Conveniently located

My sister and I just got back from London where we stayed in the Kennsington Gardens area and near Hyde Park. This was our first time to London. We stayed at The Best Western The Phoenix Hotel. The staff was very very helpful. The daily breakfast was okay. That was the only meal they served at the hotel. There are many ethnic restaurants in the area. They do have a bar area if you wanted drinks in the evening. Our room was very small but clean. The water in the shower was warm. The only thing we had problems with was trying to get the heater to work. The hotel was conveniently located to the Bayswater Tube and Queensway Tube. The tube is very easy to take. We had high tea at the Orangery which is where the Kennsington Palace is located. Just a very short walk. Very lovely. We did a great tour with Golden Tours and booked it through our hotel. We saw a lot. You do need to know which no one told us was at Buckingham Palace the guards change every other day and only one time a day. Overall it was a pleasant experience.

Agreed, perfect!

I searched comments from here before booking and this was perfect.

Clean, convenient, reasonably priced. None of the scary things you read about other small, inexpensive London hotels like dirty sheets or no hot water.

Highly recommend this hotel!!!!

Ideal location

This hotel met all our expectations: good price, extremely clean, good service and great location with easy tube access for connecting to all of London. The deluxe continental breakfast was fresh and wonderfully presented. I loved our view of the Square and found the steet noise minimal. We would definitely stay here again.

Great starting point for doing London

Stayed her 3 days end of November, what a great place, only 2 minutes walk from Bayswater and 5 minutes from Queensway station, a shopping center around the corner, walking distance to Notting Hill markets, and plenty of restaurants to choose from on Queensway. Room was small but clean, nice beds, clean bathroom, not too big but the towels make this up, what a GREAT towels they have here: big, thick and soft.

Great Location!

The Phoenix Hotel is located in an older building in the Kensington Gardens area of London. The location is great as there are many shops (small groceries, restaurants, pubs, bars, green grocers, etc.) located within a few blocks. Also within a few blocks are two tube stops. I would stay there again.

Pros: Clean room with en suite facilities. Shower was high up with lots of pressure as well as a tub. Room overlooked the street in front of the hotel. Staff were friendly and helpful with a 24 hour front desk and a lift up to the rooms. Breakfast included and everything was at a very good price (by London standards). It is a short walk (5 blocks?) to Kensington/Hyde Park and probably two blocks to the Bayswater tube stop (district and circle lines) and four blocks to the Queensway tube stop (central line). This makes it *very* easy to get almost anywhere.

There were also many small markets and restaurants (as well as fast food) in the area. The room was warm even in colder weather.

Cons: There was some street noise (esp. given it was around Halloween) -- mostly from pedestrians whooping it up. By european standards, the hotel was pretty smoke free but by american standards it was a little bit less so. I indicated a preference for a non-smoking room in my reservation which I think got less consideration than if I had specifically reserved a non-smoking room. The only real effect of this was smoke odor coming in through the bathroom fan (which was readily solved by just keeping that door closed).

Great Place!!!

I stayed here from 10/4-10/8 and loved this hotel. Great location, and price. The hotel was clean, helpful and the staff friendly and accomodating. We had a great room - I asked for a room that was away from street noise, plus being a Crown member - I received a bedroom with a loft (additional bed) - the extra room was wonderful. I would book this hotel again in a minute.

High on quality, low price Best Western Phoenix Hotel in London

I can highly recommend Best Western Phoenix Hotel for value for money. Tons of places to eat closeby and it very well located for all the shops Easy to get to Covent Garden theatres. Clean, well located and great value although rooms could be bit bigger. Also handy for the Portobello Market. Was recommended to use web reservation service called london-discount-hotel for the booking. Will definitely be using both of them again.

Lovely staff and clean room

I checked into this hotel last year after an argument I had with the front desk of my originally booked hotel. What persuaded me to check into this hotel were the friendly and pleasant staff at the front desk.

I loved my room which had a bed on a split level, though the shower was a bit small but not below London standards. I was a bit disappointed that there were no tea making facilities and glasses provided.

Breakfast was pleasant and there's a lounge where you can have a drink and quiet chat. I would want to return to this hotel, the plus point being that it is in a safe area and only minutes from Bayswater and Paddington station.

Nice place!

The hotel & our room was clean. The staff helpful & friendly. The room was large for London. The breakfast good but the same every morning. It was close to the tube and had several grocery stores and restaurants close by. The area was quiet. I would stay there again.