The Peninsula Manila
How has this hotel rated in the past?
TravelPod Member ReviewsThe Peninsula Manila Makati
I stayed here for work and was great because i didn't have to pay hahah, but besides that this hotel has the best entrance of all time there is a live orchestra playing all the time which is amazing the food in this hotel is probably the best, they have a buffet that is just amazing. The pool area is great and the gym is really good also.
The room is average but does the job and the service is the best i have ever received in any other hotel. I stayed here for a month and i was awesome
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Peninsula Manila Makati
Just "okay lang"
I booked this hotel for my wife who was traveling back to the Philippines to visit family. We've stayed at several hotels in Manila over the years and looking at the pictures on the Peninsula's website and knowing the reputation of other Peninsula hotels, we decided this was worth checking out. No one can argue that the lobby and restaurants are spectacular, but unless you plan on sleeping in the lobby... My wife said her stay was just "okay". I thought the Peninsula Package ($180) was worth my $$ because it included free limo pick up and drop off as well as free breakfast. There was a minor mix up with her check out time. The e-mail confirmation I received from the Peninsula said check out time was 1400 (2PM), but when she checked in, they told her check ou time was noon. A call by me to the front desk quickly fixed that. She didn't mention a problem with people cutting in front of her at check in, but if anyone has ever lived in the Philippines (as I have), you know that cutting in line is a common occurence. It's not common for North American or European travelers, but it's commonplace in places like the Philippines, Thailand, Vietnam, Indonesia, etc. Don't know why; it just is. Overall, my wife said this was about a 3 star experience.
Rates a 3 for my expectations of a Peninsula
The lobby of the Peninsula is absolutely lovely, with incredible fresh flowers. The rooms are small and could use some updating. The bed is so-so in terms of comfort. On my first (of 2) nights there, the phone system went down completely in the hotel, creating a high level of concern. Staff was helpful. We attended a reception; received great service there and the hors d ouevers were great. Hotel focuses on security - both a colleague of mine and I received calls that our doors were not fully latched.
This is a very nice hotel but I was disappointed. I expected something much more opulent for a Peninsula. I rated this above average overall, because compared to most hotels it is, but compared to my expectations for a Peninsula, it was a 3.
Nice Hotel....with problems
Recently had a stay at the Peninsula in Manila, very nice lobby area, seems to be a meeting place for locals which adds to the ambience. One problem I had was mentioned in reviews before which was the seeming inablility or indifference of the front desk staff to attend people as they arrive. On check in and check out I had multiple people cut in front of me which was very annoying. The staff was very aware but seemed reluctant to do anything about it, not really five star standards. I was upgraded to the club floor (not due to the front desk shenanigans) which was appreciated but again the club floor didnt seem to be to five star standards of other hotels ive stayed at. People have mentioned the Shangi-La being a better option in the Makate area, I cant comment on that, but on the same trip I stayed at the Hyatt in Malate (Casino), and the rooms there were a good deal nicer.
Great service BUT problems
My husband and I stayed at the Manila Peninsula for 4 nights for a little R&R. The Pen is #2 compared to the Shangri-la. We encountered several staffers that made our stay comfortable. Our waiter, Mario, greeted us by name every morning. Even when he wasn't assigned to our section in the restaurant, he came over to our section to make sure everything was okay. Two thumbs up for Mario! Two thumbs up for the Concierge, too!
There is no doubt that the hotel lobby is magnificent. However, the rooms were small. The bathroom is fantastic, but I didn't spend all my time in the sunk-in tub or in the separate shower stall. The headboard had some nasty looking stains and the comforter on the bed looked like it had been through too many washes. As for the bed, it was definitely not a 5-star bed. I would say it was more like a bed in a 3-star hotel. Definitely not comfortable.
I have to agree with other user reviews that the front desk is disorganized. However, the front desk was prompt and friendly.
My favorite hotel in the world!
i have stayed at 5 star hotels all over asia and the united states, and i have to say that the peninsula manila is my favorite hotel in the world. my husband and i have stayed in their executive suite and it is very large and luxurious. breakfast was delivered to our room daily at the time we requested. we got thick white bathrobes to wear and had two full bathrooms to bathe and play in!
the lobby serves the BEST desserts (the portions are so enormous they put typical large american portions to shame -they actually have one on the menu that serves 20 scoops of the best filipino flavored ice creams one can find), coffee and tea. the lobby ambience is great as well -very relaxing yet classy at the same time.
the restaurant 'spices' is DELICIOUS. they serve indian, indonesian, malaysian and singaporean fare -i have lived in 3 out of 4 of these countries and can honestly say that the chefs at 'spices' know how to cook! the taste of the food was so authentic, i was in food heaven!
