The Old Quay House Hotel
How has this hotel rated in the past?
Historical Traveler Reviews The Old Quay House Hotel Fowey
Surprised and intrigued
I'm a regular visitor to cornwall both for pleasure and business usually staying on the south coast. I have visited the Old Quay on 2 occasions and have enjoyed the very best of service, excellent food and good company from the management. It is with interest that I now read the previous review where a supposed doctor has suffered food poisoning. Last year I stayed at a hotel near St Austell when a female doctor and her supposed solicitor spouse were refusing to pay their bill due to food poisoning...is this a scam or just coincidence?
Wonderful location, excellent food, and throughout our three-day stay attentive and courteous service from all the staff. We have no hesitation in recommending it to our friends.
Appalling Service and Poor Standards of Hygiene - Be Warned!
We agree with other postings about the poor attitude by the management of this hotel. We were subjected to their rudeness and uncompromisingly poor customer service when we tried to have a peaceful weekend break at the hotel. The managers, a husband and wife team named Carson, were extremely rude and unhelpful when I contracted food poisoning after eating a very expensive meal in the Old Quay House restaurant. The chef had spent the majority of the evening in the restaurant chatting to a couple of girlfriends, and clearly was compromising hygiene. I became extremely unwell within 6 hours of eating in the Old Quay House restaurant, vomiting profusely every 30 minutes for 6 hours. As a qualified doctor I was able to diagnose the most likely cause of this illness, Staphylococcus aureus induced gastroenteritis, or food poisoning due a bug carried on the hands. The management refused to acknowledge this was a result of their food, and considering the Old Quay house was only place I had eaten that day, I was fairly offended by their lack of empathy. Not only that, but they insulted me by saying, "We don't believe you're a doctor"! Naturally, our romantic weekend was ruined and I was too ill and wanted to go home, but the Carsons charged us for the full two nights bed and breakfast, despite the fact I had not had had any sleep nor did could I consider eating or sleeping there a second night, less the price of the starter, a measly six pounds! We were not happy with this and told them that we were not going to pay £385 for the appalling service and meal we had had, but Mrs Carson said "Well, I'm just going to take it off your credit card anyway!" We left and felt no choice but to cancel the credit card in question with a view to paying a reduced charge when the Carsons had had time to reflect and apologise later that day. Instead, they took unauthorised funds from my partner's bank account using details of a debit card he had given them in good faith as a deposit a few days prior to the stay. They then accused us of not paying the bill, and sent us a letter a week later demanding payment having already fraudulent taken funds from my partner's bank account! Needless to say, this unscrupulous pair ruined our weekend, and we strongly urge others to consider our experiences before forking out over £160 a night for such appalling customer service, rudeness and negligence.
As is standard procedure in these cases, the day after the alleged incident an Environmental Health Officer paid a visit to the hotel and confirmed that our hygiene standards were excellent.
She advised that she had asked the client to provide her with evidence that she had contracted food poisoning, So far this evidence has not been forthcoming.
We questioned the other guests who ate in the restaurant that evening, many of whom ate exactly the same food. They did not complain of any problems.
The client states in their review "considering the Old Quay House was the only place I had eaten that day".
However, in their letter to us of 8th June they state that she had eaten nothing except a Greek salad at a small restaurant in St Ives?
Maybe these clients should get their story straight before writing such reviews.
The guests also left the hotel without settling their bill. If they had settled it when asked then I would have a signed copy of their receipt. However I do not have such a receipt. After their departure 1 day earlier than booked I was left with no other option than to take the money from the client's card.
It is imperative that hotels take credit and debit cards as guarantees as they have to protect themselves from unscrupulous guests who think that they can leave without paying.
A fantastic location, smartly furnished but entirely let down by surly uncompromising management who not only managed to mess up our reservation but then blamed me, the guest, even though it was confirmed by email. I had 10 guests staying the weekend and spent more than £3,500 on a birthday party celebration and not one single person will return. Such a shame.
To be fair the staff that served our birthday meal were fantastic enduring a very noisy and large (24) person party.
The guests did not book enough rooms. In fact when they requested extra rooms 1 week prior to their arrival they were advised that we were fully booked and yet they still turned up with 4 extra guests. I then spent the afternoon finding rooms for these extra guests in other hotels.
The disorganization and lack of manners continued when the 25 guests turned up to dinner 1 hour late. They did not advise us nor did they apologize. The organizer of the dinner then sent his children out to the local fish and chip shop to buy chips and then proceed to let them consume the take away food on the hotel premises. Perhaps our food is too sophisticated for their tastes?
