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Historical Traveler Reviews The Pelham New Orleans
Uncomfortable, unsafe, unpleasant
This is experience was horrible. I thought we (my husband and I) had gotten a GREAT deal, at a great hotel. I grew up near New Orleans so I knew about where the hotel was located, at the end of Canal St. near Harrah's, that was all I knew. Don't believe the website or the photos that are shown, I did not see that hotel. I did however see a hotel that was run down, the room was TINY!!! , the tv did not work,and to make matters worse, my husband plugged in the iron and it arched! His whole hand was black and it apparently threw the breaker because we lost power to half of our room and other parts of that floor. The "king-size" bed was actually two twin beds combined and most uncomfortable. The one saving grace was the staff, the were very friendly.
Great Price, Good Service, Clean & Comfy Rooms
Although we were a little worried after reading some of these terrible reviews, we thought the price was right ($79 US plus taxes & fees when booked online) so we decided to risk staying there. We were pleasantly surprised by the courteous staff, easy check-in/out process, secure valet service, clean comfortable rooms and nice restaurant attached (which serves great food, by the way). The location was within walking distance from anywhere we wanted to go in the French Quarter. It took only 5-10 minutes to walk to the Aquarium, the Casino, the Canal St. Ferry, and only slightly longer to Bourbon St. and the French Market area. As far as what you've read about the neighbourhood, it's true - there IS a homeless shelter across the street and a burned-out building next door, but who cares about the immediate vicinity anyway? So you don't have a great view from your window, but hey, it's only an extremely short block to Canal St. & the Quarter. When you consider the price and the fact that the hotel itself is perfectly attractive & well-kept, you're sure to agree that the value is exceptional.
Comfortable but pricy
Big room, comfortable beds and friendly staff. Great location if you have no car. We were somewhat surprised however that we had to pay an additional charge for a safe and telephone calls (whether we used them or not!) This made the "good" deal we thought we had invalid. If the extra charges are charged to everyone, then they should be part of the tariff, not sprung on the guests at check in!
If you are looking for somewhere with easy access to the French Quarter and the river front, the casino, the CBD and the tourist trolley, then this is a good place to stay. Just be aware that the price per night advertised is not the whole price!
Not nearly as bad as the reviews I read, after making the reservations
After making my reservations at the Pelham and too late to cancel without penalties, I ran across this website!!! I was very disappointed that I hadn't read these reviews first because I definitely would not have chosen this hotel. But, we decided to take a chance and hope for the best. Well, we were pleasantly surprised upon checking into the Pelham. It was not nearly as bad as some of the reviews made it sound.
We had a very pleasant stay and were very comfortable in our room and with the staff (not to mention the perfect location to all the things we wanted to do). We valet parked our car (with no problems) and never used it again until we departed New Orleans for our trip home. It is not a (5) star hotel but it is a middle of the line place to stay, with very reasonable prices compared to most of the places in New Orleans.
My biggest complaint about the place was the smell of the room (musty, old) like most older places in New Orleans. We quickly went out and bought a pleasant smelling candle and burned it whenever we were in the room. Problem solved!!!! From my experience you should definitely not believe everything you read online. We are glad we stayed at the Pelham and would stay again.
My 13 year old son and I stayed at the Pelham for 4 nights. We found our room quite pleasing - having left a hotel in the Garden District at 11:00 pm because our room was simply awful. Perhaps our opinion was swayed by our previous accommodations. The staff was helpful in making arrangements for tours, transportation, etc. The rate was good; however I found there to be additional charges for both the telephone and safe that were not quoted. When I questioned the staff about the phone charges - because I use my cell phone - I was told that the $4.00+/- charge covered both local and LONG DISTANCE calls (lets just say that between phone calls and my internet connection, I got my money's worth). The room, towels and linens were all clean. While the block was obviously under construction, I did not feel unsafe. I would stay here again.
Stay somewhere else or don't go at all
The customer service was not great. The room is way over priced.
There's an abandoned burnt building as your view. The only good thing was housekeeping. They turned the bed down for us and the bathrooms were clean. THe hotel had over booked the rooms and were busing people to different hotels in ghetto.
Beware of the Pelham
To make a very, very long story short...this place is a poorly managed filthy dump!
Don't stay in the Ghetto!!!!
I really thought the Pelham was one of the worst experiences that I ever had at a hotel. I ended up not even staying a full night. I checked out and found another hotel a couple blocks away that was much nicer and cheaper. The Pelham's rooms were filthy. There was dirt in the windowsills and scuff marks on the walls. The rooms also had a musty odor. I looked at three rooms before giving up and picking one. The staff was inadequate. When I needed assistance from the front desk, there was nobody there to assist me. Some security guards did their best but were unable to. Currently, I am in a dispute over hotel charges. There is charge an additional fee for using there phone. If you don't use a phone because you use a cell phone, you have to cancel this charge upon check in or get charged. I have never experienced this in another hotelT he location of the Pelham was just plain dangerous. There is a homeless shelter across the street and crumbling buildings on the other street. The security guards even indicated that it was unsafe to walk alone in that area. Bottom line - there are much safer, cleaner, and cheaper places to stay in New Orleans.
Stay away at all costs!
Did not stay at this hotel - but had enough bad experiences with attempting to find a clean room and management that was helpful - that wanted to warn others.
We originally had reservations for 3 rooms and 4 nights in this hotel. Before our trip, we had found a better rate at a different hotel and wanted to cancel our reservations - 2 of the rooms could be canceled, but the 3rd was not able. In trying to talk to Maria, the "manager," she was very rude and did not even attempt to do anything to help. Tried many different times to contact her by phone, but she never returned phone calls nor was available when contacted directly.
Upon arrival in the hotel, the service was rude. In the room, the wash cloths were black and dirty - hotel staff tried to blame the guests for the filth - though we had just checked in. An offer was made to change to different rooms - but most were worse. The cleanliness of the bathroom was sub par and unacceptable - even in the notoriously unkempt city of New Orleans. From the paint and condition of the room, it is obvious that preventative maintenance is not a priority at the Pelham. The rooms overlooked a homeless shelter, was in a construction zone and a generally unsafe area.
At night when we'd finally had enough and tried to check out, there were no personnel available to do check-out, the only person around was a security guard who was working his first day and another former employee - who was helpful. Many phone calls had to be made to even run the computer system to process a check-out request. We were charged for the room, though we did not stay there and upon again trying to talk to Maria the next day, she was unreasonable and offered no resolution to our problems.
Avoid this hotel at all costs - though the price may be reasonable, the service and appearance is not. For the same price you can find much nicer, safer rooms closer to the French Quarter and many other attractions.
A real deal
We were able to book rooms for $79, a real deal for New Orleans. The rooms are nice enough, the staff nice enough.
the neighborhood is rough. Lots of construction, renovation. And a soup kitchen across the street. That would be OK, except the advertised restaurant, the Metro Bistro is closed and the street noise at night is intense.
TripAdvisor Reviews The Pelham New Orleans
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