Pan Pacific Seattle
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
- Fitness/Health center
Historical Traveler Reviews Pan Pacific Seattle
This is NOT a four star hotel!!!
Aside from the pictures posted by the hotel which are grossly misrepresented, our experience from the very beginning was highly disappointing. We were told at the front desk that internet was free. Well it wasn't. My girlfriend asked for an iron to be brought up to the room in which a brown liquid oozed out onto her shirt and completely ruined it! We called the front desk and the response we got was "well should I get another iron sent up to your room?". My girlfriend had to keep her coat on the entire evening out on the town!! Coffee was provided in the room - there is a fridge - but we were provided with Coffee Mate.
Hmmmmm..... How Motel 6 of them. Oh, and plactic cups were the topper.. I'm sorry, I'm not against slumming it, but paying close to $300 a night for THAT. No thanks. Not ever again. Oh and Valet is about $30. I feel ripped off.
Fine, but only at the introductory half-price rate
Stayed here overnight just to try it out and got the half-price introductory rate... which I believe runs through March. The hotel is on the bottom floors of a condo tower in a location that's not quite in downtown and not quite by Lake Union. I self-parked for $30 in the garage the hotel shares with Whole Foods. The front desk staff wasn't at all rude, but it wasn't very friendly either. Just kind of made no impression. The hotel lobby is tiny and quite modern, nicely finished but no "wow" factor. They gave me a nice, regular room on the 8th floor, overlooking the other two condo towers in the complex and the parking lot for some shops/entry of the hotel.
You can definitely be a voyeur and look into all the adjacent condos if you choose (not that I did), they're that close by.
The room was fine, but not spectacular. The bed was okay, but not that comfortable. The room was crisp and clean, although the use of fluorescent lighting by the door gave the room an eerie, unattractive feeling when you walked in. The marble-tiled bathroom was very large, almost taking up half the room, and nicely done. A screen separates you from the room if you're taking a bath... ostensibly you could watch the flatscreen TV in the room from the bathtub, if they had turned the tub around. To actually watch TV, you now have to sit on the drain. Not a great design. Nice showerhead. Lots of water pressure. The doors to the rooms clunk loudly, so you hear everyone entering their rooms nearby. Still, I slept pretty well.
The restaurant is still not open for breakfast (I believe they start serving it in mid-March), but there is a Starbucks actually connected to the hotel lobby. The gym is across the courtyard on the 2nd floor of another condo tower... you have to go outside through the main doors of the hotel to access it. Not a great design.
All in all, I had a fine-enough stay. But I don't know why you'd stay here if you want to be downtown... it's a long walk. And it's not like there are great views or anything (the hotel is on floors 1-11). The rooms are nicely done and modern, but nothing I haven't seen before. And when the introductory rate ends, this will be one expensive hotel. Unless you love, love, love Whole Foods so much you need to stay on top of one, I'd say there are better places to stay in Seattle. But I can't fault them too much. I had no problems. It just wasn't as great as I had hoped... so I'm giving them 4 stars.
Ich habe durch einen Geschäftsfreund in Toronto von dem neuen Boutique Hotel in Seattle gehört, er hat mir davon erzählt und es mir empfohlen, als ich erwähnte, dass ich geschäftlich in Seattle zu tun hatte. Es war einfach unglaublich, vom ersten Moment an, als ich es betrat, bis zu meiner Abreise, beide Male! Ich habe die Betten geliebt, die frische Bettwäsche, die tolle Fernsehanlage und war überhaupt überrascht von der Größe des Badezimmers und des Zimmers. Die Angestellten waren toll und sehr hilfsbereit, wenn man sie gebraucht hat. Das Hotel hatte einen der besten Autoparkdienste, den ich jemals in einem Hotel erlebt habe. Das Hotel wurde gerade erst eröffnet, als ich dort war und ich freue mich bereits auf meine nächste Reise und Aufenthalt. Das Starbucks ist ganz in der Nähe und Wholefoods befindet sich im selben Komplex.
Tolles neues Hotel in Seattle!
Ich habe gerade erst ein Wochenende hier verbracht und es ist ein tolles, neues Hotel in Seattle. Die Zimmer haben viel wunderschönes, helles Holz und eine angenehme Badewanne, die sich zum Schlafzimmer hin öffnet. Versuchen Sie ein Zimmer mit Blick auf die Space Needle oder den Union See zu bekommen. Zwei Häuserblöcke weiter befindet sich eine wunderschöne russische Wellnessanlage, Banya 5, wo man eine tolle Salzreinigung oder aber eine Massage bekommen kann. Das Hotel liegt außerhalb der Innenstadt, was ich sehr angenehm fand, wenn man allerdings geschäftlich unterwegs ist, dann sind das W oder aber das Hotel 1000 besser geeignet.
