Very pleased

We were in Hawaii for a wedding in January. Twelve members of our family stayed at the Outrigger Reef on the Beach. It was awesome. This was our first trip to Hawaii and the Outrigger staff made it an extremely pleasant experience. The rooms were excellent (some of us had ocean views and weren't expecting them), as were the shops in the hotel, the easy access to Waikiki beach, the pool area, the bars and the restaurants, the close proximity to the downtown area and the availability of booking tours to wherever you wanted to go. The wedding was at the Hilton Hawaiian Village which was only a walk up the beach (or a short taxi ride for some). (The staff at the Outrigger was more gracious.)

We would highly recommend the Outrigger Reef on the Beach.

Great Staff

I enjoyed the coziness of the rooms and the staff was very friendly. On my return visit there I was still remembered by the staff. I enjoyed having breakfast at the open resturant, and view of the water falls. Great location, and walking distance to all the wonderful attractions. ILL BE BACK .....

Sheila

Outrigger Reef Nirvana

The place is so great I'm returning on my fourth trip back to Hawaii....this is second time at Reef and won't be the last......

Great show in the Lounge

The best thing about the Outrigger Reef is Cool Lai, the hula dancer in the lounge.

Outrigger Reef on the Beach

We stayed at the Outrigger Reef on the Beach in October and had a great time. We booked a ROH with MLT Vacations and received a room that overlooked the pool. The room had a refrigerator which we used often. We booked our tours through Aloha and enjoyed all of them. Used spa service one day and enjoyed the Shorebird Grill. We felt for the price this was an excellent value.

This hotel has gone downhill

This hotel has gone downhill. My husband and I asked for a room with an ocean view and received a room with a view of the restaurant. We were told the room had a view of Diamond Head by the the assistant manager. Parking was $11 a day and valet only. One morning they lost our car. It took 35 minutes to find it. The staff was not very nice or helpful. We could not pay for a room upgrade because we were told that was impossible with no explaination as to why. We will never stay here again.

Disappointing..4 Star Hotel...Not

We booked thru Expedia for July 31st thru Aug. 7th 2002.This property had a 4 star rating.

NOT!!!! We reserved two (2) connecting rooms for myself,my wife and 17 and 14 year old daughters. We checked in and were greeted by the smallest rooms I've seen. It reminded me of a cruise ship in size. It had a view of a condo about 35 ft away and nothing but a condo. I went to the front desk and asked for the manager. Instead I got Chad (a room supervisor) He was very helpful and showed us rooms with a view of the pool and rooms with a view of the ocean. But they wanted us to pay an additional $500.00 for the pool view rooms (this was the next level of room) or $1200 for the ocean view. These rooms were almost twice the size. The manager would not talk to us. We opted for the pool view. Bathrooms were tiny. Watch your elbow when you sit on the toilets because you will surely bruise them on the toilet paper holder. There is no exhust fan in the bathroom. They charge $3 a day for use of the room safe and $11 a day for parking. There is no free parking. Shorebird buffet breakfast was terrible. It was the only time we ate there. Instead, go to buzz's around the corner. It's exellent and reasonably priced. No honor bar in rooms. Rooms were clean but every room we looked at had a musky smell, the ocean view was almost overwelming. All in all, this is a 3 Star hotel at tops. Location is very good but so are many other nicer properties. We will not be returning to the Outrigger Reef.

Outrigger's going down!

I grew up in Hawaii, spent 18 years there, so I know a little bit about which hotels are good and which aren't. The Outrigger hotels are not particularly good. I visited Hawaii recently and had to stay in a hotel since my parents' house was being renovated. I stayed here because of price, and it was a huge disappointment. Like many of the hotels in Waikiki, this one is huge. Check-in seems to take forever, and the rooms are not particlarly lavish. The bathroom was cramped, with old fixtures. One of the hotel restaurants is open to the outside. Some might like the closeness to nature; others may find the birds swooping around a bit distracting. The hotel is on the western edge of Waikiki, and it does have direct beach access, which is nice. You can walk to the Ala Moana shopping center, which is about a mile away. There is also a post office nearby. The road in front of the hotel is very tight, so arriving and departing can be a pain. Bottom line: if you don't plan to spend much on your room, this place is fine. If you're looking for a bit more luxury, stay at the Mandarin.

Great Location

We stayed at this hotel just last week.It was our first visit to Hawaii and this hotel made our trip a pleasant and a very memorable one. Upon arriving, they upgraded our room to a full oceanview at no extra cost. We also received "Big Kahuna Package" which includes 2 free shirts,bag,coupons and $50.00 worth of Kahuna bucks.We booked all our tours through their activity center and used these Kahuna bucks to pay for one of our tours. The staff was friendly and very accomodating. The room was clean and we had a spectacular view of the ocean and sunset from our balcony.We enjoyed grilling our own steak at the Shorebird Restaurant while watching the ocean. We will definitely go back to this hotel for our next visit. It's moderately price for such great location.

Highly Recommended

We visited this hotel in the end of April 2002. It was everything I had read about. All the great reviews really were correct. I was upgraded from a noview to an ocean view. It's amazing what you can receive just for asking nicely. The fitness room ran out of water one day and we phoned the front desk, less than 5 minutes later an employee came in and replaced the water. The maids were very efficient and wouldn't take the money on the nightstand until we left a note saying "housekeeping please take". The people that worked at the pool desk/towel check-out were very nice. You never felt like you were bothering someone at the hotel. On my last day which was May 1, it was Hawaii's official Lei Day. They held a Lei making class in the lobby and I made myself a plumeria lei for my long flight home. I would stay here again and recommend this hotel to anyone! Aloha!