Booked to eat at the main restaurant 2 weeks ago for my wedding anniversary. My last visit had been fantastic, great service, fantastic food and great atmosphere. This time round we were presented with a paper menu (the new ones are being printed?) with stains all over it.
The choice was bland to say the least. The wine list still has a good choice but the prices are way over the top. The reason we were given for the change was that the owner wanted the Prince of Wales to be more of an "every day" venue rather than a "special occasion" venue. Having opted for what seemed the owest priced wine on the menu and a mediocre meal, we still managed to pay out $250 Canadian for the meal. I feel that the service was dismal, the food mediocre and the prices were stupid. I will not be going there again
TripAdvisor Reviews Prince of Wales Niagara-on-the-Lake
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