The Regent Palms
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Historical Traveler Reviews The Regent Palms Providenciales
Truly superb especially just having opened. The landscaping is stupendous (and give it six months and it will be exceptional. Restaurant was exceptional as was the food. One negative-- promo suggested bouganvillia draped verandas -- dident see a flower or plant in the whole residence complex. Perhaps coming.
As a start much better than Four Seasons in Nevis.
It may be good in 2006
still has problems after opening. some rooms have no hot water, others no AC. we had to call 4 times each morning to get our breakfast! there is a lot of noise from construction on either side. the beach and the service on the beach are great. the pool area is beautiful, too. Overall the Palms is way too expensive to have so many service problems and physical plant issues. they should have waited to iron everything out before they opened. hopefully they can iron things out, but the indifference and inability of the people seemingly in charge makes me think the improvement won't be quick!
5 star marketing with 1 star execution
Having just returned from 5 days at The Palms....I am not sure the words to describe how disappointed we were with the hotel on every level. The first major let down was the marketing and PR on the hotel as it communicated the property to be the Caribbean's newest 5 star "hot spot". My expectation was some where between Cap Jaluca meets the Amandari...unfortunately it was more like grandmas condo in Florida meets the Motel 6. So after I got over the fact that the "hotel" is actually a condo complex of 5 buildings, 5 stories each with 1,2 and 3 bedroom apartments overlooking an overcrowded stretch of beach (Grace bay) with an even more overcrowded pool in-between the buildings, I was told our room would not be ready. In comes problem number one the pool and beach can NOT accommodate the amount of guests that are in the hotel. THERE WAS NOT A CHAIR TO BE FOUND ON CHECK IN DAY AND EVERY DAY THEREAFTER. Enter problem number 2, the hotel had us in the wrong category room..given it was spring break they were 100% full. So they escorted us to a small "garden" room, which overlooked the condominiums being built next door...on top of waking up to jack hammers and tile being cut. The housekeepers were not to be found for turndown or daily service...MY WIFE CLEANED AND MADE OUR BED AND I HAD A MORNING RITUAL OF GETTING FRESH TOWELS FROM THE POOL. After literally getting on line to submit my complaints to the management we were moved to a new room 2 days later. My upgrade (which was actually the room I booked to begin with) allowed me to enjoy 1200 square feet of incompetence instead of 450 square feet. And to add insult top injury there were so many mosquitoes in the new room that I awoke to a body littered with itchy bumps..my wife tells me I look like a 15 year old with acne. The hotel has embarrassingly opened without having the hotel working... incompetent staff, poor management coupled with some of the Caribbean's highest rates gives this property a HUGE THUMBS DOWN. I will tip my hat to the spa and restaurant who are making a pretty good go of it...the food is pretty good and frankly I am not sure there is such thing as a bad massage. I urge anyone who reads this to look elsewhere. The management where giving out discounts and freebee's faster than they could blink an eye but with a clientel that is willing and ready to lay down 10k, 20k, 30k for a week getting what you ordered is more important then a free message and a 10% off coupon. Unless you are going for free use your hard earned money and more importantly limited family time to enjoy some of the Caribbean's true experiences. RUN FROM THIS HOTEL IT REALLY WAS MY WORST HOTEL EXPERIENCE (and as some background I have been to over 60% of the T and L top hotels)
We are currently guests at The Palms in the T&C. See Champion7 post for basically our same experience here. The accommodations are very nice; however, this place may go down fast as there is no upkeep to speak of in the suite; i.e., caulking in showers missing in many areas, broken/missing tiles, clogged drains. Forget the maid service. We had to have our suite re-cleaned upon check-in because of hair and toothpaste in sink, food under the bed, sand and other unidentifiable objects on the carpet, dirty kitchen countertops and kitchen drawers. No dishwashing/washer soap, paper towels, napkins, etc. are provided so you will need to make a trip to the local grocery. Water pressure in the kitchen sink is very low -- we even had maintenance in but he was unable to remedy that problem -- he did unclog the shower drain, however. We are beyond being pi---- off now, in fact, it has actually gotten funny. I must add that the beach and pool areas are beautiful -- if only they had more lounge chairs available! It seems that most people go out before 7 a.m. and "reserve" their spots BOTH at the pool and the beach. Once they are reserved, the pool staff is not allowed to move any personal belongings although they tell you that you are free to move them yourself. Of course, you have to endure the wrath when the person whose belongings you have moved returns. It's entertaining to observe, to say the least! Other guests we have visited with are having the same experiences and frustrations. My husband believes the problem here lies with management -- or the lack thereof. There are a lot of people standing around doing nothing -- the ladies in the lobby talk to each other but seem hesitant to approach the guests. It's all very stange. Also, it seems they allow pets -- there doesn't appear to be a policy on pet cleanup in place at this time, however.
