The Peninsula Beverly Hills
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Historical Traveler Reviews The Peninsula Beverly Hills
Definately 5 Stars
This hotel was phenomenol. We just stayed there for my wife's birthday. I have never been to a hotel where the service was this good. There was no arrogance. Nobody stood there with their hand out waiting for a tip. Everything was perfect. We drove up and were greated promptly. Our luggage was removed from the car by a very nice gentlemen who showed us to the registration desk. The person checking us in was very nice and the other person behind the desk welcomed us as well and must have read on the screen that we were celebrating my wife's birthday. He looked over and said he did something very nice for us. I had originally reserved a deluxe room. The woman checking us in gave us our keys and then she personally came out from behind the counter and walked us out to our room. Our room had been upgraded to a beautiful villa suite. It was really nice. Shortly after, we were sent a bottle of champagne and chocolates with birthday greetings. Every interaction with the staff was perfect. I have stayed at many nice hotels, but the service at this hotel was the best I have ever experienced. We were only staying one night and yet we were treated like their very best guest. Congratulations to the management and staff at the Peninsula for their outstanding work.
Best service i ever saw
We stayed there for four nights, and this place is really amazing !
It's very nice, pretty close from Rodeo drive (take a look at Tokyo or even Paris and it will make you laugh out loud) etc.
We had a wonderful and big room, with a big balcony, everything looking perfect, for a very reasonnable price (especially if you compare to europe)
The service with the exception of a few glitches was absolutly perfect, and they're good door openers for restaurant tables.
I'll return there anytime !
What a disappointment! I had checked into this hotel, ranked #2 in the USA by Travel + Leisure magazine readers, for a restful stay to reward myself for hard work.
But it turned out to be a huge headache. Problem after problem kept me jumping from room to room. Even the third and final room, a generous upgrade to make amends for past problems, had many problems of its own--from a backed up drain that caused a big puddle on the patio to a very noticeable stain on a living room chair, and calls for the valet that went unanswered. Staff were busy trying to solve the problems right up to 20 minutes before I checked out -- hardly leaving time for me to enjoy my "restful" stay.
I am writing the managing director (with seven pages of problems!) and I hope that things can be made up for, perhaps with a refund. I want to like the Peninsula--the staff is amazing, and the hotel is, at least on initial approach, beautiful. But my experience was almost a comedy of errors. Hopefully it was an unusual exception to usually impeccable service.
Glamour and Beauty Awaits
From the moment you step in to this hotel, you know you have arrived. The place is impeccably decorated, with a nice staff and excellent tea service. There are rooms in the main hotel or bungalow style rooms out back. The ambience is marvelous and relaxing, you can use the rooftop pool and spa or just kick back and forget you're in the middle of Los Angeles. The rooms are tastefully decorated and the service is great, what more can I say? Tip: Eat at Crustacean next door, also on Little Santa Monica Blvd. in BH.
The 2nd Best Hotel in the World
This is the 2nd best hotel in the world (the first being the Four Seasons in Maui)! Once you pull up to the porte corche and look into the lobby, you know you are in heaven. With its elegant lobby, library, and the Belvedere restaurant, it instantiously makes you realize you are surrounded by luxury. The room we had was a deluxe king with a great pink marble bathroom. Not only was the decor top notch, the room was clean and even had roses on the desk. The decor is very French-Country (Typical of BH's homes), with great gadgets (including a BOSE radio). The bathroom itself was very large with its own water closet. The shower had great water pressure. The pool area was very nice with a pleasant small pool and jacuzzi. Although the pool deck was very confined, it was still very classy and comfortably. The gym, although small, was also very nice with all of the important machines and free-weights. We had breakfast every morning at the Belvadere (the hotel's restaurant) and it was fantastic with great food and decor. A couple nights we had drinks at the library which not only had fireplaces and mood lighting, but comfy couches and great cocktails.
The location is not as nice as the location of the beverly hills hotel, it is still pleasant with its residential setting and therefore, very quiet. My only complaints was the services at the Library (waiters weren't always attentive) and especially the front desk. If you are sensitive, the front desk personnel could ruin your time here at the hotel. Not only were they indifferent, the front desk manager (Chris) was very condesending and pretentious. It seemed that if you weren't famous, you were not "important" in his eyes. However, if you just report his actions (as we did to his boss) and try not to allow the front desk to set your mood off, this is absolutely a great hotel. If the service was better, I might consider it the best hotel in the world. But do stay here it is a great experience!