During the dinner the guests sang drunken songs in the restaurant even though we asked them to stop. This rowdy behavior caused other guests to complain and leave. We also had to ask the guests not to smoke in our smoking hotel. The organizer then proceeded to leave at the end of the evening without paying his bill. Luckily I had his credit card details so I was able to process the bill in his absence.
After all of the guests had checked out the following day we realized that some of them had taken items from the rooms which did not belong to them. We are still waiting for these items to be returned.
Our patience was severely tried that weekend. Need I say any more?
A beautifull hotel in a lovely location,but the attitude and service of staff totally ruined our break,we would defintely not return
Nice room, great food
We stayed for a night in late December and really enjoyed our visit. The room was comfortable and nicely decorated although a little small for the price. The staff were friendly and very willing to help. Most enjoyable though were the meals. Dinner was outstanding and well priced. Our breakfast was also tasty with well sourced ingredients and very relaxed. All in all we'd go back in a shot.
Fantastic luxury in Cornwall
After a much longer drive than expected, we finally arrived at this fantastic hotel. It has a touch of sophistication and style, yet still feels like a small friendly hotel. The rooms are tastefully decorated, and the bathrooms are very luxurious, with Moulton Brown soaps and a big bath. Only complaints would be that the car park is far away and rather expensive (bit of a problem with Fowey) and the 'sea' view was a bit limited. But still, if you can cope with those, this is a great hotel which I would reccommend without hesitation! Oh, forgot to mention the very tasty restaurant, which is well worth a go.
A Haven in Fowey
We chose The Old Quay House Hotel as it looked to be a very suitable option for our adult only break and we were not disappointed. On arrival, we were warmly welcomed by Jane (the owner) who showed us up to Room 6. This was a beautiful, light and airy room with a most enormous and comfortable bed. The sun was shining which enhanced the dual aspect view over the estuary. The bathroom, contempory in style, was fully equipped with both bath and separate shower plus ample supplies of Moulton Brown toiletries. Dining here was also a pleasurable and relaxing experience with meat, fish and vegetarian options on the menu and we do recommend the fillet of beef which was cooked to perfection. The staff were very friendly and keen to ensure the guests needs were well met wherever possible. Such was our delight with the whole experience that we are planning to return again.
A beautiful little hotel
The Old Quay House Hotel is situated in one of the most beautiful parts of Cornwall capturing both stunning countryside and breathtaking coasts. The hotel itself is positioned on a narrow cobbled street set amongst a range of local shops and eateries. Recently refurbished the hotel is immaculately presented and, certainly the common parts, reek of sophisticated contemporary style. We arrived before the official check in time and rather than being offered a drink were discretely told there was lots to see in the area and our room would be ready in an hour. After a long journey, to what appeared to be a completely deserted hotel, we felt this was not a great welcome, we weren't expecting to go straight to our room, just to be offered a drink. The room we stayed in is apparently the best and certainly was well presented with amazing views from two large balcony windows. However the furniture, made of what looked like large seagrass, proved somewhat impractical since there were no smooth surfaces whatsoever on which to rest anything (e.g. a glass of water/cup of tea). The bathroom was again modern and very well presented with Molton Brown products and a large freestanding bath. The restaurant is relaxed and modern with a short but interesting menu all well executed. Our meal, if small in terms portion, was delicious and creative. Service is friendly and eager to please but does not always do so e.g. waiters not knowing which cut of meat is used in the lamb cous cous or which cheeses make up the cheese board plus the tables were laid incorrectly at breakfast.
The hotel suffers from a lack of car park which means daily trips to the long stay car park to feed a meter, which is a little inconvenient.
I would guess it is the best place to stay and eat in Fowey and would recommend vistors to Fowey stay here. I have, however, had significantly better hotel experiences at less cost. Overall I think the Head Chef's efforts are not yet reflected in the rest of the hotel but all of these issues are easily resolved.
A Cornish Gem
Well this is a complete first, putting pen to paper to praise rather than complain is a rareity and thoroughly satisfying. The Old Quay House is an absolute gem of a hotel - boutique style I believe the fashionable call it. We stumbled across it on a damp, windy day and were drawn to a warm glowing window in the distance. We entered through two large imposing doors and were genuinely surprised by the stylish modern interior.I booked in and we were happily shown 2 rooms to choose from, one all light and tropical wicker the other rich mahogany, what a difference. We chose the tropical and sat back watching the imposing weather over the estuary from a balcony, a complete contrast to the sunny aspect in the haven of a room.The restaurant in the hotel lived up to expectations and I enjoyed an exotic Lamb Tagine, some excellent house wine and good company from the proprietors.To sum up the hotel - I remember a rich tapestry of textures, scents and flavours all complimented by muted colours.Not bad for Cornwall on a wet day - and by the way... it got sunnier - Danny, London
TripAdvisor Reviews The Old Quay House Hotel Fowey
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