The Peninsula New York
How has this hotel rated in the past?
Historical Traveler Reviews The Peninsula New York New York City
Highly disappointed in this hotel
During my last trip in New York, I reserved a Grand Luxe room at the Peninsula.
I wanted to test the only NYC 5 stars hotel I never knew
I must admit I was quite disappointed in this hotel for many reasons :
- The lobby was very small and didn't invite guests to stay in there
- My room was big but the furnishing was old fashioned
- The global decoration of this hotel is old fashioned in every place and really needs to be renovated
Service was perfect but the global impression is that Peninsula is an old institution that has not adapted its environment to customers expectations in the 21st century.
Given the astronomic room rates, Peninsula is definitely not a good value for money.
When signing the check out invoice, my wife and me had the impression we had been crooked...
Next time I travel to NYC, I'll have little choice but to stay at the Four Seasons which is with no doubt the best hotel in New York...
Well, I was expecting something more special
The location is great, the hall and restaurant is beautifull, the rooms are okay and the bathroom are unbelievable. But for a 5 starts at this rate, I was expecting something more special. Finally, I prefere to get the best suite with a view on teh Chrysler Building at the Sofitel for a lower rate. Hope to you !
This is a beautiful hotel in a great location, but it's not quite up to the service standards of the great Peninsula hotels in Hong Kong and Bangkok.
Staff could be somewhat friendlier; when I stayed there, the person at the newstand counter, reading a magazine, didn't look up until I spoke--and I was standing right in front of her! The men's room on the main floor had overflowing trash cans and one commode was inexplicably missing its top--gross!
Most disappointing was the Pen-Top Bar. It's a pretty bar with fantastic views and a generally nice staff, but the night I went it started raining. After waiting 20 minutes for a drink, my friend and I had to retreat to the inside part of the bar. I noticed behind the bar, visible to anybody who walked by, was a mountain of trash: peanut shells, used napkins, etc. It was unappealing enough that I haven't been back since as I don't feel the hygiene standards are up to snuff. At those prices--$16 or so for a martini--the place should be close to spotless. Such slovenliness would never be acceptable at other Peninsula hotels.
Lovely room overlooking fifth ave...up on the 11th floor....one side of the mattress was funky....mentioned it to the front desk...20 minutes later 2 uniformed men appered with a new king sized mattress! Amazing!
Fabulous millwork...beautiful baths...lots of waters...perfect location..a few blocks to the opera....shopping...a few blocks to the theather!
Great service, great bathrooms, great spa
My husband and I were spending the first night alone without our daughter and wanted a special, comfortable room so we decided to splurge for a deluxe hotel. We did however book the least expensive room on the internet and got a very small, very unimpressive room as a result. The front desk staff was exceptionally nice and after only slightly complaining to them upgraded us to a absolutely great room with a huge flat screen TV, and deep bath tub, and nice view. The rooftop pool and spa were very nice with exceptional views. BUT both rooms we saw were in need of freshening up, and after staying in many truly exceptional hotels, I have to say this hotel was just above average not exceptional.
Rooms to snuggle up in!
After a long trip from the UK we were more than ready to experience luxury and this hotel did not disappoint! We had upgraded to a Grand Luxe Room which had a view right down 5th Ave- fantastic! The technology in the rooms was exceptional including a tv above the bath and mood lighting throughout. The most comfortable beds and beautiful linen made this a room we didnt want to leave! Room service was incredible, always on time, food was not only delicious but hot and service generally in the hotel was of the very highest standard. If there were one critisism the public rooms were a little small and it was sometimes difficult to get a seat, however this hotel is definately on my list of 'cant wait to get back to'.
5th Avenue Elegance
This was our first weekend stay at the Peninsula and it was great!
Attentive and friendly staff throughout the hotel, restaurants, and bars made it even more pleasurable. Location is right in the heart of midtown and just a few steps away from great shopping, restaurants, and the Central Park. Have a drink at Fives and enjoy the view overlooking 5th Avenue. The spacious, well-kept room was filled with fine amenities and even a touch-screen display that controlled everything from the room lighting, temperature, TV, and even the "Do Not Disturb Sign". It was a nice "high tech" touch for this more reserved property. Glad we opted for the courtyard as we never once heard the typical NY night street noise. We stay at world-class hotels worldwide and the Peninsula in NYC measures right up to the others. I would return on our next visit in the spring and recommend this hotel to the most discerning traveler. Be sure to check their Internet package specials. One last thing, don't forget to bring your fur coat with you when visiting in the winter as you will fit right in with the rest of the clientele here.
Room Service treats
This is a very cozy hotel. The rooms are attractivly decorated and plush. The same goes for the less expensive category rooms facing the court yard. Service is wonderful. The rooms are kept very clean and always kept up. If you scratch your wall they will paint over that smudge the next time housekeeping arrives. Just a word of advice...I managed to sneek into the service elevators and much to my dismay maintainence men along with bell service, and housekeeping take these elevators along with your room service food. I don't know about you but i do not want the man who paints the rooms to be standing next to my dinner order after a day of painting. Think again if you believe everything is covered. properly.
We stayed at The Peninsula NY the first weekend in December 2003. We got upgraded to a larger room without asking. We faced the courtyard which did not bother us in the least. It was much quieter than facing the street. Our size of our bathroom was not affected by facing the courtyard. From the layout of each floor that was attached to the door to show the exits, each room is unique and sized differently. The beds were to die for! The staff was extremely pleasant and made an effort to call us by name. We really liked the complimentary water bar! The only thing that irked me was the prices of the mini bar items and the room service prices. You have to expect it, but come on, $7.00 for a small glass bottle of Coke? I would have gladly paid $3.00 for what probably cost them $.50. We just went to Duane Ready and stocked up on snacks and beverages and stored them in the closet. Tacky maybe, but it saved us $$$. The doormen were usually pretty busy and not overly friendly, but they were polite and did their jobs well. The hotel is in a great location (Starbucks on the next block). We did take a taxi to Tavern on the Green and to see Rent, but only because we were tired and cold. We loved this hotel and plan to come back soon!!!
We really enjoyed this hotel. The location on Fifth Avenue is so convenient. Once you are in your room, it is a quiet, opulent respute. Our room had a great view and the marble bathroom was simply incredible. The tubs are deep; perfect for long soaks before you slide in between your soft sheets.The spa is also a real gem. The steam room, lap pool overlooking Fifth Avenue, and complimentary tea contributed to a totally relaxing trip to the city. Room service was among some of the best meals I have had in Manhattan. Complimentary water---nice touch. If you don't like the first room you are given, try again, it paid off for us. Try to upgrade past the rooms that face the inner courtyard, you will appreciate the better view and superior bathroom. Such a great hotel even the rainy,cold November weather didn't bother us! We felt totally pampered!
TripAdvisor Reviews The Peninsula New York New York City
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