Very bad treatment
My daughter and I have escaped to this hotel for the weekend of our March birthdays for at least 5 years now. Because this year we celebrate her 18th and my 50th birthdays, I reserved the Patio Suite for our weekend. weeks in advance. I received a call three days before our arrival (3/4) advising that the guest in the Patio Suite had decided to extend his/her stay and that we could not have the room. I tried to explain to the hotel that WE had reserved this room - the hotel had an agreement with us that we would have the Patio Suite. I was told that the person in the room was "a long staying guest" and that there was nothing they could do. The hotel registration manager said it was "illegal" for the hotel to have the person in the suite we had reserved removed, despite the fact that the hotel had reserved the room for me. I was also told that all supervisors with whom I asked to speak were "out of the counrtry" and that the general manger was not at the hotel. I asked the registration supervisor to leave a message for the general manager to teletphone me - I have not received a return call. I asked if the hotel could change us to another suite: "No, they were all taken". I asked if they could somehow accomodate on the price- why would I have to pay for a room I did not want to stay in? The room I wanted to stay in was 3 times the price. I was told that no accomodation would be made. I certainly felt that I was a nothing - take my money - but don't honor the contract with me as the reserved guest. It is a horrible experience and not one that I would expect from this hotel. My daughter and I will still go - the story will probably continue.
Live like a star in this 5-star.
When I arrived for check in (around noon) my room wasn't ready. Not a problem, but the young lady in reception apologized for the delay and escorted me into the Belvedere where I was treated to a complimentary lunch.While I enjoyed lunch, my bags were delivered to my room and my waiter brought the key to my table.Another example of exemplary service: One night while dressing for dinner, I discovered that the store where I had purchased a new pair of pants before leaving on my trip had failed to remove a security tag from the pants.I called the concierge to ask if he knew of any way to remove the security tag. He said he would send someone up from engineering to take a look at it.Within minutes a gentleman from engineering was at my door. He was reluctant to tamper with the security device fearing that it might release a dye. He said he would take the pants down to the concierge and have him run them over to a clothing store to see if the tag could be removed.I was prepared to wait a day or two to get my pants back. However, when I returned from dinner that same evening the pants had been removed from the security tag and were hanging on my closet door. This on a Saturday night when nearby stores were closed.My room (#417) was decorated in butter and cream colors and was very comfortable. There was a handy bedside console for controlling the temperature, alarm, and the "do not disturb" indicator. There was a Bose radio/CD player. Doors opened onto a tiny balcony overlooking the hotel's villas.The hotel's interiors, including the hallways, smelled like fresh flowers.My room rate was $425 per night with $28 per day for valet parking. My car was always ready when called for?I never had to wait.I highly recommend the hotel's spa. I went for an aroma therapy massage and the Thai table massage. They were wonderful. The hotel's outdoor pool was nicely heated. I think it was available from 5:00 am to 11:00 pm.My only negative comment would be that the sound barrier between rooms was not enough to prevent conversations and TV noise to travel from neighboring rooms into my room.
The location is great. So we though we would give this hotel a try.
Talk about dissapointment.
The suite we had was very plainly furnished. The bathroom was tiny and dirty and the bed was ready to be donated to charity.
With so many choices in Beverly Hills, give this one a miss...
This hotel met my every expectation. The staff was friendly, helpful, and extremely attentive, while never being pretentious. Their response time when requesting something of them was almost instantaneous. The room was utterly fantastic; it was incredibly clean, beautifully decorated, and filled with every accomodation I needed (and then some).
The bed was more comfortable than any bed I've slept on in my entire life, with the possible exception of my own at home! The rooftop pool and spa (along with its view of the Los Angeles skyline) was phenomenal. Also, their unique policy of letting you keep your room for a full 24 hours (no matter what time you check in) is extremely convenient. Not cheap, but worth every penny. I shall return!
Top notch experience
I recently chose the Peninsula Beverly Hills Hotel as the place to take my partner for her 40th birthday hoping for a great experience. We were not disappointed. Thought we only were there a night, it was enough time for us to know that this was a hotel we would return to every year. The staff is attentive without pretention. Upon checking in we mentioned that we were there to celebrate a birthday and the manager sent up a bottle of champagne and a delicious dessert with a candle in it. The hotel itself is located near everything, but set far enough away from the main streets of Beverly Hills to be peaceful. We stayed in a Villa King room that had a very comfortable bed and the plushest carpet I have ever felt in a hotel. The room was so quiet, I never imagined we were in a city. We regularly stay in Relais Chateau properties in Europe and would put this hotel in or above them. We had such a positive experience that we are going to return to the Beverly Peninsula Hotel every year to celebrate our birthdays.
TripAdvisor Reviews The Peninsula Beverly Hills
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