Positives and negatives
First, I want to recognize 2 outstanding staff members--Joseph-the night manager & Bethany-the day time front desk clerk. If there was an award that could be given for excellent customer service, those 2 would definitely win it without a doubt. I highly recommend introducing yourself to both of them, if possible, so be sure to enjoy their excellent/out of the ordinary customer service.
Overall, my husband & I did enjoy our stay at this new hotel! It 's so new (opened 11/06) that I want you all to really know that there are still some things not entirely set up. Ex. their beauty salon & restaurant. Those 2 items not even being set up were very very upsetting to us. They should have it posted on their website when certain things open instead of making you just assume that they are when you make the reservation.
Tip: Call the hotel 1st before booking it to find out what exactly's operating as of that moment.
We walked into the city to do some shopping & loved the suggestions Bethany & Joseph gave us in ref. as to where exactly to go. A concierge wasn't ever needed. We actually were never even "assigned" a concierge. I was quite disappointed that the entire staff wasn't as customer servicey/friendly as Joseph and Bethany were though. Every time my husband & I would need to call the front desk for anything, Joseph or Bethany would be sure to say "hello Mrs. __(my last name)__ how can I help you today?" not just "hello-how may I help you?. I'm sure the front desk's caller ID SAYS the name of who's calling. Heck, when I called the Pan Pacific from MD at 5:30am from the airport to explain that my plane had been canceled Joseph greeted me by name. Doing that made me feel REALLY good and gave me an EXCELLENT FIRST IMPRESSION. I truly tried to speak to everyone at the front desk that worked there since we stayed for a such a long while--5 nights. I will say this, the bellhops & doormen impressed both me & my husband very much by being very attentive & kind.
Since our morning flight from MD to Seattle was canceled due to weather, we didn't even get to arrive at the hotel until after midnight. : ( That being the case, Joseph went out of his way to get us a gourmet pizza & have it delivered to our room. The pizza was on beautiful China & even though it was "just pizza" Joseph made it so that my husband and I felt like we were eating at a luxury restaurant. I'll NEVER forget that dinner now. First impressions are truly lasting impressions. Problem was that after that one time, no one else but Bethany even gave us such AMAZING service. After being in customer service myself for over 20 yrs I must say that their other staff members need to take customer service 101 again. Either that or have Joseph & Bethany train them.
We were on the 10th floor of the hotel(out of 11) & we were actually able to see a far away view of the Space Needle from our room. We liked that very much. There was also a small, but yet pretty, park that we could see right outside of the hotel. That, too, we enjoyed. My husband & I were celebrating our 10th anniversary as well as my b-day so I was really hoping that this particular hotel would sweep him off his feet. NOT!!!!! Our deluxe queen room was kindly upgraded to a King Suite & was I ever so wrong to become excited about that!!! The room was a bit cramped due to the king sized bed and the HUGE bathroom. My husband was very disappointed in the room size since it was a very "choppy" design in his eyes. (the hotel's shaped somewhat like an octagon/circle & we were in the "corner" room)
*******Hopefully the mgr/owner of the Pan Pacific in Seattle will read this review. You all should know that your hotel guests should be offered an optional empty refrigerator instead of just a mini bar full of mainly alcoholic beverages since not everyone drinks alcohol or thinks it's fair to pay 2+ dollars for a soda. What if your guest's a diabetic and needs their insulin refrigerated or the person just needs their prescription meds refrigerated & neither of them feels comfortable about having their meds put into someone else's hands? Did you all ever even think of that? Also, not everyone wants to go out to dinner EVERY night or pay for room service esp. if you're staying for more than 2 nights. The expensive town of Seattle is bad enough on the wallet. *********
The gourmet grocery store downstairs (in the same building as the hotel) is absolutely amazing and we really wanted to bring up some perishable items but couldn't because of NO EMPTY REFRIGERATOR. UGH!!!!!!!! How frustrating!!!!! Many times I needed to have ice water to take my evening medicine or my husband would just want ice water to wake up to (ice is highly needed in our family--lol) and so we would have to call the front desk first, ask them to stop what they are doing, take the elevator up to our room, give us ice and it would all take like 5-10 min. I was expecting a lot more from a 4.0 star hotel. Like I said once before, they do have a mini bar under the 32" plasma TV you get in the room but there's no extra room in there to put ANY additional items.