Not quite a Peninsula Hotel
Having stayed at this hotel 2X in December 2004, it has been observed that front office staff need to be reminded to serve guests on a first-come-first-served basis. On over 2 occasions waiting for my turn to be transact business with the front desk, other guests have been allowed to cut in and get service. This hotel should have a better way of ensuring more orderly front desk service delivery.
During my 2 stays, I have also noticed that toilet bowls are in need of major bleaching. Stains from water mineral streaks appear quite obtrusive. My complaining to front desk personnel delivered no result nor acknowledgement from hotel management.
It is indeed unfortunate how the "minor" detail of toilet bowl stains can effectively negate other great features of this hotel -- specially when bleach has been in the market for decades.
It has been quite apparent that this property has not earned its stripe to be called a "Peninsula Hotel".
Excellent hotel in Makati
Just stayed two nights at the Peninsula in Manila. It is right in the center of Makati and very close to Shopping and Entertainment areas.
The hotel is definitly 5*+ standard and probably the 2nd best hotel after the Shangri La (but many people prefer the Peninsula).
The rooms are large and nice (seperated shower and toilett). The breakfast buffet is absolutly great. The hotel is always busy with many visitors who do not actually stay at the hotel but visit the restaurants and bars. This gives the hotel a very nice touch and you feel to be right at the action.
The pool is nice but on weekends it can be noisy and crowded with local children (they accept day guests for a rather high fee) - but is still acceptable. The Conservatory (Bar) can be good fun with live music (depending on the band).
We stayed at the Peninsula Bangkok (for twice the price of the Manila property) on a stopover before going to Manila. The Bangkok Peninsula is definitly better (newer building, nicer rooms - great view - and also more attention to deteils e.g. flowers in room and bathroom, general room decoration).
The Peninsula Manila is definitly one of the best hotels in the Philippines. In an international comparison its very good but a bit behind the real great hotels (like the Peninsula Bankok sister property).
Not deserving of the Peninsula name
This property does not live up to the high Peninsula Group standards. I have stayed at several Peninsula properties (including the former Quail Lodge in California), and have to say that this property was a little run down and in need of "luxury" touches, which are trademarks of the Peninsula chain. To be fair though, I am not sure how this property compares to other Manila hotels. It may be considered luxurious by local standards.
Second best hotel in Makati
The Peninsula Manila is the second best hotel in Makati (the Central Business District of Manila), after the Makati Shangrila. It is a deluxe five star hotel with top-quality restaurants, a nice pool, a very good health club, and free broadband internet access in every room.
Although the Makati Shangrila Hotel is slightly better (and has tennis courts, something the Peninsula lacks), the Peninsula Manila is priced much more reasonably. The best rate on the Shangrila is around $140/night from a discounter for a longer stay, that does not include the full breakfast buffet (only the cold part) or airport transfers, and broadband internet access is extra. The best rate on the Peninsula Manila is about $95/night if you stay 7+ nights, and that includes the full incredibly lavish breakfast buffet for two and roundtrip airport transfers in the hotel limo. And, broadband internet access is always free at the Peninsula Manila.
The Makati Shangrila is *slightly* closer to the prime shopping areas like Glorietta Mall, Greenbelt, and Landmark, but it is reasonable walking distance from both hotels. Neither hotel is walking distance from the seedy nightlife zones in Ermita or P. Burgos St.
Security is very good, but there is no problem bringing guests to your room or the pool as long as you accompany them. The surrounding area is the safest part of all of Manila, and walking to and from the shopping areas and Greenbelt restaurants is no problem for men or co-ed groups, even at night.
Summary: if you want a first-class hotel in Makati, but want to save a bundle compared to the very top choice, this is the hotel for you. If price is not an issue and you want the absolutely best quality, choose the Makati Shangrila instead.
Absolutely perfect stay at the Pen!
My mother and I spent almost all of January 2004 visiting family and friends in all parts of the Phillippines. Mom hadn't been back in nearly 10 years, and it was my first time visiting because I was born in the states. Needless to say our travels took us all over the archipelago from province to province and when we arrived back in Manila, we were definitely in need of some rest and a recharge before the long flight home to New York. The two days we spent at the Pen were magnificent! From the moment the hotel car picked us up from the airport, we were treated to the most superb service, comfort and luxury. Arriving at the Pen's front entrance, we were greeted by a front desk staffer and were quickly whisked up to our suite (called the Mindinao ... ask for it if is available), bypassing check-in completely. Little touches like this and others (fresh fruit delivered every day, butler service, etc.) plus proximity to Makati shopping and entertainment made our stay so comfortable and carefree that we didn't want to leave! A handwritten note from the hotel manager thanking us for our stay with a complimentary bottle of wine and invitation to come back again sealed the deal. We'll definitely be back again and again!
TripAdvisor Reviews The Peninsula Manila Makati
Travel Blogs from Makati
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