The Pierre, A Taj Hotel, New York
- Room service
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews The Pierre, A Taj Hotel, New York New York City
Looooove the Pierre
I stayed at the Pierre in June 2004. It was an experience I will never forget. My fiance and I absolutely loved it. The suite was lovely and the views from the room were absolutely breathtaking. Service was impeccable. We were spoiled rotten. We had breakfast in our room in the mornings and it was spectacular. The staff was very professional and very accomodating. Look for York, he's fabulous!
If you can afford the stay, by all means, it's worth every penny. They treat you like royalty from the second you walk up to the front door.
If your looking for an 'escort', this seemed the place to be..
Stayed here in Sept. of 03. Great location for shopping and sight seeing, but the hotel was little disappointing.
The lobby was very nice, reception staff friendly.
Manned elevators were a nice touch.
Hallways were a bit noisy, as all the doors seemed to slam. There was a wedding at the hotel the weekend I stayed and I think some of the party was on my floor. A little annoying.
Now, the escort part....I went down for drinks at the hotel bar off the restaurant. VERY small and kind of dark. I am 30 year old female and was the youngest in the room of mostly 50+'s. So I sat to have a cocktail and read the newspaper. I thought it odd that there were a lot of single women, not even with friends at the bar. I quickly came to realize that these ladies were escorts. I sat there for about 3 hours watching them come and go with different men, and even heard them making their "deals". I was HUGELY disappointed a Four Seasons hotel would allow such things to go on under their noses and let my feelings be known to the management. Usually I am not one to complain, but when I was "approached" by a gentleman, I realized this must be a common occurrence there. I was told by the staff there is nothing they can do unless they actually see money change hands or hear a "deal" being made. I told them to pay more attention.
So, with that, I decided I was better off in my room.
Room service was good, not great, service the same. No view from room. Light bulb blown out and had to call maintence to come and fix it.
Room amenities boring, bathroom boring and linens were not that of a "5" star hotel.
My next trip took me to the Peninsula.... that place was much more classy...oh, and no escorts! :)
Not up to Four Seasons Standards
The Pierre Hotel was not up to Four Seasons standards when I stayed this April 04. Upon check-in the room I requested months in advance was not ready . The room that was provided was suppose to be an upgrade-Premium room. Was very standard. A tiny bathroom and our TV was not working. They blamed on cable company, although Electrician they sent said it was only in this room and next door . This was a known problem ,but never disclosed. The hotel is elegant, however in much need of renewal. Stuffy and not accomadating, which is not up to Four Seasons standards. We checked out and moved to the Four Seasons on 57th. Which was exactly as you would expect a Four Seasons to be. Hotel Pierre needs a refresher course in Four Seasons standards and hospitality.
Fantastic Hotel will stay again.
This was our first stay at The Pierre New York. Service was top notch.
My wife and I were on a 4 day business trip and had breakfast both in the room and in the restaurant on different occasions. The breakfast in the restaurant was served exactly as ordered and was nice and quiet.
Room service was always on time. Had dinner on a Friday night in the restaurant and even though they were busy the service was impeccable.
The rooms were spotless and everything worked fine. Doormen were very professional and had us stand inside while they hailed cabs. Great Hotel!
A very special birthday!
I heard about The Pierre from a friend of mine a few years back but just got the opportunity to try it out. I wanted to make our trip to NY special since it was my husband's 50th birthday. From the moment of arrival, everything was impeccable. The staff was more than gracious, our parkview room was prepared for the occasion- with a little birthday cake & bottle of champagne! We loved our stay & absolutely recommend to everyone. A true Four Seasons experience...
I stepped out of my car IN FRONT OF the Pierre hotel and landed ankle-deep in smelly, mucky garbage water. My good shoes & skirt were completely ruined and the smell was so repulsive we had to run to the nearest shop and buy new clothes and new shoes. My good clothing had to go directly into the garbage. I told the hotel staff about it right away but they were extremely UNhelpful! They passed the blame to New York City saying that there's a problem with the street (it hadn't rained in weeks when I was there, so the problem was NOT rainwater or drainage, it was obviously their garbage!), they did nothing to help or compensate for the losses! (They told me they'll pay for the dry cleaning, thank you but the clothing were in the garbage!) Unless you want to end up smelling like refuse and have bad service, I would highly recommend that you DO NOT visit this hotel!