Not worth the money!!
After all the hype about the hot, new resort on turks...I was expecting the best, of the best...$10K later....I have had much better. Food was average. Beaches were crowded, resort under construction and staff although very kind and accommodating, they were not very knowedgeable. Staff was very good w/ my daughter and many activities available to families w/ children. However, we will likely try other resorts on island before returning to The Palms--need to get kinks out.
Outstanding facilities and a great location
Just returned from a few days stay at The Palms. This is an outstanding hotel that has been finished to a very high standard. It opened on the last day of February and it would appear from other reviews that it opened with its fair share of teething problems. By the time I left I think all of these had been rectified and guests were enjoying their own ipod on arrival, full pool service including complimentary ice cream in the sun (nice touch!). The island itself has a great range of top restaurants and the location of the Palms makes this ideal base to try them out. I would say the hotel is quite expensive but you certainly get what you pay for, and in this case it is quality and service.
I would have no hesitation in going back.
Too much noise
Too much building works going on around and too many teething problems..however brilliant food, wonderful restaurant.
I found I was not impressed with the Palms in comparison with say Grace Bay Club and Coral Gardens. The units are large, lushly decorated and furnished but not worth the beacoup $$ room rates. It is perfect if you are high maintenance but pretentious for the generic traveller who likes something nice but can't quite afford the high prices here.
Palms- Better than expected
The Palms opened on Feb 19. We were one of the first guests. Having read a lot of stellar reports prior to our trip I was concerned about whether it was all hype. It was not. The place is spectacular. The rooms are luxurious. All are suites wth viking applainces and are superbly furnished. It seemed nicer than a Four Seasons resort.
The pool area is great and there was more people laying by the pool than on the beach which is a real testimony to the pool area because the beach on Grace Bay is the best.
We tried the spa which is the nicest spa I have ever seen.
Overall the service was attentive throughout the entire place. Everyone was trying extremely hard to do their best. It showed that management was very selective in the hiring process.
We ate at Parallel 23 (their restuarant) the first night. It was so good we ate there again on Sunday night and again later in the week.
All in all, the hotel deserves the reviews that it has been receiving from the press. It did live up to the reports.
TripAdvisor Reviews The Regent Palms Providenciales
Travel Blogs from Providenciales
... 160; The Turtle Cove area is where you access Smiths Reef. There are 3 or 4 patches of reef between patches of sea grass. You only have to swim 100 feet off the beach to access the reef. Sadly, the coral reef is damaged. I think because it is so accessible from the beach. However, there really weren't too many people when we were there and what we saw was pretty cool. We saw a 4-foot barracuda, 2 eagle rays with huge tails (twice as long as ...
... his mates on his mobile, who he had been out with last night for a serious session (5am) they decided they needed the hair of the dog and we picked them up and we all went to a great beach bar on the way back and they didn’t try to make me pay for all the beers, these are seriously chilled out guys. In the evening we went ashore and found an upmarket bar/restaurant and had serious burgers and chips
2/4 we motored the 5 miles up to ...
... went to Baci for dinner.
I went more local this time and had the fish special of the day: snapper in a lemon, butter, wine, garlic (or something like that) sauce.
I've never had snapper before and very much enjoyed it. Brian had the fettucine alfredo with shrimp,
and Alex had penne in a bolognese sauce. Brian liked his, but thought the shrimp probably wasn't worth it. ...
... my interest was not swimming in the ocean. The resort has a very relaxed, away from it all vibe. Perfect for decompressing. And, at the time of my research, it was a nicely priced option. On our way back to the condo, we stopped at IGA for some groceries. Talk about sticker shock! We expected high prices so packed some food in our luggage. It's a good thing. We grab some luncheon meat, eggs, water and are outta there at just over ...
... so I just doused it, scrubbed it, doused it, and scrubbed it some more. It took a little elbow grease, but it finally started to look and smell a bit fresher - phew! I let it air out for the afternoon, and I am considering some "tropical ammendments" to my shopping list - butter and cheese will definitely be kept to a minimum, if at all.
After Hejira was looking nice and spiffy, Bob, the ex-pat owner of the marina, gave us a ride ...