The TV was incredible and the mattress was amazingly comfortable! The room was very very clean(the housekeepers even folded our dirty clothes that we left out accidentally and tidied up/organized our bathroom toiletries)
Here comes my negative comment:::We got the room ½ off the regular price due to their grand opening special but I would not pay any more than that until AFTER they've completely gotten ALL of their amenities underway and made some true staff improvements.
Average Stay, Better Places In Seattle
My husband, two kids (3 and 6) stayed at the Pan Pacific while visiting family. The hotel just opened in November of '06 and while it was new and not crowded, it lacked warmth or personality. The rooms are nice and clean, but nothing out of the ordinary. We were able to secure a half rate for the grand opening, and I wouldn't have paid any more for what they were offering.
The hotel positions itself against other luxury hotels like the Four Seasons, but lacks the level of service, attention to detail and general sense of catering that other luxury hotels do. For instance, whenever we stay at the Four Seasons, they remember our names, say hello to the kids and are as helpful as they can be. At the Pan Pacific, they were nice enough but weren't very helpful when asked about dining or sightseeing options. They talk about a person being assigned to you when you stay there, but there was no such thing.
Also, we had a door fall off our armoir, and they said they'd be up in 15 minutes to fix it, but it took over an hour and one phone call later.
The location isn't great, but they are rebuilding that area of Seattle and it will be really nice when it's all finished. There's no restaurant, but there's a Whole Foods downstairs that has tons of prepared foods that are wonderful.
After staying in Seattle many times, I would say the Pan Pacific is OK, but there are many nicer, less expensive places in better locations.
I heard through a business friend in Toronto when I told him I was planning on heading to Seattle for a business and he recommended the new boutique hotel in Seattle and I should try it out.
Simply outstanding, from when I arrived till I left on both occassions, loved the beds, crisp linens great TV system, and was surpised with the size of the bathroom and room, the staff were great and eager to help when needed.One of the best valet services I have experienced in a Hotel.
The Hotel was in the opening stages when I was there, and I look forward to my next trip and stay.
Starbucks closeby and Wholefoods in the complex.
Great new hotel in Seattle!
Just stayed here this weekend and it is a great new hotel for Seattle. The rooms have lots of beautiful blond wood and a nice soaking tub that opens to the bedroom. Try to get a room with a view of the Space Needle or Lake Union. Two blocks away is a wonderful Russian spa, Banya 5, where you can get a great salt scrub or massage.
The hotel is outside of the downtown core which I liked but if you are traveling on business, the W or Hotel 1000 are more convenient if you are downtown.
We loved it,except,
We loved the new hotel!! It is so new, that there are some things not set up. Call hotel to find out for sure. We went into the city for all the Christmas stuff going on. We stayed 3 nights. The staff is the BEST, & the rooms are BEAUTIFUL!!!!! The Bathroom is GREAT. My 3 yr. old granddaughter took a bath every morning & night so she could swim!!!! They have a deep soaking tub & seperate shower. We were on the top floor of hotel & the VIEWS were wonderful.
The thing that I would really watch out for is, if you use the valet parking, make sure you walk around your car with the parking attandant & mark any scrapes OR dents in your car, BEFORE, you leave it with them. That way you know what is & is not on your car, when you turn it over to them.The parking lot Manager & parking attendants were also great! I had a problem, Which is still pending, & the parking lot Manager took off the valet parking fee. It was GREAT CUSTOMER SERVICE & am Thankful for that. We would stay there again!
Fantastic Rooms- great service!
We stayed at the new Pan Pacific in Seattle for 2 nights as we lost power (for days) due to the storm. They just recently opened in Nov, and when they get the kinks out -it will be a great hotel as the location and rooms are fantastic. The rooms are very large and beautiful- the staff was very accommodating to the four of us and made the extra effort when we needed to stay an extra night. The rooms seem solidly built-and although it was sold out you could not hear a thing, even the busy Saturday night, which is really important to us. Flat LG screens, DVD, great products, no spa/fitness yet, but will be great alternative for downtown, and Whole Foods is below which was very handy!
TripAdvisor Reviews Pan Pacific Seattle
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