More is less
Stayed 4 days at Pierre in October, 2003. Desk staff friendly, but a little inefficient. Confused our reservations with someone else with same last name but nothing even similar to first names. Doormen (Milton and Yury) are helpful, friendly and pointed us to the Viand for breakfast in local atmosphere, a good omelette and GREAT coffee ($20 for 2 people). Many, many interruptions in our room. Doorbell rang 3 times in one hour on our 2nd day there (mini-bar check, spot check housekeeping (!), etc.) Next day, I booked reservations for 2 at Rotunda Room and within the next hour received *3* phone calls confirming the reservation time and then a wrong number within 5 minutes from the same concierge employee! BIGGEST PROBLEM: Gave explicit instructions to concierge for transportation from Laguardia to collect 8 of us at 9:45AM SHARP. Price: $152.83. We arrived at 9:01AM and collected our baggage at 9:40AM. Were at hotel by 10:30. Hotel charged us ** $273 ** because they claimed driver waited 2 hours. Baloney. Went to concierge desk with supporting documentation and airline tickets regarding explicit request and we were curtly waved away. After 3 more trips to concierge desk, they finally removed $76 and only charged us for a 45-minute driver wait. Still not happy with that because it is not true. We would have tipped that much (and did), but I don't like being rooked. Explicit instructions are just that. We had booked transportation for same 8 people back to Laguardia (through concierge) and our VAN arrived which would only accommodate 6 people! Having no choice, we piled in on top of one another for an uncomfortable ride to Laguardia. Bulgari bath products are excellent. Shower pressure is fine for an old hotel. View was adequate, but mostly just rooftops. Room carpet and furniture shabby but clean. Carpet in hallways faded and stained. Elegant, white-gloved elevator operators friendly, but drenched in heavy perfume which is stifling when going to top floors. $26 to press 2 dress shirts, so bring your travel iron -- neither irons nor ironing boards are available to patrons. Snickers Bars are $4 on minibar. Bring your own or buy it from a street vendor. Stay at the Royalton when in NYC. It's exquisite and perfect.
Stay at The Four Seasons Hotel On 5th Avenue Called The Pierre
We spent an anniversary weekend last April at The Pierre New York which is a Four Seasons and they treated us like royalty. Amazing views of Central Park, exquisite service and the food in Cafe Pierre was delicious. The location is amazing -- right across from Central Park and around the corner from Madison Avenue. The concierge there is phenomenal !! Make sure you all ask to speak to the head concierge Maurice --he was able to get us into Daniel, Nobu and Craft-- he is the king when it comes to getting people into the right restaurants. If you are looking for a grand, elegant place to stay --- The only place to stay is at The Pierre. I strongly recommend it.
One horrific experience
On my first trip to NYC, we made plans to have high tea at The Pierre. Our warm reception quickly cooled when, 15 minutes after being seated, the LARGE floral arrangement that we had so admired was whisked away, quickly followed by a general whirring of rearranging furniture. It seems that although we were having tea at 5, there was to be a black tie wedding reception in this very room at 6! The crowning moment came when a lighting technician climbed up on a ladder just inches from one woman's elbow and proceeded to expose quite a bit of flesh surrounding her navel ring. It was disgusting! The wait staff then came over and asked us to please get on with our tea and leave. Response:"I don't think so. This has been a horrible experience." Our check came---9 women were present, but tea was served to only 8. The waiter told us that he had only charged us for 8. Imagine that---they charged us while we watched technicians hustle about. What were they thinking? What was going through the mind of the bride's mother? Be careful when you go there. Service is reprehensible and they still want you to pay for it?
Spend your money elsewhere
For $675.00 a night, I expected a lot more and felt shorted. The rooms were okay; expected a "5", got more like a "3". The view was only partial, even though I was in a "Premiere Room". Had a view of a neighboring building rooftop. The food is very expensive, the martini cost $15.00 and dinner for two was over $200.00 and we didn't even have a bottle of wine! Expected unsurpassed service but it wasn't there. Getting our car from the parking lot down the street via their "valet" service took us 4 calls and 45 minutes. Apparently, once you check out you're not thought of again. There are a huge variety of 5 star luxury hotels in the area; try one of those!
TripAdvisor Reviews The Pierre, A Taj Hotel, New York New York City
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