Onyx Hotel - a Kimpton Hotel
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TravelPod Member ReviewsOnyx Hotel - a Kimpton Hotel Boston
Helpful staff, clean, nice hotel
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
The staff at this place were friendly and non-snooty. The decor was sleek and modern without being stuffy. The bathroom was very clean and the shower was luxurious. I like that they allow pets, so the next time I travel with my dog I'll stay here.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Onyx Hotel - a Kimpton Hotel Boston
We stayed at the Onyx just before the DNC, and were very pleasantly surprised that they could accomodate our very early check-in - 7:30am after the red-eye. Loved the down comforter, plush animal print robes. Couldn't quite figure out the alarm clock that went off at 5am each morning. Easy walk to Quincy market and T-stops, North End for great italian food. Rooms are small, but it's an older remodeled building. I loved the fact that everything was new, it felt fresh and clean. One complaint, the Red Sox lost at the game we saw.
Very well appointed...
Stayed at the Onyx right before the Democratic National Convention. It was a wonderful find. I agree, the rooms are a little on the small side...but... they are so well appointed and decorated that you don't realize it. My room was right next to a very noisy ice machine. I'm a light sleeper and thought I may have to switch but it was so well insulated I didn't hear anything once I closed my door. It was also very obvious that customer service is a priority. The entire staff was beyond professional and went out of their way to make you feel comfortable. You couldn't pass a hotel employee without a smile and a hello. The people at the front desk greeted me by name each time I came in. There was an unexpected free breakfast included in the price of the room and free passes to an adequate gym around the corner. The Onyx is on a quiet side street with few taxis. When it was time to check out, the very friendly door person walked two blocks to flag one down for me! I'll be back.
Great find in an overpriced city
I was very happy at the Onyx. They are clearly still working out the kinks, but I saw little evidence of major problems. As described, the room was on the small side but so well equipped that I didn't have a chance to play with half the goodies. Very comfortable bed, and my preferences as a Kimpton frequent guest were honored precisely. The location might seem a little odd, but you are a five minute walk (on a bad day) from a T stop that will get you anywhere you need to be. There is a surprising amount of night life around the area, and I saw several interesting looking bars and restaurants. I'd stay here again in a minute. Only quibbles: the maid who seemed to take pleasure in leaving the shower head pointint out into the bathroom and the poor overworked person who was trying the check me out at the same time he had to answer a barrage of trivial questions along the line of "is this the right binder" from half-trained employees. With a bit of time this hotel will be a true gem, give it a chance.
We'll stay again
Stayed here while our son was at the hospital (the hotel is an easy walk from Mass General Hospital). Although the room was small and a little claustrophobic (next time we will try asking for an exterior room), the staff was lovely, the room was spotless, and the bed was extremely comfortable. Our only complaint was with the telephones. We slept comfortably knowing our son had the hotel phone number, only to discover that our son had been trying to reach us for hours on end from the hospital but kept getting a busy signal and that even those at the Kimpton Hotel Group's main 800 number had been unable to get through to the Onyx for him. When we shared our concern with the front desk the next morning, another guest had just complained as well. The hotel had been open less than a month. We received a follow-up email from the hotel's manager, assuring us that they are going to install more phone lines. Our son will need more surgery soon. We have decided to stay there again, but will keep our cell phone with us to be certain we can be reached.
Great Little Hotel
My husband and I spent the July 4th weekend at the Onyx and were pleasantly surprised. The room was small but stylish. I loved the little extra touches like the down bedding, the fluffy animal print bathrobes and the Aveda bath products. We were invited to a complimentary afternoon wine in the lobby - and we found the staff very eager to please. The location is decent -on a pub-lined street close to the T. We'll definitely stay here again the next time we visit Boston.
A great find
My family and I stayed at the Onyx Hotel June 6th to the 13th. I found the hotel through Hotels while making arrangements to attend Harvard's commencement exercises. I have visited Boston many times, but because of the commencement, all of the hotels I was familiar with were either booked or were over priced. I was initially concerned about the Onyx because there were no reviews on it and it had been opened for only a few weeks. The hotel more than met our needs. We were less than a block from the "T" and in walking distance to eating establishments. The staff was helpful in all ways. They even greeted us by name as we left in the morning an upon our returned in the evening. It was a great find!!!
Good Service, Closets for Rooms
We did not choose this hotel, but got a great deal off of Priceline. The staff was really friendly and the hotel's best asset. We were there over Memorial Day weekend, and as the other posters said, there were still a lot of kinks that this new hotel needs to work out to merit 4 stars. We had a missing light bulb, there were no ice machines, housekeeping was innatentive to details, yet the staff quickly took care of the things we pointed out to them. The location was very accessible to public transport, but in an edgy part of downtown. The rooms were smartly decorated, but unbearably small for two people. Next time, we'll skip Priceline in Boston so we can find a hotel with bigger rooms.
the onyx was a great find. very nice hotel. the staff was very helpful. totaly worth the price.ive stayed in other hotels in boston and was disapointed but this was great. my only complaint was that the hotel was sort of blocked off so it was hard for people to get to my hotel. and when it was time leave to catch a cab i had to walk two blocks to catch one. but as far as sightseeing you are in a pretty good location so you can walk to quite a few restraunts and bars all within a 5min walk.
Just opened - still tuning but good!
Stayed at the Onyx Hotel Memorial Day weekend 2004. Located down the street from the Fleet Center and near Faneuil Hall, our room was on the small side but interestingly decorated (think W Hotel) with a great bed and a down comforter. Bathroom is well done with a huge sink and great shower. The front desk told us the hotel just opened 10 days ago and they are still tuning - we had to ask to have a light bulb replaced in the bathroom, a lamp fixed, the TV sound repaired and for a luggage rack.
Chic and sleek
A wonderful find!! This hotel is in a perfect location-a bit off the beaten path, yet only a few blocks away from favorite spots such as Faneuil Hall and North End. The rooms are modern, comfortable and immaculate making our stay quite pleasurable. In addition, the entire staff is extremely accommodating and friendly. The hotel recently opened a lounge/restaurant that contains sleek granite, romantic red candlight and an attentive staff. The food we ordered was fresh and tasty. One would think a hotel with these amenities in such a location would be costly; however, it was the most reasonably priced four star hotel in Boston. There is no doubt what hotel I will choose my next stay in Boston.
TripAdvisor Reviews Onyx Hotel - a Kimpton Hotel Boston
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